Template-Type: ReDIF-Article 1.0 Author-Name: Sugandren Naidoo Author-X-Name-First: Sugandren Author-X-Name-Last: Naidoo Author-Name: Veruska Govender Author-X-Name-First: Veruska Author-X-Name-Last: Govender Title: A Fourth Industrial Revolution approach to total quality management on innovation performance: evidence from South Africa Abstract: Although many studies on the relationship of TQM practices and innovation performance within manufacturing have been conducted, extant literature from a research perspective is very much lacking. Currently, the Fourth Industrial Revolution (FIR) will continue to drive the strategic research, development and business focus towards strategic investment, geared in the direction of the building of innovation capacities and organisation performance, whilst utilising effective quality management practices. The aim is to examine the impact of total quality management (TQM) practices on innovation performance in a research organisation from a South African context. A multi-collinearity test was used to assess the data collected. The results indicate that TQM practices; namely: leadership, customer focus, people management, and strategy display a significant and positive relationship with innovation performance. A distinct benefit is a renewed customer-centric approach which will enable the development, sustainability and enhance organisational strategy for the commercialisation of products and processes. Journal: Int. J. of Business Excellence Pages: 61-79 Issue: 1 Volume: 29 Year: 2023 Keywords: total quality management; TQM; research organisation; leadership; innovation; performance; strategy; multi-collinearity; South Africa. File-URL: http://www.inderscience.com/link.php?id=128256 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:29:y:2023:i:1:p:61-79 Template-Type: ReDIF-Article 1.0 Author-Name: Alvaro Garcia Carvajal Author-X-Name-First: Alvaro Garcia Author-X-Name-Last: Carvajal Author-Name: Chiehwen Ed Hsu Author-X-Name-First: Chiehwen Ed Author-X-Name-Last: Hsu Author-Name: S. Yeshwant Raj Author-X-Name-First: S. Yeshwant Author-X-Name-Last: Raj Title: Investigating hostels revisit intention in Taiwan: the moderating effect of customers' desire Abstract: The present study examines the potential relationship existing in customers' desire, satisfaction, trust and revisit intention in hostel services patronage in Taiwan. It employs the expectation-confirmation theory to examine the potential relationship among variables which are the antecedents of customers' satisfaction and trust, a moderating variable, namely desire was integrated into the research framework. A survey questionnaire included a sample of 200 subjects of respondents and was collected over five hostels located in the metropolitan cities of Taiwan. Expectations and perceived values both have substantial effects on customers' satisfaction. In addition, satisfaction per se has a significant effect on trust and revisit intention. A major unusual finding is that desire has a positive moderating effect on trust and revisit intention. Surprisingly, there is a negative moderating effect of desire towards satisfaction and revisit intention. Service quality and trust were not critical whereas expectation satisfaction and desire are the critical factors. Journal: Int. J. of Business Excellence Pages: 1-16 Issue: 1 Volume: 29 Year: 2023 Keywords: satisfaction; trust; desire; revisit intention; expectation. File-URL: http://www.inderscience.com/link.php?id=128257 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:29:y:2023:i:1:p:1-16 Template-Type: ReDIF-Article 1.0 Author-Name: Youngsoo Park Author-X-Name-First: Youngsoo Author-X-Name-Last: Park Author-Name: Abraham Y. Nahm Author-X-Name-First: Abraham Y. Author-X-Name-Last: Nahm Title: Ambidexterity: realising organisational innovation in healthcare organisations Abstract: This study suggests ambidexterity as a guiding innovative perspective for healthcare organisations. Based on case illustrations from medical practitioners, a definition of healthcare ambidexterity and a desirable direction for operational capabilities are provided. As a theoretical implication, experiential capability should be chosen in the case of a low degree of control and a high degree of collaboration, while a high degree of control and a low degree of collaboration should indicate a focus on lean capability. This research makes a contribution to provide a clear understanding of 'healthcare ambidexterity' and an articulation of the practical development of operational capabilities. Journal: Int. J. of Business Excellence Pages: 17-30 Issue: 1 Volume: 29 Year: 2023 Keywords: ambidexterity; organisational innovation; healthcare organisation; case study; proposition development. File-URL: http://www.inderscience.com/link.php?id=128258 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:29:y:2023:i:1:p:17-30 Template-Type: ReDIF-Article 1.0 Author-Name: Harsimran Singh Sodhi Author-X-Name-First: Harsimran Singh Author-X-Name-Last: Sodhi Title: Lean Six Sigma: a clinical treatment for national healthcare system Abstract: Lean Six Sigma is a business-driven, multi-faceted approach to process improvement, reduce costs, and increase profit. It helps to improve quality of product and cost saving. Lean Six Sigma is considered to be one of the best quality improvement methodology applied successfully to organisational areas like manufacturing, production, accounting and finance, sales and marketing, information systems, human resource management, etc. Lean Six Sigma is a project driven approach that concentrates on reducing variations, defects and improving the quality of products, processes as well as services. Basically Lean Six Sigma measures 3.4 defects per million of opportunities (DPMO) and it operate on the concept of DMAIC. In the proposed work, guides how DMAIC can be successfully implemented in medical transcription to identify different Lean Six Sigma projects by identifying critical to quality (CTQ). Journal: Int. J. of Business Excellence Pages: 46-60 Issue: 1 Volume: 29 Year: 2023 Keywords: Lean Six Sigma; medical transcription; DMAIC; critical to quality; CTQ; Lean Six Sigma projects. File-URL: http://www.inderscience.com/link.php?id=128259 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:29:y:2023:i:1:p:46-60 Template-Type: ReDIF-Article 1.0 Author-Name: Anuj Author-X-Name-First: Author-X-Name-Last: Anuj Author-Name: Rajesh Kumar Upadhyay Author-X-Name-First: Rajesh Kumar Author-X-Name-Last: Upadhyay Author-Name: Himanshu Kargeti Author-X-Name-First: Himanshu Author-X-Name-Last: Kargeti Author-Name: Ajay Sharma Author-X-Name-First: Ajay Author-X-Name-Last: Sharma Title: Adoption of digital marketing among tourism industry of Uttarakhand in India Abstract: Tourism industry is an imperative segment in society, as it provides growth and support in economy and social life of most of the countries. Digitisation has become imperative part of businesses now days. It has changed the working scenario of businesses and provided one the fastest platform to interact with customers. Digitisation have brought significant transformation in the tourism industry. Digitisation has transformed the role of traditional tourism into an updated, innovatively and technically upright industry. Our study attempts to find out the research gap by the assessment of adoptability of digital marking in tourism industry and proposing a method to enhance digital marketing adoptability in organisations in tourism industry of Uttarakhand in India. This learning depicts the theoretical model and empirically attempts to find out the association between mentioned entities. For that, we followed UTAUT theory. Journal: Int. J. of Business Excellence Pages: 80-97 Issue: 1 Volume: 29 Year: 2023 Keywords: perceived usefulness; PU; perceived ease of use; PEOU; competitive pressure; CP; attitude towards digital marketing; ATDM; behavioural intention to use; BIU; Uttarakhand tourism; India. File-URL: http://www.inderscience.com/link.php?id=128260 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:29:y:2023:i:1:p:80-97 Template-Type: ReDIF-Article 1.0 Author-Name: Sachin Saini Author-X-Name-First: Sachin Author-X-Name-Last: Saini Author-Name: Doordarshi Singh Author-X-Name-First: Doordarshi Author-X-Name-Last: Singh Title: Evaluating the critical success factors for lean implementation in SMEs in Northern India using VIKOR approach Abstract: Lean manufacturing is a proven methodology for enhancing the performance of SMEs but its application in SMEs requires some factors, i.e., critical success factors which are mandatory for boosting the implementation purposes. So, in this present investigation, 13 critical success factors that have profound effect on lean implementation have been selected after reviewing the literature and analyzed using the VIKOR approach with reference to SMEs in Northern India. VIKOR is a multi-criteria decision-making approach and an innovative method for arriving at the best solution to complex problems. The investigation reveals that management vision, training, business model, upgradation with time and participation of everyone in the organisation play a decisive role in implementing lean on the organisation floors. It is the management that prepares long time plans with a business model in mind and involves the people in them for the purpose of enhancement because they feel that it will ultimately reward them in the time to come even in times of recession. Journal: Int. J. of Business Excellence Pages: 121-143 Issue: 1 Volume: 29 Year: 2023 Keywords: small and medium enterprises; SMEs; VIKOR method; critical success factors; CSFs; lean manufacturing practices; multi-criteria decision-making techniques; multi-criteria decision making; MCDM. File-URL: http://www.inderscience.com/link.php?id=128261 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:29:y:2023:i:1:p:121-143 Template-Type: ReDIF-Article 1.0 Author-Name: Alaa M. Ubaid Author-X-Name-First: Alaa M. Author-X-Name-Last: Ubaid Author-Name: Fikri T. Dweiri Author-X-Name-First: Fikri T. Author-X-Name-Last: Dweiri Title: Business excellence models: a critical review of the models' frameworks Abstract: The objectives of this research are to identify the gaps and potential improvement areas in the frameworks of the predominant business excellence models (BEMs) and to propose a future research agenda. The methodology used consists of three steps: 1) review the predominant BEMs' frameworks; 2) analyse the reviewed frameworks based on the framework and the excellent performance realisation methodologies (EPRMs) elements proposed by Ubaid and Dweiri; 3) synthesise the results. The analysis of the literature confirmed the novelty of this research approach. The current research enhances the knowledge in the business excellence (BE) scope by identifying three gaps in the BEMs' frameworks. The gaps include the gap related to the tool kit (TK) element, the gap related to the performance management system (PMs) element, and the gap related to the overlap between the elements of the excellence frameworks. Many future research areas are suggested in this research. Journal: Int. J. of Business Excellence Pages: 349-382 Issue: 3 Volume: 30 Year: 2023 Keywords: business excellence model; BEM; framework; methodology; evaluation. File-URL: http://www.inderscience.com/link.php?id=132636 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:30:y:2023:i:3:p:349-382 Template-Type: ReDIF-Article 1.0 Author-Name: Leandro Pereira Author-X-Name-First: Leandro Author-X-Name-Last: Pereira Author-Name: André Salgado Author-X-Name-First: André Author-X-Name-Last: Salgado Author-Name: Álvaro Dias Author-X-Name-First: Álvaro Author-X-Name-Last: Dias Author-Name: Renato Lopes da Costa Author-X-Name-First: Renato Lopes da Author-X-Name-Last: Costa Author-Name: Carlos Jerónimo Author-X-Name-First: Carlos Author-X-Name-Last: Jerónimo Author-Name: José Pedro Santos Author-X-Name-First: José Pedro Author-X-Name-Last: Santos Title: The link between self-knowledge and job satisfaction Abstract: Self-knowledge is a very prominent theme as it is one of the strong drivers for the skills acquisition and personal and professional evolution. In this paper, self-knowledge and its relationship with job satisfaction were investigated in a group of 16 top and middle managers of a management consulting company by applying a 3,600 methodology through application of questionnaires. To quantify self-knowledge, it was measured using the Euclidean distance between the answers of the questionnaires, thus measuring the dissimilarity answers between the collaborator and the respective sphere. The results indicate an association between self-knowledge and job satisfaction, and factors such as tolerance towards others, efficiency and ability to escalate critical problems to leadership are factors that can explain this relationship. This study opens possibilities for further studies and brings into practice evidence that organisations are responsible for providing enabling environments and tools in order to promote a culture of self-knowledge. Journal: Int. J. of Business Excellence Pages: 318-348 Issue: 3 Volume: 30 Year: 2023 Keywords: self-knowledge; job satisfaction; 360° evaluation; Euclidean distance. File-URL: http://www.inderscience.com/link.php?id=132637 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:30:y:2023:i:3:p:318-348 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Zainuddin Author-X-Name-First: Mohammad Author-X-Name-Last: Zainuddin Author-Name: Masnun Mahi Author-X-Name-First: Masnun Author-X-Name-Last: Mahi Author-Name: Ida Md. Yasin Author-X-Name-First: Ida Md. Author-X-Name-Last: Yasin Author-Name: Shabiha Akter Author-X-Name-First: Shabiha Author-X-Name-Last: Akter Title: The trade-off between outreach and sustainability of microfinance institutions: does loan delinquency play a mediating role? Abstract: The outreach-sustainability trade-off in microfinance is often attributed to the high transaction cost of small loans. But does loan delinquency play any role? Is there any relationship between delinquency and poverty level of borrowers? In microfinance, loan delinquency is a key concern, as poor borrowers lack collateral and microfinance institutions (MFIs) face information asymmetry which may lead to problems of adverse selection and moral hazard. This paper empirically examines the relationship between microfinance outreach and sustainability, and the role of loan delinquency in that relationship. Through a rigorous quantitative analysis of a global dataset of microfinance firms, the study confirms that MFI sustainability comes at the expense of outreach and there is a trade-off between the two goals. It demonstrates the mediating role of loan delinquency in the outreach-sustainability relationship and indicates that poor clients, compared to not-so-poor, have high delinquency rates that negatively affect the financial performance of MFIs. Journal: Int. J. of Business Excellence Pages: 295-317 Issue: 3 Volume: 30 Year: 2023 Keywords: microfinance; outreach; sustainability; loan delinquency; portfolio at risk; information asymmetry. File-URL: http://www.inderscience.com/link.php?id=132638 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:30:y:2023:i:3:p:295-317 Template-Type: ReDIF-Article 1.0 Author-Name: Rahul Kumar Author-X-Name-First: Rahul Author-X-Name-Last: Kumar Author-Name: Kanwarpreet Singh Author-X-Name-First: Kanwarpreet Author-X-Name-Last: Singh Author-Name: Sanjiv Kumar Jain Author-X-Name-First: Sanjiv Kumar Author-X-Name-Last: Jain Title: A tactical three-phase implementation model for agile manufacturing Abstract: Increasing globalisation, uncertain environment, swift technological development, and competitive pressures force organisations to adopt different practices and tools to improve manufacturing processes, operations, and supply chains. Agile manufacturing is considered as the aptitude of an organisation to adapt rapidly to environmental changes and to meet quickly the ever-changing customer requirements. This paper aims to propose a phase-wise implementation model of all necessary measures to achieve successful agile manufacturing implementation. Tactical modelling is used employing options field methodology (OFM), options profile methodology (OPM), analytic hierarchy process (AHP), and fuzzy set theory (FST). Initially, various agile manufacturing implementation-related issues and business performance-related issues are listed after conducting a survey. OFM is used to convert business performance-related issues into options, which are further converted into six clusters. OPM has converted agile manufacturing implementation-related issues into eight profiles or courses of action. Further, AHP is used to calculate the weights of various profiles generated through OPM. At last, clusters formed through OFM techniques, are ranked using FST. Finally, a phase-wise implementation plan has been proposed for the successful implementation of agile manufacturing. Journal: Int. J. of Business Excellence Pages: 383-412 Issue: 3 Volume: 30 Year: 2023 Keywords: agile manufacturing; business performance enhancement; options field methodology; OFM; options profile methodology; OPM; analytic hierarchy process; AHP; fuzzy set theory; FST. File-URL: http://www.inderscience.com/link.php?id=132639 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:30:y:2023:i:3:p:383-412 Template-Type: ReDIF-Article 1.0 Author-Name: Sanjiv Narula Author-X-Name-First: Sanjiv Author-X-Name-Last: Narula Author-Name: Anil Kumar Author-X-Name-First: Anil Author-X-Name-Last: Kumar Author-Name: Harish Puppala Author-X-Name-First: Harish Author-X-Name-Last: Puppala Author-Name: Maheshwar Dwivedy Author-X-Name-First: Maheshwar Author-X-Name-Last: Dwivedy Author-Name: Surya Prakash Author-X-Name-First: Surya Author-X-Name-Last: Prakash Author-Name: Vishal Talwar Author-X-Name-First: Vishal Author-X-Name-Last: Talwar Title: Learning factories of Industry 4.0: a mind map-based empirical investigation of the challenges related to its implementation Abstract: The learning factory is an emerging 'hands-on' approach to teaching advanced manufacturing technologies. This study aims to identify the key challenges for implementing learning factory in I4.0 arena. Since no past research works addressed the challenges associated with learning factory, participatory surveys were conducted to identify the key challenges. Industry leaders, policymakers, trainers, and academicians were selected as participants of the survey to collect a broad perspective from individuals at various levels. The experts' feedback was synthesised in a mind map depicting challenges in implementing learning factories. Then, the interrelationship between the identified challenges is evaluated using decision-making trial and evaluation laboratory technique. Consequently, the significance and nature of each challenge is determined. The challenges identified in this work, and the findings of empirical analysis will help the industry and academia in creating and implementing Industry 4.0 learning factories. Journal: Int. J. of Business Excellence Pages: 273-294 Issue: 3 Volume: 30 Year: 2023 Keywords: learning factory; digitalisation; Industry 4.0; education; mind map; academia; smart factory; employment; skill development. File-URL: http://www.inderscience.com/link.php?id=132640 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:30:y:2023:i:3:p:273-294 Template-Type: ReDIF-Article 1.0 Author-Name: Alvi Furwanti Alwie Author-X-Name-First: Alvi Furwanti Author-X-Name-Last: Alwie Author-Name: Susi Hendriani Author-X-Name-First: Susi Author-X-Name-Last: Hendriani Author-Name: Yulia Efni Author-X-Name-First: Yulia Author-X-Name-Last: Efni Author-Name: Rosnelly Roesdi Author-X-Name-First: Rosnelly Author-X-Name-Last: Roesdi Title: The evaluative survey of the development of financial performances of cooperatives and micro small and medium enterprises in Riau, Indonesia Abstract: This study aims for the purpose of identifying methods of surveying, observation, and evaluation of the financial performance of cooperatives and SMEs, guidelines on the database, data processing and approaches of analysis. The research analysis is descriptive-quantitative method using SWOT analysis. Results of research founds that the financial performance of the cooperative aspect of equity, foreign capital aspect, aspect business volume and aspects of operating results had poor performance and needs revamping. The financial performance of the cooperatives in the self-owned capital aspect is in poor performance and needs to improve since the increase in self-owned capital was not followed by the increase in surplus (SHU) and highly needs to improve since when the business volume increased, the surplus (SHU) decreased. There has never been a previous study conducted on MSME in Riau Province using SWOT analysis, thereby it became the location of origin for this study. Journal: Int. J. of Business Excellence Pages: 31-45 Issue: 1 Volume: 29 Year: 2023 Keywords: strengths; weakness; opportunities and threat; SWOT; UMKM; business performance; enterprises; Indonesia. File-URL: http://www.inderscience.com/link.php?id=128291 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:29:y:2023:i:1:p:31-45 Template-Type: ReDIF-Article 1.0 Author-Name: Vasanth Kamath Author-X-Name-First: Vasanth Author-X-Name-Last: Kamath Author-Name: Seena Biju Author-X-Name-First: Seena Author-X-Name-Last: Biju Author-Name: Amrithalakshmi Pai Author-X-Name-First: Amrithalakshmi Author-X-Name-Last: Pai Author-Name: Rajesh Pai Author-X-Name-First: Rajesh Author-X-Name-Last: Pai Title: Employee perceptions towards KM and innovation practices in Indian manufacturing: an ISM-SEM-based approach Abstract: This paper evaluates the employee perceptions towards the influence of knowledge management (KM) enabler strategies on KM effectiveness, and innovative ability in Indian manufacturing firms. The research is undertaken keeping in mind, the 'Make in India' call by the Indian Government to boost the manufacturing sector. The study starts with a literature discussion leading to development of a conceptual model using interpretive structural modelling (ISM) technique. Research hypotheses are formulated, responses are collected from the employees from 32 manufacturing firms and are analysed. The findings reveal the existent issues in the implementation. It highlights the presence of a vast preach-practice gap in the manufacturing sector. This research would enable the practitioners to understand the lacunae in the development of sustainable innovation strategies by leveraging KM at their workplace. Journal: Int. J. of Business Excellence Pages: 588-613 Issue: 4 Volume: 31 Year: 2023 Keywords: knowledge management; benchmarking; innovative ability; Make in India; PLS analysis. File-URL: http://www.inderscience.com/link.php?id=135485 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:31:y:2023:i:4:p:588-613 Template-Type: ReDIF-Article 1.0 Author-Name: Deepak Singhal Author-X-Name-First: Deepak Author-X-Name-Last: Singhal Author-Name: Subham Priyadarshi Author-X-Name-First: Subham Author-X-Name-Last: Priyadarshi Author-Name: Sushanta Tripathy Author-X-Name-First: Sushanta Author-X-Name-Last: Tripathy Author-Name: Sarat Kumar Jena Author-X-Name-First: Sarat Kumar Author-X-Name-Last: Jena Author-Name: Dhyanadipta Panda Author-X-Name-First: Dhyanadipta Author-X-Name-Last: Panda Title: Business analytics in Indian firms: evaluation of key factors using fuzzy approach Abstract: With the application of a business analytics technique, an organization can create higher value and gain a better competitive advantage. However, Indian firms battle to execute a fruitful analytics system that synchronises information work processes on a typical stage. The rate of adoption of analytics over the value chain by Indian firms is slower when contrasted with the worldwide scene. The objective of the research paper is to explore and evaluate the critical factors which influence the effective execution of business analytics approaches within Indian organisations. This study explores twelve critical factors with the aid of a thorough review of literature and specialist feedback and employs the fuzzy DEMATEL methodology to prioritise and determine the causal nature of the critical factors. The results show that factors such as tool-certified resources, client timeline, and licensing cost of business analytics tools occupy the top 3 positions in the ranking hierarchy. Journal: Int. J. of Business Excellence Pages: 568-587 Issue: 4 Volume: 31 Year: 2023 Keywords: business analytics; India; fuzzy DEMATEL; critical factors. File-URL: http://www.inderscience.com/link.php?id=135486 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:31:y:2023:i:4:p:568-587 Template-Type: ReDIF-Article 1.0 Author-Name: A.M. Sakkthivel Author-X-Name-First: A.M. Author-X-Name-Last: Sakkthivel Author-Name: V. Moovendhan Author-X-Name-First: V. Author-X-Name-Last: Moovendhan Title: Examining the mediation effect of exogenous variables over brand switching behaviour: evidence from Indian women consumers Abstract: This paper focuses on finding the mediation effect of selected exogenous variables between the marketing mix and brand switching intentions. The paper chose certain exogenous variables such as peer and reference groups, society, brand value, external consultants, and intended to identify the mediating effect of such variables over marketing mix variables and brand switching intentions of women consumers. The study has been conducted among 250 women consumers of personal care products and the results revealed that: 1) all the selected exogenous variables have a positive mediation effect over brand switching intentions; 2) peer and reference groups found to have higher mediation effect followed by society, brand value and external consultants respectively and the implications are discussed. Journal: Int. J. of Business Excellence Pages: 500-520 Issue: 4 Volume: 31 Year: 2023 Keywords: brand switching intention; marketing mix; peer and reference groups; external consultant; social influence; mediation effect; women consumers; personal care products; India. File-URL: http://www.inderscience.com/link.php?id=135487 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:31:y:2023:i:4:p:500-520 Template-Type: ReDIF-Article 1.0 Author-Name: Tarika Singh Sikarwar Author-X-Name-First: Tarika Singh Author-X-Name-Last: Sikarwar Title: Multilateralism in nations: an empirical research Abstract: The present study is based on the multilateralism of the ASEAN group with specific reference to two emerging powers of the Asian region, i.e., China and India. ASEAN is dependent on China for its economic and trade need. India apart from being a trading partner stands between the power game being played by the USA and China in the ASEAN region. The study is an effort to understand the multilateral relations India, China, and the ASEAN region have with each other especially in terms of trade. An analysis of the last 26 years' data on trade-related variables between ASEAN with India and China is done and an understanding of the trend of the same has been made. Using statistical tools, differences in these trade-related variables between ASEAN with India, ASEAN with China, and ASEAN with ASAEN has been checked. The results have policy implications for these nations and groups. Journal: Int. J. of Business Excellence Pages: 542-567 Issue: 4 Volume: 31 Year: 2023 Keywords: multilateralism; trade integration; ASEAN; India; China; policy. File-URL: http://www.inderscience.com/link.php?id=135488 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:31:y:2023:i:4:p:542-567 Template-Type: ReDIF-Article 1.0 Author-Name: Jyoti Kumar Chandel Author-X-Name-First: Jyoti Kumar Author-X-Name-Last: Chandel Author-Name: Syed Aulia Mohiuddin Author-X-Name-First: Syed Aulia Author-X-Name-Last: Mohiuddin Author-Name: G.P. Mishra Author-X-Name-First: G.P. Author-X-Name-Last: Mishra Title: The drivers of customer satisfaction and loyalty in automotive aftermarket industry Abstract: Global automotive aftermarket industry is witnessing significant developments and disruptions. Hence, automotive companies are constantly looking for better insights of customers and subsequently attempting to design effective marketing strategies. This study attempts to examine drivers of customer satisfaction and loyalty in automotive aftermarket industry. Study also aims to develop model to examine the structural relationships between the constructs of service quality, product quality, price fairness, customer loyalty and customer satisfaction in automotive aftermarket industry using partial least square-structural equation modelling (PLS-SEM). Mediating role of customer satisfaction has been examined. Primary data for this study was collected from the customers of automobile service centres through multi-stage sampling in the Sultanate of Oman. Results of model testing have demonstrated high predictive power of the model. Customer satisfaction has been found to be partially mediating in the relationships of service quality and customer loyalty and price fairness and customer loyalty. Journal: Int. J. of Business Excellence Pages: 351-371 Issue: 3 Volume: 29 Year: 2023 Keywords: service quality; product quality; price fairness; customer loyalty; customer satisfaction; automotive aftermarket. File-URL: http://www.inderscience.com/link.php?id=129101 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:29:y:2023:i:3:p:351-371 Template-Type: ReDIF-Article 1.0 Author-Name: Muath Ammar Author-X-Name-First: Muath Author-X-Name-Last: Ammar Title: The impact of strategic planning on the performance of the private corporations in Palestine from the perspective of balanced scorecard Abstract: This study aims to identify the impact of strategic planning on the performance of private corporations for a model from developing countries. Secondary data were obtained from articles, books, and records. The preliminary data were collected with the help of the questionnaire. The survey included the employees with knowledge in the field of administrative sciences, economics, and people with knowledge and experience in the area of strategic planning for 13 service corporations. The data collected from private corporations were analysed by using Statistical Package for the Social Sciences (SPSS). The study reached several results, the most important of which is that strategic planning and elements of strategic planning have a positive impact on performance. Also, the study showed that there is a difference in the application of strategic planning due to the size of the corporation and the operational period of the corporation. Journal: Int. J. of Business Excellence Pages: 326-350 Issue: 3 Volume: 29 Year: 2023 Keywords: strategic planning; performance; vision; mission; goals; strategic analysis; strategic option; balance scorecard. File-URL: http://www.inderscience.com/link.php?id=129102 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:29:y:2023:i:3:p:326-350 Template-Type: ReDIF-Article 1.0 Author-Name: Ahmed Shahzad Author-X-Name-First: Ahmed Author-X-Name-Last: Shahzad Author-Name: Mian Sajid Nazir Author-X-Name-First: Mian Sajid Author-X-Name-Last: Nazir Author-Name: Muhammad Ali Jibran Qamar Author-X-Name-First: Muhammad Ali Jibran Author-X-Name-Last: Qamar Author-Name: Ammar Abid Author-X-Name-First: Ammar Author-X-Name-Last: Abid Title: Impact of corporate governance on firm value in the presence of earning quality and real earnings management Abstract: The objective of this study is to investigate how strong corporate governance impact is on firm value in the presence of earning quality and real earning management for public limited firms in Pakistan. Findings of this research are consistent with all hypotheses expounded, significantly mediated, earning quality and moderate, the real earning management between the relationship of corporate governance and a firm value. Firms, who have a strong corporate governance structure, enhance the earning quality and firm value, and control real earning management. The study provides policy implications that strong corporate governance practices are value-oriented for firms, and the government should provide more resources to improve corporate governance practices. Moreover, regulators must ensure that public listed companies disclose the truthful information about financials and corporate governance reports to provide the benefits to the user of financial statements, which ultimately enhance the firm value. Journal: Int. J. of Business Excellence Pages: 409-436 Issue: 3 Volume: 29 Year: 2023 Keywords: real earnings management; firm value; corporate governance regimes; endogenous switching regression model. File-URL: http://www.inderscience.com/link.php?id=129103 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:29:y:2023:i:3:p:409-436 Template-Type: ReDIF-Article 1.0 Author-Name: Hotniar Siringoringo Author-X-Name-First: Hotniar Author-X-Name-Last: Siringoringo Author-Name: Yuhilza Hanum Author-X-Name-First: Yuhilza Author-X-Name-Last: Hanum Author-Name: Sudaryanto Author-X-Name-First: Author-X-Name-Last: Sudaryanto Title: Determinant and the consequence of advertising scepticism: a case of popular brand of instant noodle Abstract: The central interest of the current study was advertising scepticism. The main goal was to examine the factors trigger advertising scepticism as well as the impact of advertising scepticism on consumer behaviour. Particularly, we evaluated the effect of media credibility, company reputation (CR), and corporate social responsibility (CSR), on advertising scepticism. In addition, the study also aimed to evaluate the effect of advertising scepticism on advertising avoidance, attitude towards advertising, advertising credibility and attitude toward a brand. Quasi-experiment was performed in collecting the data, and SEM was used to analyse the data. The result indicates that media credibility and CR affected advertising scepticism significantly and negatively but not CSR. Similarly, advertising scepticism affected the attitude towards advertising, advertising credibility, and attitude toward a brand significantly and negatively. Advertising scepticism affected advertising avoidance significantly and positively. It was also found the significant and positive effect of CR on attitude towards advertising. Journal: Int. J. of Business Excellence Pages: 372-389 Issue: 3 Volume: 29 Year: 2023 Keywords: advertising scepticism; advertising avoidance; attitude towards advertising; attitude towards brand; advertising credibility; media credibility; company reputation. File-URL: http://www.inderscience.com/link.php?id=129104 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:29:y:2023:i:3:p:372-389 Template-Type: ReDIF-Article 1.0 Author-Name: Pankaj Agarwal Author-X-Name-First: Pankaj Author-X-Name-Last: Agarwal Author-Name: Vishal Sagar Author-X-Name-First: Vishal Author-X-Name-Last: Sagar Author-Name: Amar Kumar Mishra Author-X-Name-First: Amar Kumar Author-X-Name-Last: Mishra Author-Name: Jitendra Chauhan Author-X-Name-First: Jitendra Author-X-Name-Last: Chauhan Title: Workplace ergonomics and quality of work life in academicians of higher education: an Indian perspective Abstract: Academicians cater to a professional group who probably experience musculoskeletal problems due to vivid reasons such as prolonged sitting and conducting research work, evaluation, lecture preparation, administrative tasks, spending long hours on computer/laptop, less physical activity, standing for hours taking lectures and continuous pressure of advancing in career. Although, there are various reasons for musculoskeletal disorders, ergonomics plays a pivotal role in increasing/decreasing it, effecting there QWL. Hence, this study intends to investigate the above relationship empirically. Data was gathered from academicians working in higher education institutions (HEIs) of Uttarakhand, a northern province of India. Results reveal direct positive association between workplace ergonomics and QWL. Even in the presence of mediating variable (work-related musculoskeletal disorders), the direct effect was found significant which means mediating effect is partial in nature. Journal: Int. J. of Business Excellence Pages: 309-325 Issue: 3 Volume: 29 Year: 2023 Keywords: workplace ergonomics; musculoskeletal disorders; quality of work life; QWL; academicians; higher education. File-URL: http://www.inderscience.com/link.php?id=129105 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:29:y:2023:i:3:p:309-325 Template-Type: ReDIF-Article 1.0 Author-Name: Wei-Kang Wang Author-X-Name-First: Wei-Kang Author-X-Name-Last: Wang Author-Name: Imen Tebourbi Author-X-Name-First: Imen Author-X-Name-Last: Tebourbi Author-Name: Qian Long Kweh Author-X-Name-First: Qian Long Author-X-Name-Last: Kweh Author-Name: Cheng-Che Li Author-X-Name-First: Cheng-Che Author-X-Name-Last: Li Title: The roles of innovation and internationalisation in explaining dynamic business performance Abstract: This study examines the effects of innovation (patent-related proxies), internationalisation (proxies measuring overseas business), and the interaction terms of the two variables on dynamic business performance (technical efficiency). A dynamic production model has been developed and assessed using a directional distance function (DDF) model under the Luenberger benefit function to measure technical efficiency of 467 firm-year observations of Taiwanese listed semiconductor companies during the sample period 2009-2015. The DDF efficiency analysis shows that technical efficiency fluctuated but remained relatively stable, with an overall mean value of 0.828. Regression results indicate that innovation and internationalisation contribute positively to dynamic business performance; although, the interaction between the two variables is not related to dynamic business performance. While innovation and internationalisation are important factors driving the dynamic business performance of the semiconductor companies in Taiwan, the vital economic assets of the industry have to be continuously protected. Journal: Int. J. of Business Excellence Pages: 437-454 Issue: 3 Volume: 29 Year: 2023 Keywords: innovation; internationalisation; business performance; dynamic data envelopment analysis; DEA; the Taiwanese semiconductor industry. File-URL: http://www.inderscience.com/link.php?id=129106 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:29:y:2023:i:3:p:437-454 Template-Type: ReDIF-Article 1.0 Author-Name: Delshad Hoseini Author-X-Name-First: Delshad Author-X-Name-Last: Hoseini Author-Name: Mohsen Shafiei Nikabadi Author-X-Name-First: Mohsen Shafiei Author-X-Name-Last: Nikabadi Author-Name: Alireza Moghaddam Author-X-Name-First: Alireza Author-X-Name-Last: Moghaddam Title: A dynamic model on the base of text mining for success factors of outsourcing in project-based companies Abstract: The purpose of this study is to develop a dynamic model for investigating the effective factors on outsourcing with a hybrid approach. In this research, 500 indexed articles (from 2017 to 2019) have been investigated in the field of outsourcing, by the combination of the K-means algorithm, fuzzy DEMATEL technique, and dynamic modelling (which is the most important aspect of research). The findings are obtained in two stages: identifying factors ('technology and IT', 'purpose', 'motivation', 'innovation', 'human resources', 'creativity', 'benefits and cost') and identifying relationships (knowledge learning is a key element in the success, profitability, development, and enhancement of creativity, and also the 'benefits' and 'success' factors are the most important causal factors, and the 'smart' and 'costs' factors are the least significant factors in outsourcing). Journal: Int. J. of Business Excellence Pages: 469-499 Issue: 4 Volume: 31 Year: 2023 Keywords: outsourcing; project-based companies; dynamic modelling; fuzzy DEMATEL; clustering; text mining; power industry. File-URL: http://www.inderscience.com/link.php?id=135507 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:31:y:2023:i:4:p:469-499 Template-Type: ReDIF-Article 1.0 Author-Name: Mochammad Al Musadieq Author-X-Name-First: Mochammad Al Author-X-Name-Last: Musadieq Title: The influence of organisational culture, work-life balance, and employee engagement on the employee turnover intention of China National Oil Offshore Company South Abstract: This research is conducted to determine and analyse the influence of organisational culture and work-life balance on employee engagement and employee turnover intention. This research used a quantitative approach by using a survey method and structural equation modelling (SEM). This research was conducted in January until August 2018. Research finds a significant and positive influence between company culture and work-life balance on the employee engagement which means the higher the organisational culture and work-life balance. Analysis result also shows that there is a significant and negative influence of work-life balance and employee engagement on the employee turnover intention which means the higher the work-life balance and employee engagement, the lower the employee turnover intention. This is one of the small parts of a study that comprehensively test the influence of WLB on employee turnover intention with employee engagement as a pre-mediation. Journal: Int. J. of Business Excellence Pages: 390-408 Issue: 3 Volume: 29 Year: 2023 Keywords: organisational culture; work-life balance; WLB; employee engagement; turnover intention. File-URL: http://www.inderscience.com/link.php?id=129116 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:29:y:2023:i:3:p:390-408 Template-Type: ReDIF-Article 1.0 Author-Name: Bruno Leal Author-X-Name-First: Bruno Author-X-Name-Last: Leal Author-Name: Julio Siluk Author-X-Name-First: Julio Author-X-Name-Last: Siluk Author-Name: Alvaro Neuenfeldt Júnior Author-X-Name-First: Alvaro Neuenfeldt Author-X-Name-Last: Júnior Author-Name: Géssica Zen Author-X-Name-First: Géssica Author-X-Name-Last: Zen Author-Name: Jordana Rech Graciano Dos Santos Author-X-Name-First: Jordana Rech Graciano Dos Author-X-Name-Last: Santos Title: A performance measurement approach to risk valuation in startups' technology marketing Abstract: To obtain competitive advantages, the search for innovation and new technologies has motivated the interaction between different startups. The present study aims to evaluate technology risks in an innovation environment, using a performance measurement tool based on analytic hierarchy process (AHP) and theory of real options (TRO) aspects, allowing an overview of the main startups' risks and which events have a major influence on the technology to be commercialised. The valuation was applied to managers of six startups. In general, the results show that the innovation capital risks are approximately 1.4 times more impactful than the organisational capital risks. Journal: Int. J. of Business Excellence Pages: 521-541 Issue: 4 Volume: 31 Year: 2023 Keywords: startups; risk valuation; technology market; intangible assets; performance measurement; competitiveness. File-URL: http://www.inderscience.com/link.php?id=135518 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:31:y:2023:i:4:p:521-541 Template-Type: ReDIF-Article 1.0 Author-Name: D. Armstrong Doss Author-X-Name-First: D. Armstrong Author-X-Name-Last: Doss Title: Assessment of transfer of training and organisational commitment scales Abstract: There is enormous scope and market potential for the growth of training industry. With the continuous influx of work force year after year, there is an inadvertent need to endow the workforce with the requisite knowledge, skills and attitude necessitated for the job. This research work is carried out to understand the concept of transfer of training and its association with organisational commitment. The study employs learning transfer system inventory (LTSI) scale and organisational commitment scale (OCS) to analyse the training and development practices in Indian manufacturing and service industry. For the various scales and subscales employed in the study reliability analysis was performed and analysed. Confirmatory factor analysis was carried out to measure the extent to which the records meet the proposed model. The outcomes were tabulated and inferences show a good model fit. Further the future prospects for research in this direction are contemplated. Journal: Int. J. of Business Excellence Pages: 177-189 Issue: 2 Volume: 31 Year: 2023 Keywords: transfer of training; organisational commitment; confirmatory factor analysis; CFA; reliability. File-URL: http://www.inderscience.com/link.php?id=134496 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:31:y:2023:i:2:p:177-189 Template-Type: ReDIF-Article 1.0 Author-Name: Ananya Rajagopal Author-X-Name-First: Ananya Author-X-Name-Last: Rajagopal Title: Behavioural branding of frugal innovations contextual to consumption dynamics: a study of market competitiveness in micro enterprises Abstract: This study analyses the attributes of market competition through in-depth analysis of buying behaviour of consumers in the consumption of frugal innovation products/services offered by micro enterprises (MEs) in emerging markets. Customer-acquisition dynamics implemented by MEs in developing behavioural branding has also been discussed in this study. Attributes such as consumer behaviour, co-creation, and behavioural branding traits and their interrelationship with the consumption of frugal innovative products has been analysed in this study. Data was collected from 322 purposively selected respondents, the consumers of innovative products and services developed by micro enterprises, within Mexico. A systematic process of application of focus group has been implemented in the study. In view of the findings discussed in the study, it can be stated that frugal innovations demonstrate cost-effective entrepreneurial econoscape. The study reveals that crowdsourcing contributes significantly to idea generation for innovative products to cater to the consumer needs and deliver solutions. Journal: Int. J. of Business Excellence Pages: 237-257 Issue: 2 Volume: 31 Year: 2023 Keywords: behavioural branding; frugal innovation; micro enterprises; consumption dynamics; market competitiveness. File-URL: http://www.inderscience.com/link.php?id=134497 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:31:y:2023:i:2:p:237-257 Template-Type: ReDIF-Article 1.0 Author-Name: Gurudutt Nayak Author-X-Name-First: Gurudutt Author-X-Name-Last: Nayak Author-Name: Amol S. Dhaigude Author-X-Name-First: Amol S. Author-X-Name-Last: Dhaigude Author-Name: Debmallya Chatterjee Author-X-Name-First: Debmallya Author-X-Name-Last: Chatterjee Title: Lean and green lean: literature review and research agenda Abstract: The need to adopt sustainable practices and environmentally friendly products has compelled organisations to redefine their existing processes and adopt lean and green concepts to attain sustainability. This paper conducts a literature review of existing lean and green concepts in literature to identify gaps and thus, provide new direction for research. The paper presents a concept map with seven research areas comprising of different functions and industries. It outlines potential areas of future research so as to throw more light on how organisations can adopt green and lean practices for sustainable development. It also seeks to provide inputs to industry practitioners and aid them to design strategies for effectively adopt lean and green concepts. Journal: Int. J. of Business Excellence Pages: 272-299 Issue: 2 Volume: 31 Year: 2023 Keywords: lean; green lean; performance; small and medium enterprises; literature review; India. File-URL: http://www.inderscience.com/link.php?id=134498 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:31:y:2023:i:2:p:272-299 Template-Type: ReDIF-Article 1.0 Author-Name: Kamaljeet Motia Author-X-Name-First: Kamaljeet Author-X-Name-Last: Motia Author-Name: Raman Kumar Author-X-Name-First: Raman Author-X-Name-Last: Kumar Author-Name: Sunil Luthra Author-X-Name-First: Sunil Author-X-Name-Last: Luthra Title: Role of cyber-physical system and Industry 4.0 in smart manufacturing industries for business excellence Abstract: Industry 4.0 is the latest technology that helps in smart manufacturing in industries to increase production at low cost with good quality of products. Mechanical engineering plays a vital role in the development of Industry 4.0 by adding features of mechanical design, mechatronics and control and computational design for designing the overall functioning of components of automation manufacturing. It is a technology that is a combination of different IT technologies like IoT, cloud computing, CPS, etc. It is a stimulating and popular technology for smart manufacturing in industries. To deeply understand the concept of Industry 4.0, an attempt has been made in this paper to provide a detailed study on Industry 4.0 that includes system architecture, challenges for principles of design, and components of Industry 4.0. A literature survey on existing research papers has also been discussed. At last, comparative analysis of different existing projects of smart manufacturing has been presented. Journal: Int. J. of Business Excellence Pages: 258-271 Issue: 2 Volume: 31 Year: 2023 Keywords: Industry 4.0; internet of things; IoT; information and communication technologies; ICTs; smart objects cyber-physical system; CPS; cloud; information integration. File-URL: http://www.inderscience.com/link.php?id=134499 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:31:y:2023:i:2:p:258-271 Template-Type: ReDIF-Article 1.0 Author-Name: Mandeep Kaur Author-X-Name-First: Mandeep Author-X-Name-Last: Kaur Author-Name: Kanwarpreet Singh Author-X-Name-First: Kanwarpreet Author-X-Name-Last: Singh Author-Name: Doordarshi Singh Author-X-Name-First: Doordarshi Author-X-Name-Last: Singh Title: Impact of TQM-SCM practices on the business performance of manufacturing firms: a case study Abstract: Globalisation has changed the taste of customers; they want quality products at minimum cost within the minimum time. Which is why, manufacturing organisations are working to improve the quality, cost, and timely delivery of products through the synergistic implementation of quality principles with supply chain management. Therefore, to access this current scenario of business performance through synergistic implementation of TQM-SCM, the current study has been carried out in the U-bolt section of the medium-scale manufacturing industry of India that has implemented both TQM-SCM. This study found that the synergistic approach of TQM-SCM is contributing in a better way than only the SCM approach. Journal: Int. J. of Business Excellence Pages: 190-220 Issue: 2 Volume: 31 Year: 2023 Keywords: TQM; Indian; supply chain management; SCM. File-URL: http://www.inderscience.com/link.php?id=134500 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:31:y:2023:i:2:p:190-220 Template-Type: ReDIF-Article 1.0 Author-Name: Anilkumar Malaga Author-X-Name-First: Anilkumar Author-X-Name-Last: Malaga Author-Name: S. Vinodh Author-X-Name-First: S. Author-X-Name-Last: Vinodh Title: State of art review on smart manufacturing Abstract: The manufacturing sector has been witnessing a transition towards fourth generation paradigm. In this regard, information and communication technology (ICT) has a vital role in supporting this transition. Smart manufacturing (SM) has industrial potential in dealing with modern revolution. Smart manufacturing include integrative and collaborative characteristics to respond to dynamic needs of the customers. The purpose of the article is to report state of art review on smart manufacturing. Appropriate strategies and technologies support this transition and emergence of smart manufacturing. In this context, this article presents the review of smart manufacturing in ten different perspectives. The existing frameworks of SM have been reviewed and a framework has been proposed. The review is presented in dimensions such as definitions, principles, benefits, technologies, performance measures, integrated manufacturing systems, barriers, factors, applications and challenges. Insights derived from review have been discussed and a framework has been proposed. Journal: Int. J. of Business Excellence Pages: 300-332 Issue: 2 Volume: 31 Year: 2023 Keywords: smart manufacturing; review; ICT; internet of things; framework; cyber physical systems. File-URL: http://www.inderscience.com/link.php?id=134501 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:31:y:2023:i:2:p:300-332 Template-Type: ReDIF-Article 1.0 Author-Name: Changsuk Ko Author-X-Name-First: Changsuk Author-X-Name-Last: Ko Author-Name: Junjie Wu Author-X-Name-First: Junjie Author-X-Name-Last: Wu Author-Name: Kihyun C. Park Author-X-Name-First: Kihyun C. Author-X-Name-Last: Park Title: Ethical leadership and team effectiveness: mediating roles of a formal control system and Chinese guanxi Abstract: This study aims to explore how a supervisor's ethical leadership influences employees' team effectiveness through the mechanism of a formal control system and Chinese guanxi. Using survey data collected from Chinese employees (N = 330), this study tests the proposed hypotheses. We found that ethical leadership not only plays a significant role in enhancing employees' team effectiveness directly, but also does so indirectly by promoting formal control system and Chinese guanxi. This study contributes to the study of ethical leadership and extends our understanding of the underlying mechanism that links ethical leadership to team effectiveness in the context of China. Journal: Int. J. of Business Excellence Pages: 221-236 Issue: 2 Volume: 31 Year: 2023 Keywords: ethical leadership; formal control system; Chinese guanxi; team effectiveness; mediating mechanism. File-URL: http://www.inderscience.com/link.php?id=134502 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:31:y:2023:i:2:p:221-236 Template-Type: ReDIF-Article 1.0 Author-Name: Manoj Pandey Author-X-Name-First: Manoj Author-X-Name-Last: Pandey Author-Name: Devendra Kumar Pandey Author-X-Name-First: Devendra Kumar Author-X-Name-Last: Pandey Author-Name: Kiran Soni Author-X-Name-First: Kiran Author-X-Name-Last: Soni Title: Role of social media in growth of Indian start-ups Abstract: The use of social media has evolved exponentially in recent years in the form of public discussion. Digital marketing using social networking platforms was embraced by all firms. Comprehending how social media works as a medium for marketing and communication has become significant for business owners and marketers as it helps them figure out how their businesses can grow significantly. The present research paper attempts to evaluate social media's role in the growth of new start-ups. Researchers have used descriptive research design for the study. A self-structured questionnaire was framed for collecting data from 170 new entrepreneurs in India. The research is carried out with the aid of tables and figures for easy understanding. The research establishes that social media is expanding its reach in the industry rapidly, and has immense potential for the future. Start-ups are developing through adopting social media tools for increasing their market accessibility. Journal: Int. J. of Business Excellence Pages: 413-422 Issue: 4 Volume: 30 Year: 2023 Keywords: start-ups; social media; market accessibility; customer relationship management; innovation. File-URL: http://www.inderscience.com/link.php?id=133492 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:30:y:2023:i:4:p:413-422 Template-Type: ReDIF-Article 1.0 Author-Name: Era Nagpal Author-X-Name-First: Era Author-X-Name-Last: Nagpal Author-Name: Hardeep Singh Mundi Author-X-Name-First: Hardeep Singh Author-X-Name-Last: Mundi Author-Name: Anurag Singh Author-X-Name-First: Anurag Author-X-Name-Last: Singh Title: Brand personification through celebrity ambassador: a study to investigate the impact on consumer attitude and loyalty Abstract: The advent of technology has redefined marketing in the 21st century driven by the rise of digital networks, which are instrumental in creating an enhanced brand experience for the consumers. While the businesses are competing for the attention of consumers, the humanisation of a brand referred to as brand personification is being extensively used for creating differentiation especially in the FMCG sector. The subjectivity among consumers makes it important for marketers to have a comprehensive understanding of the concept of consumer attitude and loyalty. This study aims to examine the influence of brand personification using brand personality scale on consumer attitude and loyalty using bivariate analysis. The findings of the study reveal that both consumer attitude and loyalty are impacted significantly by brand personality. The positive response of consumers to celebrity endorsements personifying a brand leaves an implication for the marketers to exploit this strategy to fight the tough competition. Journal: Int. J. of Business Excellence Pages: 423-450 Issue: 4 Volume: 30 Year: 2023 Keywords: brand personification; brand personality; consumer attitude; brand trust; brand affection; consumer attitudinal loyalty; consumer behavioural loyalty. File-URL: http://www.inderscience.com/link.php?id=133493 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:30:y:2023:i:4:p:423-450 Template-Type: ReDIF-Article 1.0 Author-Name: Deborah Sharon Stanley Author-X-Name-First: Deborah Sharon Author-X-Name-Last: Stanley Author-Name: Vaneeta Aggarwal Author-X-Name-First: Vaneeta Author-X-Name-Last: Aggarwal Title: Framework for enablers and outcomes of workforce agility: socio technical systems perspective Abstract: Organisations in this fast driven market environment have felt the need to be flexible and change driven. This has brought the importance of agility in the workforce. Agile workforce exhibits the characteristics of adaptability, flexibility and innovativeness that work with speed and competitiveness. Workforce agility is considered as a key to organisational agility (Breu et al., 2002). We aim to address this issue by bringing out the various enablers of workforce agility along with the outcomes. The enablers of workforce agility are categorised based on the socio-technical system as individual and social, technological and organisational perspectives. In a socio-technical system, the behaviour of the workforce, environment in which they work machinery and technologies adopted in the organisation as well as the systems, strategies, practices followed in the organisation should work in unison towards achievement of the objectives. When these work in agreement towards achievement of workforce agility, the result would be realisation of agile workforce. This conceptual paper extensively reviews the literature on workforce agility to build a consolidated framework for workforce agility by establishing the enablers and outcomes helping organisations in their endeavour towards enhancing workforce agility. Journal: Int. J. of Business Excellence Pages: 490-506 Issue: 4 Volume: 30 Year: 2023 Keywords: workforce agility; workforce agility enablers; socio-technical systems; workforce agility outcomes. File-URL: http://www.inderscience.com/link.php?id=133494 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:30:y:2023:i:4:p:490-506 Template-Type: ReDIF-Article 1.0 Author-Name: Namra Mubarak Author-X-Name-First: Namra Author-X-Name-Last: Mubarak Author-Name: Jabran Khan Author-X-Name-First: Jabran Author-X-Name-Last: Khan Author-Name: Jamshed Ali Turi Author-X-Name-First: Jamshed Ali Author-X-Name-Last: Turi Author-Name: Robina Yasmin Author-X-Name-First: Robina Author-X-Name-Last: Yasmin Title: Political risk and project success: mediating mechanism and interacting effect Abstract: Complexities bring risks in projects. Political risk involves political instability in the project domain, and lessens the chances of return on investment. In this study, we aim to investigate the impact of the political risk on project success. Data were collected from project-based organisations (information technology, construction and other developmental projects) operating in Islamabad and Rawalpindi. Confirmatory factor analysis was used to test model fitness. Results of the study suggest that political risk has an astounding effect on project industry and negatively effects manager's stress resulting in project failure. But, if there is some risk avoidance strategy against political risk adopted by the manager, then the stress of the manager will also be lessened with fewer chances of project failure. Theoretical and practical implications are discussed. Journal: Int. J. of Business Excellence Pages: 469-489 Issue: 4 Volume: 30 Year: 2023 Keywords: political risk; risk avoidance; projects; manager's stress; project success. File-URL: http://www.inderscience.com/link.php?id=133495 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:30:y:2023:i:4:p:469-489 Template-Type: ReDIF-Article 1.0 Author-Name: B. Mahendramohan Author-X-Name-First: B. Author-X-Name-Last: Mahendramohan Author-Name: G. Kannabiran Author-X-Name-First: G. Author-X-Name-Last: Kannabiran Author-Name: P. Sridevi Author-X-Name-First: P. Author-X-Name-Last: Sridevi Title: Antecedents of Indian information technology service organisations moving up the value chain: a mediation model Abstract: Automation and competition are challenging the Indian information technology (IT) service organisations. Significant portions of the revenue earned by Indian IT service organisations come from the low end of the value chain. Technologies such as artificial intelligence (AI) are expected to automate these low value-added services. Many other low-cost locations are emerging as competitors for the Indian IT industry. New technologies also offer scope for high-value services. This study proposes a theoretical model based on the resource-based view to understand the phenomenon of moving up the value chain in IT services. Data collected from 230 employees of Indian IT service organisations were analysed using structural equation modelling. The results show that the relationship management capability and the project management capability of the IT service organisation improve the quality of the service provided, which in turn enables the organisation to move up the value chain of IT services. Journal: Int. J. of Business Excellence Pages: 507-531 Issue: 4 Volume: 30 Year: 2023 Keywords: relationship management; project management; service quality; moving-up value chain; information technology service; India. File-URL: http://www.inderscience.com/link.php?id=133496 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:30:y:2023:i:4:p:507-531 Template-Type: ReDIF-Article 1.0 Author-Name: Puja Khatri Author-X-Name-First: Puja Author-X-Name-Last: Khatri Author-Name: Sumit Kumar Debnath Author-X-Name-First: Sumit Kumar Author-X-Name-Last: Debnath Title: Interpersonal relationship inventory scale for registered nurses in India: EFA and scale development Abstract: The purpose of the study was to develop a scale to measure interpersonal relationship at the workplace of the registered nurses working on large-scale hospital setup. The paper tries to develop an interpersonal relationship inventory scale and further factor analysis was performed. A methodology study design consisting of two phases was used. In the first phase qualitative study was conducted which results in the identification of 59 items, which was further followed by field testing among 250 registered nurses. In the second phase factor analysis was performed. The factor analysis shows that KMO measure of sampling adequacy is 0.832 with a Chi-square = 820.486, p < 0.001. Four factors obtained which accounted for the 53.546% of the total variance. The total scale reliability was found to be 0.783. The study concludes with the development of the 15-item interpersonal relationship scale inventory. Journal: Int. J. of Business Excellence Pages: 547-558 Issue: 4 Volume: 30 Year: 2023 Keywords: nurses; interpersonal relationship; IPR; factor analysis; reliability. File-URL: http://www.inderscience.com/link.php?id=133497 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:30:y:2023:i:4:p:547-558 Template-Type: ReDIF-Article 1.0 Author-Name: Akhil Damodaran Author-X-Name-First: Akhil Author-X-Name-Last: Damodaran Author-Name: Tarun Dhingra Author-X-Name-First: Tarun Author-X-Name-Last: Dhingra Author-Name: Prasoom Dwivedi Author-X-Name-First: Prasoom Author-X-Name-Last: Dwivedi Title: Stakeholder perception on the challenges in long-term PPP contracts: a focus group study of Indian PPP airports Abstract: Public-private partnership in airports is not a new phenomenon. With the development of five major airports and new upcoming airports in India, PPP has become a tool for project implementation in airports. Public perception, as well as stakeholders' perception regarding the PPP execution, is highly positive. However, it is observed that the conflict between the airport operator and regulator increases as the contract starts to take shape. Long-term contracts are always incomplete and this creates conflict between the government and private operators in terms of each other's incentives. With these questions in mind, the paper offers an assessment of the perception of stakeholders of the airport sector through eight focus groups discussions about the challenges in the contract design of PPP. The analysis resulted in four themes of relevance. The broad themes are viability of the project, bidding process, risk allocation, and price regulation. Journal: Int. J. of Business Excellence Pages: 532-546 Issue: 4 Volume: 30 Year: 2023 Keywords: regulation; contract management; stakeholders; public-private partnership; PPP; till regulation. File-URL: http://www.inderscience.com/link.php?id=133498 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:30:y:2023:i:4:p:532-546 Template-Type: ReDIF-Article 1.0 Author-Name: Benny Hutahayan Author-X-Name-First: Benny Author-X-Name-Last: Hutahayan Title: Effect of organisational culture and organisational learning on company performance with competitive strategy as the mediating variable Abstract: The purpose of this study was to analyse the effects of organisational culture and organisational learning on company performance, where the relationship is mediated by competitive strategy in Riau Province. The population in this research was the public users or those who receive licensing and non-licensing services at the National Institute of Public Administration and the employees of the National Institute of Public Administration. In the data collection process from all employees and service users, a survey was conducted to 150 respondents. In this research, secondary data was obtained from each Integrated Service Office in Riau Province by distributing questionnaires. Before being analysed, data from questionnaire distribution were tested for validity and reliability. This study used multivariate SEM technique. The better organisational culture is, the higher organisational learning will be; the better organisational learning is, the higher competitive strategy will be; the organisational culture and company performance has a positive relationship; also, competitive strategy and company performance has positive relationship too. In addition, organisational culture has no significant effect on competitive strategy and organisational learning has no significant effect on company performance. Journal: Int. J. of Business Excellence Pages: 451-468 Issue: 4 Volume: 30 Year: 2023 Keywords: company performance; company strategy; organisational culture. File-URL: http://www.inderscience.com/link.php?id=133499 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:30:y:2023:i:4:p:451-468 Template-Type: ReDIF-Article 1.0 Author-Name: Hadiseh Kalantari Author-X-Name-First: Hadiseh Author-X-Name-Last: Kalantari Author-Name: Mohsen Shafiei Nikabadi Author-X-Name-First: Mohsen Shafiei Author-X-Name-Last: Nikabadi Author-Name: Azim Zarei Author-X-Name-First: Azim Author-X-Name-Last: Zarei Title: Identification of world-class manufacturing strategies and their implementation requirements in food industry (case study: olive product) Abstract: For decades, world-class manufacturing has attracted tremendous attention and become one of the driving forces for business success in organisations. Paying attention to customers' needs from different perspectives and planning to meet them helps industries achieve world-class manufacturing, the main purpose of this study is to identify the world-class manufacturing strategies and their implementation requirements in Iran's food industry (case study: olive product), using quality function deployment (QFD) technique. In this study, at first, the most important customer needs, technical requirements, and world-class manufacturing strategies were identified. Then, the customers' needs were ranked using the TOPSIS method, and the relationships and value of technical requirements and world-class manufacturing strategies were identified and analysed by the house of quality matrix. According to the results, to achieve world-class manufacturing with good quality, all three factors (customers' needs, technical requirements and world-class manufacturing strategies) must be scrutinised. In the present study, the most important customer need, technical requirement, and world-class manufacturing strategy were brand and product reliability, better technologies and process and product development, respectively. Journal: Int. J. of Business Excellence Pages: 145-161 Issue: 2 Volume: 29 Year: 2023 Keywords: strategy; world-class manufacturing; WCM; olive industry; quality function deployment; QFD; TOPSIS. File-URL: http://www.inderscience.com/link.php?id=128654 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:29:y:2023:i:2:p:145-161 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammed H. Alsamhi Author-X-Name-First: Mohammed H. Author-X-Name-Last: Alsamhi Author-Name: Fuad A. Al-Ofairi Author-X-Name-First: Fuad A. Author-X-Name-Last: Al-Ofairi Author-Name: Waleed M. Alahdal Author-X-Name-First: Waleed M. Author-X-Name-Last: Alahdal Author-Name: Najib H.S. Farhan Author-X-Name-First: Najib H.S. Author-X-Name-Last: Farhan Title: The impact of financial risk on economic value added: a comparative analysis of Islamic and commercial banks of Yemen Abstract: The present study attempts to analyse the impact of financial risk on the economic value added (EVA) of Yemeni Islamic and commercial banks. The study is based on time series data for the period from 2006 to 2014. Findings indicate that financial risk has a significant impact on the EVA of Yemeni Islamic banks. Further, liquidity risk (LQR) and exchange risk (EXR) have a positive and significant effect on EVA. Moreover, LQR and EXR have a significant impact on the EVA, while credit and capital risk have an insignificant impact on the EVA of the Yemeni commercial banks. Journal: Int. J. of Business Excellence Pages: 266-287 Issue: 2 Volume: 29 Year: 2023 Keywords: financial risk; economic value added; EVA; Islamic banks; commercial banks; Yemen. File-URL: http://www.inderscience.com/link.php?id=128655 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:29:y:2023:i:2:p:266-287 Template-Type: ReDIF-Article 1.0 Author-Name: Pushparaj Nancyprabha Author-X-Name-First: Pushparaj Author-X-Name-Last: Nancyprabha Author-Name: V.J. Sivakumar Author-X-Name-First: V.J. Author-X-Name-Last: Sivakumar Title: The influence of perceived risk and trust on customer experience: an empirical study on young m-banking app users in India Abstract: This paper describes the influence of seven risk factors on the mobile banking application customer experience (MBACE) by developing a theoretical model that focuses on the relationships with and without the mediating role of trust between seven risk factors and MBACE. This model was empirically tested using sample data obtained from m-banking users. The data analysed using the structural equation modelling (SEM) method. The results revealed that not all the risks have a direct effect on MBACE, and trust has a mediating effect on MBACE. This research is one of the first of its kind to develop a conceptual model exclusively on m-banking app customer experience (MBACE) and empirically examine the impact of seven risk factors on it using the sample set obtained from India. Journal: Int. J. of Business Excellence Pages: 222-247 Issue: 2 Volume: 29 Year: 2023 Keywords: customer experience; risk facets; mobile banking applications; security risk; privacy risk; young customers; trust; India. File-URL: http://www.inderscience.com/link.php?id=128656 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:29:y:2023:i:2:p:222-247 Template-Type: ReDIF-Article 1.0 Author-Name: Nivedita Jha Author-X-Name-First: Nivedita Author-X-Name-Last: Jha Author-Name: Mayank B. Jha Author-X-Name-First: Mayank B. Author-X-Name-Last: Jha Author-Name: Puja Sareen Author-X-Name-First: Puja Author-X-Name-Last: Sareen Title: Organisational effectiveness and career support: an integrated model for Indian millennials Abstract: The purpose of this study is to examine the impact of organisational support for career development (OSCD) on organisational effectiveness (OE). It is a cross-sectional study based on responses collected from 252 millennial employees. The research perspective of this article is that when employees perceive the organisation's support in their career development, they reciprocate it with positive behaviour thus contributing to the overall effectiveness of the organisation. The hypotheses on collected data were tested with the help of SEM. The results indicated a significant impact of organisational support for career development on organisational citizenship behaviour and organisational effectiveness. The research is limited to the IT companies in Bangalore City, India. The article is a major contribution to the literature in bridging the gap on the impact of organisational support for career development and organisational outcomes. Journal: Int. J. of Business Excellence Pages: 248-265 Issue: 2 Volume: 29 Year: 2023 Keywords: career development; organisational support; millennial; organisational effectiveness; organisational citizenship behaviour; OCB; innovation; adaptability; productivity; SET; SEM. File-URL: http://www.inderscience.com/link.php?id=128657 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:29:y:2023:i:2:p:248-265 Template-Type: ReDIF-Article 1.0 Author-Name: Sujono Author-X-Name-First: Author-X-Name-Last: Sujono Author-Name: Soesilo Zauhar Author-X-Name-First: Soesilo Author-X-Name-Last: Zauhar Author-Name: Hermawan Author-X-Name-First: Author-X-Name-Last: Hermawan Author-Name: Lely Indah Mindarti Author-X-Name-First: Lely Indah Author-X-Name-Last: Mindarti Title: Minerba governance policy in Indonesia with soft system thinking approach based on social network analysis, seven-stage model and U theory Abstract: In this paper, to map mineral and coal policies by analysing the law and produce research novelty on mineral and coal governance policies in Indonesia with a soft-systems thinking approach based on and social network analysis, seven-stage model and U theory, is proposed. The results of the SNA analysis show that Mining Law No. 4/2009 is too specific and governed by conversations about IUP and IUPK production operations. This is influenced by the environment (environment) which is still limited publication of scientific articles showing the enrichment of SSM with listening methods in U theory, especially the real-world stage in the framework of enrichment methodologies to produce research novelty in the study of systems thinking. The authenticity of this research is the concept of SNA, SSM and U theory in the mining law research. Journal: Int. J. of Business Excellence Pages: 185-203 Issue: 2 Volume: 29 Year: 2023 Keywords: social network analysis; SNA; sustainable mining policy; Indonesia. File-URL: http://www.inderscience.com/link.php?id=128658 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:29:y:2023:i:2:p:185-203 Template-Type: ReDIF-Article 1.0 Author-Name: Manisha Kumari Author-X-Name-First: Manisha Author-X-Name-Last: Kumari Author-Name: V. Mary Jessica Author-X-Name-First: V. Mary Author-X-Name-Last: Jessica Title: Bond rating and bond market of Indian corporate – issues and recommendations Abstract: Financing plays a vital role in every organisation. Over the past decade, all countries wanted to strengthen the bond market. The value of the firm is directly associated with the proportion of debt present in the capital. The value can be increased and overall cost of capital can be decreased by increasing capital financing through bonds. Yet, Indian corporate bonds have a negligible share in the global bond market. This paper explores the bond market and rating of the bonds provided by different credit rating agencies (CRAs). This will also explain the policy and regulations made by regulators for bond market and bond rating. The result shows that CRAs need to strengthen the rating procedure to reduce the PDs and survival in the market. The PDs must be predicated by CRA for each bond and need to be disclosed publicly. Based on reports, bond data, default history and literature, this paper gives recommendations to strengthen the corporate bond market. Due to the constant default of rated bonds, the CRAs are criticised for their inability to predict PD. In addition, the change in rating has an impact on stock prices and there is need to give proper evidence with the factors. Journal: Int. J. of Business Excellence Pages: 204-221 Issue: 2 Volume: 29 Year: 2023 Keywords: bond market; bond rating; corporate bond; credit risk; probability of default; stock price; India. File-URL: http://www.inderscience.com/link.php?id=128660 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:29:y:2023:i:2:p:204-221 Template-Type: ReDIF-Article 1.0 Author-Name: Sirikul Cheewakoset Author-X-Name-First: Sirikul Author-X-Name-Last: Cheewakoset Author-Name: Patchara Popaitoon Author-X-Name-First: Patchara Author-X-Name-Last: Popaitoon Author-Name: Pasu Decharin Author-X-Name-First: Pasu Author-X-Name-Last: Decharin Title: Flexibility-oriented human resource management system and employee ambidexterity: a moderating role of psychological capital Abstract: This study examines the context needed for the development of individual ambidexterity by exploring relationships between the flexibility-oriented human resource management (FHRM) system and two distinct but related employee ambidextrous behaviours, namely exploitation and exploration. We further investigated the moderating role of psychological capital (PsyCap) in these relationships. With its sample of 419 employees in large banking organisations in Thailand, the study revealed that coordination FHRM and resource FHRM – two distinct forms of the FHRM system – are strongly related to exploitative and exploration behaviour, respectively. Our results also demonstrate that PsyCap strengthens the effect of resource FHRM on exploitation and that of coordination FHRM on exploration. This study extends previous research by emphasising that subsystems of FHRM have different behavioural consequences on individual-level ambidexterity and showing that a synergy between either coordination or resource FHRM subsystem and high PsyCap condition can effectively empower an employee to engage in both exploitation and exploration. Journal: Int. J. of Business Excellence Pages: 288-308 Issue: 2 Volume: 29 Year: 2023 Keywords: flexibility-oriented HRM; exploitation; exploration; psychological capital; individual-level ambidexterity; PsyCap; bank; Thailand. File-URL: http://www.inderscience.com/link.php?id=128672 File-Format: text/html File-Restriction: Open Access Handle: RePEc:ids:ijbexc:v:29:y:2023:i:2:p:288-308 Template-Type: ReDIF-Article 1.0 Author-Name: Hiluf Reda Author-X-Name-First: Hiluf Author-X-Name-Last: Reda Author-Name: Akshay Dvivedi Author-X-Name-First: Akshay Author-X-Name-Last: Dvivedi Title: Performance analysis of the footwear manufacturing assembly line: a case study using value stream mapping-simulation modelling Abstract: This research aims to analyse footwear manufacturing assembly lines' performance and increase its production by maximising the measurement of performances like throughput and resource utilisation with a case study. A shoe model with 46 components has been selected from the case company. The study starts with VSM to visualise the process flow, identify the production status, and any potential alerts. A discrete event simulation model is used to precisely analyse the manufacturing system's actual performance without disturbing the real system. After analysing the collected data using the Arena input analyser, a simulation model was developed, verified, validated, and run for 40 replications. Six proposed alternative solutions have experimented with Arena simulation software, and the best alternative solution results in improvement of output from 191 to 278 and from 174 to 536, line balance efficiency from 68.3% to 90.1%, and from 17.6% to 76% in stitching and lasting assembly lines, respectively. Journal: Int. J. of Business Excellence Pages: 333-354 Issue: 3 Volume: 31 Year: 2023 Keywords: value stream mappping; simulation-modelling; performance analysis; footwear; manufacturing assembly line; Ethiopia. File-URL: http://www.inderscience.com/link.php?id=134822 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:31:y:2023:i:3:p:333-354 Template-Type: ReDIF-Article 1.0 Author-Name: Talla M. Aldeehani Author-X-Name-First: Talla M. Author-X-Name-Last: Aldeehani Author-Name: Moid U. Ahmad Author-X-Name-First: Moid U. Author-X-Name-Last: Ahmad Title: Determinants of entrepreneurial innovation: evidence from Kuwait Abstract: Innovation score of a country is imperative to the entrepreneurial culture of any country which subsequently affects the local economy. A high-income country like Kuwait is expected to be high on this rationale but literature suggests otherwise. This paper is based on the 14 pillars of global entrepreneurship index (GEI) to investigate the determinants of entrepreneurial innovation in Kuwait and analysis the favourable and unfavourable factors. Exploratory factor analysis and confirmatory factor analysis were used to investigate the causal relationships amongst the 14 pillars of entrepreneurship. We found that the government inefficiency is the main reason for the lack of entrepreneurship stimulus in the country. We found three explanatory latent variables: government efficiency, entrepreneurial risk, and skills/qualification which affect entrepreneur's innovation. Entrepreneur's qualification was observed with a direct link to innovation with significant direct and total influence. Journal: Int. J. of Business Excellence Pages: 355-369 Issue: 3 Volume: 31 Year: 2023 Keywords: entrepreneurial innovation; factor analysis; structural equation modelling; SEM; global entrepreneurship index; GEI; Kuwait. File-URL: http://www.inderscience.com/link.php?id=134823 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:31:y:2023:i:3:p:355-369 Template-Type: ReDIF-Article 1.0 Author-Name: Sujit Mondal Author-X-Name-First: Sujit Author-X-Name-Last: Mondal Author-Name: Tarak Nath Sahu Author-X-Name-First: Tarak Nath Author-X-Name-Last: Sahu Author-Name: Kalpataru Bandopadhyay Author-X-Name-First: Kalpataru Author-X-Name-Last: Bandopadhyay Title: Influence of institutional factors on global corporate social responsibility performance Abstract: The study contributes to the problem in managing business-society relations through an institutional perspective of social responsibility. For this purpose, it makes use of various prominent institutional dynamics worldwide to predict their country-specific effects on global corporate social responsibility (CSR) performance for as many as 59 countries. By employing ordinary least square (OLS) model of regression analysis, the study documents that per capita industrial productivity and pollution level are negatively linked to CSR performance. In order to thrive for improved CSR performance, the study suggests governments at sub-national levels to work towards ensuring environmental sustainability through the enactment of more stringent laws concerning business conduct, ecology, pollution and biodiversity. It also urges the corporate sector to walk shoulder-to-shoulder with the government's effort towards realising inclusive growth through proper and meaningful integration of various socio-economic and environmental concerns into its business process as well as CSR policy. Journal: Int. J. of Business Excellence Pages: 370-391 Issue: 3 Volume: 31 Year: 2023 Keywords: corporate social responsibility; CSR; sustainability; environment; pollution; stakeholder; accountability; institutional theory; legitimacy theory; institutional factors. File-URL: http://www.inderscience.com/link.php?id=134824 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:31:y:2023:i:3:p:370-391 Template-Type: ReDIF-Article 1.0 Author-Name: Susi Handayani Author-X-Name-First: Susi Author-X-Name-Last: Handayani Title: Opportunities of investment and corporate governance with variable mediation in the form of profit quality of corporate value Abstract: This study is to analyse the effects of investment opportunity set, independent commissioner and audit committee on firm value through earnings response coefficient. The data used in this study was secondary data in the form of audited financial statements, annual company reports, and report summaries of mining companies listed in Indonesian Stock Exchange in 2014-2016. Based on the criteria, total sample used in this study was 60 samples. Investment opportunity set (IOS) had positive and significant effect on firm value. On the other hand, proportion of independent commissioners did not affect firm value. It could be because the effectiveness of the function of independent commissioner in monitoring managerial performance was not only seen from the proportion of independent commissioners. The originality is because this study using earnings response coefficient as a mediating variable is new in research connecting IOS, independent commissioner and audit committee with firm value. Journal: Int. J. of Business Excellence Pages: 392-411 Issue: 3 Volume: 31 Year: 2023 Keywords: investment opportunity; corporate governance; firm value; quality of profit. File-URL: http://www.inderscience.com/link.php?id=134825 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:31:y:2023:i:3:p:392-411 Template-Type: ReDIF-Article 1.0 Author-Name: Abdul Haque Author-X-Name-First: Abdul Author-X-Name-Last: Haque Author-Name: Muhammad Ali Jibran Qamar Author-X-Name-First: Muhammad Ali Jibran Author-X-Name-Last: Qamar Author-Name: Muhammad Shahid Abbas Author-X-Name-First: Muhammad Shahid Author-X-Name-Last: Abbas Title: Corporate investment in an uncertain environment: evidence from an emerging economy Abstract: This paper investigates how idiosyncratic and macro uncertainty influence corporate investment. The study employs an augmented dynamic accelerator model (a.k.a. error correction model of investment method) over a panel of 327 non-financial Pakistani firms during the sample period 2007-2017. The study finds that both the idiosyncratic and macro types of uncertainty significantly affect the investment pattern of firms. Idiosyncratic uncertainty, measured through product demand, exerts a positive effect on investment, while share price uncertainty has a negative effect on investment. While two measures of macro uncertainty: stock market volatility and macro uncertainty index have positive and negative effects, respectively. However, the idiosyncratic uncertainty moderates the negative effect of the macro uncertainty index. Moreover, the cash flow has a significant positive effect, while sales growth also increases the investment of firms and thus confirms the standard accelerator principle. Journal: Int. J. of Business Excellence Pages: 428-449 Issue: 3 Volume: 31 Year: 2023 Keywords: idiosyncratic uncertainty; stock price volatility; macro uncertainty index; corporate investment. File-URL: http://www.inderscience.com/link.php?id=134826 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:31:y:2023:i:3:p:428-449 Template-Type: ReDIF-Article 1.0 Author-Name: Dheya A. Zaid Author-X-Name-First: Dheya A. Author-X-Name-Last: Zaid Author-Name: Faozi A. Almaqtari Author-X-Name-First: Faozi A. Author-X-Name-Last: Almaqtari Author-Name: Eissa A. Al-Homaidi Author-X-Name-First: Eissa A. Author-X-Name-Last: Al-Homaidi Author-Name: Waleed M. Alahdal Author-X-Name-First: Waleed M. Author-X-Name-Last: Alahdal Title: The effectiveness of corporate governance mechanisms on fraud prevention and detection Abstract: This study investigates the impact of corporate governance on fraud prevention and detection of some selected companies in India. Seven bankrupt companies against 20 healthy companies were selected for this study over a period of five years. Descriptive statistics, independent sample t-test, and logistic regression were used to analyse the data of the present study. The results of the study reveal that there is a significant difference between bankrupt companies and health companies. Bankrupt companies had low board and audit committee effectiveness as compared to healthy companies. It is suggested that companies should comply with clause 49 of the listing agreement. The findings of study have high implications for policymakers, shareholders, and academicians. This study tries to fill a serious gap in prior studies of corporate governance. A practical contribution of this study is its emphasis on the role of corporate governance practices in fraud detection and prevention. Journal: Int. J. of Business Excellence Pages: 412-427 Issue: 3 Volume: 31 Year: 2023 Keywords: board of directors; audit committee; fraud; bankrupt and healthy companies; India. File-URL: http://www.inderscience.com/link.php?id=134827 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:31:y:2023:i:3:p:412-427 Template-Type: ReDIF-Article 1.0 Author-Name: Harsimran Singh Sodhi Author-X-Name-First: Harsimran Singh Author-X-Name-Last: Sodhi Author-Name: Bikram Jit Singh Author-X-Name-First: Bikram Jit Author-X-Name-Last: Singh Author-Name: Doordarshi Singh Author-X-Name-First: Doordarshi Author-X-Name-Last: Singh Title: SWOT analysis of Lean Six Sigma: a review Abstract: Lean Six Sigma (LSS) is a continuous improvement methodology that aims to reduce the costs of poor quality, improve the bottom-line results and create value for both customers and shareholders. The purpose of this paper is to explore the strengths, weaknesses, opportunities and threats for LSS in different sectors, such as manufacturing, services, etc. The following research is based on a systematic literature review of various papers that were published on lean, Six Sigma and LSS in well-known academic databases of the last 20 years. Systematic SWOT analysis of LSS is cited in this paper. In this paper the gaps and limitations of common factors and the many opportunities of LSS in the near future are discussed including the need to explore this topic in future research. The paper is one of the first systematic literature reviews to explore the critical failure factors of LSS and discuss the top failure factors from different angles, i.e., countries' evolution, organisations' size (small- and medium-sized enterprises and large organisations) and industry nature. Journal: Int. J. of Business Excellence Pages: 162-184 Issue: 2 Volume: 29 Year: 2023 Keywords: Six Sigma; systematic review; failure; lean; Lean Six Sigma; LSS. File-URL: http://www.inderscience.com/link.php?id=128685 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:29:y:2023:i:2:p:162-184 Template-Type: ReDIF-Article 1.0 Author-Name: M.A. Narasimha Murthy Author-X-Name-First: M.A. Narasimha Author-X-Name-Last: Murthy Author-Name: Kuldip Singh Sangwan Author-X-Name-First: Kuldip Singh Author-X-Name-Last: Sangwan Author-Name: N.S. Narahari Author-X-Name-First: N.S. Author-X-Name-Last: Narahari Title: Demystifying the relationship between enablers and results at sub-criteria level: an empirical study on EFQM model Abstract: The purpose of this article is to assess the interrelations between the EFQM model's enablers and results at the sub-criteria level. The multi-collinearity issue is addressed using a factorial analysis of DOE techniques for identifying the primary factors influencing the results. The primary data for the study is taken from the assessment scores of 58 Indian companies used for EFQM award program. The factorial analysis is primarily used for data analysis. The research has identified the primary influencing factors at the sub-criteria level for the customer, people, society, and business performance improvement. The few and critical enablers identified in the research would serve managers and organisations as a guide for effective deployment of the EFQM model and focused prioritisation for the improvement. The study has also demystified the assumptions regarding interlinkages/inter-connections among sub-criteria of the EFQM model to improve organisational results. Journal: Int. J. of Business Excellence Pages: 126-154 Issue: 1 Volume: 31 Year: 2023 Keywords: EFQM; factorial analysis; DOE; empirical research; business excellence; influencing factors; results category. File-URL: http://www.inderscience.com/link.php?id=133554 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:31:y:2023:i:1:p:126-154 Template-Type: ReDIF-Article 1.0 Author-Name: Amgad S.D. Khaled Author-X-Name-First: Amgad S.D. Author-X-Name-Last: Khaled Author-Name: Fatehi Almugari Author-X-Name-First: Fatehi Author-X-Name-Last: Almugari Author-Name: Borhan Omar Ahmed Al-Dalaien Author-X-Name-First: Borhan Omar Ahmed Author-X-Name-Last: Al-Dalaien Author-Name: Abdulmalek M.M. Saeed Author-X-Name-First: Abdulmalek M.M. Author-X-Name-Last: Saeed Author-Name: Khalid Mohummed Alomari Author-X-Name-First: Khalid Mohummed Author-X-Name-Last: Alomari Title: Understanding customer satisfaction and loyalty in Indian retail sector: an empirical study Abstract: The main objective of this paper is to determine elements which can lead to customers' satisfaction and their loyalty. In this analysis, the 'expectancy principle' of Vroom is used for the conceptual model and the results are discussed. Data was taken using snowball sampling method by circulating self-administered questionnaire and online questionnaire to the respondents. Data has been collected from different places in Aligarh, Delhi/NCR Region. Both SPSS version 23 and AMOS 25.0 were used to analyse the data. To test the hypotheses, the structural equation modelling was used. The study found that price service has a positive impact on customer satisfaction. The study suggest a close association between price, quality of service and quality of product and consumer satisfaction and a directly beneficial effect on customer loyalty. Journal: Int. J. of Business Excellence Pages: 49-74 Issue: 1 Volume: 31 Year: 2023 Keywords: strategy; hypermarkets; satisfaction; loyalty; retail marketing; price strategy; customer; value; brand; store image. File-URL: http://www.inderscience.com/link.php?id=133555 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:31:y:2023:i:1:p:49-74 Template-Type: ReDIF-Article 1.0 Author-Name: Deepa Jain Author-X-Name-First: Deepa Author-X-Name-Last: Jain Author-Name: Manoj Kumar Dash Author-X-Name-First: Manoj Kumar Author-X-Name-Last: Dash Author-Name: K.S. Thakur Author-X-Name-First: K.S. Author-X-Name-Last: Thakur Title: Is the e-payment gateway system sustainable in India? – Analysis through the interpretive structural model approach Abstract: Globally, digital payment has been seen as a common feature of developed countries. A gap was identified in literature regarding identification of the most critical variables in e-payment and the development of a model for the sustainability of e-payment. The purpose of the present study is to fill this gap, by identifying and modelling the critical factors influencing e-payment sustainability. The study also looks at the sustainability of the e-payment gateway system and develops the interpretive structural model (ISM) approach. The cross-impact matrix multiplication applied to classification (MICMAC) analysis technique has been used. Results of the study shows that behavioural intention, compatibility, trialability, trust, security, perceived cost and other factors play a significant role in the commitment of the consumer towards e-payment. The findings of the study will guide government, corporates and policy makers while framing strategies and policies for the sustainability of digital payment – a cashless move in India. Journal: Int. J. of Business Excellence Pages: 455-484 Issue: 4 Volume: 29 Year: 2023 Keywords: electronic payment; sustainable portfolio strategy; accessibility strategy; value proposition strategy; ISM-MICMAC; technology adoption. File-URL: http://www.inderscience.com/link.php?id=130227 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:29:y:2023:i:4:p:455-484 Template-Type: ReDIF-Article 1.0 Author-Name: Vinay Kandpal Author-X-Name-First: Vinay Author-X-Name-Last: Kandpal Title: Impact analysis of global COVID-19 crisis - a review Abstract: The COVID-19 pandemic has a devastating effect, globally, on working hours and earnings. International Labour Organization (ILO) highlighted that some of the worst industries and regions affected and proposes measures to alleviate the crisis. The most at-risk sectors include accommodation, food services, manufacturing, retail, aviation, business and administrative activities. The eventual increase in global unemployment over 2020 would depend significantly on future developments and policy behaviour. There is a high probability that the end-of-year figure, of 25 million, would be substantially higher than the initial ILO forecast. Many countries have taken strong measures for controlling the unemployment issue and protecting the financial market. Journal: Int. J. of Business Excellence Pages: 113-125 Issue: 1 Volume: 31 Year: 2023 Keywords: COVID-19; unemployment; financial market; economy; International Labour Organization; ILO. File-URL: http://www.inderscience.com/link.php?id=133556 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:31:y:2023:i:1:p:113-125 Template-Type: ReDIF-Article 1.0 Author-Name: Muddassar Sarfraz Author-X-Name-First: Muddassar Author-X-Name-Last: Sarfraz Author-Name: Bilal Khalid Author-X-Name-First: Bilal Author-X-Name-Last: Khalid Author-Name: Ilknur Ozturk Author-X-Name-First: Ilknur Author-X-Name-Last: Ozturk Author-Name: Jasim Tariq Author-X-Name-First: Jasim Author-X-Name-Last: Tariq Author-Name: Taqadus Bashir Author-X-Name-First: Taqadus Author-X-Name-Last: Bashir Title: Assessing the effectiveness of psychological capital and employee engagement being moderator and mediator on employee emotional intelligence and performance Abstract: In the last few decades, the hospitality industry has gained much importance in a vigorous process of expansion. Consequently, the hospitality industry is expanding globally and promoting its growth in a changing multicultural environment. The primary objective of the present study is to reveal the conditional indirect effect of employees' emotional intelligence on their job performance through a moderated-mediated mechanism of psychological capital and employee engagement. The data has been collected from 300 employees working in the hospitality industry. Data is analysed by using statistical software SPSS and PROCESS macro. The study results suggest that employee engagement plays a significant and positive role between employees' emotional intelligence and performance. Results also indicate that moderated-mediated mechanism exists between employees' emotional intelligence and employees' performance. This study contributes significantly to hospitality industry literature by identifying employee emotional intelligence as one of the significant factors of workplace performance. Journal: Int. J. of Business Excellence Pages: 485-503 Issue: 4 Volume: 29 Year: 2023 Keywords: emotional intelligence; psychological capital; hospitality industry; employees performance; Pakistan. File-URL: http://www.inderscience.com/link.php?id=130228 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:29:y:2023:i:4:p:485-503 Template-Type: ReDIF-Article 1.0 Author-Name: P.S. Rajeswari Author-X-Name-First: P.S. Author-X-Name-Last: Rajeswari Author-Name: P. Suganthi Author-X-Name-First: P. Author-X-Name-Last: Suganthi Title: Corona virus pandemic: entrepreneurial orientation and its influence on firm performance - evidence from emerging software industry Abstract: In this competitive scenario the software startups are galloping as their products and services are essential for improving global economy. Present juncture of corona pandemic crisis with sudden deep pitfall of economy, also disturbed the software startups growth alarmingly. Healthcare, video meetings, online sales delivery services and other online related services like artificial intelligence in emergency room, and virtual reality boomed well, but on the software industry, it created pitfalls in growth. This study would be aims to improve the performance of software startups. This research focuses on investigating and identifying factors influencing software firm performance by studying the link between entrepreneurial orientation as stimuli in the presence of control variable and field moderator activities. Thus this paper focuses in analysing the impact of multi-dimensionality concept of entrepreneurial orientation on firm performance in Indian software industry. Autonomy and proactiveness under entrepreneurial orientation are emerged as major stimuli for instigating the firm performance through the factors called human capital, firm size, social performance and efficiency. Strategies are suggested to incorporate in the current contingent situation to revitalise and fortify the performance of software startups. Journal: Int. J. of Business Excellence Pages: 75-89 Issue: 1 Volume: 31 Year: 2023 Keywords: entrepreneurial orientation; firm performance; autonomy; proactiveness; human capital; firm size; social performance and efficiency. File-URL: http://www.inderscience.com/link.php?id=133557 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:31:y:2023:i:1:p:75-89 Template-Type: ReDIF-Article 1.0 Author-Name: Sucheta Agarwal Author-X-Name-First: Sucheta Author-X-Name-Last: Agarwal Author-Name: Vivek Agrawal Author-X-Name-First: Vivek Author-X-Name-Last: Agrawal Author-Name: Jitendra Kumar Dixit Author-X-Name-First: Jitendra Kumar Author-X-Name-Last: Dixit Title: Exploration of factors for promoting women-owned digital enterprises: a conceptual viewpoint Abstract: Regardless of the glass ceiling effect and the question of flexible jobs, women entrepreneurs continue to enter the entrepreneurship sector. There has been more research into this field and woman entrepreneurs can be seen as the latest trend for women's empowerment in the 21st century. Women are building employment, adding to economic prosperity, and also being responsible for enhancing the role of other women by developing digital enterprises. In doing so, the success of these digital enterprises is influenced by other factors. The purpose of this paper is to define, evaluate and clarify, in the sense of technological innovation, the factors associated with the growth of women's own enterprises. A systematic and comprehensive analysis of literature has been carried out for the purpose of the research for the given time. The results stressed the relevance of regulatory policies and policy to the growth of women-owned digital enterprises, in addition to technical information, such as the occupation of parents, financial support from banks and government and non-profit organisations. Journal: Int. J. of Business Excellence Pages: 581-599 Issue: 4 Volume: 29 Year: 2023 Keywords: digital entrepreneurship; motivational factors; women enterprises; cultural factors; socio-economic factors. File-URL: http://www.inderscience.com/link.php?id=130229 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:29:y:2023:i:4:p:581-599 Template-Type: ReDIF-Article 1.0 Author-Name: Gayatri Panda Author-X-Name-First: Gayatri Author-X-Name-Last: Panda Author-Name: Manoj Kumar Dash Author-X-Name-First: Manoj Kumar Author-X-Name-Last: Dash Title: Factor structure of managerial competencies, training need assessment and employee productivity of mid-level information technology managers using principal component analysis Abstract: The purpose of this paper is to determine different factors of managerial competencies, TNA and employee productivity. Second, to consider the implications of such competencies and develop a conceptual framework among middle-level managers working in IT sector using PCA. The paper divided the study in two phases. The first phase is identification of competencies from the existing literature and validated scales, and identification of variables of training need assessment and variables of employee productivity. In second phase, through principal component analysis (PCA) technique and correlation analysis, the data was analysed on 412 valid responses collected during the data collection phase using a structured questionnaire. The authors used SPSS 20.0 to perform the analysis and reach to findings of the study. The identified competencies are dynamism and client oriented approach, acceptability towards change, delegation and team building, supportive environment risk management, ICT administration. Therefore, competency-based training technique develop strategies to utilise the competencies of employees for organisational growth and minimisation of wasted efforts for achieving maximum benefit and results. Journal: Int. J. of Business Excellence Pages: 1-31 Issue: 1 Volume: 31 Year: 2023 Keywords: managerial competencies; training need assessment; employee productivity; information technology; sector; PCA; correlation. File-URL: http://www.inderscience.com/link.php?id=133558 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:31:y:2023:i:1:p:1-31 Template-Type: ReDIF-Article 1.0 Author-Name: Nadia Pedrosa Author-X-Name-First: Nadia Author-X-Name-Last: Pedrosa Author-Name: Luciano Ferreira da Silva Author-X-Name-First: Luciano Ferreira da Author-X-Name-Last: Silva Author-Name: Cristina Dai Prá Martens Author-X-Name-First: Cristina Dai Prá Author-X-Name-Last: Martens Title: The evaluation of soft skills by information technology executives when hiring a project manager: a qualitative study Abstract: The aim of this article is to describe the process of evaluating soft skills when hiring information technology (IT) project managers, from the perspective of IT executives. We opted for the qualitative approach in which the research method adopted involved in-person interviews with 16 Brazilian IT executives from different business segments. Data analysis was performed using the ATLAS.ti tool and guided by the grounded theory technique with three coding cycles: open, axial and selective. The results showed that the scientific methods that evaluated the behaviour and personality of candidates are deprecated by Brazilian IT executives, because they prefer to use empirical methods, such as interviews with situational questions oriented to practical issues within the area. The theoretical contribution is made by means of six propositions resulting from the study of the hiring process of IT project managers, and can pave new paths for future research. Journal: Int. J. of Business Excellence Pages: 546-568 Issue: 4 Volume: 29 Year: 2023 Keywords: information technology project manager; soft skills; hiring; competencies in project management. File-URL: http://www.inderscience.com/link.php?id=130230 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:29:y:2023:i:4:p:546-568 Template-Type: ReDIF-Article 1.0 Author-Name: Daman Jeet Author-X-Name-First: Daman Author-X-Name-Last: Jeet Title: Factors affecting ownership pattern: Indian evidence Abstract: Percentage of shares is considered to be one of the primary measures of ownership structure. Studies have been conducted on interrelationships among corporate ownership and board structure characteristics and on the determinants and mechanism by which the ownership structure is formed. Largely these studies only reflect on one or two governance characteristics with an exception by Agrawal and Knoeber (1996). The indecisive studies of ownership structure make it necessary to study the identity the determinants of ownership. Taking a proportional sample of companies from the four major industries, this study tries to find the factors affecting ownership pattern. Captivating ownership as director ownership, foreign ownership, institutional investors, Indian and foreign promoters, financial performance measured using Tobin's q and duality (chairman and managing director being single person) positively and significantly affect ownership. Nevertheless, financial leverage negatively impacts ownership. Journal: Int. J. of Business Excellence Pages: 32-48 Issue: 1 Volume: 31 Year: 2023 Keywords: return on assets; ROA; Tobin's Q; corporate governance. File-URL: http://www.inderscience.com/link.php?id=133560 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:31:y:2023:i:1:p:32-48 Template-Type: ReDIF-Article 1.0 Author-Name: Makjen Sinaga Author-X-Name-First: Makjen Author-X-Name-Last: Sinaga Author-Name: Suharyono Author-X-Name-First: Author-X-Name-Last: Suharyono Author-Name: Mochammad Al Musadieq Author-X-Name-First: Mochammad Al Author-X-Name-Last: Musadieq Author-Name: Mohammad Iqbal Author-X-Name-First: Mohammad Author-X-Name-Last: Iqbal Title: Transit oriented development as moderator of sustainability in transportation company Abstract: This research aims to analyse the effect of moderating transit oriented development (TOD) on the relationship of the influence of sustainability variables. This research is a quantitative piece of research. The data in this study are a combination of primary data obtained through a questionnaire. The research took place at PT MRT Jakarta with all the board of directors as a sample in this study. The sampling technique used is saturated sampling and using SEM-PLS data analysis. From the discussion, the following conclusions are drawn. First, non-ticket revenue (space service) has a positive and significant effect on time utility. Second, non-ticket revenue (space service) has a positive and significant effect on sustainability. Third, time utility has a positive and significant effect on occupancy. Fourth, occupancy has a positive and significant effect on sustainability. Fifth, transit-oriented development has a non-significant effect in moderating the effect of time utility on occupancy and occupancy on sustainability. The effect of space service, time utility and occupancy on sustainability with the transit oriented development renewal as a moderating variable. Journal: Int. J. of Business Excellence Pages: 569-580 Issue: 4 Volume: 29 Year: 2023 Keywords: sustainability; transit oriented development; TOD; transportation. File-URL: http://www.inderscience.com/link.php?id=130232 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:29:y:2023:i:4:p:569-580 Template-Type: ReDIF-Article 1.0 Author-Name: Mujahed Hani Ali Altahrawi Author-X-Name-First: Mujahed Hani Ali Author-X-Name-Last: Altahrawi Author-Name: Rula Ratib Mezed Jerisat Author-X-Name-First: Rula Ratib Mezed Author-X-Name-Last: Jerisat Author-Name: Taghreed Abdellatif Elian Alazzam Author-X-Name-First: Taghreed Abdellatif Elian Author-X-Name-Last: Alazzam Author-Name: Amal Fadel Ali Tommalieh Author-X-Name-First: Amal Fadel Ali Author-X-Name-Last: Tommalieh Title: The moderating role of market orientation with relation to e-marketing, marketing capability, learning capability, innovation capability and organisational performance Abstract: This study attempts to gain insight into what factor influence on customer engagement and organisational performance. The research model of this study comprises e-marketing and organisational capability factors to investigate customer engagement. Additionally, the moderating role of market orientation was studied between customer engagement and organisational performance. Data were analysed with latest statistical approach namely structural equation modelling (SEM). Results revealed substantial variance <i>R</i><SUP align="right"><SMALL>2</SMALL></SUP> 53.2% in customer engagement and <i>R</i><SUP align="right"><SMALL>2</SMALL></SUP> 55.1% variance in organisational performance. The effect size analysis (<i>f</i><SUP align="right"><SMALL>2</SMALL></SUP>) indicates that customer engagement has large effect size in predicting organisational performance. The predictive relevance of the model was tested with <i>Q</i><SUP align="right"><SMALL>2</SMALL></SUP> indicated substantial power to predict market orientation and organisational performance. For managerial implications, this study is suggested that constructs like customer engagement, e-marketing, market orientation, learning capability and innovation capability are the most important constructs that managers should take into consideration in order to enhance the organisational performance. Journal: Int. J. of Business Excellence Pages: 90-112 Issue: 1 Volume: 31 Year: 2023 Keywords: innovation capability; INC; marketing capability; MCP; learning capability; LCA; market orientation; MOR; customer engagement; CEG; organisational performance; structural equation modelling; SEM. File-URL: http://www.inderscience.com/link.php?id=133561 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:31:y:2023:i:1:p:90-112 Template-Type: ReDIF-Article 1.0 Author-Name: Priyanka Singh Author-X-Name-First: Priyanka Author-X-Name-Last: Singh Author-Name: Sanjay Bhushan Author-X-Name-First: Sanjay Author-X-Name-Last: Bhushan Author-Name: Anuja Shukla Author-X-Name-First: Anuja Author-X-Name-Last: Shukla Title: A study on factors affecting academic stress amongst students of higher education – a system dynamic approach Abstract: Stress is an important issue for students and society as a whole. Stress in academic institutions can lead to both positive and negative consequences. In the current paper, researchers identify the antecedents of students' academic stress. The findings of the study indicate that many additional factors influence students' stress such as study, teaching, social relations, financial and environmental (administrative and campus) of the students which impacts students life. Higher education institutions focus on students' involvement in co-curricular activities. They also have counselling facility for the students who are suffering from stress and also run stress management programmes for the students according to their needs and level of stress. Strategically managed stress helps to increase the positive outcome like productivity of students and performance over a period of time. Journal: Int. J. of Business Excellence Pages: 504-517 Issue: 4 Volume: 29 Year: 2023 Keywords: stress; value-based education; higher education; system dynamics modelling; simulation; causal loop diagram; stock flow. File-URL: http://www.inderscience.com/link.php?id=130233 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:29:y:2023:i:4:p:504-517 Template-Type: ReDIF-Article 1.0 Author-Name: Tarak Nath Sahu Author-X-Name-First: Tarak Nath Author-X-Name-Last: Sahu Author-Name: Varuna Agarwala Author-X-Name-First: Varuna Author-X-Name-Last: Agarwala Author-Name: Sudarshan Maity Author-X-Name-First: Sudarshan Author-X-Name-Last: Maity Title: Social welfare through Mudra Yojana: how did the public sector banks perform in realising the dream? Abstract: The Pradhan Mantri Mudra Yojana, launched in 2015, grants collateral-free loans to the unfunded by collaborating with the financial institutions. Using data envelopment analysis, the present study investigates the efficiency of 20 public sector banks, specifically, to interpret its performance in providing loans to micro-entrepreneurs under the three categories of Shishu, Kishore and Tarun over 2015-2016 to 2018-2019. The study finds four banks as technically efficient and among the inefficient banks four banks marginally inefficient. Though the results indicate that the banks have performed moderately well, the public sector banks still have the scope of delivering 1.2514 times of output by employing the same input quantity. The success of the scheme highly depends on the competency of financial institutions. Several business houses depend on banks for credit and other services. Regular efficiency measurement would help in early detection of errors and in enforcing steps to lessen the incidence of problems. Journal: Int. J. of Business Excellence Pages: 450-467 Issue: 3 Volume: 31 Year: 2023 Keywords: Mudra Yojana; public sector bank; PSB; data envelopment analysis; DEA; technical efficiency. File-URL: http://www.inderscience.com/link.php?id=134850 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:31:y:2023:i:3:p:450-467 Template-Type: ReDIF-Article 1.0 Author-Name: Yesi Mutia Basri Author-X-Name-First: Yesi Mutia Author-X-Name-Last: Basri Author-Name: Hariadi Yasni Author-X-Name-First: Hariadi Author-X-Name-Last: Yasni Author-Name: Poppy Nurmayanti M. Author-X-Name-First: Poppy Nurmayanti Author-X-Name-Last: M. Author-Name: Novita Indrawati Author-X-Name-First: Novita Author-X-Name-Last: Indrawati Title: Accountability in social enterprises: the role of institutional pressure and social performance Abstract: A social organisation with multiple goals, such as pursuing a social mission and seeking profit, faces the risk of losing the concept of social mission. This study aims to investigate how accountability affects the performance of social organisations. It also investigates social performance as a mediator, and the moderating effect of institutional pressure on the relationship between accountability and social performance. The population in this study included social village owned enterprises (VOE) from four districts in Indonesia. This study involved 451 participants who filled out a questionnaire. The findings show that accountability is crucial to improve social and financial performance. Social performance can mediate the relationship between accountability and financial performance. Meanwhile, institutional pressure also reduces the accountability and financial performance of VOE. This research provides feedback to policymakers for formulating regulations to improve VOE performance. Journal: Int. J. of Business Excellence Pages: 155-175 Issue: 1 Volume: 31 Year: 2023 Keywords: accountability; institutional pressure; social performance; financial performance. File-URL: http://www.inderscience.com/link.php?id=133579 File-Format: text/html File-Restriction: Open Access Handle: RePEc:ids:ijbexc:v:31:y:2023:i:1:p:155-175 Template-Type: ReDIF-Article 1.0 Author-Name: Kiran Mehta Author-X-Name-First: Kiran Author-X-Name-Last: Mehta Author-Name: Renuka Sharma Author-X-Name-First: Renuka Author-X-Name-Last: Sharma Author-Name: Vikas Khanna Author-X-Name-First: Vikas Author-X-Name-Last: Khanna Title: Customer switching behaviour in Indian retail banking using logit regression Abstract: Due to global competition, banks are forced to look at the trade-off between customer retention and customer acquisition. Under such circumstances, banks are formulating strategies to increase customer satisfaction and customer loyalty. The similarity in the products and services of various banks has signalled the way for customer switching behaviour. In such a scenario, research focusing on the reasons for switching decisions by the customers will help the banks to retain customers. In lieu of this, the present study is intended to examine the switching behaviour of the customers in retail banking in India. The results are obtained using EFA, CFA and logit regression. The findings of the study show that out of nine dimensions, service quality, reputation, and pricing related issues have shown a comparatively more substantial impact on customer switching behaviour. The findings of the study have multi-faceted implications for retail banks. Journal: Int. J. of Business Excellence Pages: 518-545 Issue: 4 Volume: 29 Year: 2023 Keywords: customer switching; retail banking; exploratory factor analysis; EFA; confirmatory factor analysis; logit regression; India. File-URL: http://www.inderscience.com/link.php?id=130255 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:29:y:2023:i:4:p:518-545 Template-Type: ReDIF-Article 1.0 Author-Name: Yasir Ashraf Author-X-Name-First: Yasir Author-X-Name-Last: Ashraf Author-Name: Mian Sajid Nazir Author-X-Name-First: Mian Sajid Author-X-Name-Last: Nazir Author-Name: Salah U-Din Author-X-Name-First: Salah Author-X-Name-Last: U-Din Author-Name: Muhammad Shahbaz Yaqoob Author-X-Name-First: Muhammad Shahbaz Author-X-Name-Last: Yaqoob Author-Name: Aamer Shahzad Author-X-Name-First: Aamer Author-X-Name-Last: Shahzad Title: What determines income diversification of banking firms in Pakistan? Abstract: During the last few decades, an increasing tendency of banks has been observed to move from just financial intermediation activities to such new products and services that produce fee-based and commission-based incomes. In this regard, literature provides conflicting evidences on the factors that predict non-interest incomes earned by banks. This study explores the determinants of the non-interest income of commercial banks in Pakistan. Findings provide evidence that bank size, ownership, capital adequacy ratio, net interest margin, loan to assets ratio, implicit interest payment, and management quality are significant estimators of non-interest income. Moreover, market concentration, interest rate policy, and real gross domestic products are also found to have a significant influence on income diversification of banking firms in Pakistan. Foreign banks are earning more non-interest income than domestic banks, whereas, domestic banks are focusing on the conventional function of intermediation. However, this financial intermediation enables these banks to offer fee-based products to both borrowers and depositors that help in generating non-interest income. Policymakers should consider the factors that drive the competition in the market. Journal: Int. J. of Business Excellence Pages: 1-16 Issue: 1 Volume: 30 Year: 2023 Keywords: non-interest income; income diversification; management quality; ownership. File-URL: http://www.inderscience.com/link.php?id=130776 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:30:y:2023:i:1:p:1-16 Template-Type: ReDIF-Article 1.0 Author-Name: Adejare Yusuff Aremu Author-X-Name-First: Adejare Yusuff Author-X-Name-Last: Aremu Author-Name: Arfan Shahzad Author-X-Name-First: Arfan Author-X-Name-Last: Shahzad Author-Name: Shahizan Hassan Author-X-Name-First: Shahizan Author-X-Name-Last: Hassan Title: The usage of enterprise resource planning system to enhancing performance of medium-sized business excellence Abstract: This study examines the effectiveness of the enterprise resource planning (ERP) system adoption to enrich the organisational performance of medium-sized enterprise firms. This study focuses on four factors, support from top management, organisational support, information access and technological change. Diffusion of innovation and contingency theories were adopted to examine the effectiveness of ERP adoption. The data were collected through the questionnaires and sent to 355 medium-sized enterprise firms in Lagos, Nigeria. It is important to note that this study was limited to selected medium-sized enterprises in Lagos, Nigeria. The data were analysed using partial least squares structural equation modelling. The study found evidence that three factors, management support, organisational support, and technological change, positively significantly influence the adoption of an ERP system to improve the organisational performance of medium-sized enterprise firms. On the other hand, information access has no significant effect on the adoption of an ERP system. This study received very good responses from medium-sized enterprises, and it is believed that the purpose of this study will increase the understanding of ERP adoption in Nigeria and its effectiveness. Furthermore, the study's findings could inform future studies on how ERP could improve the organisational performance of both SMEs and large companies. Journal: Int. J. of Business Excellence Pages: 94-110 Issue: 1 Volume: 30 Year: 2023 Keywords: enterprise resource planning system; support from top management; organisational support; information access; technological change; medium-sized enterprises performance. File-URL: http://www.inderscience.com/link.php?id=130777 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:30:y:2023:i:1:p:94-110 Template-Type: ReDIF-Article 1.0 Author-Name: Manoj Kumar Author-X-Name-First: Manoj Author-X-Name-Last: Kumar Author-Name: Pooja K. Singh Author-X-Name-First: Pooja K. Author-X-Name-Last: Singh Title: Market knowledge acquisition and sustaining firm performance: an approach towards business excellence Abstract: At present, managing and sustaining performance has become a challenge for organisations, where environment forces (<i>enabling</i> and <i>restraining</i>) are continuously interacting and results as dynamic, uncertain and unforeseen contexts. Knowledge optimisation plays a significant role in managing and synchronising core business practices which can be ensured by linking its source and deployment to sustain long-term business performance. The present study aims to explore the linkage among market knowledge acquisition, firm innovation and performance. Theoretical pieces of evidence, relevant research work and arguments have been retraced from e-database/sources such as Google Scholar, EBSCOHost, ScienceDirect, ProQuest, etc. using a systematic review method. This study adds value to knowledge literature, by offering insights into the knowledge sourcing aspect and exploring how it enhances innovation practices to sustain organisational performance. This study inferences, limitations, and future opportunities have also been discussed. Journal: Int. J. of Business Excellence Pages: 53-75 Issue: 1 Volume: 30 Year: 2023 Keywords: market knowledge acquisition; MKA; firm performance; business excellence; innovation; knowledge management. File-URL: http://www.inderscience.com/link.php?id=130778 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:30:y:2023:i:1:p:53-75 Template-Type: ReDIF-Article 1.0 Author-Name: Ratnakaram Satya Pavan Kumar Author-X-Name-First: Ratnakaram Satya Pavan Author-X-Name-Last: Kumar Author-Name: P. Sheela Author-X-Name-First: P. Author-X-Name-Last: Sheela Title: Can Islamic banks be sustainable with a simultaneously strong conventional banking counterpart? - A comparative study of the financial performance of Islamic and conventional banks in Bahrain Abstract: Banking sector plays a vital role in the field of finance. Islamic banks show incredible growth across the globe in providing valuable services to the needy as compared to the counterpart of conventional banks. This paper aims to analyse the comparative financial performance of the Islamic and conventional banks in Bahrain for a period of ten years from 2007 to 2016. For this purpose, 'financial ratio analysis' tool is used to compare the profitability, liquidity, solvency and efficiency of Islamic banks and conventional banks. The percentage analysis, averages, standard deviation and 't' test are the statistical techniques employed in this study. Journal: Int. J. of Business Excellence Pages: 133-159 Issue: 2 Volume: 30 Year: 2023 Keywords: financial performance; Islamic banks; conventional banks; profitability; liquidity; solvency; efficiency; Bahrain. File-URL: http://www.inderscience.com/link.php?id=132063 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:30:y:2023:i:2:p:133-159 Template-Type: ReDIF-Article 1.0 Author-Name: Harleen Kaur Author-X-Name-First: Harleen Author-X-Name-Last: Kaur Author-Name: Pooja Mehta Author-X-Name-First: Pooja Author-X-Name-Last: Mehta Title: Direct and mediating effects of work engagement on organisational commitment: a conceptual framework Abstract: Work engagement is multi-faceted and this study unfurls the entirely diverse outlook of work engagement. Nowadays, employee engagement is considered as one of the important challenges in front of management. In addition to attracting and retaining the best talent, keeping them committed and engaged has also become imperative in the interest of organisations. Employee engagement appears as a mantra to success in the time of hard-hitting competition and slow growth panoramas. Employees are expected to be affianced, when they find their work meaningful, receive positive response and support from the organisation. Engaged employees have the innate aspiration to contribute to the achievement of organisational objectives rather than their personal goals. The term 'employee engagement' has gained huge attention from academicians and researchers since inception. The present study aims at examining the structural relationship among four significant concepts which are: meaningful work, perceived organisational support, work engagement and organisational commitment. To study the relationship, it proposes a conceptual framework, revealing direct as well as the mediating effect of engagement on commitment. The role of antecedents of engagement, namely meaningful work and perceived organisational support (POS) in influencing organisational commitment is also highlighted by the model. Journal: Int. J. of Business Excellence Pages: 76-93 Issue: 1 Volume: 30 Year: 2023 Keywords: meaningful work; perceived organisational support; POS; work engagement; organisational commitment. File-URL: http://www.inderscience.com/link.php?id=130784 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:30:y:2023:i:1:p:76-93 Template-Type: ReDIF-Article 1.0 Author-Name: Fatehi Almugari Author-X-Name-First: Fatehi Author-X-Name-Last: Almugari Author-Name: Amgad S.D. Khaled Author-X-Name-First: Amgad S.D. Author-X-Name-Last: Khaled Author-Name: Parul Bajaj Author-X-Name-First: Parul Author-X-Name-Last: Bajaj Author-Name: Majed Kassem Alsyani Author-X-Name-First: Majed Kassem Author-X-Name-Last: Alsyani Author-Name: Eissa A. Al-Homaidi Author-X-Name-First: Eissa A. Author-X-Name-Last: Al-Homaidi Title: Exploring impact of selected marketing strategies on the consumer lens Abstract: This study aims at exploring the influence of marketing strategies on the consumer lens (brand favourability). The exploratory factor analysis is used to construct some of the marketing strategies. Forty-nine items, about marketing strategies, were inserted into SPSS. Out of 49 items, only 26 items were selected under five factors. The validity and reliability were tested using exploratory factor analysis (EFA) and confirmatory factor analysis (CFA). Convenience sampling method was used to approach the respondents. The structural equation modelling (SEM) was used to test the hypotheses. The study found that product innovation strategy, intensive distribution strategy, and customer value-based pricing have a significant and positive impact on the consumer lens (brand favourability). Besides, the study found that the labelling strategy has a significant and negative impact on the consumer lens (brand favourability). The study provides researchers, marketers, and managers with an important glance about factors affecting consumers' brand favourability in the Yemeni market. Journal: Int. J. of Business Excellence Pages: 160-182 Issue: 2 Volume: 30 Year: 2023 Keywords: consumer lens; brand favourability; exploratory factor analysis; EFA; confirmatory factor analysis; CFA; structural equation modelling; SEM; intensive distribution; product innovation; customer value-based pricing; labelling. File-URL: http://www.inderscience.com/link.php?id=132066 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:30:y:2023:i:2:p:160-182 Template-Type: ReDIF-Article 1.0 Author-Name: Khaled Mohammad Kayed Alhyasat Author-X-Name-First: Khaled Mohammad Kayed Author-X-Name-Last: Alhyasat Title: Exploring factors influencing employees satisfaction during COVID19 era: an empirical study on Jordanian telecommunication firms Abstract: This study aimed at exploring the factors influencing employees' satisfaction. The literature depicted conflicting results regarding such domain and especially in the Middle East, where this paper aims at establishing a solid view of the discipline. A research model was developed based on the literature review and theory approach. The model hypothesised that perceived human capital, social capital, strategic leadership, and occupational health and safety as independent variables, and employee satisfaction as dependent variable. A questionnaire was utilised to explore Jordanian employees' perceptions regarding the research model constructs. A sample of 285 Jordanian employees filled the surveys based on their awareness of employee satisfaction concepts and their willingness to participate in the study. This study utilises the structural equation modelling (SEM) approach with AMOS as an analysis method. Findings indicated that human capital, social capital, strategic leadership, and occupational health and safety jointly determine employees' satisfaction. Journal: Int. J. of Business Excellence Pages: 111-131 Issue: 1 Volume: 30 Year: 2023 Keywords: human capital; social capital; strategic leadership; occupational health and safety; OHS; employee satisfaction; COVID-19 era. File-URL: http://www.inderscience.com/link.php?id=130786 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:30:y:2023:i:1:p:111-131 Template-Type: ReDIF-Article 1.0 Author-Name: Yogendra Pal Bharadwaj Author-X-Name-First: Yogendra Pal Author-X-Name-Last: Bharadwaj Title: Unearthing the determinants of commuters' satisfaction in Delhi Metro Rail Corporation Abstract: The purpose behind this research investigation is to unearth the major determinants of service quality and their outcome on commuters' satisfaction which stimulate them for the commutation process of metro services in Delhi Metro Rail Corporation. In the nature of extensive purposive sampling approach based on a five-point Likert scale, data was collected from 850 commuters' travelling from DMRC with the help of a self-administered questionnaire and using a structural equation modelling to validate the importance of the research model. The findings of this study revealed that empathy and security and assurance are the two major predictors of commuters' friendliness and significant determinant for commuters' satisfaction. It likewise featured that the higher the commuters' friendliness approach among commuters' the lesser will be their fulfilment with the current metro service quality framework and higher reliability of metro outline will prompt expanded inclusion of the commutation system. Journal: Int. J. of Business Excellence Pages: 183-202 Issue: 2 Volume: 30 Year: 2023 Keywords: service quality; Delhi Metro Rail Corporation; organisational image; commuter satisfaction. File-URL: http://www.inderscience.com/link.php?id=132069 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:30:y:2023:i:2:p:183-202 Template-Type: ReDIF-Article 1.0 Author-Name: Mohsen Moradi-Moghadam Author-X-Name-First: Mohsen Author-X-Name-Last: Moradi-Moghadam Author-Name: Hossein Safari Author-X-Name-First: Hossein Author-X-Name-Last: Safari Author-Name: Mohammad Reza Sadeghi Moghadam Author-X-Name-First: Mohammad Reza Sadeghi Author-X-Name-Last: Moghadam Author-Name: Mohammad Reza Fathi Author-X-Name-First: Mohammad Reza Author-X-Name-Last: Fathi Title: Re-creation fundamental concepts on the culture of excellence to achieve maturity of organisational excellence Abstract: The aim of this paper is to investigate the principles affecting the culture of excellence by examining the literature review of quality culture, organisational culture, and excellence culture. Eight effective concepts have been developed on the culture of excellence. In this paper, survey results and literature review were summed up in eight essential concepts of BEMs. The structural model was developed using the ISM approach. As a result, there will be a need to move from common tools of quality management. Managers' endeavour must be around building a new culture around quality. Today, in order to create motivation and desirable behaviour in employees, to obtain organisational goals, to increase human resources productivity and finally to achieve organisational excellence, top managers of organisations apply new and effective strategies. One of these strategies to achieve organisational excellence is creating favourable excellence culture, and building a strong culture based on excellence. Journal: Int. J. of Business Excellence Pages: 234-256 Issue: 2 Volume: 30 Year: 2023 Keywords: culture of excellence; CoE; business excellence models; BEMs; quality culture; QC; total quality management; TQM; interpretative structural modelling; ISM. File-URL: http://www.inderscience.com/link.php?id=132070 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:30:y:2023:i:2:p:234-256 Template-Type: ReDIF-Article 1.0 Author-Name: Hadi Balouei Jamkhaneh Author-X-Name-First: Hadi Balouei Author-X-Name-Last: Jamkhaneh Author-Name: Reza Shahin Author-X-Name-First: Reza Author-X-Name-Last: Shahin Author-Name: Reza Jalali Author-X-Name-First: Reza Author-X-Name-Last: Jalali Title: A multi-objective optimisation of sustainable business model innovation strategies regarding the challenges of new and emerging technologies in service business Abstract: The main purpose of this study is to provide a framework for selecting an effective and efficient strategy to reduce the challenges of sustainable business model innovation (SBMI). Firstly, a review of the literature on a set of SBMI strategies and challenges is done. Then by using the Kano model, SBMI strategies are classified. After this, the effectiveness of each strategy in reducing the challenges of SBMI is determined by using the quality function deployment (QFD) model. Next, due to resource constraints and implementation costs of each strategy, multi-objective decision making (MODM) was used to select the optimal strategies. The results show that encourage sufficiency (S<SUB align="right"><SMALL>4</SMALL></SUB>), repurpose for society or the environment (S<SUB align="right"><SMALL>5</SMALL></SUB>) and sustainability vision (S<SUB align="right"><SMALL>10</SMALL></SUB>) were selected as the optimal strategies. Journal: Int. J. of Business Excellence Pages: 203-233 Issue: 2 Volume: 30 Year: 2023 Keywords: sustainable business innovation; sustainable business strategies; sustainable business challenges; service business; multi-objective model; quality function deployment; QFD; Kano model. File-URL: http://www.inderscience.com/link.php?id=132071 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:30:y:2023:i:2:p:203-233 Template-Type: ReDIF-Article 1.0 Author-Name: Rajesh Kumar Upadhyay Author-X-Name-First: Rajesh Kumar Author-X-Name-Last: Upadhyay Author-Name: Brijendra Singh Yadav Author-X-Name-First: Brijendra Singh Author-X-Name-Last: Yadav Author-Name: Khaliqur Rehman Ansari Author-X-Name-First: Khaliqur Rehman Author-X-Name-Last: Ansari Title: Work spirituality and organisational commitment: an Indian tourism perspective Abstract: Tourism is critical to a province's and nation's economic growth and stability. Without a substantial commitment from employees, the service industry in general and the tourism sector in particular, will not be effective. Work spirituality and mindfulness may be significant predictors of employees' organisational commitment in the tourism industry. Compounding these factors within the context of the Indian tourism sector is the study's primary objective. This study fills a research void by examining the relationship between workplace spirituality, mindfulness and organisational commitment among employees in the Indian tourism industry. The study's findings indicated a strong correlation between workplace spirituality and employees' organisational commitment. Additionally, it has been discovered that this relationship becomes even stronger with increased employee mindfulness. Journal: Int. J. of Business Excellence Pages: 257-271 Issue: 2 Volume: 30 Year: 2023 Keywords: work spirituality; mindfulness; organisational commitment; Indian tourism industry. File-URL: http://www.inderscience.com/link.php?id=132078 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:30:y:2023:i:2:p:257-271 Template-Type: ReDIF-Article 1.0 Author-Name: Chee Kueng Kwong Author-X-Name-First: Chee Kueng Author-X-Name-Last: Kwong Author-Name: Abu Bakar Abdul Hamid Author-X-Name-First: Abu Bakar Abdul Author-X-Name-Last: Hamid Author-Name: Yuhanis Abdul Aziz Author-X-Name-First: Yuhanis Abdul Author-X-Name-Last: Aziz Author-Name: Haslinda Hashim Author-X-Name-First: Haslinda Author-X-Name-Last: Hashim Title: The study of the influence of service quality, service fairness and trust on customer loyalty in the Malaysian motor insurance industry Abstract: The objective of this study was to examine the influence of service quality and service fairness on customer loyalty in the Malaysian motor insurance industry. Further, it also aimed to examine how the above relationships mediated by trust. The quantitative research was conducted based on 399 completed survey questionnaires collected on convenience sampling basis within Klang Valley, Malaysia. The analysis of the study primarily based on partial least square-structural equation modelling (PLS-SEM) approach using the Smart PLS 3.0 software. The result indicated that both service quality, service fairness and trust had a significant positive influence on customer loyalty with trust appeared to be a significant mediation variable which partially mediates the relationship between the constructs understudied. This study observed that service fairness which mediated by the trust had a more substantial impact on the determination of customer loyalty for motor insurance relationship exchange as compared to service quality. Journal: Int. J. of Business Excellence Pages: 17-52 Issue: 1 Volume: 30 Year: 2023 Keywords: service quality; service fairness; trust; customer loyalty; motor insurance. File-URL: http://www.inderscience.com/link.php?id=130803 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:30:y:2023:i:1:p:17-52 Template-Type: ReDIF-Article 1.0 Author-Name: Hanh Thi My Le Author-X-Name-First: Hanh Thi My Author-X-Name-Last: Le Author-Name: Irene Wei Kiong Ting Author-X-Name-First: Irene Wei Kiong Author-X-Name-Last: Ting Author-Name: Qian Long Kweh Author-X-Name-First: Qian Long Author-X-Name-Last: Kweh Author-Name: Ha Lam Tan Ngo Author-X-Name-First: Ha Lam Tan Author-X-Name-Last: Ngo Title: CEO duality, board size and firm performance: evidence in Vietnam Abstract: From the perspective of the agency and stewardship theories for explaining the relationship between corporate governance and firm performance, this study examines the impacts of CEO duality and board size on the firm performance. We assess the association between CEO duality, board size and firm performance of top 200 companies listed on the Vietnam Stock Exchange (VSE) over 2014-2015. Our findings show that: 1) CEO duality limits the monitoring function of the board, and a large board size promotes dominance and power of leaders that create more conflicts; 2) the number of executive directors in the top management positively influences firm performance. Findings of our study certainly help policymakers and other stakeholders understand the relationship between CEO duality, board size and firm performance. Overall, this study highlights the CEO duality and the relationship of board size and firm performance in a nation with less protection of minority shareholders. Journal: Int. J. of Business Excellence Pages: 98-120 Issue: 1 Volume: 29 Year: 2023 Keywords: firm performance; CEO duality; board size; Vietnam. File-URL: http://www.inderscience.com/link.php?id=128255 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:29:y:2023:i:1:p:98-120