Template-Type: ReDIF-Article 1.0 Author-Name: Irma Magaña Carrillo Author-X-Name-First: Irma Magaña Author-X-Name-Last: Carrillo Author-Name: Göran Svensson Author-X-Name-First: Göran Author-X-Name-Last: Svensson Author-Name: Carmen Otero-Neira Author-X-Name-First: Carmen Author-X-Name-Last: Otero-Neira Title: Balancing reactions and actions between service receivers and service providers to resolve service failures Abstract: The research objective is to explore service receivers' reactions and actions to deal with a service failure and their perceptions of the service providers' reactions and actions to resolve the same service failure. Quantitative approaches based on a survey in the Mexican telecom market based on a series of hypotheses tested are reported. The findings indicate that the reactions and actions performed by the service receiver should be monitored and balanced by the service provider. The service receiver expectations and experiences of a service failure should be managed and resolved by the service provider adaptations and flexibility. This study frames through the teleological lens service receivers' reactions and actions to deal with a service failure and their perceptions of the service providers' reactions and actions to resolve the service failure. Journal: Int. J. of Business Excellence Pages: 20-41 Issue: 1 Volume: 26 Year: 2022 Keywords: service; teleological actions; reactions; service receiver; service provider; expectations; perceptions; service failure; front-line employees; client; negative emotions; Mexico. File-URL: http://www.inderscience.com/link.php?id=121604 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:26:y:2022:i:1:p:20-41 Template-Type: ReDIF-Article 1.0 Author-Name: Samaneh Raeesi Nafchi Author-X-Name-First: Samaneh Raeesi Author-X-Name-Last: Nafchi Author-Name: Mohammad Reza Fathi Author-X-Name-First: Mohammad Reza Author-X-Name-Last: Fathi Author-Name: Seyed Mohammad Sobhani Author-X-Name-First: Seyed Mohammad Author-X-Name-Last: Sobhani Title: An analysis of affecting factors on employee's turnover intention thinking: a case study Abstract: Many managers have found that sustainable competitive advantage in organisations depends on human resources and employees who have been involved in their work and also have been able to achieve their personal goals aligning with organisational goals leading to the organisation's success in the market. Therefore, the issue of staff turnover has overriding importance. This study aims to identify and rank the affecting factors causing the thoughts and tendencies in employee turnover intentions. In this research, using the review of the background and interview with experts, nine variables were extracted. The statistical population of this research consists of the staffs working at Shiraz University of Medical Sciences. Among the staffs, 15 staffs were selected using available judgmental sampling method. Finally, based on the results of fuzzy DEMATEL's technique, total inventory (C5) is ranked first. Journal: Int. J. of Business Excellence Pages: 419-429 Issue: 4 Volume: 28 Year: 2022 Keywords: affecting factors; turnover intentions; fuzzy DEMATEL. File-URL: http://www.inderscience.com/link.php?id=127494 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:28:y:2022:i:4:p:419-429 Template-Type: ReDIF-Article 1.0 Author-Name: Sahiba Sharma Author-X-Name-First: Sahiba Author-X-Name-Last: Sharma Author-Name: Gyan Prakash Author-X-Name-First: Gyan Author-X-Name-Last: Prakash Title: Expatriates and social support: exploring conceptual role of unconscious bias Abstract: The necessity of cultural awareness is a priority since categorisation starts at very young age from home, schools and even in higher education. The purpose of this study is to theoretically clarify and conceptualise the role of native's unconscious bias and social categorisation towards expatriates in withdrawing social support. Due to the paucity of studies on the conceptual understanding of the role of unconscious bias, this paper proposes a conceptual framework based on the literature review and extends the existing literature on social categorisation theory. The findings of the study introduce individual factors that may reduce unconscious bias at the workplace and to frame policies based on subjective measures of unconscious bias. Additionally, it bridges the conceptual gap of social support and unconscious bias in the context of expatriates. Journal: Int. J. of Business Excellence Pages: 492-504 Issue: 4 Volume: 28 Year: 2022 Keywords: natives; expatriates; social categorisation theory; social support; unconscious bias. File-URL: http://www.inderscience.com/link.php?id=127495 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:28:y:2022:i:4:p:492-504 Template-Type: ReDIF-Article 1.0 Author-Name: Zhixiang Chen Author-X-Name-First: Zhixiang Author-X-Name-Last: Chen Title: The impact of cross-functional integration of production and marketing on BTO competitiveness and performance Abstract: This paper is to explore how cross-functional integration of production-marketing can impact the firm's build-to-order (BTO) competitiveness and performance. Meanwhile, from the perspective of organisational governance, the moderating effect of ownership types on these interrelationships is examined, and managerial implications for practitioners are provided. Empirical study using the structural equation modelling and regression approaches is applied. PMI improves BTO competitiveness (BTOC) and marketing performance, and BTOC also positively affects marketing outcome, which in turn impacts a firm's financial performance, as supported by the survey data. The PMI indirectly impacts financial performance by the mediating role of marketing performance. Results show that for Chinese manufacturers, state-owned firms have the lowest PMI performance and poorest BTO competitiveness. The paper uncovers the role of cross-functional integration of production-marketing integration in BTO manufacturing strategy, providing implications for different ownership firms to improve production-marketing integration. Journal: Int. J. of Business Excellence Pages: 451-491 Issue: 4 Volume: 28 Year: 2022 Keywords: manufacturing strategy; organisational ownership; build-to-order competitiveness; production-marketing integration; performance; empirical study. File-URL: http://www.inderscience.com/link.php?id=127496 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:28:y:2022:i:4:p:451-491 Template-Type: ReDIF-Article 1.0 Author-Name: Sudin Bag Author-X-Name-First: Sudin Author-X-Name-Last: Bag Author-Name: Amina Omrane Author-X-Name-First: Amina Author-X-Name-Last: Omrane Title: Effective linkages between women empowerment and economic development in India Abstract: Economic development without empowerment of women is hardly possible for a developing country like India. The present study tries to explore the current scenario of women empowerment in India and sketches the interface between this phenomenon and the economic development of India. It is based on the secondary data, which are collected from various reports related to human development index, Election Commission of India, General Register of India, etc. Using the statistical data regarding economic development and women empowerment, and employing multivariate analysis of variance (MANOVA, i.e., Pearson product moment correlation coefficient), the obtained results show that economic development and women empowerment correlates each other in developing countries like India. The findings also indicate that the variance explained by women empowerment indicators is higher than one of the economic development indicators. On the basis of the empirical results of this research, we recommend that women empowerment should be considered by the competent authorities as well as the government, and be given the top priority that it deserves for its positive effects on the development of countries like India. Journal: Int. J. of Business Excellence Pages: 430-450 Issue: 4 Volume: 28 Year: 2022 Keywords: women empowerment; economic development; multivariate analysis of variance; India. File-URL: http://www.inderscience.com/link.php?id=127497 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:28:y:2022:i:4:p:430-450 Template-Type: ReDIF-Article 1.0 Author-Name: Deoclécio Junior Cardoso da Silva Author-X-Name-First: Deoclécio Junior Cardoso da Author-X-Name-Last: Silva Author-Name: Denise Adriana Johann Author-X-Name-First: Denise Adriana Author-X-Name-Last: Johann Author-Name: Jones Luís Schaefer Author-X-Name-First: Jones Luís Author-X-Name-Last: Schaefer Author-Name: Andriele de Fátima Nunes Author-X-Name-First: Andriele de Fátima Author-X-Name-Last: Nunes Author-Name: Ranice Hoehr Pedrazzi Pozzer Author-X-Name-First: Ranice Hoehr Pedrazzi Author-X-Name-Last: Pozzer Author-Name: Edio Polacinski Author-X-Name-First: Edio Author-X-Name-Last: Polacinski Title: Evaluation of sustainable alternatives for restaurants using the fuzzy TOPSIS method Abstract: The sustainability context has received great attention considering the aspects of the current market. In this context, the objective of this paper is to evaluate sustainable alternatives under the perspective of restaurant managers in a federal university in Brazil. Using alternatives focused on sustainability in restaurants, an evaluation under the perspective of different managers to determine the alternatives that stand out the most in the sense of boosting restaurants' sustainability was established. Data referring to the alternatives were obtained from restaurant managers, and the best sustainable alternatives were ranked using the fuzzy TOPSIS method. The results showed that the best alternatives were the correct destination and disposal of burnt cooking oil as well as the reduction of food waste. It was also possible to verify that the restaurants are developing good sustainable practices, and with the results, this paper can offer subsidies about sustainability alternatives for restaurant managers. Journal: Int. J. of Business Excellence Pages: 544-566 Issue: 4 Volume: 28 Year: 2022 Keywords: sustainability in restaurants; fuzzy TOPSIS; sustainable alternatives; sustainability. File-URL: http://www.inderscience.com/link.php?id=127498 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:28:y:2022:i:4:p:544-566 Template-Type: ReDIF-Article 1.0 Author-Name: Biswajit Prasad Chhatoi Author-X-Name-First: Biswajit Prasad Author-X-Name-Last: Chhatoi Author-Name: Sharada Prasad Sahoo Author-X-Name-First: Sharada Prasad Author-X-Name-Last: Sahoo Author-Name: Manoj Kumar Dash Author-X-Name-First: Manoj Kumar Author-X-Name-Last: Dash Title: Practical gender needs and women empowerment: an impact assessment of microfinance Abstract: People at the base of the pyramid are equally interested for socio-economic change through enhanced participation in practical gender needs (PGNs) for their social empowerment. This paper attempts to estimate the impact of microfinance participation on decision making related to PGNs of women. This study is exploratory in nature, and is based on a primary survey. Using multi-stage sampling, the authors purposefully sampled 660 poor women, spread over four districts of Odisha. The research results revealed that out of all the practical needs, microfinance has a significant impact on five practical needs, whereas on the rest of the practical needs, microfinance participation has insignificant impact. The enhanced ability to provide practical needs will lead to participations in strategic needs. The enhanced participation in both type of decision making is an indicator of women empowerment and an agent of change for socio-economic development. The results of paper provide insights into the enriched participation of women in practical need decision-making by estimating impacts on economic and social aspects. This work has potential to change the policy formulation by posing greater importance on the social dimensions of microfinance. Journal: Int. J. of Business Excellence Pages: 522-543 Issue: 4 Volume: 28 Year: 2022 Keywords: microfinance; practical gender need; PGN; probit model; women empowerment; socio-economic development. File-URL: http://www.inderscience.com/link.php?id=127499 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:28:y:2022:i:4:p:522-543 Template-Type: ReDIF-Article 1.0 Author-Name: Brij Mohan Dutta Author-X-Name-First: Brij Mohan Author-X-Name-Last: Dutta Title: A critical analysis of Citizenship Amendment Act, 2019 (CAA) Abstract: India is a parliamentary democracy and primary function of the Parliament is to legislate. In India, the Constitution is supreme; and the Supreme Court is the final interpreter of the law. It is a sovereign right of a nation to determine whom to allow to settle and work. Citizenship Amendment Act, 2019 (CAA) is the event in the Parliamentary History of India which has created so much uproar. In this research paper the concept of citizenship, its relevance in context of our freedom struggle till today. The history, problem, state and reasons of religious persecution of minorities of six religious communities i.e., Hindu, Sikh, Jain, Buddhist, Parsi and Christian in Pakistan, Afghanistan and Bangladesh are examined. The paper analyses why CAA is limited to only three countries and only to six religious communities, validity of CAA, and effects of CAA on Indians, foreigners and on Muslims from these three countries. Journal: Int. J. of Business Excellence Pages: 505-521 Issue: 4 Volume: 28 Year: 2022 Keywords: Citizenship Amendment Act; religious persecution; amendments; refugees; citizenship act. File-URL: http://www.inderscience.com/link.php?id=127500 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:28:y:2022:i:4:p:505-521 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Mizanur Rahman Author-X-Name-First: Mohammad Mizanur Author-X-Name-Last: Rahman Author-Name: Md. Saidur Rahaman Author-X-Name-First: Md. Saidur Author-X-Name-Last: Rahaman Author-Name: Mohammad Jamal Uddin Author-X-Name-First: Mohammad Jamal Author-X-Name-Last: Uddin Author-Name: Adedeji Babatunji Samuel Author-X-Name-First: Adedeji Babatunji Author-X-Name-Last: Samuel Author-Name: Iqbal Hossain Moral Author-X-Name-First: Iqbal Hossain Author-X-Name-Last: Moral Title: Does organisational support moderate the relationships between work-family/family-work conflict and well-being of private university academicians? Abstract: This research paper aims to test the moderation effects of organisational support (OS) in the relationship between both directions of work-family conflict (work to family conflict and family to work conflict) and well-being. In order to achieve this fundamental objective, in this paper, the convenience sampling technique has been adopted. A sample of 280 academicians who work in private universities in Bangladesh are taken as the respondents structural equation modelling (SEM) technique using AMOS, multi-group analysis method has been adopted to test for the moderation effects. The findings revealed that OS does not moderate the relationships between both directions of work-family conflict (W-FC) and well-being (WB). However, the findings of this research were discussed in relation to the conservation of resource (COR) theory. This study has added further value to the aspects of organisational behaviour and human resource management with the incorporation of the situations that influence the relationship between work to family conflict (W to FC), family to work conflict (F to WC) and well-being. Journal: Int. J. of Business Excellence Pages: 32-50 Issue: 1 Volume: 28 Year: 2022 Keywords: academicians; family to work conflict; private universities; work to family conflict; well-being. File-URL: http://www.inderscience.com/link.php?id=125718 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:28:y:2022:i:1:p:32-50 Template-Type: ReDIF-Article 1.0 Author-Name: Arun Kant Painoli Author-X-Name-First: Arun Kant Author-X-Name-Last: Painoli Author-Name: Ankur Kukreti Author-X-Name-First: Ankur Author-X-Name-Last: Kukreti Title: Expectations of the students from institutions offering higher education: literature review Abstract: The purpose of this paper is to examine the expectations of the students from institutions providing higher education. Students are the key stakeholder in the education system and their expectations and experience matter a lot when the question of providing satisfaction and retention of the students in higher education is concerned. For measuring satisfaction, it is essential to know the expectations of the students and the actual delivery of the service by the institutions. To know this gap the researcher undertook an extensive literature review of the previous literature by the various researchers. The gap will help us to understand the expectations of the students from the higher institutions and will also help us to know the areas of improvements where we have to work in order to remove the gap. Journal: Int. J. of Business Excellence Pages: 90-100 Issue: 1 Volume: 28 Year: 2022 Keywords: higher education; students' expectations; students' satisfaction. File-URL: http://www.inderscience.com/link.php?id=125723 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:28:y:2022:i:1:p:90-100 Template-Type: ReDIF-Article 1.0 Author-Name: Somesh Kumar Sinha Author-X-Name-First: Somesh Kumar Author-X-Name-Last: Sinha Title: A systematic literature review of the sales promotion's utilitarian and hedonic benefits Abstract: With the growing importance of sales promotion tools, it is vital to widen the understanding regarding sales promotion and its benefits. However, existing works of literature provide evidence about sales promotion's impacts on the consumer evaluation process through hedonic and utilitarian benefits, though existing literature has fragmented understandings and contradictory opinions only, and less theoretical foundations. To answer these criticisms, this article systematically studies about utilitarian and hedonic benefits of sales promotion, intending to find out what is known and what requires to be explored further. The findings of this review provide information that a majority of existing literature about utilitarian and hedonic benefits of sales promotion have prioritised Asian, European and American geographical location and sample. It is also observed that maximum studies are conducted in the context of fast-moving consumer goods. Exploration, entertainment, and value expression are the most studied hedonic benefits, while saving, convenience and higher quality are the most studied utilitarian benefits of sales promotion. This study tries to develop a clear understanding of sales promotion's hedonic and utilitarian benefits. It helps to map the landscape as well as provide future research direction by narrating the limitation of present literature. Journal: Int. J. of Business Excellence Pages: 118-138 Issue: 1 Volume: 28 Year: 2022 Keywords: utilitarian benefit; hedonic benefit; sales promotion; systematic review. File-URL: http://www.inderscience.com/link.php?id=125724 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:28:y:2022:i:1:p:118-138 Template-Type: ReDIF-Article 1.0 Author-Name: Amar Kumar Mishra Author-X-Name-First: Amar Kumar Author-X-Name-Last: Mishra Author-Name: Tapan Kumar Nayak Author-X-Name-First: Tapan Kumar Author-X-Name-Last: Nayak Author-Name: Rajesh Kumar Upadhyay Author-X-Name-First: Rajesh Kumar Author-X-Name-Last: Upadhyay Author-Name: Anjali Rai Author-X-Name-First: Anjali Author-X-Name-Last: Rai Title: Entrepreneurial orientation of rural women in the hill districts of Uttarakhand: a behavioural perspective Abstract: The Government of India in the last two decades has carved out many small regions from their parental states such as Chattisgarh, Jharkhand, Uttarakhand and recently Laddakh. These regions are full of natural resources, and the government had initiated and implemented various policies for their development. However, the results are a bit lopsided. The growth seems to be more skewed towards plain areas then hill areas. Even in the hill regions, it is more skewed towards urban districts then rural districts. And within the rural district, it is more skewed towards males than women. There is a very meagre change in the development of women in the rural areas of hill districts. This calls for a paradigm shift. This calls for a change from an agricultural society to an entrepreneurial society. However, entrepreneurship cannot be developed from outside unless there is an orientation from within. The purpose of this paper is to explore the entrepreneurial orientation among women in the rural regions of hill districts of Uttarakhand. Journal: Int. J. of Business Excellence Pages: 1-17 Issue: 1 Volume: 28 Year: 2022 Keywords: entrepreneurship; entrepreneurial orientation; Uttarakhand. File-URL: http://www.inderscience.com/link.php?id=125725 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:28:y:2022:i:1:p:1-17 Template-Type: ReDIF-Article 1.0 Author-Name: Sarika Ahlluwalia Author-X-Name-First: Sarika Author-X-Name-Last: Ahlluwalia Author-Name: Seema Singh Author-X-Name-First: Seema Author-X-Name-Last: Singh Title: E-advertising: a conceptual framework of opportunities offered, and challenges posed to the consumers Abstract: The internet, with the ever-rising online traffic, is undoubtedly the most popular media. Marketers quickly realised the potential of the internet as an advertising medium and started using e-advertising with full conviction. The present study is a maiden attempt to conceptually develop a reliable and valid framework to measure consumers' perception of opportunities offered and challenges posed by e-advertising. Opportunities and challenges of e-advertising have been identified through extensive literature survey. Once these were identified, exploratory factor analysis was performed to identify the underlying factor structure. A purposive survey among 318 internet users in the NCR region was conducted. The results revealed that price effectiveness, consumer empowerment, accessibility, interactivity, transparency and personalisation are the perceived opportunities while bounded technical knowledge, privacy, ineffective regulatory framework, underdeveloped internet infrastructure and others are the perceived challenges of e-advertising. Journal: Int. J. of Business Excellence Pages: 1-19 Issue: 1 Volume: 26 Year: 2022 Keywords: challenges; consumers; e-advertising; internet; opportunities; perception. File-URL: http://www.inderscience.com/link.php?id=121632 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:26:y:2022:i:1:p:1-19 Template-Type: ReDIF-Article 1.0 Author-Name: Lalit Kumar Pothal Author-X-Name-First: Lalit Kumar Author-X-Name-Last: Pothal Author-Name: Sushanta Tripathy Author-X-Name-First: Sushanta Author-X-Name-Last: Tripathy Author-Name: Aishwarya Dash Author-X-Name-First: Aishwarya Author-X-Name-Last: Dash Title: Determinants of factors for service quality excellence at dealer end leading to CRM - an AHP approach Abstract: Customer relationship management (CRM) is a process of managing communication of the organisation with its customers to gain their profitable trust. This paper analyses the factors responsible for service quality excellence at dealer/customer end leading to CRM. An effort has been made here to show the improvement in perception of customers and especially original equipment manufacturers (OEM). The customer value helps in the growth of the organisation and the organisation also gets better understanding of customers' needs and choices though CRM, which is having a paramount importance in automotive industry. Here, analytical hierarchy process has been used as a tool to rank the different sub factors of key factors affecting service quality excellence at dealer end in automobile manufacturing industries. Findings indicate that tangible service dimensions and perception of service quality can be antecedent to customer delight and posit CRM. This paper will be a managerial guideline to build and maintain strong covalent customer relationship bond benefitting the organisation in many ways. Journal: Int. J. of Business Excellence Pages: 101-117 Issue: 1 Volume: 28 Year: 2022 Keywords: customer relationship management; CRM; analytical hierarchy process; AHP; service quality; SERVQUAL; customer value. File-URL: http://www.inderscience.com/link.php?id=125739 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:28:y:2022:i:1:p:101-117 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Ibrahim Kamel Sweiss Author-X-Name-First: Mohammad Ibrahim Kamel Author-X-Name-Last: Sweiss Author-Name: Ali F. Dalain Author-X-Name-First: Ali F. Author-X-Name-Last: Dalain Title: The impact of human resource practices on employee job performance with mediating role of psychological well-being Abstract: Despite the fact that human resource practices have been discussed widely, the role of employee skills, opportunity and motivation enhancing is yet to be examined in the context of employee psychological well-being. Therefore, the present study examined the impact of human resource practices, employee compensation and training on employee psychological well-being and employee job performance. Findings of the <i>structural equation modelling</i> (<i>SEM</i>) revealed that altogether human resource practices, employee compensation and training explained <i>R</i><SUP align="right"><SMALL>2</SMALL></SUP> 75.9% variance in employee psychological well-being. On the flip side employee job performance is predicted by employee psychological well-being and explained <i>R</i><SUP align="right"><SMALL>2</SMALL></SUP> 50.2% variance in employee job performance. Aside of direct relationships, the mediating role of employee psychological well-being was also confirmed between human resource practices and employee job performance. For managerial implications importance performance matrix analysis indicated that growth opportunity, human resource compensation and human resource training are the most important constructs to be taken into managerial consideration. Therefore, policymakers should focus on employee psychological well-being, human resource training and compensation in order to boost employee job performance. Journal: Int. J. of Business Excellence Pages: 51-74 Issue: 1 Volume: 28 Year: 2022 Keywords: skill enhancing; motivational enhancing; opportunity enhancing; employee compensation; psychological well-being; employee performance; structural equation modelling; SEM. File-URL: http://www.inderscience.com/link.php?id=125754 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:28:y:2022:i:1:p:51-74 Template-Type: ReDIF-Article 1.0 Author-Name: Sangita Dutta Gupta Author-X-Name-First: Sangita Dutta Author-X-Name-Last: Gupta Author-Name: Mohamed Moin Al Deen Shah Author-X-Name-First: Mohamed Moin Al Deen Author-X-Name-Last: Shah Author-Name: Kuruva Hari Prasad Author-X-Name-First: Kuruva Hari Author-X-Name-Last: Prasad Author-Name: Phani Vishwaja Author-X-Name-First: Phani Author-X-Name-Last: Vishwaja Title: Effect of auditory signals in sensory marketing: evidence from India Abstract: Sensory marketing is a form of marketing targeted to a customer's senses, which influences their buying decision process. Auditory sensory marketing is a form of sensory marketing targeting the auditory sense of a customer. This could be in the form of a jingle, slogan, music genre, tempo and so on. There have been studies on the impact of auditory signals in sensory marketing. Different genres and tempo of music affect different age groups in a different way. The objective of our study was to find out the effect of auditory signals in sensory marketing. An exploratory research using a semi-structured interview protocol was performed. Inductive analysis was performed to distinguish groups, patterns and themes that emerge from the data collected. The study revealed that auditory sensory marketing done by malls and retail outlets increases the dwell time of consumers but does not necessarily increase their purchases. Journal: Int. J. of Business Excellence Pages: 75-89 Issue: 1 Volume: 28 Year: 2022 Keywords: auditory signal; sensory marketing; exploratory research; India. File-URL: http://www.inderscience.com/link.php?id=125765 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:28:y:2022:i:1:p:75-89 Template-Type: ReDIF-Article 1.0 Author-Name: Pratap Chandra Mandal Author-X-Name-First: Pratap Chandra Author-X-Name-Last: Mandal Title: Marketing information and marketing intelligence for customer insights Abstract: Relevant information and intelligence are essential for any organisation to generate customer insights. The business environment, especially the marketing environment is changing continuously with developments taking place regularly. In this turbulent environment, marketers require the latest and relevant information and insights to take effective decisions. Marketers achieve this by collecting marketing information and converting them into marketing intelligence. The paper discusses the importance of marketing information and marketing intelligence and the roles they play in generating customer insights. Marketers collect the information in various ways, marketers employ marketing intelligence to understand customers better and provide prompt and effective solutions to customers. Such actions help companies to delight their customers, achieve business excellence, and grow in the long run. Journal: Int. J. of Business Excellence Pages: 18-31 Issue: 1 Volume: 28 Year: 2022 Keywords: internet; networking; expert opinion; customer insights; internal data; qualitative techniques; business environment; customer reviews. File-URL: http://www.inderscience.com/link.php?id=125766 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:28:y:2022:i:1:p:18-31 Template-Type: ReDIF-Article 1.0 Author-Name: Divya Sharma Author-X-Name-First: Divya Author-X-Name-Last: Sharma Author-Name: Susmita Patnaik Author-X-Name-First: Susmita Author-X-Name-Last: Patnaik Author-Name: J.P. Sharma Author-X-Name-First: J.P. Author-X-Name-Last: Sharma Author-Name: Manoj Kumar Dash Author-X-Name-First: Manoj Kumar Author-X-Name-Last: Dash Title: A meta analysis of research on entrepreneur inclination in small and medium enterprises in global scenario Abstract: The purpose of this study is to provide a meta analysis of the research on entrepreneurship in small business with a special focus on Entrepreneurial inclination from 2000 to 2018. Using the Scopus database, this study analyses a total of 1,393 papers published from the year 2000 to 2018. The information about these papers is provided on the basis of significant journals, publication years, maximum cited papers, important authors, and most prolific countries and institutions. Then, the co-authorship network map, inter-country co-authorship network map and keyword co-occurrences network maps are provided by using the VOSviewer software. The results of this study indicate that in the year 2017, the maximum papers have been published, the most significant journal is <i>International Journal of Entrepreneurship and Small Business</i> and the most cited paper is about competing models of entrepreneurial intentions. Furthermore, the most prominent author is Francisco Linan, and the most prolific country and institution are USA and the University of Seville, respectively. Journal: Int. J. of Business Excellence Pages: 321-341 Issue: 3 Volume: 26 Year: 2022 Keywords: entrepreneurial intentions; bibliometric analysis; VOSviewer; review. File-URL: http://www.inderscience.com/link.php?id=122473 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:26:y:2022:i:3:p:321-341 Template-Type: ReDIF-Article 1.0 Author-Name: Daniel Hyunchae Park Author-X-Name-First: Daniel Hyunchae Author-X-Name-Last: Park Author-Name: Namitha K. Cheriyan Author-X-Name-First: Namitha K. Author-X-Name-Last: Cheriyan Author-Name: Guydeuk Yeon Author-X-Name-First: Guydeuk Author-X-Name-Last: Yeon Title: On building up a closer psychic distance as a fundamental ground of relationship between India and Korea: focusing on Jeonlanam-Do in Korea Abstract: The Uppsala model (Johanson and Wiedersheim-Paul, 1975) identifies cultural differences, market attractiveness, and core competence of nations or firms as the key factors affecting international market selection. Among these three factors, psychic distance caused by cultural differences is regarded as the most important factor. However, the psychic distance between India and Korea is not very close. The main objective of this paper is to examine the ways to boost economic relationships between India and Korea by building up a closer relationship of psychic distance. We suggest Jeonlanam-Do including Gwangju Metropolitan City (JDGC) in Korea as a stepping stone to make both countries' psychic distance closer as JD has several common grounds of intangible assets with India which includes its adherence to democracy, human rights and peace; the diverse food culture; and the religious zeal to Buddhism. We propose these common interests as a way to enhance the awareness of national brand 'India' in Korea which will attribute to a strategically developed economic relationship between Korea and India. Journal: Int. J. of Business Excellence Pages: 370-377 Issue: 3 Volume: 26 Year: 2022 Keywords: psychic distance; India; Korea; Jeonlanam-Do; international market selection; IMS. File-URL: http://www.inderscience.com/link.php?id=122474 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:26:y:2022:i:3:p:370-377 Template-Type: ReDIF-Article 1.0 Author-Name: Md. Mahamudul Hassan Author-X-Name-First: Md. Mahamudul Author-X-Name-Last: Hassan Author-Name: Manimekalai Jambulingam Author-X-Name-First: Manimekalai Author-X-Name-Last: Jambulingam Author-Name: Elangkovan A/L Narayan Author-X-Name-First: Elangkovan A/L Author-X-Name-Last: Narayan Author-Name: Mohammad Nurul Alam Author-X-Name-First: Mohammad Nurul Author-X-Name-Last: Alam Author-Name: Md. Shamirul Islam Author-X-Name-First: Md. Shamirul Author-X-Name-Last: Islam Title: Servant leadership for the retention of millennial employees in private sectors: mediating role of job satisfaction Abstract: The purpose of the study was to find out the effects of servant leadership on millennial employee retention in private sectors to combat the massive losses due to Generation Y turnover. All the stakeholders desire to have a lesser turnover to avoid losses, brain drain, and keep constant productivity. Millennial employees differ from their predecessors in terms of job-hopping. Although the enormous studies have been carried out in the western context, the problem of frequent millennial turnover remains unresolved. Moreover, study on impacts of servant leadership over millennial retention is perceived to be missing in non-western context. In this quantitative study, SMART PLS was employed for analysis. The result reveals that servant leadership got a significant positive relationship in millennial employees' retention. The mediating role of job satisfaction also found to be significant in this relationship. Finally, the study found to have implications for all stakeholders and future researchers. Journal: Int. J. of Business Excellence Pages: 398-424 Issue: 3 Volume: 26 Year: 2022 Keywords: leadership; management; Generation Y; millennial; employee retention; turnover; job satisfaction; HRM; servant leadership theory. File-URL: http://www.inderscience.com/link.php?id=122475 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:26:y:2022:i:3:p:398-424 Template-Type: ReDIF-Article 1.0 Author-Name: Himanshu Author-X-Name-First: Author-X-Name-Last: Himanshu Author-Name: Jatinder P. Singh Author-X-Name-First: Jatinder P. Author-X-Name-Last: Singh Title: Perceptions of accounting quality in the new IFRS framework: an empirical study Abstract: The purpose of the paper is to evaluate various aspects of accounting quality in a fair value accounting context. The study was conducted in India, with India having recently adopted Ind-AS aligned with IFRS. A triangulation approach was adopted for the study. The data was collected through a questionnaire survey and semi-structured interviews during the period from August 2018 to March 2019. In total, 131 completed responses were analysed and the interviews with 15 experts were conducted. The results reveal that the value relevance constitutes the driving force propelling this paradigm shift. The effect of fair value accounting on accounting quality depends on managerial intentions. The results strongly emphasise the utility of various components of the annual report, in particular, the auditor's report, in evaluating accounting quality in the new environment. The study will provide invaluable feedback on new accounting standards to the accounting regulators and users of accounting information. Journal: Int. J. of Business Excellence Pages: 342-369 Issue: 3 Volume: 26 Year: 2022 Keywords: accounting standards; IFRS; fair value; auditor's report; Ind-AS; accounting quality; reliability; relevance; India. File-URL: http://www.inderscience.com/link.php?id=122476 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:26:y:2022:i:3:p:342-369 Template-Type: ReDIF-Article 1.0 Author-Name: Arishu Kaushik Author-X-Name-First: Arishu Author-X-Name-Last: Kaushik Author-Name: Doordarshi Singh Author-X-Name-First: Doordarshi Author-X-Name-Last: Singh Title: Performance evaluation of advanced manufacturing technologies in small and medium enterprises located in Northern India Abstract: The motive of this research is to spread knowledge and highlight the contributions of advanced manufacturing technologies towards performance in small and medium enterprises of Northern India. The impact of advanced manufacturing technologies implementation in manufacturing industries of Northern India has been judgmentally assessed in this paper. A survey of significant and reasonable number of small and medium scale manufacturing enterprises have been made. This research emphasises upon the major impacts of advanced manufacturing technologies such as computer aided design, computer aided manufacturing, robotics, automated material handling system, flexible manufacturing system and enterprise resource planning towards performance parameters such as production, quality, profit, productivity, health and safety, and flexibility. This is one of the first attempts in which relation is developed between advanced manufacturing technologies and firm performance. Further data is investigated using correlation, multiple regression and canonical cross loading analysis. Journal: Int. J. of Business Excellence Pages: 281-298 Issue: 3 Volume: 26 Year: 2022 Keywords: advanced manufacturing technologies; AMTs; small and medium enterprises; SMEs; implementation; performance; production; quality; health and safety; productivity; profit; flexibility; India. File-URL: http://www.inderscience.com/link.php?id=122477 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:26:y:2022:i:3:p:281-298 Template-Type: ReDIF-Article 1.0 Author-Name: Javad Shahreki Author-X-Name-First: Javad Author-X-Name-Last: Shahreki Author-Name: Tan Siew Ling Author-X-Name-First: Tan Siew Author-X-Name-Last: Ling Author-Name: Nor Fauziana Ibrahim Author-X-Name-First: Nor Fauziana Author-X-Name-Last: Ibrahim Author-Name: Audrey Lim Li Chin Author-X-Name-First: Audrey Lim Li Author-X-Name-Last: Chin Author-Name: Nur Faezah Jayiddin Author-X-Name-First: Nur Faezah Author-X-Name-Last: Jayiddin Author-Name: Yeow Jian Ai Author-X-Name-First: Yeow Jian Author-X-Name-Last: Ai Title: The effect of big five personality traits on social network usage among the young generation Abstract: Though the number of users of social networks is ever-increasing, only a few studies have been conducted to evaluate and explore users' specific personality traits that influence them to use social networks. This study aims to examine the effects of the big five personality traits on social network usage among the young generation. A conceptual model was designed and subsequently examined, using data accumulated from 126 members of Generation Y and Generation Z. Data analysis was carried out, and the hypotheses were tested using the partial least squares-structural equation modelling (PLS-SEM) analysis. The results revealed that, individuals with elevated levels of neuroticism, extraversion and openness personality traits, were more inclined to using social network platforms. Journal: Int. J. of Business Excellence Pages: 378-397 Issue: 3 Volume: 26 Year: 2022 Keywords: social network; personality traits; generation; social network usage; SNU. File-URL: http://www.inderscience.com/link.php?id=122478 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:26:y:2022:i:3:p:378-397 Template-Type: ReDIF-Article 1.0 Author-Name: Nik Herda Nik Abdullah Author-X-Name-First: Nik Herda Nik Author-X-Name-Last: Abdullah Author-Name: Ram Al Jaffri Saad Author-X-Name-First: Ram Al Jaffri Author-X-Name-Last: Saad Author-Name: Aidi Ahmi Author-X-Name-First: Aidi Author-X-Name-Last: Ahmi Title: The influence of strategic management accounting on value creation in government linked companies Abstract: This study aims to examine the connection between strategic management accounting (SMA) practices and the elements of value creation. 215 data from state and federal government linked companies (GLCs) in Malaysia were collected through a questionnaire survey. Respondents for this study were selected through purposive sampling. These data were analysed using SPSS and AMOS to test the relationship between the SMA variables such as benchmarking, integrated performance measurement, strategic costing, strategic pricing, brand valuation, quality costing and competitors' performance evaluation. This study found that the practitioners are aware of the advantages of adopting SMA practices and their impact on business management and performance by creating value in their organisations. SMA techniques provide strategic planning and non-financial information that encourage competition and the adoption of best practices, which helps GLCs to perform better and achieve a sustainable competitive advantage, which directly reflects in generating value creation. Journal: Int. J. of Business Excellence Pages: 299-320 Issue: 3 Volume: 26 Year: 2022 Keywords: strategic management accounting; SMA; competitive advantage; government linked companies; GLCs; value creation; sustainability. File-URL: http://www.inderscience.com/link.php?id=122479 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:26:y:2022:i:3:p:299-320 Template-Type: ReDIF-Article 1.0 Author-Name: Wael Mohamad Subhi Idris Author-X-Name-First: Wael Mohamad Subhi Author-X-Name-Last: Idris Author-Name: Taher Mohsin Mansoor Al-Galibi Author-X-Name-First: Taher Mohsin Mansoor Author-X-Name-Last: Al-Galibi Author-Name: Mohammed Hussein Manhal Al-Eesa Author-X-Name-First: Mohammed Hussein Manhal Author-X-Name-Last: Al-Eesa Author-Name: Zaina Mustafa Mahmoud Hamad Author-X-Name-First: Zaina Mustafa Mahmoud Author-X-Name-Last: Hamad Title: Development of a multi-item scale for measuring Blue Ocean leadership Abstract: This study aims to develop and validate a scale to measure Blue Ocean leadership within five-star hotels in Jordan. A quantitative approach through a questionnaire-based survey of all the employees working within five-star hotels in Amman is used. A sample of 207 employees within the three administrative levels in hotels under study is selected. A structural equation modelling is conducted through both exploratory and confirmatory factor analyses to assess construct validity and reliability. Findings confirm validity and reliability of the developed scale consisting of four Blue Ocean leadership dimensions. This paper develops a multi-item measurement instrument for current multi-dimensional construct, and offers professionals and practitioners at all management levels a valid and reliable tool for evaluating and implementing this construct within their organisations, which will affect positively all stakeholders and allow organisations to achieve higher performance and manage organisational change with less effort and time. Journal: Int. J. of Business Excellence Pages: 498-515 Issue: 4 Volume: 26 Year: 2022 Keywords: Blue Ocean leadership; multi-item measurement scale; scale development; structural equation modelling; SME; exploratory factor analysis; EFA; confirmatory analysis; hospitality industry; five-star hotels; Jordan. File-URL: http://www.inderscience.com/link.php?id=122743 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:26:y:2022:i:4:p:498-515 Template-Type: ReDIF-Article 1.0 Author-Name: Jugal Kishor Author-X-Name-First: Jugal Author-X-Name-Last: Kishor Title: Deriving the hierarchy measures of green advertising using AHP analysis for a sustainable environment Abstract: This research demonstrates that specified elements of green advertisement, viz. green brand name, green description, green visuals, and green logos, communicate the benefits of a product/service to society for sustainable development of the environment. Specifically, this research has covered the fraction of weights of a particular element of green advertisement that makes an advertisement more environmentally friendly and active over other elements using AHP analysis. This study examines which among green brand name, green description, green visuals, and green logos is more effective and constructive at creating a green advertisement, and deemed impressive to engage society to envisage environment fortification. Subsequently, green description was observed to be the preferred measure among the four measures of green advertisement. It is considered to be the best element to make an advertisement more productive and constructive to put society in a thought process in saving the environment. Journal: Int. J. of Business Excellence Pages: 438-455 Issue: 4 Volume: 26 Year: 2022 Keywords: green advertising; green brand name; green description; green visual; green logo; sustainable environment; analytic hierarchy process; AHP. File-URL: http://www.inderscience.com/link.php?id=122744 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:26:y:2022:i:4:p:438-455 Template-Type: ReDIF-Article 1.0 Author-Name: Md Asadul Islam Author-X-Name-First: Md Asadul Author-X-Name-Last: Islam Author-Name: Amer Hamzah Jantan Author-X-Name-First: Amer Hamzah Author-X-Name-Last: Jantan Author-Name: Haslinda Hashim Author-X-Name-First: Haslinda Author-X-Name-Last: Hashim Author-Name: Choo Wei Chong Author-X-Name-First: Choo Wei Author-X-Name-Last: Chong Title: Organisational culture and the millennials' intention to stay: the mediating role of leadership management practices Abstract: This study aims to examine the mediating role of leadership practices of managers in relation to organisational culture (supportive and innovative) and intention to stay. The study utilised the quantitative methodology for which a structured questionnaire was developed to collect data from 300 millennial employees working in the RMG industry in Bangladesh. Collected data were analysed using the partial least squares structural equation modelling. Analysis of the study reveal that leadership practices of managers and organisational supportive culture have a significant impact on the intention to stay of millennials whilst the organisational innovative culture does not have a significant impact on the intention to stay. Furthermore, the results show that the organisational culture has a significant impact on the organisational leadership practices of managers. The study also finds the mediating role of leadership practices of managers in relation to organisational culture and intention to stay. Implications, limitations and future research directions are discussed. Journal: Int. J. of Business Excellence Pages: 456-476 Issue: 4 Volume: 26 Year: 2022 Keywords: leadership practices of managers; LPM; organisational culture; intention to stay; millennials; RMG; Bangladesh. File-URL: http://www.inderscience.com/link.php?id=122745 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:26:y:2022:i:4:p:456-476 Template-Type: ReDIF-Article 1.0 Author-Name: Hithesh Rai Author-X-Name-First: Hithesh Author-X-Name-Last: Rai Author-Name: H. Mahesh Prabhu Author-X-Name-First: H. Mahesh Author-X-Name-Last: Prabhu Title: Impact of hotel attributes, service quality and brand image on customer satisfaction among diners at a fine dine restaurant - evidence from India Abstract: The hotel industry is contributing in a positive manner to the growth of the nation. With good opportunities in the field to earn profits, more players are emerging in the market. Satisfying customers is the key in making them revisit the restaurant and earn profits. This research intends to identify and test the impact of factors that lead to customer satisfaction in the hotel industry. Hotel attributes, service quality and brand image are identified as important factors and their effect on customer satisfaction among restaurant diners is explored. Questionnaire survey method was used for data collection from residents of a cosmopolitan town in India. Structural equation modelling (SEM) was used to analyse the data collected. Results indicate that the hotel attributes and service quality have a positive influence on customer satisfaction. Further analysis revealed that brand image partially mediates the relation between service quality and customer satisfaction. Journal: Int. J. of Business Excellence Pages: 425-437 Issue: 4 Volume: 26 Year: 2022 Keywords: hotel attributes; service quality; customer satisfaction; fine dine restaurant; brand image; India. File-URL: http://www.inderscience.com/link.php?id=122746 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:26:y:2022:i:4:p:425-437 Template-Type: ReDIF-Article 1.0 Author-Name: Hasan Ali Al-Zu'bi Author-X-Name-First: Hasan Ali Author-X-Name-Last: Al-Zu'bi Title: Examining the impact of strategic agility on strategic renewal Abstract: This study aims to examine the impact of strategic agility dimensions (strategic sensitivity, strategic response and collective capacities) on the dimensions of strategic renewal (exploitative strategic renewal and explorative strategic renewal) at five-star hotels in Jordan. This study is based on the applied quantitative methodology to examine the causal relationship between the variables of the study; the study sample was selected according to simple random sample which includes 196 hotel managers. The most important findings of the study indicate that there is a significant statistic impact of strategic agility dimensions on strategic renewal dimensions. In addition to that, the results have shown the importance of each strategic agility dimension. The study recommends concentrating on focused on strategic agility dimensions, in addition to applying the variables of this study in organisations in other business sectors. Journal: Int. J. of Business Excellence Pages: 277-287 Issue: 2 Volume: 27 Year: 2022 Keywords: strategic agility; strategic renewal; five-star hotels; Jordan. File-URL: http://www.inderscience.com/link.php?id=123514 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:27:y:2022:i:2:p:277-287 Template-Type: ReDIF-Article 1.0 Author-Name: José Manuel Vicente Author-X-Name-First: José Manuel Author-X-Name-Last: Vicente Author-Name: Felipa Lopes Dos Reis Author-X-Name-First: Felipa Lopes Dos Author-X-Name-Last: Reis Title: The determinants of air transport passenger demand of the Chinese and Taiwan aviation markets from Lisbon International Airport: an empirical modelling analysis Abstract: The aim of this article is to investigate the factors that enhance the development of new air routes, in order to expand the airport network, namely, to the Chinese and Taiwanese markets, from the Lisbon International Airport, from 2002 to 2009. An essay was designed to illustrate some potentialities of the use of concepts and methodologies related to statistical models in aeronautical management applications. We used two gravitational models comparatively, using panel data, pooled OLS estimation methods, fixed effects, and random effects, and the application of the circuit level analysis method on air routes from Brazil to Hong Kong via Lisbon. Statistical results have shown that the most important determinants of passenger demand for the Chinese and Taiwanese markets from Lisbon International Airport are gross domestic product, population, business factor and y2008 (calendar year 2008). Journal: Int. J. of Business Excellence Pages: 410-427 Issue: 3 Volume: 27 Year: 2022 Keywords: panel data; Lisbon; passengers demand; circuit level. File-URL: http://www.inderscience.com/link.php?id=124538 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:27:y:2022:i:3:p:410-427 Template-Type: ReDIF-Article 1.0 Author-Name: Faozi A. Almaqtari Author-X-Name-First: Faozi A. Author-X-Name-Last: Almaqtari Author-Name: Abdulwahid Hashid Author-X-Name-First: Abdulwahid Author-X-Name-Last: Hashid Author-Name: Mohd Shamim Author-X-Name-First: Mohd Author-X-Name-Last: Shamim Author-Name: Najib H. Farhan Author-X-Name-First: Najib H. Author-X-Name-Last: Farhan Title: IFRS in India and some selected gulf countries: a systematic review and synthesis for future research Abstract: The present study aims to review the state of the art of strand literature of IFRS and compare the trend of IFRS studies in India, KSA, Oman and UAE individually with the existing stock of literature from other countries. The study found that IFRS is not well documented and researched especially in KSA and India. The findings suggest that more empirical studies on different aspects of IFRS are needed especially, after convergence with IFRS in India and IFRS adoption in KSA. The study provides an insight for academicians and practitioners by highlighting what has been done and what is left to be done in IFRS in India and GCC. The study makes a novel contribution to the strand literature of IFRS. It uses a systematic evidenced-based review for IFRS studies to bridge the missing elements and highlight what are left to be done in this area. Journal: Int. J. of Business Excellence Pages: 147-188 Issue: 2 Volume: 27 Year: 2022 Keywords: IFRS; systematic review; India; KSA; Oman; UAE. File-URL: http://www.inderscience.com/link.php?id=123515 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:27:y:2022:i:2:p:147-188 Template-Type: ReDIF-Article 1.0 Author-Name: Paul C. Hong Author-X-Name-First: Paul C. Author-X-Name-Last: Hong Author-Name: Joseph Chacko Chennattuserry Author-X-Name-First: Joseph Chacko Author-X-Name-Last: Chennattuserry Author-Name: Joseph Varghese Kureethara Author-X-Name-First: Joseph Varghese Author-X-Name-Last: Kureethara Title: The merging odyssey of trade, investment and partnership: a linkage model of India and Korea interactions Abstract: With the rising presence of India as a global power and Korea as an advanced economy, the collaborative alliance between two nations is of growing research interest. India and Korea are vastly different in terms of demographics, cultural traditions and historical experiences. However, they are unusually compatible for their shared vision and amazingly comparable in their unique positions in the dynamic world that involves strong coordinating linkage mechanisms and constructive influences. This paper aims to examine how India and Korea come to forge strategic alliance both in business relationships and national interests. We briefly review the history of interactions between India and Korea and define a unique model of linkage roles. After discussing network theory of interactions in liberal international order, propositions explain step by step how India and Korea merge to create better future for countless people through trade, investment, and partnerships. Growth stages of global firms for domestic advantage and global competitiveness are presented as well. Managerial implications and future research issues are discussed. Journal: Int. J. of Business Excellence Pages: 344-359 Issue: 3 Volume: 27 Year: 2022 Keywords: merger of skill and will; India; Korea; odyssey; linkage mechanism; world of business. File-URL: http://www.inderscience.com/link.php?id=124539 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:27:y:2022:i:3:p:344-359 Template-Type: ReDIF-Article 1.0 Author-Name: M. Dhanya Author-X-Name-First: M. Author-X-Name-Last: Dhanya Author-Name: S.R. Sreelekshmi Author-X-Name-First: S.R. Author-X-Name-Last: Sreelekshmi Author-Name: Aswathy Sreenivasan Author-X-Name-First: Aswathy Author-X-Name-Last: Sreenivasan Title: Networking telemedicine through kiosk: a tripartite approach Abstract: The provision for quality healthcare do not hit the doorsteps of the vulnerable. Today, the most based model is physical consultation. They want to establish other service delivery models in healthcare, as diseases are also growing with the rising population. This paper discusses the possibilities for the healthcare industry to introduce a digital service delivery model. Telemedicine is a digital health delivery system that deals with the technique of the remote diagnosis and treatment of patients using telecommunication and information technology. The emphasis is on introducing a telemedicine network in a multi-specialty hospital with 1,900 bedded, creating increased potential for patient registration and profits. This will allow the rural community to boost efficiency and affordability of quality healthcare services. An attempt is made to construct from the available telemedicine patient database a prediction model, queuing model, revenue model, and scheduling model. Journal: Int. J. of Business Excellence Pages: 332-343 Issue: 3 Volume: 27 Year: 2022 Keywords: telemedicine; kiosk; virtual service delivery system. File-URL: http://www.inderscience.com/link.php?id=124540 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:27:y:2022:i:3:p:332-343 Template-Type: ReDIF-Article 1.0 Author-Name: Rajesh Ittamalla Author-X-Name-First: Rajesh Author-X-Name-Last: Ittamalla Author-Name: Daruri Venkata Srinivas Kumar Author-X-Name-First: Daruri Venkata Srinivas Author-X-Name-Last: Kumar Title: An empirical investigation of the impact of service experience on emotions, satisfaction and loyalty for theme park visitors Abstract: This study investigates the effect of service experience on visitors' emotions, satisfaction, and loyalty in the context of theme parks. Based on theatre theory, the study conceptualised service experience with three dimensions - physical environment, interaction with staff, and interaction with other customers. A sample of 303 completed responses was collected through online survey method. Structural equation modelling results revealed that service experience significantly influenced visitors' emotions and satisfaction. Moreover, visitors' emotions significantly influenced visitors' satisfaction and loyalty. The study recommends that theme park managers should pay attention to designing attractive physical environment, training their staff to improve their professional skills and monitor the behaviours of the customers to create memorable experiences. Journal: Int. J. of Business Excellence Pages: 477-497 Issue: 4 Volume: 26 Year: 2022 Keywords: service experience; visitor emotions; satisfaction; visitor loyalty; theme parks. File-URL: http://www.inderscience.com/link.php?id=122749 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:26:y:2022:i:4:p:477-497 Template-Type: ReDIF-Article 1.0 Author-Name: Aswin Philip Issac Author-X-Name-First: Aswin Philip Author-X-Name-Last: Issac Author-Name: Asish Oommen Mathew Author-X-Name-First: Asish Oommen Author-X-Name-Last: Mathew Author-Name: K.V. Sriram Author-X-Name-First: K.V. Author-X-Name-Last: Sriram Title: Drivers of purchase intention - hedonic or utilitarian values? A case of Indian electric car market Abstract: This study focuses on the hedonic and utilitarian values in relation to customer attitude and purchase of electric cars. The research is being conducted in select states in India who have implemented favourable electric vehicle policies. Data is collected from potential customers from these states using a validated questionnaire. The data is then analysed using structural equation modelling-partial least square method and results are presented. Both hedonic and utilitarian values were found to have a significant influence on purchase intention, out of which, hedonic values were found to have a stronger influence. The outcome of this research provides an understanding of the mindset of Indian consumers towards electric car purchase for which practitioners can implement suitable marketing strategies. Journal: Int. J. of Business Excellence Pages: 202-219 Issue: 2 Volume: 27 Year: 2022 Keywords: electric cars; hedonic values; utilitarian values; purchase intention. File-URL: http://www.inderscience.com/link.php?id=123517 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:27:y:2022:i:2:p:202-219 Template-Type: ReDIF-Article 1.0 Author-Name: Saddam A. Hazaea Author-X-Name-First: Saddam A. Author-X-Name-Last: Hazaea Author-Name: Jinyu Zhu Author-X-Name-First: Jinyu Author-X-Name-Last: Zhu Title: Internal audit system and financial corruption in public institutions: case study of Yemeni public telecommunication corporation Abstract: This study aims to identify the extent to which auditors are aware of the means and procedures involved in modern control system and internal audit, evaluate the possibility of applying modern methods to the internal control and auditing systems and identifying the factors that lead to the spread of corruption and ways to address them. Primary data for the study were collected through a questionnaire prepared for this purpose and distributed to offices of internal audit management and financial department in public telecommunication corporation, 45 questionnaires were distributed, and 42 valid questionnaires were retrieved in the analysis process. Therefore, the percentage of recovered questionnaires adopted was about 93% of the distributed questionnaires. This study proves that the factors encourage financial corruption in Yemen include weak internal control systems, deficiencies in accounting systems, insufficient penalties, very low salary, and nepotism. Further, it is revealed that Yemen has deeply rooted and institutionalised administrative financial corruption. This study is beneficial for academicians, policy makers, government agencies and the management of Yemeni public telecommunication corporation. Journal: Int. J. of Business Excellence Pages: 360-386 Issue: 3 Volume: 27 Year: 2022 Keywords: internal audit; corruption; public institutions; Yemen. File-URL: http://www.inderscience.com/link.php?id=124541 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:27:y:2022:i:3:p:360-386 Template-Type: ReDIF-Article 1.0 Author-Name: Balkrishna Eknath Narkhede Author-X-Name-First: Balkrishna Eknath Author-X-Name-Last: Narkhede Author-Name: Dhanraj P. Tambuskar Author-X-Name-First: Dhanraj P. Author-X-Name-Last: Tambuskar Author-Name: Rakesh D. Raut Author-X-Name-First: Rakesh D. Author-X-Name-Last: Raut Author-Name: Siba Sankar Mahapatra Author-X-Name-First: Siba Sankar Author-X-Name-Last: Mahapatra Title: Fuzzy c-means clustering approach for virtual cell formation Abstract: A virtual cell formation involves grouping of machines to form machine cells, and parts to form part families to improve flexibility in scheduling and effectiveness of cellular manufacturing systems. This paper presents a fuzzy c-mean clustering approach for machine cell formation based on the real life production factors. In fuzzy c-means clustering, a membership function is used to express the strength of association with every machine cell. This gives the decision-maker flexibility in cell formation that depends on the practical constraints. In this work, real life production attributes like processing time, alternative routings, sequence of operation, machine flexibility, machine capacity and product demand have been considered for machine cell formation. The performance of the proposed methodology is tested using group technology efficiency (GTE) and exceptional elements (EE) for 15 cases of different size problems from open literature and compared with the best available results in the literature. It is observed from the results that the proposed method of cell formation performs better than the existing methods in many instances and is capable of solving varied sizes of cases. Journal: Int. J. of Business Excellence Pages: 516-535 Issue: 4 Volume: 26 Year: 2022 Keywords: virtual manufacturing cell; VMC; group technology efficiency; GTE; exceptional element; fuzzy sets; membership function. File-URL: http://www.inderscience.com/link.php?id=122750 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:26:y:2022:i:4:p:516-535 Template-Type: ReDIF-Article 1.0 Author-Name: Shilpa Praveen Author-X-Name-First: Shilpa Author-X-Name-Last: Praveen Author-Name: Thomas Chalmers McLaughlin Author-X-Name-First: Thomas Chalmers Author-X-Name-Last: McLaughlin Title: Reverse consumer preference: a case study of Indian and American shift towards locally produced beverages Abstract: Consumer purchasing behaviour in India and the USA can be radically different in many different aspects. However, we observe clear similarities in consumer's movement away from multinational brands toward locally produced brands in the beverages. This paper presents two case studies where a reversal in consumer preference is prevalent with a greater focus on locally produced beverages. We suggest this movement based on and several factors including, cultural, nationalism with a focus on community sustainability. We also suggest with a stronger local connection between the beverages and communities; there is a built-in word of mouth marketing opportunity that provides product sustainability, increase in producer's quality of life, and stronger community networking. This paper provides an operational definition of reverse consumer preference, the disruption of national brands and suggestions for future research on the topic. Journal: Int. J. of Business Excellence Pages: 246-260 Issue: 2 Volume: 27 Year: 2022 Keywords: consumer preference; reversal; local connection; sustainability; community; ethnocentrism; culture. File-URL: http://www.inderscience.com/link.php?id=123518 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:27:y:2022:i:2:p:246-260 Template-Type: ReDIF-Article 1.0 Author-Name: Robinson James Author-X-Name-First: Robinson Author-X-Name-Last: James Title: The role of newcomers' proactive behaviours on well-being, engagement and turnover intention Abstract: Well-being and engagement are the two socialisation outcomes that contribute to the success of both the organisation and newcomers. This study proposed that newcomer's engagement in proactive behaviours positively influence their well-being and engagement, and engagement and well-being negatively influence their turnover intention. These relationships were tested using data collected from a group of 154 newcomers who had been recruited within the last one year in garment industry in Sri Lankan. The proposed model was assessed through structural equation modelling with SmartPLS. Results indicated that newcomers' proactive behaviours had important role to play in the prediction of their well-being and engagement. Also, well-being and engagement negatively influence newcomers' intention to leave. The findings underline the essential role of newcomer's proactive behaviour on their well-being, engagement and turnover intention. This study extends the organisational socialisation literature by investigating the influence of proactive behaviour on engagement, well-being and intention to leave among newcomers in garment industry in Sri Lankan context which is an unnoticed population in the organisational socialisation research. Journal: Int. J. of Business Excellence Pages: 428-445 Issue: 3 Volume: 27 Year: 2022 Keywords: socialisation; newcomers; proactive behaviours; engagement; well-being; turnover intention. File-URL: http://www.inderscience.com/link.php?id=124542 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:27:y:2022:i:3:p:428-445 Template-Type: ReDIF-Article 1.0 Author-Name: Abdul Wajid Author-X-Name-First: Abdul Author-X-Name-Last: Wajid Author-Name: Harjit Singh Author-X-Name-First: Harjit Author-X-Name-Last: Singh Title: Do cross border acquisitions increase shareholder's wealth? The case of Indian pharmaceutical firms Abstract: Indian pharmaceutical firms have been on an acquisition spree and witnessed around 216 cross border acquisition deals worth more than $11,350 million during January 2005 to March 2019.<SUP align="right"><SMALL>1</SMALL></SUP> The primary motive of this study is to analyse the impact of cross border acquisition (CBA) announcements on the short-run abnormal returns to Indian acquirers in the pharmaceutical sector. This study applied event study methodology and analysed 55 CBAs that happened in 24 foreign markets by 27 Indian pharmaceutical firms, from the year 2005 to 2018. Both parametric and non-parametric tests were applied to examine the robustness of abnormal returns. It was found that the announcements of foreign acquisitions by Indian pharmaceutical firms have created wealth gains for the shareholders. Further, there is strong evidence that Indian pharmaceutical firms experience significant positive abnormal returns surrounding the acquisition announcements of target firms in the developed markets and in contrast experienced insignificant negative abnormal returns when the acquired target firms were based in developing markets. Journal: Int. J. of Business Excellence Pages: 387-409 Issue: 3 Volume: 27 Year: 2022 Keywords: Indian pharmaceutical firms; cross border acquisitions; CBAs; foreign acquisitions; mergers and acquisitions; M%As; abnormal returns; shareholder's wealth; event study methodology; short term gains. File-URL: http://www.inderscience.com/link.php?id=124543 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:27:y:2022:i:3:p:387-409 Template-Type: ReDIF-Article 1.0 Author-Name: Rosangpuii Hmar Author-X-Name-First: Rosangpuii Author-X-Name-Last: Hmar Author-Name: Geetika Goel Author-X-Name-First: Geetika Author-X-Name-Last: Goel Author-Name: Nidhi Tiwari Author-X-Name-First: Nidhi Author-X-Name-Last: Tiwari Title: Entrepreneurship in a protected region with limited infrastructure: a study of Mizoram State in India Abstract: Extant literature has established direct link between entrepreneurship and economic development whereas entrepreneurship is determine by various macro and micro variables. The purpose of the paper is to explore factors shaping entrepreneurship in a region, which is remotely located and suffers with lack of infrastructure in spite of being rich in term of education and natural resources. Therefore, it may be useful to explore the entrepreneurial environment of Mizoram State in India as a precursor to its economic development. Towards this objective, a survey is conducted among 250 entrepreneurs operating in the state to assess the macro and micro determinants of entrepreneurship using GEM indicators. Exploratory factor analysis (EFA) is used for data analysis and as an outcome, four factors - entrepreneurial motivation, social values, opportunities and capabilities and network emerge as significant determinants of entrepreneurship. Finally, the paper concludes with a model of entrepreneurship based on research findings. Journal: Int. J. of Business Excellence Pages: 288-305 Issue: 2 Volume: 27 Year: 2022 Keywords: entrepreneurship; protected region; limited infrastructure; GEM indicators; intrinsic variables; macro variables; Mizoram. File-URL: http://www.inderscience.com/link.php?id=123522 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:27:y:2022:i:2:p:288-305 Template-Type: ReDIF-Article 1.0 Author-Name: M.D. Safiullah Author-X-Name-First: M.D. Author-X-Name-Last: Safiullah Author-Name: Pramod Pathak Author-X-Name-First: Pramod Author-X-Name-Last: Pathak Author-Name: Saumya Singh Author-X-Name-First: Saumya Author-X-Name-Last: Singh Title: The impact of social media and news media on political marketing: an empirical study of 2014 Indian General Election Abstract: Elections witness the popularity and impact of social media worldwide. In 2014, Indian General Elections, <i>Primetime News</i> and Twitter were extensively used for the election campaign. Their comparative importance in party/candidate endorsement during the election is yet to examine. Present study analyses <i>Primetime News</i> and Twitter buzz effectiveness in vote gained. This study also attempted to measure the predictive power of <i>Primetime News</i> and Twitter buzz for the Indian Parliamentary election, 2014. For data analysis, regression analysis technique with root mean square error has been applied. Present studies suggest that there is a relationship but not significant between Twitter buzz and political party vote share. Whereas, <i>Primetime News</i> found a strong and significant relationship with vote gains and indicate high predictive power than Twitter. Journal: Int. J. of Business Excellence Pages: 536-550 Issue: 4 Volume: 26 Year: 2022 Keywords: political advertising; social media; Primetime News; election prediction; political marketing; political communication. File-URL: http://www.inderscience.com/link.php?id=122765 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:26:y:2022:i:4:p:536-550 Template-Type: ReDIF-Article 1.0 Author-Name: Upendra Nath Shukla Author-X-Name-First: Upendra Nath Author-X-Name-Last: Shukla Title: Prospects of mobile payments in Northern India: customer segmentation and profiling Abstract: As per the report of 'Telecom Regulatory Authority of India (TRAI)' customer base for smartphone users was 1,206.22 million out of which 1,183.41 million were wireless customers by the end of March 2018, leading to enhanced potential market for mobile based applications and payments. Indians have increased use of mobile phones for making cashless payments, leading to a great market opportunity for mobile payments. To grab this opportunity, companies need to map different attributes of mobile payments to the right customer clusters. Data is collected from mobile payment users in North India. Findings revealed that there are three distinct customer clusters. First cluster consists of young innovative customers up to 35 years, looking for convenience and compatibility, second cluster belongs to persuasive customers and third one belongs to conservative customers. Due to the young demographic dividend and digital India move, India would emerge as the most conducive market for mobile payments. Journal: Int. J. of Business Excellence Pages: 23-37 Issue: 1 Volume: 27 Year: 2022 Keywords: mobile payments; segmentation; customer-profile; market; India; cashless payment; m-wallets; fintech. File-URL: http://www.inderscience.com/link.php?id=123029 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:27:y:2022:i:1:p:23-37 Template-Type: ReDIF-Article 1.0 Author-Name: Sripathi Kalvakolanu Author-X-Name-First: Sripathi Author-X-Name-Last: Kalvakolanu Author-Name: Hanumantha Rao Sama Author-X-Name-First: Hanumantha Rao Author-X-Name-Last: Sama Author-Name: Manoj Mathew Author-X-Name-First: Manoj Author-X-Name-Last: Mathew Author-Name: D. Somasekhar Author-X-Name-First: D. Author-X-Name-Last: Somasekhar Title: Measuring job satisfaction levels of airport employees using entropy, critic and TOPSIS methods Abstract: The paper utilises the combination of entropy, CRITIC and TOPSIS methods to measure the job satisfaction levels of airport employees working in Vijayawada International Airport, India. To assess satisfaction levels of employees towards the job, a shorter variant of the Minnesota Satisfaction Questionnaire (MSQ) is employed and multi-criteria decision-making (MCDM) method is applied. The study results show that there is a highly significant positive relationship between the weights obtained by entropy and CRITIC method. The application of the presented approach to evaluate job satisfaction level in airport employees is a novel one. Thus, the findings of the study would lead the literature in the domain further as well as help in giving better decision-making capabilities to the airport authorities and managers. With this methodology, the perceptual opinions expressed by the employees can be quantified and judged accordingly. Journal: Int. J. of Business Excellence Pages: 1-22 Issue: 1 Volume: 27 Year: 2022 Keywords: job satisfaction; multi-criteria decision-making; MCDM; entropy; CRITIC; TOPSIS; Minnesota Satisfaction Questionnaire; MSQ; aviation industry. File-URL: http://www.inderscience.com/link.php?id=123031 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:27:y:2022:i:1:p:1-22 Template-Type: ReDIF-Article 1.0 Author-Name: Harsimran Singh Sodhi Author-X-Name-First: Harsimran Singh Author-X-Name-Last: Sodhi Author-Name: Doordarshi Singh Author-X-Name-First: Doordarshi Author-X-Name-Last: Singh Author-Name: Bikram Jit Singh Author-X-Name-First: Bikram Jit Author-X-Name-Last: Singh Title: Implementation of Lean Six Sigma model for scrap reduction in machining sector Abstract: Purpose of this study is to propose a Lean Six Sigma model that will be applicable for manufacturing organisations for waste management and the same has been implemented in a foundry SME unit. A lean manufacturing model has been proposed, where the various phases of Six Sigma, i.e., define, measure, analysis, improve and control, are reinforced with the tools of mean manufacturing. Further, the same has been implemented in a machining organisation. After the implementation of the advanced Lean Six Sigma model, significant improvement in the scrap rate and reduction of reworking has been observed. A unique Lean Sigma model that will be applicable in modern manufacturing organisations for the purpose of waste management has been developed. Journal: Int. J. of Business Excellence Pages: 110-124 Issue: 1 Volume: 27 Year: 2022 Keywords: lean manufacturing; Six Sigma; lean Six Sigma; case study; waste management. File-URL: http://www.inderscience.com/link.php?id=123032 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:27:y:2022:i:1:p:110-124 Template-Type: ReDIF-Article 1.0 Author-Name: Arun Palaniappan Author-X-Name-First: Arun Author-X-Name-Last: Palaniappan Author-Name: S. Vinodh Author-X-Name-First: S. Author-X-Name-Last: Vinodh Author-Name: R. Mohan Raj Author-X-Name-First: R. Mohan Author-X-Name-Last: Raj Title: Application of analytic hierarchy process for prioritisation of drivers of fit manufacturing Abstract: Fit manufacturing is a competitive strategy that encompasses the characteristics of lean, agile and sustainable systems. Fit system enables organisations to improve competitive performance. In order to enable effective implementation of fit manufacturing, its drivers need to be analysed. This paper presents prioritisation of drivers of fit manufacturing using multi-criteria decision making (MCDM) tool. Analytical hierarchy process (AHP) is used as solution methodology. Twenty drivers are being considered in the study. Appropriate computations are done and the priority order of drivers is derived. The top three priority drivers are being derived. The practical implications are being highlighted. Journal: Int. J. of Business Excellence Pages: 60-74 Issue: 1 Volume: 27 Year: 2022 Keywords: fit manufacturing; drivers; multi-criteria decision making; MCDM; analytical hierarchy process; AHP; lean; agile; sustainability; sensitivity analysis. File-URL: http://www.inderscience.com/link.php?id=123033 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:27:y:2022:i:1:p:60-74 Template-Type: ReDIF-Article 1.0 Author-Name: Leander Luiz Klein Author-X-Name-First: Leander Luiz Author-X-Name-Last: Klein Author-Name: Nelson Beuter Júnior Author-X-Name-First: Nelson Beuter Author-X-Name-Last: Júnior Author-Name: Kadígia Faccin Author-X-Name-First: Kadígia Author-X-Name-Last: Faccin Title: Innovation in networks of companies with different governance structures Abstract: Different studies have found that companies' networks facilitate innovation in their member companies. However, little is known about how innovations occur in networks with different modes of governance. In this sense, the purpose of this article is to identify which innovations arise in networks with a governance structure focused on leading companies in comparison to the governance structure based on network administrative organisation (NAO). Interviews with twelve entrepreneurs (six of each distinct governance structures) realised. As the main results, we verify the greater diversity of innovation in networks with governance mode based on the NAO model. Innovations in product and market have been more explicit in the networks with this structure of governance. We conclude that structural, managerial, coordination, and control aspects of members' activities favour networks with the NAO model and direct more innovations in these networks. Journal: Int. J. of Business Excellence Pages: 125-146 Issue: 1 Volume: 27 Year: 2022 Keywords: innovation; business networks; governance structure; network administrative organisation; NAO; lead organisation. File-URL: http://www.inderscience.com/link.php?id=123034 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:27:y:2022:i:1:p:125-146 Template-Type: ReDIF-Article 1.0 Author-Name: Haitham M. Alzoubi Author-X-Name-First: Haitham M. Author-X-Name-Last: Alzoubi Author-Name: Mohammad In'airat Author-X-Name-First: Mohammad Author-X-Name-Last: In'airat Author-Name: Gouher Ahmed Author-X-Name-First: Gouher Author-X-Name-Last: Ahmed Title: Investigating the impact of total quality management practices and Six Sigma processes to enhance the quality and reduce the cost of quality: the case of Dubai Abstract: The application of the TQM and Six Sigma in the plastic industry in Dubai is known for its commitment to quality products and competitive prices, making Dubai a world shopping destination in the world of plastics. Literature confirms the efficacy of TQM and Six Sigma to achieve quality and cost/price, efficiencies, competitiveness, consumer satisfaction and profitable businesses. The study results reveal among other things, almost a 1:1 relationship between TQM and Six Sigma, which would enable companies to carefully plan for their quality and costs in order to achieve total commitment to quality. The policy implication is to introduce the booming environmental factor into TQM and Six Sigma dynamics and calculus. Journal: Int. J. of Business Excellence Pages: 94-109 Issue: 1 Volume: 27 Year: 2022 Keywords: total quality management; TQM; Six Sigma processes; quality; cost of quality; COQ. File-URL: http://www.inderscience.com/link.php?id=123036 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:27:y:2022:i:1:p:94-109 Template-Type: ReDIF-Article 1.0 Author-Name: S.K. Aishwarya Author-X-Name-First: S.K. Author-X-Name-Last: Aishwarya Author-Name: Rishabh Malhotra Author-X-Name-First: Rishabh Author-X-Name-Last: Malhotra Author-Name: Santanu Mandal Author-X-Name-First: Santanu Author-X-Name-Last: Mandal Title: Emerging issues in healthcare: a perspective through patient care, training and government policies Abstract: There is a growing need for ensuring patient safety in healthcare. This is due to the diverse needs for a patient's treatment requirements in healthcare. Hence healthcare sector requires research attention in ensuring safety and improving ergonomics. To address this, in this study, we have done an extensive literature review (1990-2019) and have identified 77 papers. Furthermore, we have critically reviewed these papers and have classified them according to their contribution in the following dimensions in healthcare: patient care, training and education, and government policies in healthcare. We have classified the papers also based on their type of contribution: review, empirical, theoretical framework, case study and simulation/modelling. Lastly the study identifies several research gaps and develops research questions for each dimension that will be useful for researchers in healthcare for further research. Journal: Int. J. of Business Excellence Pages: 220-245 Issue: 2 Volume: 27 Year: 2022 Keywords: healthcare; safety; patient care; training; government policies. File-URL: http://www.inderscience.com/link.php?id=123552 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:27:y:2022:i:2:p:220-245 Template-Type: ReDIF-Article 1.0 Author-Name: Sanjay Dhingra Author-X-Name-First: Sanjay Author-X-Name-Last: Dhingra Author-Name: Kanika Chaudhry Author-X-Name-First: Kanika Author-X-Name-Last: Chaudhry Title: Impact of business intelligence-enabled processes on banks' performance in India Abstract: The implementation of business intelligence (BI) in the banking industry is the key to the success of making the vital business processes effective and efficient. The study aims to explore how business intelligence, especially data warehousing and data-mining technologies, are impacting the performance of Indian banks and what are the various processes of the bank which are getting influenced by implementing and using BI. The study also analyses some of the banks' processes and provides an idea about the application of business intelligence, in the Indian banking sector. The three BI-enabled business processes empirically tested are fraud analysis, internal process efficiency and customer relationship management. The reliability and validity of the instrument was checked by creating the measurement model using structured equation modelling (SEM). The results obtained by applying factor analysis followed by multiple regression, show that all three processes using BI tools significantly impact banks' performance. Journal: Int. J. of Business Excellence Pages: 307-331 Issue: 3 Volume: 27 Year: 2022 Keywords: business intelligence; data warehousing; data mining; business processes; bank performance; structured equation modelling; SEM; India. File-URL: http://www.inderscience.com/link.php?id=124583 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:27:y:2022:i:3:p:307-331 Template-Type: ReDIF-Article 1.0 Author-Name: Sunday Adewale Olaleye Author-X-Name-First: Sunday Adewale Author-X-Name-Last: Olaleye Author-Name: Dandison C. Ukpabi Author-X-Name-First: Dandison C. Author-X-Name-Last: Ukpabi Author-Name: Ismaila Temitayo Sanusi Author-X-Name-First: Ismaila Temitayo Author-X-Name-Last: Sanusi Author-Name: Jari Juga Author-X-Name-First: Jari Author-X-Name-Last: Juga Title: The role of hedonic features on use and continuous use of mobile retail apps Abstract: The cost of developing a mobile retail app is high, so retailers get value for money when shoppers utilise mobile retail apps for their shopping. However, some shoppers either do not use such shopping platforms or those who use it discontinue its use shortly after their first usage. While extant studies predominantly examine adoption, literature is scarce on a mobile app that examines post-adoption consequences. Accordingly, the purpose of this study is to examine factors influencing mobile retail app use and continuous use. This study collects data from 235 experienced Finnish mobile app users and utilised structural equation modelling technique for the data analysis. Findings show that the relationship between performance expectancy and use is stronger than continuous use. Cognitive features that enhance learning the platform have also shown to influence use, while privacy and affective components were critical determinants of continuous use. Finally, the study offers implications and recommendations. Journal: Int. J. of Business Excellence Pages: 75-93 Issue: 1 Volume: 27 Year: 2022 Keywords: hedonic features; mobile retail apps; cognitive; affective; smartphone; Finland. File-URL: http://www.inderscience.com/link.php?id=123048 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:27:y:2022:i:1:p:75-93 Template-Type: ReDIF-Article 1.0 Author-Name: Marcelo Abad-Varas Author-X-Name-First: Marcelo Author-X-Name-Last: Abad-Varas Author-Name: Ricardo M. Pino Author-X-Name-First: Ricardo M. Author-X-Name-Last: Pino Title: The relationship between transformational leadership style and voice behaviour Abstract: The purpose of this research was to examine the effect of the transformational leadership (TL) style on voice behaviour (VB) under circumstances that do not promote proactive behaviour on the society. In addition, this research explored the moderator effect of the follower gender and type of company on the TL-VB relationship. This was a quantitative, correlational and cross-sectional study. Data were analysed using structural equations modelling. The results showed that TL has a direct, positive and significant effect on VB, but the follower's gender and type of company have no significant effect on the TL-VB relationship. Future research should consider a broad type of organisation, and include moderating variables related to the follower's personality and the corporate ethical environment. Also, future's studies should investigate the influence of TL on VB at territories with different levels of DP and UA, and to compare the effects due the mentioned context differences. Journal: Int. J. of Business Excellence Pages: 38-59 Issue: 1 Volume: 27 Year: 2022 Keywords: transformational leadership; voice behaviour; gender; power distance; uncertainty avoidance. File-URL: http://www.inderscience.com/link.php?id=123049 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:27:y:2022:i:1:p:38-59 Template-Type: ReDIF-Article 1.0 Author-Name: Rashad Al Saed Author-X-Name-First: Rashad Al Author-X-Name-Last: Saed Author-Name: Muhammad Abu Salih Author-X-Name-First: Muhammad Abu Author-X-Name-Last: Salih Author-Name: Al Hareh Hussien Author-X-Name-First: Al Hareh Author-X-Name-Last: Hussien Author-Name: Netham Swwedan Author-X-Name-First: Netham Author-X-Name-Last: Swwedan Title: The impact of perfume packaging on consumer buying behaviour of Jordanian females Abstract: The aim of this paper is to examine the impact of perfume packaging on consumer buying behaviour of Jordanian women. The dimensions of perfume packaging adopted were: package colour, printed information, packaging material, design of wrapper, background image and innovation, while dimensions of consumer buying behaviour were: attention, arousing interest, desire for purchase, conviction, purchase, and post purchase. A descriptive research design methodology was adopted, and a structured questionnaire was distributed to 360 women selected randomly. All dimensions of perfume packaging, except package material, have significant impact on consumer buying behaviour. Also, results showed that there are no significant differences in the means of the consumer buying behaviour of Jordanian women due to perfume packaging dimensions. This means that makers of perfume packaging are encouraged to view all the dimensions of packaging equally and develop them as a whole. These results agree with many previous results of other researchers. Journal: Int. J. of Business Excellence Pages: 555-570 Issue: 4 Volume: 27 Year: 2022 Keywords: perfume; packaging; consumer behaviour; package colour; printed information; packaging material; design of wrapper; background image and innovation. File-URL: http://www.inderscience.com/link.php?id=125104 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:27:y:2022:i:4:p:555-570 Template-Type: ReDIF-Article 1.0 Author-Name: Astadi Pangarso Author-X-Name-First: Astadi Author-X-Name-Last: Pangarso Author-Name: Endang Siti Astuti Author-X-Name-First: Endang Siti Author-X-Name-Last: Astuti Author-Name: Kusdi Raharjo Author-X-Name-First: Kusdi Author-X-Name-Last: Raharjo Author-Name: Tri Wulida Afrianty Author-X-Name-First: Tri Wulida Author-X-Name-Last: Afrianty Title: The mediation role of absorptive capacity on environmental dynamism's effect on sustainable competitive advantage (evidence from Indonesian tertiary education) Abstract: This study aims to examine the theoretical framework related to the effect of environmental dynamism on sustainable competitive advantage mediated by knowledge infrastructure capability and absorptive capacity. The research method used was a survey with a questionnaire focused on 530 respondents from 64 non-vocational private-tertiary education institutions (PTEI) in the area of Bandung, West Java Province, Indonesia. The collected data was then processed using SPSS and Smart PLS. The results of the data processing show that the knowledge infrastructure capability does not significantly mediate the influence of environmental dynamism towards sustainable competitive advantage. However, absorptive capacity is proven to positively and significantly fully mediate the impact of environmental dynamism on sustainable competitive advantage. This research is relevant because it indirectly influences the preparation of Indonesian tertiary education institutions in realising the Golden Indonesia 2045. Research on the influence of environmental dynamism and sustainable competitive advantage still opens up the research gap to be empirically reconduct using mediation variables. Journal: Int. J. of Business Excellence Pages: 447-478 Issue: 4 Volume: 27 Year: 2022 Keywords: environmental dynamism; knowledge infrastructure capability; KIC; absorptive capacity; sustainable competitive advantage; SCA. File-URL: http://www.inderscience.com/link.php?id=125105 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:27:y:2022:i:4:p:447-478 Template-Type: ReDIF-Article 1.0 Author-Name: T. Ravikumar Author-X-Name-First: T. Author-X-Name-Last: Ravikumar Author-Name: M. Sriram Author-X-Name-First: M. Author-X-Name-Last: Sriram Author-Name: N. Prakash Author-X-Name-First: N. Author-X-Name-Last: Prakash Author-Name: G.M. Divakar Author-X-Name-First: G.M. Author-X-Name-Last: Divakar Author-Name: D. Halaswamy Author-X-Name-First: D. Author-X-Name-Last: Halaswamy Title: Behavioural drivers of access-based consumption among millennial and generation Z in India Abstract: The world of consumerism is very dynamic, and technology driven changes in the field of consumerism are unavoidable especially among new generation customers - millennial and generation Z. The customers, especially in urban areas, gradually move from ownership-based consumption to access-based consumption. The purpose of this study is to explore the behavioural drivers of new generation customers towards access-based consumption. The study is descriptive in nature and employed a survey method for data collection. The drivers identified are tested through a quantitative study and the primary data are collected using online questionnaires. The study has also analysed the impact of behavioural drivers on current usage of access-based consumption as well as on willingness to use access-based consumption in the future. The study has found that sustainability is the only driver that significantly motivates access-based consumption in Indian urban areas. Journal: Int. J. of Business Excellence Pages: 261-276 Issue: 2 Volume: 27 Year: 2022 Keywords: access-based consumption; ABC; sharing economy; collaborative consumption; behavioural drivers; millennial; generation Z; India; Bangalore. File-URL: http://www.inderscience.com/link.php?id=123570 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:27:y:2022:i:2:p:261-276 Template-Type: ReDIF-Article 1.0 Author-Name: Ghulam Abid Author-X-Name-First: Ghulam Author-X-Name-Last: Abid Author-Name: Alia Ahmed Author-X-Name-First: Alia Author-X-Name-Last: Ahmed Author-Name: Tehmina Fiaz Qazi Author-X-Name-First: Tehmina Fiaz Author-X-Name-Last: Qazi Author-Name: Saira Ahmed Author-X-Name-First: Saira Author-X-Name-Last: Ahmed Author-Name: Talat Islam Author-X-Name-First: Talat Author-X-Name-Last: Islam Title: The relationship between curiosity and thriving at work: implications for constructive voice behaviour Abstract: Soliciting and incorporating the constructive voice of employees is very essential for a competitive edge of an organisation. We tested that thriving employees and employees with high curiosity are more prone to constructive voice behaviour. Data were collected in two waves over a two-month time period from multiple sources, i.e., 421 employees and 280 supervisors and managers working in diverse service organisations. The findings of our research support the notion that thriving and curiosity are important predictors whereas, increase in incivility restrains voice behaviours. We have discussed the strengths, practical implications, as also the directions for future research on constructive voice behaviour. Journal: Int. J. of Business Excellence Pages: 479-501 Issue: 4 Volume: 27 Year: 2022 Keywords: curiosity; thriving at work; incivility; constructive voice behaviour; CVB. File-URL: http://www.inderscience.com/link.php?id=125106 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:27:y:2022:i:4:p:479-501 Template-Type: ReDIF-Article 1.0 Author-Name: Hasfizani Ariffin Author-X-Name-First: Hasfizani Author-X-Name-Last: Ariffin Author-Name: Sany Sanuri Mohd Mokhtar Author-X-Name-First: Sany Sanuri Mohd Author-X-Name-Last: Mokhtar Author-Name: Yusmani Mohd Yusoff Author-X-Name-First: Yusmani Mohd Author-X-Name-Last: Yusoff Title: The roles of technology in enhancing service excellence in Malaysian higher education industry Abstract: In this digital era of advancement in technology, all businesses in the globe were striving hard in gaining customer's attention. Like other businesses, higher education was also affected by complex competitive environment. Indeed, fast communication has required the universities all over the world to move forward into a new and updated approach to remain competitive. Somehow, an article on an approach in improving services in higher education industry by any specific technology were lacking in the literature. Therefore, this study examined the rules of technology in enhancing service excellence in higher education. This is because, service excellence is crucially needed in every business environment with previous studies having proven that those implementing service excellence will increase their profit and remain competitive in the long run. The study will be thoroughly discussing on previous literatures to explore previous findings on technology's roles in enhancing service excellence. Journal: Int. J. of Business Excellence Pages: 189-201 Issue: 2 Volume: 27 Year: 2022 Keywords: service excellence; service delivery; technology; digital era; higher education; university; Malaysia; Asia; competitive environment; customer's attention. File-URL: http://www.inderscience.com/link.php?id=123571 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:27:y:2022:i:2:p:189-201 Template-Type: ReDIF-Article 1.0 Author-Name: Sucheta Agarwal Author-X-Name-First: Sucheta Author-X-Name-Last: Agarwal Author-Name: Aastha Dixit Author-X-Name-First: Aastha Author-X-Name-Last: Dixit Author-Name: Biswas Dixit Author-X-Name-First: Biswas Author-X-Name-Last: Dixit Author-Name: Vivek Agrawal Author-X-Name-First: Vivek Author-X-Name-Last: Agrawal Title: Modelling of factors influencing impulse buying behaviour of online shoppers: an integrated ISM and MICMAC approach Abstract: With the changes in the lifestyle of people, their life has become full of stress with less time for relaxation. To save time from their busy schedule, people are becoming more inclined toward online shopping. The emergence of new trends and technologies has revolutionised the online retail industry, which has aroused the need to study and understand various phenomenon related to e-retail industry, like impulse buying behaviour. Therefore, in this paper, researchers have identified some major factors that influence impulse buying behaviour of online shoppers and prepared a model using interpretive structural modelling (ISM) and MICMAC to illustrate the relationships among the identified factors. Journal: Int. J. of Business Excellence Pages: 502-528 Issue: 4 Volume: 27 Year: 2022 Keywords: interpretive structural modelling; ISM; MICMAC; impulse buying. File-URL: http://www.inderscience.com/link.php?id=125107 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:27:y:2022:i:4:p:502-528 Template-Type: ReDIF-Article 1.0 Author-Name: Sweta Agarwal Author-X-Name-First: Sweta Author-X-Name-Last: Agarwal Author-Name: Vidhisha Vyas Author-X-Name-First: Vidhisha Author-X-Name-Last: Vyas Title: Corporate governance and its impact on long-term performance of Indian IPOs: an empirical investigation Abstract: The study tries to evaluate the role of board characteristics and share ownership on long-term IPO performance using a sample of 135 IPOs listed during the period of April 2009 to May 2013. The study is among the first attempt in Indian markets to access the relationship between corporate governance mechanisms and long run IPO performance, measured by market adjusted abnormal return (BHAR). Corporate governance variables viz. board size, board independence, board reputation, board leadership, retained ownership of promoter, strategic investors, institutional investors and directors of the IPO firm are tested on the long-run returns. The study also evaluates the impact of control variables like issue size, leverage, age of IPO firm, rate of subscription, size of the firm and IPO grading on long-term returns. The results of the analysis show that there is a significant underperformance in the first two years post-listing. We found that the board size, promoter CEO and retained strategic investors ownership have significant impact on IPO long run performance. The paper highlights the relevance of corporate governance for issuing firm, investors and market regulator. Journal: Int. J. of Business Excellence Pages: 571-593 Issue: 4 Volume: 27 Year: 2022 Keywords: IPO; corporate governance; ownership; long-term performance. File-URL: http://www.inderscience.com/link.php?id=125108 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:27:y:2022:i:4:p:571-593 Template-Type: ReDIF-Article 1.0 Author-Name: Rachna Bansal Jora Author-X-Name-First: Rachna Bansal Author-X-Name-Last: Jora Author-Name: Shashank Mehra Author-X-Name-First: Shashank Author-X-Name-Last: Mehra Title: Employee satisfaction model: case of private institutions in Indian higher education Abstract: Most studies conduct surveys to determine the employee satisfaction level in organisations, and improvement strategies are suggested based on the attributes that show a low satisfaction level. It is not always right to make improvement plans based on these identified attributes. Sometimes these attributes include the low-quality attributes also. Low-quality attributes are items that are not crucial for employees' motivation and performance. Thus, this study adopts and applies importance-satisfaction model (Yang, 2003) to analyse the improvement areas based on both 'importance' and 'satisfaction' criteria. A questionnaire consisting of 53 items, under eight dimensions, was administered on 385 faculty of higher education institutions of India. Results highlight that fair and equal treatment, transparency in the organisation's policies and procedures, pension and security benefit, job security, fair and timely promotion systems, and opportunity for advancement are the high-quality attributes for faculty. Implications of these findings and scope for future research are discussed. Journal: Int. J. of Business Excellence Pages: 171-187 Issue: 2 Volume: 28 Year: 2022 Keywords: faculty satisfaction; higher education; private universities; employee satisfaction. File-URL: http://www.inderscience.com/link.php?id=126907 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:28:y:2022:i:2:p:171-187 Template-Type: ReDIF-Article 1.0 Author-Name: Kannu Priya Kamboj Author-X-Name-First: Kannu Priya Author-X-Name-Last: Kamboj Author-Name: Pooja Garg Author-X-Name-First: Pooja Author-X-Name-Last: Garg Title: Workplace ostracism scale: examining the psychometric properties on Indian sample Abstract: The present study examined the factorial structure, validity, and reliability of the workplace ostracism scale (Ferris et al., 2008) across the Indian employees. It also elaborates on the differences in perception of ostracism at work concerning gender. A sample of 350 IT sector employees within India, recruited through convenience sampling technique, participated in an online survey. Exploratory factor analysis resulted in retaining the single factor structure of the workplace ostracism scale. However, the number of items retained in this study reduced to eight from the original 10-item scale. To establish the predictive validity of workplace ostracism, its relationship with perceived transformational leadership style among supervisors resulted in a negative association, in line with the literature around these constructs. Additionally, the results of independent samples t-test found that significant differences in the feeling of being ostracised exist across gender. The present study provides relevant implications and future research prospects. Journal: Int. J. of Business Excellence Pages: 253-280 Issue: 2 Volume: 28 Year: 2022 Keywords: workplace ostracism; India; convergent validity; predictive validity; transformational leadership styles; gender. File-URL: http://www.inderscience.com/link.php?id=126908 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:28:y:2022:i:2:p:253-280 Template-Type: ReDIF-Article 1.0 Author-Name: Irma Shyle Author-X-Name-First: Irma Author-X-Name-Last: Shyle Author-Name: Erisjena Rruplli Author-X-Name-First: Erisjena Author-X-Name-Last: Rruplli Title: Using digital marketing from SMEs companies in the manufacturing industry in Albania Abstract: Marketing has been a challenge for the manufacturing industry worldwide because of its cost. The use of digital marketing is an area that is facing a lack of research on the manufacturing industry in Albania, so this study aims to identify how companies use the internet and digital channels in their marketing strategies. Managers and SME owners have the opportunity to know what digital marketing method can be effective for them; how to reach potential customers and be able to maximise their digital marketing and how to become more competitive. The study is valuable for marketers who can create a form that integrates digital marketing into existing traditional marketing in their organisations. The purpose of this study is to identify how small and medium-sized manufacturing companies in B2B use the internet as a tool for digital marketing strategy and how they see the future development of internet and digital channel use. Journal: Int. J. of Business Excellence Pages: 237-252 Issue: 2 Volume: 28 Year: 2022 Keywords: digital marketing; small and medium enterprise; SME; manufacturing industry; Albania. File-URL: http://www.inderscience.com/link.php?id=126910 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:28:y:2022:i:2:p:237-252 Template-Type: ReDIF-Article 1.0 Author-Name: Ghulam Abid Author-X-Name-First: Ghulam Author-X-Name-Last: Abid Author-Name: Alia Ahmed Author-X-Name-First: Alia Author-X-Name-Last: Ahmed Author-Name: Tahira Hassan Butt Author-X-Name-First: Tahira Hassan Author-X-Name-Last: Butt Title: The tri-dimensional thriving scale: measurement and construct validity Abstract: Thriving is not merely a psychological or physical state or trait; it is rather a 'dynamic process of adaptation, influenced by numerous individual and social factors. It emerges and changes over a life span and may be identified in one's behavioural, cognitive, or affective domains'. Upon this premise, we identify thriving as a multidimensional construct, which requires an equally compatible scale to capture its multifacetedness. Hence, we propose a more comprehensive tri-dimensional thriving scale (TTS) based on a series of studies. The study uses a mixed methods approach, including in-depth interviews and quantitative surveys. For additional support, we also investigated our scale's convergent and discriminant validity with other theoretically similar constructs such as vigour, engagement, energy, passion, and happiness. Journal: Int. J. of Business Excellence Pages: 139-156 Issue: 2 Volume: 28 Year: 2022 Keywords: tri-dimensional thriving; construct development; convergent validity; discriminant validity. File-URL: http://www.inderscience.com/link.php?id=126911 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:28:y:2022:i:2:p:139-156 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammed Ali Al-Awlaqi Author-X-Name-First: Mohammed Ali Author-X-Name-Last: Al-Awlaqi Author-Name: Ammar Mohamed Aamer Author-X-Name-First: Ammar Mohamed Author-X-Name-Last: Aamer Title: Organisation flexibility, efficiency, and sustainable long-term performance: an application of data envelopment analysis and relative variety analysis Abstract: The purpose of this study was to investigate the most important determinants of an organisation's sustainable long-term performance. We employed two models together, the data envelopment analysis (DEA) and the relative variety analysis (RVA). DEA was used as the measurement of efficiency. Furthermore, RVA was used to measure flexibility. We tested the main hypotheses in this study using ordinary least square estimation with the consideration of any confounding effect. This study showed that neither organisation efficiency nor organisation flexibility alone cannot explain the variation in long-term performance alone. Furthermore, the results displayed the necessity of combining the organisation efficiency with organisation flexibility together in order to explain the variety of the organisation's long-term performance. Moreover, this study highlighted the importance of flexibility and efficiency in achieving a sustainable long-term performance. In addition, this study contributes to the literature by using recent practical tools like the RVA applied on a real-life data. Journal: Int. J. of Business Excellence Pages: 529-554 Issue: 4 Volume: 27 Year: 2022 Keywords: efficiency; flexibility; data envelopment analysis; DEA; relative variety analysis; RVA; long-term performance. File-URL: http://www.inderscience.com/link.php?id=125120 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:27:y:2022:i:4:p:529-554 Template-Type: ReDIF-Article 1.0 Author-Name: Akhil Damodaran Author-X-Name-First: Akhil Author-X-Name-Last: Damodaran Author-Name: Deep Shree Author-X-Name-First: Deep Author-X-Name-Last: Shree Author-Name: Pushpendra Pratap Singh Author-X-Name-First: Pushpendra Pratap Author-X-Name-Last: Singh Author-Name: Mahim Sagar Author-X-Name-First: Mahim Author-X-Name-Last: Sagar Author-Name: Tarun Dhingra Author-X-Name-First: Tarun Author-X-Name-Last: Dhingra Title: Factors affecting non-aeronautic revenue in Indian airports: a focus group study of Indian PPP airports Abstract: The Indian aviation industry is advancing rapidly, and non-aeronautical revenues are a critical component of airport businesses. Therefore, airport operators must devise creative strategies to improve the share of non-aeronautical revenue in the Indian airport sector. The purpose of this study is to explore factors that impact the development of non-aeronautical revenue businesses in the context of the Indian airport sector. A qualitative focus group discussion was conducted in this study in which experts from the aviation sector were included. Based on the discussion, four broad themes that influence non-aeronautical revenue generation are namely, regulations, business models, products and customers. The results of the research indicated a necessity for the development of non-aeronautical sources of revenue and functions as the base for further exploration for not only the Indian aviation sector but also for other emerging economies struggling with similar issues. Journal: Int. J. of Business Excellence Pages: 157-170 Issue: 2 Volume: 28 Year: 2022 Keywords: non-aeronautic revenue; airport revenue; aviation industry; focus group research; business and government. File-URL: http://www.inderscience.com/link.php?id=126912 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:28:y:2022:i:2:p:157-170 Template-Type: ReDIF-Article 1.0 Author-Name: Rajesh Attri Author-X-Name-First: Rajesh Author-X-Name-Last: Attri Author-Name: Anwin Mathew Chacko Author-X-Name-First: Anwin Mathew Author-X-Name-Last: Chacko Author-Name: Surinder Kumar Author-X-Name-First: Surinder Author-X-Name-Last: Kumar Title: Evaluation of quality circle programme implementation barriers in Indian SMEs with ISM methodology Abstract: Quality circle (QC) has emerged as a valuable tool for the manufacturing as well as service organisations to solve their quality related issues. The key challenge of manufacturing organisations is to successfully utilise this quality tool for resolving the problems. In view of this, the current work targets to identify and evaluate the barriers of QC in Indian SMEs. In the present research work, 15 QC implementation barriers have been identified and afterwards, evaluated by using interpretive structural modelling (ISM) approach. The result of the present work can be effectively utilised by the top management to develop suitable strategy for effective utilisation of QC methodology. Journal: Int. J. of Business Excellence Pages: 209-236 Issue: 2 Volume: 28 Year: 2022 Keywords: quality circle; interpretive structural modelling; ISM; SMEs; hierarchy; barriers. File-URL: http://www.inderscience.com/link.php?id=126913 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:28:y:2022:i:2:p:209-236 Template-Type: ReDIF-Article 1.0 Author-Name: Matti J. Haverila Author-X-Name-First: Matti J. Author-X-Name-Last: Haverila Author-Name: Kai Haverila Author-X-Name-First: Kai Author-X-Name-Last: Haverila Title: Customer satisfaction and repurchase intent in the cellphone product-market among adolescents and young adults Abstract: This research investigates the relationship of customer satisfaction, and repurchase intent in Finland, UAE, China, Canada and New Zealand. The ages of the respondents were between 14 and 25 years. The average age of respondents was 19.44. To meet the research objectives, a correlation analysis was performed in order to study the relationship of customer satisfaction and repurchase intent and to investigate the nonlinearity (as opposed to linearity) of the customer satisfaction and repurchase intent relationship, a combination of methods was used. The examination includes the impact of the background variables gender, age and country of residence. The results indicate that there is a strong and significant relationship between customer satisfaction and repurchase intent. It appears that gender and age does not change the form of this relationship, but country of residence does. Journal: Int. J. of Business Excellence Pages: 188-208 Issue: 2 Volume: 28 Year: 2022 Keywords: customer satisfaction; repurchase intent; cellphones; brands. File-URL: http://www.inderscience.com/link.php?id=126915 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:28:y:2022:i:2:p:188-208 Template-Type: ReDIF-Article 1.0 Author-Name: Elia Oey Author-X-Name-First: Elia Author-X-Name-Last: Oey Author-Name: Debby Cynthia Author-X-Name-First: Debby Author-X-Name-Last: Cynthia Author-Name: Megawati Megawati Author-X-Name-First: Megawati Author-X-Name-Last: Megawati Author-Name: Scherly Hansopaheluwakan Author-X-Name-First: Scherly Author-X-Name-Last: Hansopaheluwakan Title: ServQual and modified Kano for process improvement – a case study of a medical device distributor Abstract: Understanding customer needs in the service industry is a combination of art and science; as customer interaction is an important element in the firms' offering. The research is a case study of a medical device distributor exploring possible improvement plan for their customers. The identification of customer needs was done with ServQual framework. Quantifying the customer attribute importance was done through combination of gap analysis and modified Kano model. The used Kano model was modified in order to offset possibility of coarse scoring in the original model. For the studied company, it was recommended to prioritise the top three action plans: 'T8 – apply customer feedback/complaint form', 'T2 – perform sales effectiveness training' and 'T1 – socialised exchange procedure'. Journal: Int. J. of Business Excellence Pages: 281-299 Issue: 3 Volume: 28 Year: 2022 Keywords: ServQual; Kano; quality function deployment; QFD; house of quality; HoQ. File-URL: http://www.inderscience.com/link.php?id=126918 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:28:y:2022:i:3:p:281-299 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Mizanur Rahman Author-X-Name-First: Mohammad Mizanur Author-X-Name-Last: Rahman Author-Name: Adedeji Babatunji Samuel Author-X-Name-First: Adedeji Babatunji Author-X-Name-Last: Samuel Author-Name: Md. Saidur Rahaman Author-X-Name-First: Md. Saidur Author-X-Name-Last: Rahaman Title: An insight into internet banking services by university students in Bangladesh Abstract: Internet banking services already have global acceptance, as a means to making internet banking services relevant to the needs of the customers. Most of the past studies have focused on overseas IB transactions but with no emphasis on university students (www.ukessays.com), whereas university students are the major users of internet facilities particularly in relation to the learning processes to update their knowledge base. Therefore, the aim of this study is to determine the perception of the university students in Bangladesh concerning internet-banking services. A special type of purposive sampling technique, the maximum variation sampling (MVS) (qualitative approach) was used for the selection and interviewing of nine students from various disciplines from three universities at Sylhet City in Bangladesh. The results show that internet-banking services are currently not satisfactory due to many causes, such as, undue waiting time, insufficient information, lack of safety, and so on. The respondents are from three universities in a particular region, thus, more universities and other nationalities can be included in future studies. Journal: Int. J. of Business Excellence Pages: 300-313 Issue: 3 Volume: 28 Year: 2022 Keywords: banks; internet banking; satisfaction; qualitative approach; university students; Bangladesh. File-URL: http://www.inderscience.com/link.php?id=126919 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:28:y:2022:i:3:p:300-313 Template-Type: ReDIF-Article 1.0 Author-Name: Lokanath Mishra Author-X-Name-First: Lokanath Author-X-Name-Last: Mishra Author-Name: P.K. Haldar Author-X-Name-First: P.K. Author-X-Name-Last: Haldar Title: Are narratives in the corporate annual report influenced by firm attributes? Abstract: The yearly corporate report of a narrative disclosure probably helps the users who lack the resources, expertise and tools required in interpreting and garnering the corporate information. In corporate reporting, it is no longer adequate to only include the income statement and balance sheet; thereby exists the extensive number of narrative disclosures catering the various stakeholders. However, in recent times there is a mark of growth in the size of corporate reports. They are becoming richer and longer in content. Making the corporate reports incomparable for the general users and becomes very difficult to handle even for the technical specialists. In light of this, the present study investigated the power of fixed attributes on the level of corporate narrative disclosures, if any, through multiple regression analysis and found that size, level of foreign shareholding, and revenue from abroad are major attributes having an important influence on the divergence in the disclosure of narratives in corporate annual report. The study may be helpful to corporate managers, regulators and accounting standard-setters for the improvement of narrative disclosure practice in corporate annual reports. Journal: Int. J. of Business Excellence Pages: 314-331 Issue: 3 Volume: 28 Year: 2022 Keywords: narrative; accounting; corporate disclosure; annual report. File-URL: http://www.inderscience.com/link.php?id=126920 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:28:y:2022:i:3:p:314-331 Template-Type: ReDIF-Article 1.0 Author-Name: Deepti Sharma Author-X-Name-First: Deepti Author-X-Name-Last: Sharma Author-Name: Sachin Kumar Srivastava Author-X-Name-First: Sachin Kumar Author-X-Name-Last: Srivastava Title: Investigating the effects of workplace diversity on employee performance in higher education institutions Abstract: Globalisation demands institutions to grow in heterogeneous workplace where each and every employee will perform with their fullest potential. Nowadays, if workplace diversity is managed properly it may lead to higher organisational performance in terms of values, perspectives, creativity, innovative, and if not managed properly, then it may lead to greater conflicts between groups which result into higher turnover. Workplace diversity is about acknowledging differences and adapting work practices to create an inclusive environment and it has been expected to be an important part of occupational life in the corporate world. This study aims to investigate the effects of workplace diversity on employee performance in their institution. This also examines workplace diversity by using demographic variables. The implication of the study will help policymakers to view workplace diversity as an important facet in university administration along with the legal provisions. Moreover, the result also reveals that workplace diversity does provide many thereby increasing employee performances. Journal: Int. J. of Business Excellence Pages: 364-374 Issue: 3 Volume: 28 Year: 2022 Keywords: workplace diversity; gender diversity; age diversity; ethnic diversity; employee performance. File-URL: http://www.inderscience.com/link.php?id=126921 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:28:y:2022:i:3:p:364-374 Template-Type: ReDIF-Article 1.0 Author-Name: Md. Mahamudul Hassan Author-X-Name-First: Md. Mahamudul Author-X-Name-Last: Hassan Author-Name: Manimekalai Jambulingam Author-X-Name-First: Manimekalai Author-X-Name-Last: Jambulingam Author-Name: Elangkovan A.L. Narayan Author-X-Name-First: Elangkovan A.L. Author-X-Name-Last: Narayan Author-Name: Md. Uzir Hossain Uzir Author-X-Name-First: Md. Uzir Hossain Author-X-Name-Last: Uzir Author-Name: Hussam Al Halbusi Author-X-Name-First: Hussam Al Author-X-Name-Last: Halbusi Title: Practising soft HRM for Generation Y employees against the turnover crisis of the 21st century Abstract: Frequent turnover causes enormous problems, which remains a burning issue for the last few decades, moreover with the inception of Gen Y employees, it has risen further. In general, the problem was turnover, but with the massive initiation of Gen Y employees in the private sectors, it is found that traditional retention policies are not working especially for Gen Y. Literature reviews reveal that SHRM is likely to be one of the most effective measures for the retention of Gen Y employees. As such, it is found that this soft HRM is viable to the demands of Gen Y to ensure job satisfaction and retentions. SEM (AMOS) was used to analyse the data, create the model and to find out the mediating effects. The result reveals the essential insights regarding the knowledge of Gen Y's viable soft HRM requirements. The study contributed to all concerns which included all stakeholders. Journal: Int. J. of Business Excellence Pages: 332-349 Issue: 3 Volume: 28 Year: 2022 Keywords: soft HRM; human resource management; HRM; job satisfaction; generation; retention; Gen Y; turnover; millennial. File-URL: http://www.inderscience.com/link.php?id=126922 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:28:y:2022:i:3:p:332-349 Template-Type: ReDIF-Article 1.0 Author-Name: Harsimran Singh Sodhi Author-X-Name-First: Harsimran Singh Author-X-Name-Last: Sodhi Author-Name: Doordarshi Singh Author-X-Name-First: Doordarshi Author-X-Name-Last: Singh Author-Name: Bikram Jit Singh Author-X-Name-First: Bikram Jit Author-X-Name-Last: Singh Title: A qualitative and quantitative comparison of various waste management techniques Abstract: The main purpose of this study is to compare various waste management techniques qualitatively and quantitatively. In this study, a qualitative analysis of various techniques has been done on the basis of literature review; further, AHP method has been used for the comparison of waste management techniques. Lean Six Sigma has been emerging as the best waste management technique during the comparison of various waste management techniques, qualitatively and quantitatively. This study will assist the floor managers in manufacturing organisations to identify the best waste management technique and to plan accordingly for the adequate implementation. Journal: Int. J. of Business Excellence Pages: 350-363 Issue: 3 Volume: 28 Year: 2022 Keywords: lean manufacturing; Six Sigma; Lean Six Sigma; waste management; scrap reduction; SME's; total quality management; quality control; kaizen; just in time; poka-yoke. File-URL: http://www.inderscience.com/link.php?id=126923 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:28:y:2022:i:3:p:350-363 Template-Type: ReDIF-Article 1.0 Author-Name: Naveed Saif Author-X-Name-First: Naveed Author-X-Name-Last: Saif Author-Name: Muhammad Tahir Khan Author-X-Name-First: Muhammad Tahir Author-X-Name-Last: Khan Author-Name: Irfan Ullah Khan Author-X-Name-First: Irfan Ullah Author-X-Name-Last: Khan Author-Name: Muhammad Adnan Author-X-Name-First: Muhammad Author-X-Name-Last: Adnan Title: Designing and validating customer loyalty construct for the banking sector (evidence from Pakistan) Abstract: Customer relationship management is one of the most crucial strategies of corporate to attract and retain their potential customers. With the advancement of technologies and applying the internet to the banking sector, the importance of retaining potential customers has increased more than ever before. The current study studied in detail about the factors associated with customer loyalty and designed questionnaires for measuring customer loyalty from two critical dimensions (behavioural and affection). After detailed literature, various items for measuring different concepts (customer trust toward service providers, satisfaction, commitment, corporate culture, and intention to used credit card) were designed and validated through CFA by using AMOS software. Findings depict that all the items fully loaded on their respective factors and different measurement model indicate that the two-factor model better fit the data. This is the first study to design a model for measuring customer loyalty for credit card users in the banking sector of Pakistan. The newly designed questionnaire can be used by other banking sectors as well as in marketing, in sales promotion businesses to effectively measure their customers' affiliation as well as their behaviour and affection towards company products and services. Journal: Int. J. of Business Excellence Pages: 397-418 Issue: 3 Volume: 28 Year: 2022 Keywords: customer loyalty; confirmatory factor analysis; CFA; banking sector; AMOS; customers. File-URL: http://www.inderscience.com/link.php?id=126930 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:28:y:2022:i:3:p:397-418 Template-Type: ReDIF-Article 1.0 Author-Name: Raina Chhajer Author-X-Name-First: Raina Author-X-Name-Last: Chhajer Author-Name: Tanusree Dutta Author-X-Name-First: Tanusree Author-X-Name-Last: Dutta Author-Name: Thomas Joseph Author-X-Name-First: Thomas Author-X-Name-Last: Joseph Title: Role of social connectivity and job engagement in positive change: evidence from the Middle East Abstract: Taking a positive perspective, the study aims to investigate change at a Middle Eastern financial services firm. Using various workplace fun activities (business, sports, and arts) the firm implemented a year-long positive business initiative. This initiative tends to build positive social connections of the employees from 16 different nationalities. Using the data from 221 employees who participated in this initiative, the study empirically examines the role of social connectivity and job engagement in positive change. The main findings are the following: 1) higher level of social connectivity significantly predicts an increase in cognitive, emotional and physical engagement; 2) increase in cognitive, emotional and physical engagement significantly predicts performance; 3) significant indirect effects support the mediating roles of cognitive and physical engagement in the relation between social connectivity and performance. The implication for both theory and practice has also been discussed. Journal: Int. J. of Business Excellence Pages: 375-396 Issue: 3 Volume: 28 Year: 2022 Keywords: positive change; social connectivity; job engagement; international human resource development; Middle East. File-URL: http://www.inderscience.com/link.php?id=126941 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:28:y:2022:i:3:p:375-396 Template-Type: ReDIF-Article 1.0 Author-Name: Elia Oey Author-X-Name-First: Elia Author-X-Name-Last: Oey Author-Name: Christopher Stanley Soputro Author-X-Name-First: Christopher Stanley Author-X-Name-Last: Soputro Author-Name: Steven Yeremia Wibowo Author-X-Name-First: Steven Yeremia Author-X-Name-Last: Wibowo Author-Name: Novita Novita Author-X-Name-First: Novita Author-X-Name-Last: Novita Title: Integration of Kansei engineering and conjoint analysis to product design - a case study of a synthetic rattan sofa manufacturer Abstract: Continuous product development is critical for every company. For that reason, understanding what a consumer wants and is willing to buy is a constant endeavour for every company. The study was a case study of a synthetic rattan furniture manufacturer in Indonesia, exploring new design for its sofa product. The study used combination of Kansei engineering and conjoint analysis to propose new sofa design. Kansei engineering was done with affinity diagram workshop and principal component analysis addressing visualised consumer preferences' attribute. Using Kansei engineering a new sofa model was proposed stressing consumer preference on 'minimalist', 'bulky' and 'calm' features. Afterwards, the study was enriched with conjoint analysis addressing non-visualised aspects of consumer preferences and concluded that 'price', 'warranty' are the two most important attributes. From the conjoint models, the studied company can estimate the overall utility value based on different level of 'price', 'warranty period', 'rattan type', 'fabric type', and 'foam type'. Journal: Int. J. of Business Excellence Pages: 238-260 Issue: 2 Volume: 26 Year: 2022 Keywords: Kansei; conjoint; customer preference; product development. File-URL: http://www.inderscience.com/link.php?id=121581 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:26:y:2022:i:2:p:238-260 Template-Type: ReDIF-Article 1.0 Author-Name: Feba Thomas Author-X-Name-First: Feba Author-X-Name-Last: Thomas Author-Name: G.N. Sumathi Author-X-Name-First: G.N. Author-X-Name-Last: Sumathi Title: The impact of social support on culture shock: the contingent role of gender Abstract: The main purpose of this study is to examine the relationship between social support and culture shock, and to examine the moderating effect of gender between social support and culture shock that the international students face. Data has been collected using a questionnaire in the form of an online survey. The questionnaire was sent to Indian students studying abroad and to foreign students studying in India. The sample size consists of 148 (male = 75, female = 73) international students. Culture shock was measured using acculturative scale for international students (ASSIS) and social support is been measured using perceived social support scale. The findings from this study indicate that social support received from their families and friends will reduce the culture shock that the international students face and there is a significant association when gender is been moderated between social support and culture shock. Journal: Int. J. of Business Excellence Pages: 224-237 Issue: 2 Volume: 26 Year: 2022 Keywords: social support; gender; culture shock; Indian students; international students. File-URL: http://www.inderscience.com/link.php?id=121582 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:26:y:2022:i:2:p:224-237 Template-Type: ReDIF-Article 1.0 Author-Name: Suaad Jassem Author-X-Name-First: Suaad Author-X-Name-Last: Jassem Title: Influence of internal audit functions on enterprise risk management: evidence from Malaysian transportation industry Abstract: This study investigates the impact of core and legitimate functions of internal auditors defined by the Institute of Internal Auditors Position Paper 2009 on the five enterprise risk management components defined by the updated Enterprise Risk Management Framework 2017 declared by the Committee of Sponsoring Organizations. It also examines whether presence of a chief risk officer influences the above relationships. The analysis is based on data obtained from the transportation sector in Malaysia. The results suggest that internal auditors perform 70% of their core roles in enterprise risk management and 65% of legitimate roles, while they are also performing about 50% of prohibitive roles in enterprise risk management. Chief risk officer has non-significant influence except for two enterprise risk management components. Finally, linear regression analysis indicates significant influence of core and legitimate functions of internal auditors on four out of five enterprise risk components. Journal: Int. J. of Business Excellence Pages: 196-223 Issue: 2 Volume: 26 Year: 2022 Keywords: enterprise risk management; ERM; internal audit function; chief risk officer; CRO; COSO framework; IIA position paper. File-URL: http://www.inderscience.com/link.php?id=121583 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:26:y:2022:i:2:p:196-223 Template-Type: ReDIF-Article 1.0 Author-Name: José Manuel Vicente Author-X-Name-First: José Manuel Author-X-Name-Last: Vicente Author-Name: Andreia Dionísio Author-X-Name-First: Andreia Author-X-Name-Last: Dionísio Author-Name: Felipa Lopes Dos Reis Author-X-Name-First: Felipa Lopes Dos Author-X-Name-Last: Reis Title: Determinants behaviour analysis of demand for passengers to the Portuguese air travel leisure market: application with partial least squares regression Abstract: This paper aims to determine and analyse the behaviour of the demand for passengers' leisure air travel in the Portuguese market (between Lisbon and Oporto and the Azores and Madeira), between 2010 and 2014, using an application of partial least squares regression (PLSR). The PLS regression analysis used in the essay was developed by Wold (1985) and in accordance with Tenenhaus et al.'s (2005) study. In the first section we present a contextualisation of the PLSR. In a second section we present the data and the model. In a third section we present the discussion of results. Finally, we present the final considerations. The results of our empirical analysis suggest that the demand for air transport of passengers between Portugal and the Azores and Madeira is more affected by the destination attraction factors than by aviation industry factors. The results were promising and provide important information to improve business decision making. Journal: Int. J. of Business Excellence Pages: 161-178 Issue: 2 Volume: 26 Year: 2022 Keywords: partial least squares regression; PLSR; data panel; modelling; air transport; Portugal. File-URL: http://www.inderscience.com/link.php?id=121584 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:26:y:2022:i:2:p:161-178 Template-Type: ReDIF-Article 1.0 Author-Name: Anuradha Arthanari Author-X-Name-First: Anuradha Author-X-Name-Last: Arthanari Title: Dynamics of lifestyle psycho-demographic parameters in food and grocery retail outlets Abstract: The changing dynamics in the retail scenario with the online retailers considering options to encounter the market with more physical stores in major cities i.e., online-to-offline (o2o) has become the tactical strategy which is predicted to attract more customers. On the other hand, the changing lifestyle pattern of the customers has made the customers look beyond the traditional retail stores towards the modern retail format stores which has better lighting, air conditioning, store layout, aisle placement etc., for their purchase. This study discusses the dynamics of lifestyle parameters of activities, interests and expectations of the people in influencing their purchase intentions by drafting a questionnaire to collect the relevant data to give the outcome. The activities and interests of the customers with their expectations towards the store attributes found to influence the purchase decisions of the customers. The structural equation model (SEM) results show about 76.6% of the change in the customer's willingness to buy from retail outlet to be influenced by store image and about 72% of variations in the satisfaction of the customers are found to be explained by the lifestyle parameters of activities, interests and the expectations of the customers from the store. Journal: Int. J. of Business Excellence Pages: 42-60 Issue: 1 Volume: 26 Year: 2022 Keywords: store attributes; store atmosphere; willingness to buy; psycho-demographic parameters; customer satisfaction. File-URL: http://www.inderscience.com/link.php?id=121585 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:26:y:2022:i:1:p:42-60 Template-Type: ReDIF-Article 1.0 Author-Name: Sachin Kumar Srivastava Author-X-Name-First: Sachin Kumar Author-X-Name-Last: Srivastava Author-Name: Khushboo Agnihotri Author-X-Name-First: Khushboo Author-X-Name-Last: Agnihotri Title: A study on modern teaching pedagogy with special reference to outcome-based education system Abstract: The Indian education system is now changing drastically. Innovative teaching pedagogy has been introduced in some of the educational institutions/universities. New teaching pedagogy is based on outcome-based education system. This totally depends on vision, mission, and objective of the university/institution. Universities define a vision, mission, and objective for the courses/programs run by them. Subsequently, they define broad-based goals (BBGs), programs learning outcomes (PLOs), then students learning outcomes (SLOs), and finally, use assessment tools to judge the outcome of the learning through students' assessment procedure. This paper discusses the new teaching pedagogy in the higher education of the country and tries to compare the traditional teaching pedagogy with the innovative education system of India. Journal: Int. J. of Business Excellence Pages: 95-114 Issue: 1 Volume: 26 Year: 2022 Keywords: teaching pedagogy; programs learning outcomes; PLOs; broad-based goals; BBGs; students learning outcomes; SLOs; outcome-based teaching. File-URL: http://www.inderscience.com/link.php?id=121586 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:26:y:2022:i:1:p:95-114 Template-Type: ReDIF-Article 1.0 Author-Name: Parthiban Srinivas Author-X-Name-First: Parthiban Author-X-Name-Last: Srinivas Author-Name: Vidyadhar V. Gedam Author-X-Name-First: Vidyadhar V. Author-X-Name-Last: Gedam Author-Name: Balkrishna E. Narkhede Author-X-Name-First: Balkrishna E. Author-X-Name-Last: Narkhede Author-Name: Vaibhav S. Narwane Author-X-Name-First: Vaibhav S. Author-X-Name-Last: Narwane Author-Name: Ashwini Gotmare Author-X-Name-First: Ashwini Author-X-Name-Last: Gotmare Title: Sustainable implementation drivers and barriers of lean-agile manufacturing in original equipment manufacturers: a literature review study Abstract: The purpose of this research article is to determine the drivers and barriers faced by original equipment manufacturers (OEMs) during the sustainable implementation of lean-agile manufacturing. A set of keywords were identified, and the 50 papers from reputed journals were reviewed and classified into two sections, i.e., theoretical and empirical work. The selected criteria for the paper analysis were article name, article year, country, journal, and keywords. The main contribution and findings of this article, 165 drivers and barriers to sustainable implementation of the lean-agile system in OEMs, were identified. The drivers and barriers that appeared most regularly were management related issues, human resources management problems, inadequate technology and innovation, and financial constraints. The last section of this paper comprised, a suggestion which displays the 165 identified drivers and barriers, which classified into 14 broad categories such as management, employee, technology, organisation, infrastructure, finance, government support and policies, stakeholders, behavioural, sustainability, strategy, standard/systems and general. This can help the academicians and practitioners to make the decisions for their research and business practices by applying qualitative and quantitative methods. Journal: Int. J. of Business Excellence Pages: 61-94 Issue: 1 Volume: 26 Year: 2022 Keywords: lean-agile; drivers; critical success factors; challenges; barriers; sustainable; original equipment manufacturers; OEM. File-URL: http://www.inderscience.com/link.php?id=121587 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:26:y:2022:i:1:p:61-94 Template-Type: ReDIF-Article 1.0 Author-Name: Martin S. Mulyadi Author-X-Name-First: Martin S. Author-X-Name-Last: Mulyadi Title: A comparison of two colonial paths to the western model of corporate governance Abstract: Indonesia and Malaysia are close countries, both geographically and culturally. Both countries have historically attracted Europeans' interest. Europeans first arrived in Indonesia and Malaysia only for trading purposes, but later colonialised both Indonesia and Malaysia. Both countries were uniquely affected during their colonialisation periods, such as different colonialist country and approach, different paths to independence, and different political ideology. Conflict between the two countries existed for a brief period following Malaysia's independence, with the relationship improving and stabilising after the new administration in Indonesia in 1965. Both countries achieved constant economic growth until the 1997 Asian Financial Crisis. The crisis led to both countries developing a Code of Corporate Governance which was introduced for the first time in the year 2000 (Alnasser, 2012; Daniel, 2003). This paper provides a historical account of the journeys of two similar, but different countries in adopting the Western model of corporate governance. Journal: Int. J. of Business Excellence Pages: 137-160 Issue: 2 Volume: 26 Year: 2022 Keywords: Indonesia; Malaysia; corporate governance; colonialisation; Asian financial crisis. File-URL: http://www.inderscience.com/link.php?id=121588 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:26:y:2022:i:2:p:137-160 Template-Type: ReDIF-Article 1.0 Author-Name: Irene Wei Kiong Ting Author-X-Name-First: Irene Wei Kiong Author-X-Name-Last: Ting Author-Name: Norazlin Ahmad Author-X-Name-First: Norazlin Author-X-Name-Last: Ahmad Author-Name: Ikhlaas Gurrib Author-X-Name-First: Ikhlaas Author-X-Name-Last: Gurrib Author-Name: Rajesh Kumar Bhaskaran Author-X-Name-First: Rajesh Kumar Author-X-Name-Last: Bhaskaran Title: The role of controlling shareholders in influencing firm efficiency: a case of Taiwanese electronics firms Abstract: This study examines how controlling shareholders affected efficiency in Taiwanese electronics firms for the period of 2005-2017. This study measures firm efficiency using a dynamic data envelopment analysis model, which returns scores ranging from zero (not efficient) to one (efficient). Our regression results find that controlling shareholders' levels of shareholdings have significant negative effects on firm efficiency when their shareholding levels are low. However, there is a positive relationship between controlling shareholders' levels of shareholding and firm efficiency when the percentage of their shareholdings is high. These nonlinear results are also confirmed when we use board seat control rights held by the controlling shareholders. This study contributes to the field of corporate governance, specifically in the application of agency theory related to principal-principal relationships. Overall, findings suggest policy-makers should not consider solely controlling shareholders' levels of shareholdings, but also their board seat control rights. Journal: Int. J. of Business Excellence Pages: 261-279 Issue: 2 Volume: 26 Year: 2022 Keywords: controlling shareholders; board seat control rights; firm efficiency; data envelopment analysis; DEA. File-URL: http://www.inderscience.com/link.php?id=121589 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:26:y:2022:i:2:p:261-279 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Mizanur Rahman Author-X-Name-First: Mohammad Mizanur Author-X-Name-Last: Rahman Author-Name: Mohammad Jamal Uddin Author-X-Name-First: Mohammad Jamal Author-X-Name-Last: Uddin Author-Name: Adedeji Babatunji Samuel Author-X-Name-First: Adedeji Babatunji Author-X-Name-Last: Samuel Author-Name: Md. Saidur Rahaman Author-X-Name-First: Md. Saidur Author-X-Name-Last: Rahaman Title: Exploring the relationships between the organisational flexible work arrangements and the directionality of work-family conflict Abstract: This study has explored the relationships between the dimensions of organisational flexible work arrangements (FWA) and the directionality of work-family conflict. In addition, the study has also focused on the organisational strategy based on flexible policy to mitigate work-family conflict. A cross-sectional design with a self-administrated questionnaire was adopted to collect data from 313 academics of private universities in Bangladesh. However, to explore the research observations and findings of this study, both descriptive and inferential statistics were used. The researchers found that the specific form of flexibility (flex-time and flex-place) and the directions of work-family conflict (work to family conflict and family to work conflict) make the difference in their effects though the overall effects are small in magnitude. If top management and higher authority of private universities want to arrange FWA policy for their academics they can use the findings of the study. Journal: Int. J. of Business Excellence Pages: 179-195 Issue: 2 Volume: 26 Year: 2022 Keywords: flexible work arrangement; FWA; flex-time; flex-place; work-family conflict; WFC; family-work conflict. File-URL: http://www.inderscience.com/link.php?id=121593 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:26:y:2022:i:2:p:179-195 Template-Type: ReDIF-Article 1.0 Author-Name: Sohail Younus Author-X-Name-First: Sohail Author-X-Name-Last: Younus Author-Name: Rizwan Qaiser Danish Author-X-Name-First: Rizwan Qaiser Author-X-Name-Last: Danish Author-Name: Shrafat Ali Sair Author-X-Name-First: Shrafat Ali Author-X-Name-Last: Sair Author-Name: Samar Rahi Author-X-Name-First: Samar Author-X-Name-Last: Rahi Title: Mediating role of information silence between destructive leadership and counterproductive work behaviour: evidence from the tanners' sector of Pakistan Abstract: The purpose of this study is to examine the relationship among the destructive leadership constructs and counterproductive work behaviour (CWB) in the tanners' sector of Pakistan. Destructive leadership is composed of three constructs, which are Machiavellianism, abusive supervision, and psychopathic behaviour. The study investigated the mediating role of information silence in these relationships. The data was collected from 353 respondents by using self-administered questionnaires to the tanners' sector of Pakistan. Data were analysed through structure equation modelling and test the hypothesised relationships. Quantitative results showed the existence of destructive leadership lead to CWB in the tanners' sector. Information silence mediates the relationship among destructive leadership and CWB except the relationship of Machiavellianism with information silence and CWB. Tanneries should conduct different training sessions to reduce the effect of destructive leadership behaviour in workplace to reduce the CWB. Future studies may conduct on destructive leadership with horizontal violence and organisational politics. Journal: Int. J. of Business Excellence Pages: 115-135 Issue: 1 Volume: 26 Year: 2022 Keywords: destructive leadership; counterproductive work behaviour; CWB; information silence; tanners' sector; workplace; Pakistan. File-URL: http://www.inderscience.com/link.php?id=121598 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:26:y:2022:i:1:p:115-135