Template-Type: ReDIF-Article 1.0
Author-Name: Gregory Mundth
Author-X-Name-First: Gregory
Author-X-Name-Last: Mundth
Author-Name: William M. Mothersell
Author-X-Name-First: William M.
Author-X-Name-Last: Mothersell
Author-Name: Jaideep Motwani
Author-X-Name-First: Jaideep
Author-X-Name-Last: Motwani
Author-Name: Michael L. Moore
Author-X-Name-First: Michael L.
Author-X-Name-Last: Moore
Title: The adoption of lean principles and practices: transforming human resources delivery system model
Abstract:
The use and application of lean has continued to diffuse across industrial sectors and in the past decades has begun to attract increased interest in the public sectors in general and in higher education institutions in particular. This paper is a case study of the adaptation of lean principles and practices to drive improvement efforts in an HR function at a large public university. The study identifies how HR was able to successfully adapt lean principles and practices to improve organisational processes and systems.
Journal: Int. J. of Business Excellence
Pages: 32-50
Issue: 1
Volume: 20
Year: 2020
Keywords: lean production; lean principles; human resources; lean transformation; service industry; higher education; lean HR.
File-URL: http://www.inderscience.com/link.php?id=104838
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Handle: RePEc:ids:ijbexc:v:20:y:2020:i:1:p:32-50

Template-Type: ReDIF-Article 1.0
Author-Name: M. Parveen Roja
Author-X-Name-First: M. Parveen
Author-X-Name-Last: Roja
Title: Excellence of social media: a quality assessment
Abstract:
Social media is a breakthrough innovation in communication bringing people together and reflecting their minds. Though social media serves as a source of connect, it is not exceptional to flaws. The quality of social media is studied analysing the gaps between the expected and actual features of social media from the perspective of its users. The study applied confirmatory factor analysis (CFA) to confirm the gaps and the leading factors and structured equation modelling (SEM) to find the level of influence of these gaps, lifestyle and personality on the satisfaction level of social media users and their usage level. The study suggested the rectification strategies to refine the features and set right the gaps existing in the social media. It also suggested various options and variants that could be introduced to satisfy the customer segments with varied interests and mindset.
Journal: Int. J. of Business Excellence
Pages: 1-15
Issue: 1
Volume: 20
Year: 2020
Keywords: gap; lifestyle; personality; security; socialise; social media.
File-URL: http://www.inderscience.com/link.php?id=104839
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Handle: RePEc:ids:ijbexc:v:20:y:2020:i:1:p:1-15

Template-Type: ReDIF-Article 1.0
Author-Name: Nirma Sadamali Jayawardena
Author-X-Name-First: Nirma Sadamali
Author-X-Name-Last: Jayawardena
Author-Name: Darshana Jayawardena
Author-X-Name-First: Darshana
Author-X-Name-Last: Jayawardena
Title: The impact of extrinsic and intrinsic rewarding system on employee motivation in the context of Sri Lankan apparel sector
Abstract:
The main purpose of this empirical research was to investigate the relationship between the extrinsic and intrinsic rewarding system on employee motivation on a leading apparel company in Sri Lanka. The research design includes mono method quantitative methodology. Data were gathered through 400 employees in the selected apparel company in Sri Lanka through a self-administrated questionnaire. The major findings of this study indicated that there was a strong positive influence from the job promotion variable on employee motivation which is a major extrinsic reward. The study contributed to identify the employee motivational factors in the selected company and to reduce current labour turnover ratio by identifying the factors which motivate the current workforce. The conceptual framework of the study is developed by the author based on the previous literature.
Journal: Int. J. of Business Excellence
Pages: 51-69
Issue: 1
Volume: 20
Year: 2020
Keywords: employee motivation; intrinsic rewards; extrinsic rewards; permanent employees; apparel sector; Sri Lanka.
File-URL: http://www.inderscience.com/link.php?id=104840
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Handle: RePEc:ids:ijbexc:v:20:y:2020:i:1:p:51-69

Template-Type: ReDIF-Article 1.0
Author-Name: Yogesh D. Ghadage
Author-X-Name-First: Yogesh D.
Author-X-Name-Last: Ghadage
Author-Name: Balkrishna E. Narkhede
Author-X-Name-First: Balkrishna E.
Author-X-Name-Last: Narkhede
Author-Name: Rakesh D. Raut
Author-X-Name-First: Rakesh D.
Author-X-Name-Last: Raut
Title: Risk management of innovative projects using FMEA; a case study
Abstract:
Identification and management of risks in innovative projects is a crucial phase because of a high degree of inherent uncertainties. The present study attempts to identify the critical risk factors for innovative projects. This study intends to propose a methodology for risk management which utilises failure mode and effect analysis (FMEA) for quantification of risks for innovative projects. Based on the analysis the risks are prioritised. The evaluation of outcome indicates that the proposed methodology is successful since it identifies, classifies and analyses the risks. Additionally, current methodology helps to document the action plan and strategies to tackle identified critical risks.
Journal: Int. J. of Business Excellence
Pages: 70-97
Issue: 1
Volume: 20
Year: 2020
Keywords: risk management; innovative projects; failure mode and effect analysis; FMEA.
File-URL: http://www.inderscience.com/link.php?id=104841
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Handle: RePEc:ids:ijbexc:v:20:y:2020:i:1:p:70-97

Template-Type: ReDIF-Article 1.0
Author-Name: Francisco Antonio Coelho <suffix>Junior</suffix>
Author-X-Name-First: Francisco Antonio Coelho
Author-X-Name-Last: <suffix>Junior</suffix>
Author-Name: Cristiane Faiad
Author-X-Name-First: Cristiane
Author-X-Name-Last: Faiad
Author-Name: Mariana Carolina Barbosa Rego
Author-X-Name-First: Mariana Carolina Barbosa
Author-X-Name-Last: Rego
Author-Name: Wilsa Maria Ramos
Author-X-Name-First: Wilsa Maria
Author-X-Name-Last: Ramos
Title: What Brazilian workers think about flexible work and telework?
Abstract:
Organisations are enabling and encouraging the use of information technologies in work-related tasks. In Brazil, few organisations have implemented telework and some issues need to be discussed considering the Brazilian organisations' reality. Who is eligible to telework? What is the profile of the teleworker? How is telework evaluated from the viewpoint of teleworkers themselves? Thus, this paper examines the perception that Brazilian teleworkers have about the advantages and disadvantages of this labour regime. It determines which are the facilitators and obstacles of telecommuting within a large Brazilian organisation. The paper is based upon 67 structured questionnaires completed by Brazilian teleworkers. The findings show that some of the advantages are flexibility, greater family time and the lower displacement costs. The Brazilian teleworkers seem motivated with this kind of modality of work, although most people miss their daily social contact with co-workers. The effects of telecommuting must be investigated in later studies.
Journal: Int. J. of Business Excellence
Pages: 16-31
Issue: 1
Volume: 20
Year: 2020
Keywords: telecommuting; job design; organisational behaviour; work arrangement; organisational context; person and job-fit.
File-URL: http://www.inderscience.com/link.php?id=104842
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Handle: RePEc:ids:ijbexc:v:20:y:2020:i:1:p:16-31

Template-Type: ReDIF-Article 1.0
Author-Name: Farzaneh Soltani
Author-X-Name-First: Farzaneh
Author-X-Name-Last: Soltani
Author-Name: Arash Shahin
Author-X-Name-First: Arash
Author-X-Name-Last: Shahin
Author-Name: Ali Shaemi Barzoki
Author-X-Name-First: Ali Shaemi
Author-X-Name-Last: Barzoki
Title: Proposing a model of talent excellence with a case study in Isfahan Province Gas Company
Abstract:
The main purpose of this study is to develop a model of talent excellence. For this purpose, thematic analysis and interviews with university experts, industry experts and managers were first used to identify a model for talent excellence. Then, a researcher-made-questionnaire was used to study the current status of target population based on talent excellence model. Finally, the research model was used to evaluate the status of the Isfahan Province Gas Company (IPGC) as a case study using experts' viewpoints according to the target scores of the model. Eventually, solutions were offered based on the assessment results. The developed model included three main themes (criteria), eight sub-themes (sub-criteria) and 30 concepts. Assessment results indicated that IPGC achieved 455 out of 1,000 points. Based on the privileges of the talent excellence model in the IPGC, the results, enablers and process were satisfactory, respectively.
Journal: Int. J. of Business Excellence
Pages: 98-121
Issue: 1
Volume: 20
Year: 2020
Keywords: excellence model; enablers; process; results; Isfahan Province Gas Company; IPGC; talent.
File-URL: http://www.inderscience.com/link.php?id=104843
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Handle: RePEc:ids:ijbexc:v:20:y:2020:i:1:p:98-121

Template-Type: ReDIF-Article 1.0
Author-Name: Richa Banerjee
Author-X-Name-First: Richa
Author-X-Name-Last: Banerjee
Author-Name: Ravindra Pathak
Author-X-Name-First: Ravindra
Author-X-Name-Last: Pathak
Author-Name: Garima Mathur
Author-X-Name-First: Garima
Author-X-Name-Last: Mathur
Title: Relationship between personality and job performance: Indian perspective of Triguna theory
Abstract:
The three Gunas namely, Sattva, Rajsic and Tamsic are considered as basis of personality formation according to Indian psychology which decides an individual's orientation towards something. In the study, two Gunas, i.e., Sattva Guna and Rajas Guna were taken into consideration as Tamsic Guna indicates malpractices where an individual is considered as self-centred. The studies have been done considering personality theories like trait theory or big five personality theory in correlation with job performance (Ceschi et al., 2016) but Indian personality theory is not studied that much. The study has been done on the employees of service sector of the Gwalior from central India. The objective of this study is to evaluate the impact of Sattva and Rajas Guna on employee job performance. The result of the study indicated that Sattva and Rajas Gunas are important contributors towards his job performance.
Journal: Int. J. of Business Excellence
Pages: 122-129
Issue: 1
Volume: 20
Year: 2020
Keywords: Gunas; Sattva; Rajsic; Tamsic; Triguna; job performance.
File-URL: http://www.inderscience.com/link.php?id=104844
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Handle: RePEc:ids:ijbexc:v:20:y:2020:i:1:p:122-129

Template-Type: ReDIF-Article 1.0
Author-Name: Umesh S. Mahtani
Author-X-Name-First: Umesh S.
Author-X-Name-Last: Mahtani
Author-Name: Chandra Prakash Garg
Author-X-Name-First: Chandra Prakash
Author-X-Name-Last: Garg
Title: An analysis of factors affecting financial distress of airline companies: case of India
Abstract:
The airline companies in India face a number of challenges owing to dynamic conditions prevailing in the passenger market and in the input cost structure. These conditions have led to many of these companies facing financial distress and even bankruptcy. In this environment, it is extremely important that management is able to identify those factors which have a large impact on their financial performance. This study focuses on identifying those factors from financial, operational and external conditions which are a major influence on the financial condition of the airlines. Financial and operating data of seven airlines in India is compiled from 2006 to 2017. The importance of including these factors is tested by comparing the accuracy of all factors based model against a model designed with financial ratios only. The study confirms that a logistic regression model designed with performance, operating and financial factors have a higher accuracy in the assessment of financial distress for an airline in India, as compared to models consisting only financial factors.
Journal: Int. J. of Business Excellence
Pages: 130-148
Issue: 1
Volume: 20
Year: 2020
Keywords: financial distress; logistic regression; model; airlines; India.
File-URL: http://www.inderscience.com/link.php?id=104851
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Handle: RePEc:ids:ijbexc:v:20:y:2020:i:1:p:130-148

Template-Type: ReDIF-Article 1.0
Author-Name: Mohammad Rezaur Razzak
Author-X-Name-First: Mohammad Rezaur
Author-X-Name-Last: Razzak
Author-Name: Norizah Mustamil
Author-X-Name-First: Norizah
Author-X-Name-Last: Mustamil
Author-Name: Raida Abu Bakar
Author-X-Name-First: Raida Abu
Author-X-Name-Last: Bakar
Title: Research gaps in family owned businesses: a conceptual link between socio-emotional wealth, family commitment and firm performance
Abstract:
Family business researchers acknowledge that firms controlled by families are primarily driven by a set of goals that are family-centric and non-economic in nature, known as socio-emotional wealth. However, the family business literature is yet to reach a nuanced understanding of how different dimensions of such goals drive family commitment to the firm and consequently firm performance. This paper builds on the premise that family firms vary in their goals and aspirations and argues that the willingness of family firm owners to commit resources, time and effort towards the firm's business goals depend on which of the dimensions of socio-emotional wealth are more emphasised by the key decision makers in the firm. We explore the gaps in the behavioural stream of family business literature, and propose a conceptual link between the dimensions of socio-emotional wealth, family commitment and firm performance and propose a set of considerations for future empirical studies.
Journal: Int. J. of Business Excellence
Pages: 205-222
Issue: 2
Volume: 20
Year: 2020
Keywords: family commitment; firm performance; socio-emotional wealth; SEW.
File-URL: http://www.inderscience.com/link.php?id=105345
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Handle: RePEc:ids:ijbexc:v:20:y:2020:i:2:p:205-222

Template-Type: ReDIF-Article 1.0
Author-Name: Hossein Bodaghi Khajeh Nobar
Author-X-Name-First: Hossein Bodaghi Khajeh
Author-X-Name-Last: Nobar
Author-Name: Homa Kavoosi Kalejahi
Author-X-Name-First: Homa Kavoosi
Author-X-Name-Last: Kalejahi
Author-Name: Reza Rostamzadeh
Author-X-Name-First: Reza
Author-X-Name-Last: Rostamzadeh
Title: Impact of social media marketing activities on brand equity and brand commitment in the leather industry
Abstract:
Social media marketing is increasing traffic, or entering a website or paying attention to an issue through social media. Its programs usually focus on trying to create a content that can attract attention of the audience and encourage readers to share it among social media. The goal of this research is studying the impact of social media marketing activities on brand equity and brand commitment in the leather industry. Data collection method is descriptive-correlation type and in terms of objective, it is an applied research. The library-field study and questionnaire were used for data collecting. Therefore, 483 customers of Novin Charm Company selected as a sample. In order to evaluate the causal model and to check the reliability and validity of the measurement model, structural equation model is utilised. The provided model and data obtained through questionnaires analysed through SMART PLS software. Finally, the results of this study showed that brand equity and brand commitment is significantly influenced by social media activities.
Journal: Int. J. of Business Excellence
Pages: 191-204
Issue: 2
Volume: 20
Year: 2020
Keywords: social media marketing activities; SMMAs brand awareness; brand image; brand commitment; leather industry.
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Handle: RePEc:ids:ijbexc:v:20:y:2020:i:2:p:191-204

Template-Type: ReDIF-Article 1.0
Author-Name: Ashutosh Sheel
Author-X-Name-First: Ashutosh
Author-X-Name-Last: Sheel
Author-Name: Y.P. Singh
Author-X-Name-First: Y.P.
Author-X-Name-Last: Singh
Author-Name: Vishnu Nath
Author-X-Name-First: Vishnu
Author-X-Name-Last: Nath
Title: Managing agility in the downstream petroleum supply chain
Abstract:
The aim of the current study is to examine the effect of marketing and supply chain orientation under environmental uncertainty on supply chain agility of downstream petroleum supply chain in India. Data was collected from 348 petrol stations in the states of Uttarakhand, Uttar Pradesh and Haryana, India. Path analysis was performed to know the strength of the relationship between the identified variables. The findings show that marketing orientation and supply chain orientation are antecedents of agility. Based on the findings, the study proposes solutions to issues being faced in the downstream petroleum supply chain in India. The current research applies past findings on supply chain agility in the context of downstream petroleum supply chains in India and addresses the lack of academic research as well as provides solutions to the identified issues of downstream petroleum supply chains in India.
Journal: Int. J. of Business Excellence
Pages: 269-294
Issue: 2
Volume: 20
Year: 2020
Keywords: supply chain agility; supply chain orientation; SCO; marketing orientation; firm performance; Indian petroleum sector; IT; downstream petroleum supply chain.
File-URL: http://www.inderscience.com/link.php?id=105354
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Handle: RePEc:ids:ijbexc:v:20:y:2020:i:2:p:269-294

Template-Type: ReDIF-Article 1.0
Author-Name: G. Delina
Author-X-Name-First: G.
Author-X-Name-Last: Delina
Title: A study on the interrelationships between employee engagement, employee engagement initiatives and job satisfaction
Abstract:
The concept of 'employee engagement' has streamlined with management school of thought since recent past as it helps achieve improved organisational performance and business excellence. This study attempts to examine the employee engagement levels of IT professionals in South India across different dimensions of engagement namely, vigour, dedication and absorption based on UWES scale. Differences in engagement levels based on demographic characteristics are presented. This paper further, presents the influence of satisfaction towards employee engagement initiatives on employee engagement levels and job satisfaction. This study also highlights the various employee engagement initiatives in IT companies and the respondents' satisfaction about the same. The research outlook of this paper is that &#34;when employees are satisfied with the employee engagement initiatives practiced by their organisations, they are more engaged with their jobs and it subsequently, contributes to their job satisfaction as well.&#34;
Journal: Int. J. of Business Excellence
Pages: 242-268
Issue: 2
Volume: 20
Year: 2020
Keywords: employee engagement; employee engagement initiatives; job satisfaction; JS; IT professionals; South India.
File-URL: http://www.inderscience.com/link.php?id=105355
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Handle: RePEc:ids:ijbexc:v:20:y:2020:i:2:p:242-268

Template-Type: ReDIF-Article 1.0
Author-Name: Niveen M. Alsayyed
Author-X-Name-First: Niveen M.
Author-X-Name-Last: Alsayyed
Author-Name: Taghrid S. Suifan
Author-X-Name-First: Taghrid S.
Author-X-Name-Last: Suifan
Author-Name: Rateb J. Sweis
Author-X-Name-First: Rateb J.
Author-X-Name-Last: Sweis
Author-Name: Basheer A. Kilani
Author-X-Name-First: Basheer A.
Author-X-Name-Last: Kilani
Title: The impact of transformational leadership on organisational performance case study: the University of Jordan
Abstract:
This research aimed to examine the impact of transformational leadership on organisational performance at the University of Jordan. A questionnaire was distributed to a sample of (280) administrative employees at the University of Jordan. Data were analysed using SPSS software. Information about respondents was analysed using descriptive analysis. While multiple regression was used to determine whether the four dimensions of transformational leadership; idealised influence, inspirational motivation, intellectual stimulation and individualised consideration have a significant impact on organisational performance. The findings revealed that the transformational leadership had a significant impact on organisational performance along with idealised influence and intellectual stimulation. However, individualised consideration and inspirational motivation did not have a significant impact on organisational performance according to the respondents' ratings.
Journal: Int. J. of Business Excellence
Pages: 169-190
Issue: 2
Volume: 20
Year: 2020
Keywords: transformational leadership; organisational performance; effectiveness; the University of Jordan.
File-URL: http://www.inderscience.com/link.php?id=105356
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Handle: RePEc:ids:ijbexc:v:20:y:2020:i:2:p:169-190

Template-Type: ReDIF-Article 1.0
Author-Name: Alhamzah Alnoor
Author-X-Name-First: Alhamzah
Author-X-Name-Last: Alnoor
Title: Human capital dimensions and firm performance, mediating role of knowledge management
Abstract:
The study was aimed to examine the impact of human capital dimensions on form survivability. The study further investigated the mediating role of knowledge management in the said relationship. To measure human capital six dimensions (education, experience, health, personal attributes, skills, and training) were utilised. The data was collected through a structured questionnaire. The respondent's agreeableness on statements was measured by five-point Likert scale. The sample size of the study was 342 responses collected from the owners of SMEs in Iraq. A structural model was developed to relate the variables and these relationships were examined using partial least square structural equation modelling (PLS-SEM). SmartPLS 3.0 was used to analyse the data. The findings suggest the positive and significant impact of HC-dimension on firm survival. The results also suggest the mediating role of knowledge management on the relationship of HC-dimension (education, skills, and training) on firm survival. The results were supported by the existing literature. Moreover, the research implication, limitations and future research avenues were presented.
Journal: Int. J. of Business Excellence
Pages: 149-168
Issue: 2
Volume: 20
Year: 2020
Keywords: human capital dimension; firm survival; knowledge management; KM; structural equation modelling; SEM.
File-URL: http://www.inderscience.com/link.php?id=105357
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Handle: RePEc:ids:ijbexc:v:20:y:2020:i:2:p:149-168

Template-Type: ReDIF-Article 1.0
Author-Name: M.E. Agwu
Author-X-Name-First: M.E.
Author-X-Name-Last: Agwu
Title: Impact of business ethics on Nigerian financial institutions
Abstract:
Ethics represent sets of high moral standards and requirements in office holders. This is on the premise that they will be held accountable for any form of misdemeanour. It is also all encompassing and serves as yardsticks for judgment of societal uprightness. The murky waters of business are neck-deep in different types of moral and immoral dealings. Shortcuts and unconventional practices have become prevalent. The codes of ethics which are the sets of moral principles are relegated to the background. The banking industry which plays an intermediation role in every economy has its own fair share of these unethical practices. This paper therefore explores this Trojan and its impacts on the Nigerian financial institutions. Findings reveals plethora of unhealthy practices and discusses their effects on these institutions. Furthermore, the paper recommends the need for a total clean-up and proposes that government must intervene to sanitise these institutions which serve as the heart and soul of the Nigerian economy.
Journal: Int. J. of Business Excellence
Pages: 223-241
Issue: 2
Volume: 20
Year: 2020
Keywords: ethics; financial institutions; leadership; employees; Nigeria.
File-URL: http://www.inderscience.com/link.php?id=105363
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Handle: RePEc:ids:ijbexc:v:20:y:2020:i:2:p:223-241

Template-Type: ReDIF-Article 1.0
Author-Name: Mohd Rushidi Bin Mohd Amin
Author-X-Name-First: Mohd Rushidi Bin Mohd
Author-X-Name-Last: Amin
Author-Name: Saiful Ahmad Masrani
Author-X-Name-First: Saiful Ahmad
Author-X-Name-Last: Masrani
Author-Name: Shishi Kumar Piaralal
Author-X-Name-First: Shishi Kumar
Author-X-Name-Last: Piaralal
Title: Integrating justice dimensions and expectation-confirmation model in measuring customer satisfaction and continuance intention in private higher education in Malaysia: a conceptual model
Abstract:
In providing a better service in higher education institutions, the aim of implementing online services is to manage customers more efficiently. Higher education institutions often focus on doing it right the first time and tend to ignore the importance of service recovery through justice dimensions when a service failure occurs. Service failure brings many disadvantages to the institutions and this is where justice dimensions through distributive, procedural, interpersonal and informational justice play an important role. The expectation-confirmation model (ECM) is suggested for examining customer satisfaction and continuance intention in the use of online services in the service failure context. The relationships among justice dimensions, ECM, customer satisfaction and continuance intention are given less attention compared to service quality in private higher education institutions in Malaysia. Therefore, the purpose of this paper is to examine customer satisfaction and continuance intention at the post-consumption phase in service failure situation.
Journal: Int. J. of Business Excellence
Pages: 338-358
Issue: 3
Volume: 20
Year: 2020
Keywords: justice dimensions; perceived confirmation; perceived usefulness; expectation-confirmation model; ECM; continuance intention.
File-URL: http://www.inderscience.com/link.php?id=106365
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Handle: RePEc:ids:ijbexc:v:20:y:2020:i:3:p:338-358

Template-Type: ReDIF-Article 1.0
Author-Name: Pratap Chandra Mandal
Author-X-Name-First: Pratap Chandra
Author-X-Name-Last: Mandal
Title: Achieving excellence in services marketing: roles in customer delight
Abstract:
Companies need to innovate and differentiate themselves to sustain in the competition. Services marketing gain in importance because it is difficult to innovate and differentiate physical products. It is difficult to imitate differentiation and innovation incorporated in services. The paper discusses the strategic initiatives companies need to adopt for achieving excellence in services marketing. The initiatives include a strategic orientation, commitment from the top management, maintaining high standards, having profit tiers, monitoring service performance and prompt action on customer complaints. The paper also discusses the roles of differentiation and innovation in achieving excellence. The paper focuses on those companies which excel in providing services to customers and analyses the strategies followed by them. Proper implementation and execution of strategies provides a direction for service companies to excel, delight their customers and build relationships with their customers.
Journal: Int. J. of Business Excellence
Pages: 359-374
Issue: 3
Volume: 20
Year: 2020
Keywords: customer delight; services marketing; excellence; differentiation; innovation; strategic orientation.
File-URL: http://www.inderscience.com/link.php?id=106366
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Handle: RePEc:ids:ijbexc:v:20:y:2020:i:3:p:359-374

Template-Type: ReDIF-Article 1.0
Author-Name: B. Uma Maheswari
Author-X-Name-First: B. Uma
Author-X-Name-Last: Maheswari
Author-Name: D. Kavitha
Author-X-Name-First: D.
Author-X-Name-Last: Kavitha
Title: Sustainability for small and medium enterprises: an interpretive structural modelling approach
Abstract:
Sustainability symbolises an equitable world with responsible governments, businesses and people striving to protect the natural environment and social equity, at the same time not compromising their quest for economic growth. This empirical study on the sustainability scenario in SMEs is undertaken in Coimbatore district, Tamil Nadu, South India. The sample for the study consisted of 220 SMEs drawn from the members of CODISSIA. This pioneering empirical research has identified the mutual influences amongst the drivers of sustainability. These variables were identified based on a literature review and a survey conducted among small and medium enterprises. The interpretive structural modelling analysis has been used to identify the interrelationships amongst the identified variables. Further, a MICMAC analysis was used to classify the variables as driver variables, linkage variables, autonomous variables and dependent variables. The results of the study provide insights on the appropriate factors that drive sustainability practices.
Journal: Int. J. of Business Excellence
Pages: 433-449
Issue: 3
Volume: 20
Year: 2020
Keywords: sustainability; small and medium enterprises; India; interpretive structural modelling; MICMAC analysis; drivers; top management commitment; associations; networks; organisational ethics.
File-URL: http://www.inderscience.com/link.php?id=106367
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Handle: RePEc:ids:ijbexc:v:20:y:2020:i:3:p:433-449

Template-Type: ReDIF-Article 1.0
Author-Name: Chijioke Nwachukwu
Author-X-Name-First: Chijioke
Author-X-Name-Last: Nwachukwu
Author-Name: Pavel Zufan
Author-X-Name-First: Pavel
Author-X-Name-Last: Zufan
Author-Name: Helena Chladkova
Author-X-Name-First: Helena
Author-X-Name-Last: Chladkova
Title: Employee commitment to strategy implementation and strategic performance: organisational policy as moderator
Abstract:
The purpose of this paper is to examine employee commitment to strategy implementation and the moderating role of organisational policy in the relationship between employee commitment to strategy implementation and strategic performance. The study adopts a survey method to collect data from 105 employees on managerial levels of the four multinational firms operating in the mobile telecommunication sector in Nigeria. This research suggests that employee commitment to strategy implementation and organisational policy have direct positive and significant relationship with strategic performance. Additionally, organisational policy moderates the relationship between employee commitment to strategy implementation and strategic performance. By paying attention to the importance of employee commitment to strategy implementation managers/executives can significantly increase their firm's strategic performance. Managers and executives have a better understanding of the importance of organisational policy and creating an environment that supports employee commitment to strategy implementation to achieve superior strategic performance.
Journal: Int. J. of Business Excellence
Pages: 398-418
Issue: 3
Volume: 20
Year: 2020
Keywords: strategy implementation; employee commitment; resource-based theory; RBT; strategic performance; organisational policy; social exchange theory; SET.
File-URL: http://www.inderscience.com/link.php?id=106368
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Handle: RePEc:ids:ijbexc:v:20:y:2020:i:3:p:398-418

Template-Type: ReDIF-Article 1.0
Author-Name: Jeanfrank T.D. Sartori
Author-X-Name-First: Jeanfrank T.D.
Author-X-Name-Last: Sartori
Author-Name: Guilherme F. Frederico
Author-X-Name-First: Guilherme F.
Author-X-Name-Last: Frederico
Title: Understanding the relationship between supply chain management maturity dimensions: findings from a case study in a truck manufacturing company
Abstract:
Research on supply chain management (SCM) has gained pre-eminence since 1990s as a result of its potential to generate opportunities to accrue value to the companies, and to compete advantageously. It is of the essence to comprehend the dimensions regarding the maturity and performance of SCM as well as the perception of the interrelations among them. This research renders findings from theoretical framework application in a global truck manufacturing company. The methodology adopted was a case study with the aim of identifying the characteristics of each maturity dimension and classifying the SCM level of maturity in this operation. Findings demonstrate that evidence of the cause-effect relations among dimensions is compatible with the projections of the theoretical framework. Moreover, it also provided strong indication that the intervening effects of business process is present and expected in the model. To sum up, it lays the foundations for specific issues that may come to the spotlight in future research.
Journal: Int. J. of Business Excellence
Pages: 419-432
Issue: 3
Volume: 20
Year: 2020
Keywords: supply chain management; SCM; relationship; case study; maturity dimensions; manufacturing.
File-URL: http://www.inderscience.com/link.php?id=106369
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Handle: RePEc:ids:ijbexc:v:20:y:2020:i:3:p:419-432

Template-Type: ReDIF-Article 1.0
Author-Name: Preeti Viswanathan
Author-X-Name-First: Preeti
Author-X-Name-Last: Viswanathan
Author-Name: Anurupa B. Singh
Author-X-Name-First: Anurupa B.
Author-X-Name-Last: Singh
Author-Name: Garima Gupta
Author-X-Name-First: Garima
Author-X-Name-Last: Gupta
Title: The role of social influence and e-service quality in impacting loyalty for online life insurance: a SEM-based study
Abstract:
The aim of this research is to investigate the role of e-service quality, social influence and e-customer satisfaction on e-loyalty relationship. Data was collected from online life insurance policyholders in Delhi/NCR using structured questionnaires and in depth interviews and was then analysed and relationships were examined through structural equation modelling. Service quality and social influence were found to have substantial relationship with customer loyalty and satisfaction in online life insurance. E-customer satisfaction was found to have a mediating role in the relationship of customer loyalty with both service quality and social influence in online medium. The results of this study are estimated to offer significant contributions to academia, policy makers and facilitate a foundation for marketers to further examine various ways of interacting with customers that will aid in enhancing e-customer satisfaction leading to customer retention thereby improving overall business profits of the insurers.
Journal: Int. J. of Business Excellence
Pages: 322-337
Issue: 3
Volume: 20
Year: 2020
Keywords: service quality; social influence; e-satisfaction; online life insurance; mediating effect; online loyalty.
File-URL: http://www.inderscience.com/link.php?id=106370
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Handle: RePEc:ids:ijbexc:v:20:y:2020:i:3:p:322-337

Template-Type: ReDIF-Article 1.0
Author-Name:  Narottam
Author-X-Name-First: 
Author-X-Name-Last: Narottam
Author-Name: K. Mathiyazhagan
Author-X-Name-First: K.
Author-X-Name-Last: Mathiyazhagan
Author-Name: Krishan Kumar
Author-X-Name-First: Krishan
Author-X-Name-Last: Kumar
Title: Modelling the common critical success factors for the adoption of Lean Six Sigma in Indian industries
Abstract:
This paper analyses the aspects for successful implementation of Lean Six Sigma (LSS) in manufacturing, service and healthcare sectors in India. The information available in the literature is not very comprehensive for LSS implementation. It is an attempt to find effective critical success factors in Indian industries. A survey questionnaire was used for the data collection on critical success factors for effective Lean Six Sigma implementation in the organisation. A total of 186 responses received from 450 industries including three sectors. Automobile manufacturing industries have maximum numbers of application in LSS implementation. Hypothesis testing was used for validation of the common critical success factors. Mean and standard deviation was used for the priority of common critical success factors. Top management initiatives towards LSS, structured review approach of LSS to manage quality improvement activities, mentoring by Master Black Belt (MBB) in an improvement project, organisational roles and responsibilities linkage with LSS were found to be top four common CSFs in Indian industries. The output of this study can be used as a guide for successful implementation of LSS in Indian industries with increased success ratio.
Journal: Int. J. of Business Excellence
Pages: 375-397
Issue: 3
Volume: 20
Year: 2020
Keywords: Lean Six Sigma; LSS; critical success factors; CSFs; Indian industries; process improvement.
File-URL: http://www.inderscience.com/link.php?id=106382
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Handle: RePEc:ids:ijbexc:v:20:y:2020:i:3:p:375-397

Template-Type: ReDIF-Article 1.0
Author-Name: Naveen Kumar
Author-X-Name-First: Naveen
Author-X-Name-Last: Kumar
Author-Name: Kaliyan Mathiyazhagan
Author-X-Name-First: Kaliyan
Author-X-Name-Last: Mathiyazhagan
Title: Sustainability in lean manufacturing: a systematic literature review
Abstract:
The aim of this paper is to explore and evaluate earlier work done on sustainable lean manufacturing (SLM). Some business structures are deliberated and discovered in the previous literature. Sustainable lean manufacturing includes varied integration and correlation of variables in the manufacturing industries. This paper explores the combination of lean and sustainable manufacturing and their implementation effects in the manufacturing industries. Researchers and experts explained the lean and sustainable manufacturing relationship in form of socio-economic and environmental aspects. In this study, major gaps explored in a sustainable lean environment in automobile manufacturing industries. In continuation of gaps, 97 key research papers were reviewed extensively to explore the research gap of SLM. Role of employee involvement in SLM implementation need to be explored in Indian automobile industries. Learning workshop on lean culture is found as important key for SLM implementation. Descriptive analysis of sustainable lean manufacturing explored and further scope of improvement suggested.
Journal: Int. J. of Business Excellence
Pages: 295-321
Issue: 3
Volume: 20
Year: 2020
Keywords: sustainability; lean manufacturing; LM; waste; cost reduction; systematic review.
File-URL: http://www.inderscience.com/link.php?id=106383
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Handle: RePEc:ids:ijbexc:v:20:y:2020:i:3:p:295-321

Template-Type: ReDIF-Article 1.0
Author-Name: Rakesh D. Raut
Author-X-Name-First: Rakesh D.
Author-X-Name-Last: Raut
Author-Name: Bhaskar B. Gardas
Author-X-Name-First: Bhaskar B.
Author-X-Name-Last: Gardas
Author-Name: Balkrishna Eknath Narkhede
Author-X-Name-First: Balkrishna Eknath
Author-X-Name-Last: Narkhede
Author-Name: Linda L. Zhang
Author-X-Name-First: Linda L.
Author-X-Name-Last: Zhang
Title: Supplier selection and performance evaluation for formulating supplier selection strategy by MCDM-based approach
Abstract:
Effective supplier-base management demands many resources. The purchasing departments of many organisations believe that having more suppliers requires a higher cost. This investigation aims to evaluate the performance of existing suppliers to rationalise the supplier-base and find out top strategic suppliers who can ensure the full supply of products per the market demand. The analytic hierarchy process (AHP) was employed for evaluating the selection criteria and ranking the shortlisted suppliers. The technique for order preference by similarity to ideal solution (TOPSIS) was adopted as well for ranking suppliers based on the weights of the criteria obtained from the AHP evaluation approach. Both methodologies were compared and top performing suppliers were identified. Finally, gap analysis was carried out to determine the effective ranking tool between AHP and TOPSIS methodologies. The results of the study highlighted that volume flexibility is found to be the most significant evaluation criterion and supplier 'VA' is the best amongst all. This study is intended to guide the policy and decision makers in formulating the strategies for the effective supplier selection in highly competitive environments.
Journal: Int. J. of Business Excellence
Pages: 500-520
Issue: 4
Volume: 20
Year: 2020
Keywords: supplier selection; performance evaluation; multi-criteria decision making; MCDM; procurement strategy.
File-URL: http://www.inderscience.com/link.php?id=106434
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Handle: RePEc:ids:ijbexc:v:20:y:2020:i:4:p:500-520

Template-Type: ReDIF-Article 1.0
Author-Name: Deosir Flavio Lobo De Castro Junior
Author-X-Name-First: Deosir Flavio Lobo De Castro
Author-X-Name-Last: Junior
Author-Name: Elvis Silveira-Martins
Author-X-Name-First: Elvis
Author-X-Name-Last: Silveira-Martins
Author-Name: Marcio Nakayama Miura
Author-X-Name-First: Marcio Nakayama
Author-X-Name-Last: Miura
Author-Name: Jean Carlos De Abreu
Author-X-Name-First: Jean Carlos De
Author-X-Name-Last: Abreu
Title: Analysis of marketing capabilities, service differentiation and performance of executive hotels in the State of Santa Catarina, Brazil
Abstract:
This research aims to understand the predictors of hotel performance. The research by Carvalho (2011) and Morgan and Katsikeas (2012) ground future empirical studies of marketing capabilities regarding hotel performance. The study collected data from a sample of 153 Brazilian executive hotels. For the data analysis, exploratory and confirmatory factorial analysis were used. The work adopted structural equations modelling as a set of techniques to conduct the analysis of the data obtained through the survey. Among the research outcomes, it is worth stressing the methodological results such as the validation of scales and the hypothesis tests, which revealed that: marketing capabilities have a positive relationship with performance; marketing capabilities are predictors of service differentiation; marketing capabilities are positively related to service differentiation; service differentiation, in two dimensions, is positively related to performance, and the service differentiation, in its three dimensions, mediates the relationship of marketing capability and hotel performance.
Journal: Int. J. of Business Excellence
Pages: 451-470
Issue: 4
Volume: 20
Year: 2020
Keywords: hospitality; strategy; marketing capability; service differentiation; performance; competitivity; Brazil.
File-URL: http://www.inderscience.com/link.php?id=106435
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Handle: RePEc:ids:ijbexc:v:20:y:2020:i:4:p:451-470

Template-Type: ReDIF-Article 1.0
Author-Name: Sonal Gupta
Author-X-Name-First: Sonal
Author-X-Name-Last: Gupta
Author-Name: Deepankar Chakrabarti
Author-X-Name-First: Deepankar
Author-X-Name-Last: Chakrabarti
Author-Name: Hiranmoy Roy
Author-X-Name-First: Hiranmoy
Author-X-Name-Last: Roy
Title: Electricity prices determinants: India's perspective
Abstract:
A robust trading system is vital to promote competition in the Indian electricity market. In India, the exchange trading market is still at an incipient stage, despite being the best option for innovation, due to the presence of high volatility huge losses are incurred by the power market participants such as power generators and distribution companies. Hence, a descriptive research was conducted to identify the major factors leading to the periods of spikes and jumps in the Indian energy exchange's day-ahead market (DAM) prices of all the regions (north, south, east, west and north east) from August 2008 until June 2017. It was found that the major factors affecting DAMs prices are regulatory, weather, fuel supply, transmission congestion; power plant outages/new plants operational, frequency and reservoir levels. This study will encourage the stakeholders to further model and forecast prices devising profit maximisation techniques thereon.
Journal: Int. J. of Business Excellence
Pages: 549-560
Issue: 4
Volume: 20
Year: 2020
Keywords: electricity price; volatility; determinants; day-ahead market; DAM; Indian Energy Exchange; IEX; India.
File-URL: http://www.inderscience.com/link.php?id=106436
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Handle: RePEc:ids:ijbexc:v:20:y:2020:i:4:p:549-560

Template-Type: ReDIF-Article 1.0
Author-Name: Rajesh Attri
Author-X-Name-First: Rajesh
Author-X-Name-Last: Attri
Author-Name:  Ashishpal
Author-X-Name-First: 
Author-X-Name-Last: Ashishpal
Author-Name: Noor Zaman Khan
Author-X-Name-First: Noor Zaman
Author-X-Name-Last: Khan
Author-Name: Arshad Noor Siddiquee
Author-X-Name-First: Arshad Noor
Author-X-Name-Last: Siddiquee
Author-Name: Zahid A. Khan
Author-X-Name-First: Zahid A.
Author-X-Name-Last: Khan
Title: ISM-MICMAC approach for evaluating the critical success factors of 5S implementation in manufacturing organisations
Abstract:
The objective of this paper is to ascertain and evaluate the critical success factors (CSFs) that affect the fruitful implementation of 5S in manufacturing organisations. 20 CSFs of 5S has been recognised through extensive literature survey and experts' views. Subsequently, interpretive structural modelling (ISM) approach has been applied for instituting inter-relationship between identified CSFs. Further, MICMAC analysis was applied to classify the CSFs into different groups. From ISM-MICMAC analysis, it was found that effective top management contribution, education and training, proper leadership, establishment of role and responsibility, cognition of 5S, integration with the organisational objectives, integration with quality improvement approaches, proper implementation plan and financial resources are the key CSFs. These CSFs were found to exhibit a significant role in successful implementation of 5S.
Journal: Int. J. of Business Excellence
Pages: 521-548
Issue: 4
Volume: 20
Year: 2020
Keywords: 5S; critical success factors; CSFs; MICMAC; interpretive structural modelling; ISM; hierarchy.
File-URL: http://www.inderscience.com/link.php?id=106437
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Handle: RePEc:ids:ijbexc:v:20:y:2020:i:4:p:521-548

Template-Type: ReDIF-Article 1.0
Author-Name: K. Moorthi
Author-X-Name-First: K.
Author-X-Name-Last: Moorthi
Author-Name: K. Srihari
Author-X-Name-First: K.
Author-X-Name-Last: Srihari
Author-Name: S. Karthik
Author-X-Name-First: S.
Author-X-Name-Last: Karthik
Title: Improving business process by predicting customer needs based on seasonal analysis: the role of big data in e-commerce
Abstract:
Many e-commerce sites give item recommendations to buyers while they navigate the site. This study aims to identify the ways to predict the customer demands based on different seasonal in India and improving the business process of a new e-commerce seller by giving recommendations. We focus on textile and we categorised the seasonal in to three winter season, summer season and rainy season. In this study we analyse historical sale record of a new e-commerce seller Esteavo International based on these three seasonal. Using these analyses, we aim to determine the purchase patterns of the customers and the factors affecting the changes in sale on different seasons. Also, we developed new big data architecture it guides the e-commerce seller for taking effective decisions to improve their business process.
Journal: Int. J. of Business Excellence
Pages: 561-574
Issue: 4
Volume: 20
Year: 2020
Keywords: big data analytics; seasonal analysis; textile; e-commerce; recommendations.
File-URL: http://www.inderscience.com/link.php?id=106438
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Handle: RePEc:ids:ijbexc:v:20:y:2020:i:4:p:561-574

Template-Type: ReDIF-Article 1.0
Author-Name: José Jaconias Da Silva
Author-X-Name-First: José Jaconias Da
Author-X-Name-Last: Silva
Author-Name: Claudia Brito Silva Cirani
Author-X-Name-First: Claudia Brito Silva
Author-X-Name-Last: Cirani
Author-Name: Joseane Laura Pereira De Amorim
Author-X-Name-First: Joseane Laura Pereira De
Author-X-Name-Last: Amorim
Title: Mapping organisational competences: case study on a franchise in the food industry in Brazil
Abstract:
This study aimed to map empirically organisational, functional and individual competences in a unit of a large franchise network in the food industry in Brazil. The objective was to assess activities previously established and based on the theme of competence. A case study was presented on a company located in Cuiab&#225;, Mato Grosso do Sul, Brazil, and to achieve the goals, we used a specific methodology for mapping competences in a qualitative approach. Among the organisational competences (OCs) identified are 'product quality, along with efficient delivery, leaves the customer satisfied', 'well prepared menu and particular flavour of dishes that pleases the customer', 'skilled professionals in the production, sales and delivery processes' and 'the franchise brand name that stands out for quality and positive associations to the product/service and the organisation itself, which translate into intangible results, such as acceptance, satisfaction and benefits'. The model tested was adequate to identify organisational competences as well as functional and individual competences.
Journal: Int. J. of Business Excellence
Pages: 575-594
Issue: 4
Volume: 20
Year: 2020
Keywords: competences; organisational; functional; individual; case study.
File-URL: http://www.inderscience.com/link.php?id=106440
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Handle: RePEc:ids:ijbexc:v:20:y:2020:i:4:p:575-594

Template-Type: ReDIF-Article 1.0
Author-Name: Souraj Salah
Author-X-Name-First: Souraj
Author-X-Name-Last: Salah
Author-Name: Abdussalam A. Alhabeeb
Author-X-Name-First: Abdussalam A.
Author-X-Name-Last: Alhabeeb
Title: Quality management and business excellence studies from an Islamic-culture perspective: a literature review
Abstract:
The foundation of quality management (QM) and business excellence (BE) was mainly advocated by Western scholars criticised for their focus on tangible aspects of performance. The Japanese added non-tangible aspects by emphasising a quality culture of loyalty and social responsibility. Spiritual and religious teachings are among top influential values in various societies. There is limited research done on their relation to the concepts of QM and BE. This paper provides an insight into what has been realised so far in QM and BE studies related to Islamic-culture through a comprehensive review of literature to identify the main concentration areas and contributions. Two thirds of the relevant articles were published recently in the field of Islamic worldview and practice. Studying Islamic worldview concepts is significant to understand their implication on individual and organisational performance. In the future, it is recommended to conduct studies on the proposal of new Islamic frameworks or quality culture and their impact on contemporary quality studies, in comparison to other frameworks.
Journal: Int. J. of Business Excellence
Pages: 471-499
Issue: 4
Volume: 20
Year: 2020
Keywords: business excellence; quality culture; quality management; Islamic worldview; Islamic perspective.
File-URL: http://www.inderscience.com/link.php?id=106456
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Handle: RePEc:ids:ijbexc:v:20:y:2020:i:4:p:471-499

Template-Type: ReDIF-Article 1.0
Author-Name: Preethi Viswanathan
Author-X-Name-First: Preethi
Author-X-Name-Last: Viswanathan
Author-Name: Garima Gupta
Author-X-Name-First: Garima
Author-X-Name-Last: Gupta
Title: Quality-satisfaction-loyalty linkage and switching costs: findings in the context of online life insurance
Abstract:
The emergence of online life insurance in recent years has provided consumers with flexibility and ease of taking an insurance policy besides making it imperative for firms to consistently formulate strategies to ensure customer satisfaction and loyalty in future. In this respect, the present study examines the linkages between service quality, satisfaction, loyalty and switching costs in the context of online life insurance. Using survey methodology, responses pertaining to the aforesaid constructs are obtained from a sample of 128 customers. Though significant variations are not revealed in customers' perceptions across demographic groups, but it establishes mediating role of satisfaction and the moderating role of switching costs along with the significant impact of service quality in influencing loyalty behaviour. It provides theoretical as well as practical implications for the service providers. The paper ends with acknowledging the limitations and outlines the directions for undertaking further research in this pertinent domain.
Journal: Int. J. of Business Excellence
Pages: 1-16
Issue: 1
Volume: 21
Year: 2020
Keywords: online life insurance; service quality; customer satisfaction; switching costs; loyalty.
File-URL: http://www.inderscience.com/link.php?id=106932
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Handle: RePEc:ids:ijbexc:v:21:y:2020:i:1:p:1-16

Template-Type: ReDIF-Article 1.0
Author-Name:  Rajagopal
Author-X-Name-First: 
Author-X-Name-Last: Rajagopal
Title: Impact of referrals on buying decisions and cognitive behaviour among aging consumers
Abstract:
This study attempts to explore the consumer decision process among aging consumers through referral marketing like interpersonal communications, corporate referral programs, advertising, and word-of-mouth. The study has been conducted in Mexico City by administering the semi-structured research questionnaire among 114 elderly consumers, who represented C&#43; and C socio-economic demographic segments. By analysing the key variables on brand communication, social media, brand attributes, consumption experience, quality of referrals, trust, value for money, and perceived consumer value, the study reveals that face-to-face interactions with fellow consumers serve as more effective referrals than knowledge for making purchase decisions among elderly consumers. The results of the study emphasise that the quality of referrals on brands are built around brand promise, value for money, and perceived consumer values. Quality of referrals develops trust on brands, and influences upstream marketing values among elderly consumers. Accordingly, consumers steer cognitive process to develop emotions and brand attachment, which augment their perceived value.
Journal: Int. J. of Business Excellence
Pages: 118-138
Issue: 1
Volume: 21
Year: 2020
Keywords: consumer referrals; decision making; aging consumers; consumer emotions; brand attraction; Mexico.
File-URL: http://www.inderscience.com/link.php?id=106933
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Handle: RePEc:ids:ijbexc:v:21:y:2020:i:1:p:118-138

Template-Type: ReDIF-Article 1.0
Author-Name: Kristy J. Lauver
Author-X-Name-First: Kristy J.
Author-X-Name-Last: Lauver
Author-Name: Abraham Y. Nahm
Author-X-Name-First: Abraham Y.
Author-X-Name-Last: Nahm
Author-Name: Brent S. Opall
Author-X-Name-First: Brent S.
Author-X-Name-Last: Opall
Author-Name: James P. Keyes
Author-X-Name-First: James P.
Author-X-Name-Last: Keyes
Title: The importance of aligning lean with organisational strategy
Abstract:
This study explores how strategic direction of firms may affect salient factors that were found in prior research to be conducive for lean implementation success. We use Venkatraman's (1989a) categorisation of strategy and examine their correlation with workers' perceived job security, perceived personal benefits of lean, and level of training on lean (Nahm et al., 2012). We apply intraclass correlations, ANOVA analyses, and regression analysis within the study. Lean success factors were affected differently by each type of organisational strategy examined (proactiveness, defensiveness, analysis and futurity). Workers perceived their jobs to be secure in all four types of strategies. They also perceived personal benefits of lean positively under futurity strategy, but were negative about it under proactiveness and defensiveness strategies. Training on lean concepts and techniques was actively carried out in firms with analysis and futurity strategies but significantly less training was done in firms adopting a proactiveness strategy.
Journal: Int. J. of Business Excellence
Pages: 17-36
Issue: 1
Volume: 21
Year: 2020
Keywords: lean implementation; strategy; perceived job security; perceived personal benefits of lean; training on lean.
File-URL: http://www.inderscience.com/link.php?id=106934
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Handle: RePEc:ids:ijbexc:v:21:y:2020:i:1:p:17-36

Template-Type: ReDIF-Article 1.0
Author-Name: Abhishek Singh
Author-X-Name-First: Abhishek
Author-X-Name-Last: Singh
Author-Name: Santosh Rangnekar
Author-X-Name-First: Santosh
Author-X-Name-Last: Rangnekar
Title: Enhancing proactivity among hospital employees: a serial mediation model
Abstract:
This research article aims to investigate the mechanism by which employees' proactivity can be enhanced in the healthcare context. This study examined the direct impact of empowering leadership on employee proactivity by investigating the sequentially mediating effect through goal orientation, and commitment to managers and company. In serial mediation model, direct and indirect effects were examined through regression analysis, structure equation modelling and PROCESS. To test hypothesis of serial mediation model, data was collected from 252 employees of three National Accreditation Board for Healthcare Service Providers (NABH) accredited hospitals Uttarakhand, India. The results of statistical analysis revealed that empowering leadership has direct positive and significant impact on employee proactivity and indirect significant impact through goal orientation and commitment to managers and company.
Journal: Int. J. of Business Excellence
Pages: 64-80
Issue: 1
Volume: 21
Year: 2020
Keywords: empowering leadership; goal orientation; commitment to managers and company; employee proactivity; Indian NABH accredited hospitals.
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Handle: RePEc:ids:ijbexc:v:21:y:2020:i:1:p:64-80

Template-Type: ReDIF-Article 1.0
Author-Name: Renu L. Rajani
Author-X-Name-First: Renu L.
Author-X-Name-Last: Rajani
Author-Name: Githa S. Heggde
Author-X-Name-First: Githa S.
Author-X-Name-Last: Heggde
Title: Capacity management strategies in supply chains &#45; a critical review and directions for future
Abstract:
This paper presents a thorough review of research in the areas of capacity management strategies (CMS), based on product-based and services-based supply chains, as applicable to services industry. Research efforts highlight CMS as a neglected discipline in supply chains (SCs), especially with emerging shift from goods to services supply chains (SSCs). 133 papers were analysed in detail for review after four levels of filtering of 6,328 records of citations and reading of 664 papers. The review context includes both goods and services, cross-geographies, across all elements of exchanges (assets, information, knowledge and relationships), across supply chain structures and covers research carried out involving various methodologies. The findings indicate research gaps in developing economies, for evolving network-based supply chain structures, and need to integrate research from disciplines of services marketing, manufacturing supply chains, industrial engineering, and operations management to provide methodical approaches to capacity management in SSCs. A value delivery framework is arrived at for use of CMS to address supply chain risks (SCRs) and to improve company performance.
Journal: Int. J. of Business Excellence
Pages: 81-117
Issue: 1
Volume: 21
Year: 2020
Keywords: supply chain management; SCM; services supply chain management; SSCM; capacity management options; CMOs; services management; performance management; services operations; supply chain; SC; services supply chains; SSCs; capacity management strategies; CMS; supply chain risk; SCR.
File-URL: http://www.inderscience.com/link.php?id=106951
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Handle: RePEc:ids:ijbexc:v:21:y:2020:i:1:p:81-117

Template-Type: ReDIF-Article 1.0
Author-Name: Luís Alberto Monteiro De Barros
Author-X-Name-First: Luís Alberto Monteiro De
Author-X-Name-Last: Barros
Author-Name: Adalberto Fischmann
Author-X-Name-First: Adalberto
Author-X-Name-Last: Fischmann
Title: Strategy code: indicators of organisational alignment for obtaining strategy implementation effectiveness
Abstract:
This study aimed to investigate whether organisational strategy implementation is effective given the alignment of certain strategic systems. The method used to achieve the proposed objective basically consisted of applying logistic regression to fit a model to the data collected, which allows the values of the dependent variable (effectiveness of strategy implementation) to be estimated from the values of the predictor variables (level of strategic alignment). The originality of this study lies in its systemic approach to the problem of strategy implementation and its final propositions represent a step forward in understanding the key code of strategy, suggesting that the alignment of some strategic systems is more important than other alignments and that, to be effective, firms must align their strategies with the necessary resources and planned initiatives to implement them, with their strategic controls, as well as with the organisational design.
Journal: Int. J. of Business Excellence
Pages: 37-63
Issue: 1
Volume: 21
Year: 2020
Keywords: strategy code; indicators; organisational alignment; strategy implementation; strategic effectiveness; strategic systems; initiatives; controls; resources; organisational design.
File-URL: http://www.inderscience.com/link.php?id=106953
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Template-Type: ReDIF-Article 1.0
Author-Name: David Daniel Hammes Junior
Author-X-Name-First: David Daniel Hammes
Author-X-Name-Last: Junior
Author-Name: Luísa Karam De Mattos
Author-X-Name-First: Luísa Karam De
Author-X-Name-Last: Mattos
Author-Name: Leonardo Flach
Author-X-Name-First: Leonardo
Author-X-Name-Last: Flach
Title: Audit report lag determinants: a panel data regression model with all companies listed on the Dow Jones Stock Index
Abstract:
This study aims to analyse the determinants of audit report lag (ARL) in companies listed on the Dow Jones Stock Index and identify whether the companies audited by an auditing firm with expertise in the audited sector have a lower ARL than the others. We applied a panel data regression model with all companies listed on the Dow Jones Stock Index. We collected data from several variables, during the years from 2013 to 2017. We collected the data at the website of each company, in the reference forms and in the standardised financial statements. Other data we collected at the website Edgar Online. We started with the hypothesis that companies audited by expert auditors have a lower ARL than the other companies. The importance of this research lies in the fact that reducing the ARL enables the disclosure of financial statements in time and facilitates the investors' decision-making process.
Journal: Int. J. of Business Excellence
Pages: 139-152
Issue: 1
Volume: 21
Year: 2020
Keywords: auditing; business intelligence; audit firm; audit report lag; ARL; expertise.
File-URL: http://www.inderscience.com/link.php?id=106954
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Handle: RePEc:ids:ijbexc:v:21:y:2020:i:1:p:139-152

Template-Type: ReDIF-Article 1.0
Author-Name: Saeed Zolfaghari
Author-X-Name-First: Saeed
Author-X-Name-Last: Zolfaghari
Author-Name: Alireza Aliahmadi
Author-X-Name-First: Alireza
Author-X-Name-Last: Aliahmadi
Author-Name: Mohammad Mahdavi Mazdeh
Author-X-Name-First: Mohammad Mahdavi
Author-X-Name-Last: Mazdeh
Author-Name: Javid Zare
Author-X-Name-First: Javid
Author-X-Name-Last: Zare
Title: The alignment between business strategy and project strategy and its effects on the dimensions of project success using PLS-SEM
Abstract:
Increasing the companies' dependence on new product development (NPD) projects, as a way to carry out strategies, makes the alignment of these projects with organisational objectives more crucial. Utilising partial least squares structural equation modelling (PLS-SEM), this study sheds light on the process and logic of alignment between project strategy and business strategy and how the alignment affects different dimensions of project success of 91 NPD projects in 30 companies in Iran. This study elucidates the critical importance of alignment and prioritises the elements of project strategy in alignment with business strategy to achieve the specific dimensions of project success.
Journal: Int. J. of Business Excellence
Pages: 250-273
Issue: 2
Volume: 21
Year: 2020
Keywords: strategic project management; business strategy; project strategy; alignment; project success; NPD projects; partial least squares structural equation modelling; PLS-SEM.
File-URL: http://www.inderscience.com/link.php?id=107579
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Handle: RePEc:ids:ijbexc:v:21:y:2020:i:2:p:250-273

Template-Type: ReDIF-Article 1.0
Author-Name: Nilton Gomes Furtado
Author-X-Name-First: Nilton Gomes
Author-X-Name-Last: Furtado
Author-Name: Julia Vasconcelos Furtado
Author-X-Name-First: Julia Vasconcelos
Author-X-Name-Last: Furtado
Author-Name: Lauro César Vieira Filho
Author-X-Name-First: Lauro César Vieira
Author-X-Name-Last: Filho
Author-Name: Rodrigo Cunha Da Silva
Author-X-Name-First: Rodrigo Cunha Da
Author-X-Name-Last: Silva
Title: The influence of technology payment adoption in satisfaction: a study with restaurant consumers
Abstract:
This study analyses the relationship between the perceptions about technology payment use and consumers' satisfaction in food and beverage industry. Observing the phenomenon of technology implementation in the catering industry, the present study sought to review the existing literature and describe the state of the art on the matter, articulating experiences of studies held domestically and internationally. A survey had been applied seeking to understand this global phenomenon of technology payment and its impact on customer perception. We analysed data collected through 950 questionnaires and categorised influencing factors that affect the perception and satisfaction of using mobile payment technologies in restaurants. The quantitative study allowed an understanding on which factors are more relevant on perception and use of mobile payment technologies, identifying a set of influencing factors, as well as finding out the advantages and disadvantages perceived by consumers in the use of mobile payment technologies.
Journal: Int. J. of Business Excellence
Pages: 209-230
Issue: 2
Volume: 21
Year: 2020
Keywords: mobile payment; mobile technology; smartphone; technology; customer perception; near field campus; NFC; smartphone payment; app; payment restaurant.
File-URL: http://www.inderscience.com/link.php?id=107580
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Handle: RePEc:ids:ijbexc:v:21:y:2020:i:2:p:209-230

Template-Type: ReDIF-Article 1.0
Author-Name: Nandkumar Mishra
Author-X-Name-First: Nandkumar
Author-X-Name-Last: Mishra
Author-Name: Santosh B. Rane
Author-X-Name-First: Santosh B.
Author-X-Name-Last: Rane
Title: Development and deployment of organisational culture maturity model (TMKC) for the business excellence success
Abstract:
The paper describes the development of the maturity-based organisational culture model (TMKC &#45; team bonding-motivation-knowledge management-commitment for improvement). Each level of the model has practices for the improvements. The model deployment in 11 different organisations indicates the earnings before interest, depreciation, taxes and amortisation (EBITDA) are significantly higher. Delphi method-based survey, dipstick survey and correlation analysis were applied to discover the extent of the problem. The cluster analysis, principal components analysis and artificial neural network were used to prioritise organisation-based cultural factors from 13 to 4. The impact of TMKC model was validated through pilots and statistical tests. The higher maturity levels of 4 and 5 have significantly increased business excellence (BE) initiative goal achievement rate from 34% to 86%. The successful TMKC model deployment positively impacts % EBITDA change. The model has been piloted in 11 cases and its finding can change with deployments in varied instances.
Journal: Int. J. of Business Excellence
Pages: 153-169
Issue: 2
Volume: 21
Year: 2020
Keywords: team bonding-motivation-knowledge management-commitment for the improvement; TMKC; business excellence; BE; maturity models; principal components analysis; cluster analysis; artificial neural network; Delphi-based survey.
File-URL: http://www.inderscience.com/link.php?id=107591
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Template-Type: ReDIF-Article 1.0
Author-Name: Marcelo Machado De Freitas
Author-X-Name-First: Marcelo Machado De
Author-X-Name-Last: Freitas
Author-Name: Leonardo Flach
Author-X-Name-First: Leonardo
Author-X-Name-Last: Flach
Author-Name: Luísa Karam De Mattos
Author-X-Name-First: Luísa Karam De
Author-X-Name-Last: Mattos
Author-Name: David Daniel Hammes <suffix>Junior</suffix>
Author-X-Name-First: David Daniel Hammes
Author-X-Name-Last: <suffix>Junior</suffix>
Title: Measuring performance in education: a cross-country analysis
Abstract:
This research aims to identify and analyse the variables that affect the efficiency of public spending in secondary education, in a cross-country perspective. Applying the methods of data envelopment analysis, Malmquist index, and panel data regression, we analysed data from 65 countries that undertook the PISA examination. The results demonstrate that Brazil was the most inefficient in applying its resources over the period and achieved only 84.3% of its potential outputs. Finally, the significant variables in explaining the efficiency were the natural logarithm of the GDP per capita, the curriculum autonomy of schools, financial autonomy, and the level of corruption and the socioeconomic backgrounds of students.
Journal: Int. J. of Business Excellence
Pages: 170-190
Issue: 2
Volume: 21
Year: 2020
Keywords: performance measurement; efficiency; education; panel data analysis; Malmquist index; cross-country analysis.
File-URL: http://www.inderscience.com/link.php?id=107592
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Handle: RePEc:ids:ijbexc:v:21:y:2020:i:2:p:170-190

Template-Type: ReDIF-Article 1.0
Author-Name: Jagdeep Singh
Author-X-Name-First: Jagdeep
Author-X-Name-Last: Singh
Author-Name: Surjit Kumar Gandhi
Author-X-Name-First: Surjit Kumar
Author-X-Name-Last: Gandhi
Author-Name: Harwinder Singh
Author-X-Name-First: Harwinder
Author-X-Name-Last: Singh
Title: Assessment of implementation of lean manufacturing in manufacturing unit &#45; a case study
Abstract:
Lean manufacturing is a performance-based strategy for maximising customer value by elimination of waste, while improving profitable growth of the organisation. The present study has been carried out at recliner assembly shop of an automobile manufacturing industry in North India with an aim to develop and implement lean manufacturing program in a systematic manner. The systematic procedure has been adopted to identify wastes, their reasons of occurrence and selection of suitable methods adopted for their removal. The recommendations of experts have been implemented by conducting a tack time study of recliner assembly process which reduced inventory by 14% by line balancing. The divisions of customer's monthly requirements into week plans has improved the tool setup time by 29% and reduced working delay. Administrative controls have been implemented to conduct in house training sessions of workers that had reduced absenteeism by 15%.
Journal: Int. J. of Business Excellence
Pages: 274-296
Issue: 2
Volume: 21
Year: 2020
Keywords: lean manufacturing; manufacturing industry; rejection rate.
File-URL: http://www.inderscience.com/link.php?id=107593
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Handle: RePEc:ids:ijbexc:v:21:y:2020:i:2:p:274-296

Template-Type: ReDIF-Article 1.0
Author-Name: Hussain Ahmad Hussain Awad
Author-X-Name-First: Hussain Ahmad Hussain
Author-X-Name-Last: Awad
Title: Investigating employee performance impact with integration of task technology fit and technology acceptance model: the moderating role of self-efficacy
Abstract:
This study sheds light on the relationship between technology factors and employee performance impact. The current study develops an integrated technology model underpinned task technology fit (TTF) and technology acceptance model (TAM) to investigate employee performance impact in Saudi public organisations. This study goes a step further and examined the moderating effect of self-efficacy between internet usage and employee satisfaction. Structural equation modelling (SEM) was used for statistical analysis. Findings revealed that altogether technology acceptance model and task technology fit explained &lt;i&gt;R&lt;/i&gt;&lt;SUP align="right"&gt;&lt;SMALL&gt;2&lt;/SMALL&gt;&lt;/SUP&gt; 54.7% variance in internet usage and &lt;i&gt;R&lt;/i&gt;&lt;SUP align="right"&gt;&lt;SMALL&gt;2&lt;/SMALL&gt;&lt;/SUP&gt; 60.9% variance in employee performance. Results also confirmed that self-efficacy moderate the relationship between internet usage and employee satisfaction. This study is unique as it contributes to information system literature and confirmed two-well known technology theories (TTF and TAM) with relation to employee performance impact.
Journal: Int. J. of Business Excellence
Pages: 231-249
Issue: 2
Volume: 21
Year: 2020
Keywords: task technology fit; TTF; technology acceptance model; TAM; satisfaction; internet usage; performance impact; structural equation modelling; SEM.
File-URL: http://www.inderscience.com/link.php?id=107594
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Handle: RePEc:ids:ijbexc:v:21:y:2020:i:2:p:231-249

Template-Type: ReDIF-Article 1.0
Author-Name: Tayseer Said Zatar
Author-X-Name-First: Tayseer Said
Author-X-Name-Last: Zatar
Title: Understanding organisational change implementation with integration of self-determination theory and knowledge management strategies: the mediating role of employee readiness to change
Abstract:
Expanding competitive business markets, restructuring, rightsizing, privatisation and government legislation are increasing the pressure for organisation change (OC) to stay alive. Therefore, dynamic organisations need to focus on fostering employee motivation and knowledge management strategies to implement successful organisational change. We advance the body of knowledge on this subject by proposing a motivational research model that combines two well-known theories: self-determination theory and knowledge management strategy. The research model was empirically tested using 350 responses collected from government employees of Saudi Arabia. Data was analysed using the structural equation modelling (SEM). Findings revealed that newly developed integrated model had significant influence on employee readiness and explained 59.5% variance in employee readiness to change. The importance performance matrix analysis (IPMA) suggested that manager and policy makers should pay attention on personalisation knowledge and employee readiness to change in order to bring successful organisational change implementation.
Journal: Int. J. of Business Excellence
Pages: 191-208
Issue: 2
Volume: 21
Year: 2020
Keywords: knowledge management strategy; employee readiness to change; self-determination theory; organisational change implementation; structural equation modelling; SEM.
File-URL: http://www.inderscience.com/link.php?id=107595
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Handle: RePEc:ids:ijbexc:v:21:y:2020:i:2:p:191-208

Template-Type: ReDIF-Article 1.0
Author-Name: Rinki Dahiya
Author-X-Name-First: Rinki
Author-X-Name-Last: Dahiya
Author-Name: Santosh Rangnekar
Author-X-Name-First: Santosh
Author-X-Name-Last: Rangnekar
Title: Relationship between forgiveness at work and life satisfaction: Indian manufacturing organisations
Abstract:
Researchers have strived to comprehend the essentials of a happy and satisfied life &#45; a fundamental question &#45; for decades, which has gained popularity in organisations, academics and policy circles in contemporary times, when occupational discord is inevitable. The purpose of the present study is to investigate the relationship between forgiveness at work (self, others and situations) and life satisfaction, and also to examine the moderating role of age in the relationship between forgiveness at work and life satisfaction. Data were collected from 352 employees working in Indian manufacturing organisations and analysed using hierarchical multiple regression. The results show that indicators of forgiveness significantly influence life satisfaction. Moreover, it was found that age moderates the relationship between forgiveness (self and others) and life satisfaction in such a way that it becomes stronger for older employees than younger employees. Based on the findings, the present study posits that HR professionals and practitioners should develop and implement psychological interventions and practices aimed at fostering forgiveness and cultivating life satisfaction among employees.
Journal: Int. J. of Business Excellence
Pages: 359-377
Issue: 3
Volume: 21
Year: 2020
Keywords: age; forgiveness; life satisfaction; employees; India; manufacturing organisations.
File-URL: http://www.inderscience.com/link.php?id=108194
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Handle: RePEc:ids:ijbexc:v:21:y:2020:i:3:p:359-377

Template-Type: ReDIF-Article 1.0
Author-Name: Maani Dutt
Author-X-Name-First: Maani
Author-X-Name-Last: Dutt
Author-Name: Anurupa B. Singh
Author-X-Name-First: Anurupa B.
Author-X-Name-Last: Singh
Author-Name: Ambrish Joshi
Author-X-Name-First: Ambrish
Author-X-Name-Last: Joshi
Title: Online shopping experience in India: an examination of consumers world
Abstract:
In a gradually increasing competitive atmosphere, more examination is required by companies to understand determinants of the success of their online shopping in terms of website effectiveness, brand experience and their influence on building trust in the context of online footwear retailing. This paper analyses the relationship between e-service quality and effects of brand experience, role of website effectiveness, and their effect on trust. Online survey using a convenience sample capturing the above constructs was verified for validity and reliability prior to distribution. SEM multigroup analysis is done to test the hypothesized relations and the role of trust as a moderating variable. Most of the data being collected from Delhi/NCR, India. This study may help retailers in focussing on the areas to create trust towards the brand and online platform. The model would also help prevailing online retailers to tune their business conferring to the findings of research. Our model considers the role of brand experience together with online platform for the effective role of trust.
Journal: Int. J. of Business Excellence
Pages: 378-393
Issue: 3
Volume: 21
Year: 2020
Keywords: e-commerce; electronic commerce; online shopping; trust; website; brand experience; e-service quality; India.
File-URL: http://www.inderscience.com/link.php?id=108195
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Handle: RePEc:ids:ijbexc:v:21:y:2020:i:3:p:378-393

Template-Type: ReDIF-Article 1.0
Author-Name: Asem Tahtamouni
Author-X-Name-First: Asem
Author-X-Name-Last: Tahtamouni
Author-Name: Alaa Abu Mallouh
Author-X-Name-First: Alaa Abu
Author-X-Name-Last: Mallouh
Author-Name: Tawfiq Taleb Tawfiq
Author-X-Name-First: Tawfiq Taleb
Author-X-Name-Last: Tawfiq
Title: Board diversity and corporate performance: the Jordanian Industrial Corporations case
Abstract:
This paper aims to explore the relationship between board diversity and corporate performance in Jordanian Industrial Corporations during the year (2014). This will be explored through examining the impact of the board diversity in terms of (independence, educational level, and age) on the corporate financial performance in the latter companies. The paper also aims to identify the impact of board size, and corporate size on the corporate financial performance in the latter companies. The study's sample consists of 49 Jordanian Industrial Corporations listed on Amman Stock Exchange. The paper will analyse the annual financial reports of the selected companies. It will also conduct the multiple regression analysis in order to explore the relationship between the study's variables. It was found that there is a statistically significant relationship between the board diversity in terms of (independence and age) and the corporate financial performance in Jordanian Industrial Corporations.
Journal: Int. J. of Business Excellence
Pages: 297-315
Issue: 3
Volume: 21
Year: 2020
Keywords: board; corporate performance; industrial corporations; Amman Stock Exchange; Jordan.
File-URL: http://www.inderscience.com/link.php?id=108196
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Handle: RePEc:ids:ijbexc:v:21:y:2020:i:3:p:297-315

Template-Type: ReDIF-Article 1.0
Author-Name: A.M. Sakkthivel
Author-X-Name-First: A.M.
Author-X-Name-Last: Sakkthivel
Author-Name: V. Moovendhan
Author-X-Name-First: V.
Author-X-Name-Last: Moovendhan
Author-Name: Githa S. Heggde
Author-X-Name-First: Githa S.
Author-X-Name-Last: Heggde
Title: Investigating the relationship between age and smart phone usage patterns: evidences from Indian smart phone users
Abstract:
This study intended to develop new categories of smart phone usage patterns in to three types such as professional, social and personal centric usage and tested the same among different age groups, i.e., young, middle, old, etc. with reference to finding the intentions of usage patterns among the selected age groups. The survey had been conducted among 150 Indian smart phone users belong to different age groups and the results revealed: 1) all age groups intended to use smart phones for personal usage; 2) young age group users intended to use smart phones for professional usage; 3) whereas middle age group and old age group users intended to use smart phones for social and personal usage, respectively. The implications of the outcomes were discussed.
Journal: Int. J. of Business Excellence
Pages: 394-409
Issue: 3
Volume: 21
Year: 2020
Keywords: smart phones; usage pattern; personal; social; professional; young; middle; old; age groups; structural equation modelling; growing smart phone market.
File-URL: http://www.inderscience.com/link.php?id=108205
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Handle: RePEc:ids:ijbexc:v:21:y:2020:i:3:p:394-409

Template-Type: ReDIF-Article 1.0
Author-Name: Shivam Gupta
Author-X-Name-First: Shivam
Author-X-Name-Last: Gupta
Author-Name: Charu Bisaria
Author-X-Name-First: Charu
Author-X-Name-Last: Bisaria
Author-Name: Suneel Gupta
Author-X-Name-First: Suneel
Author-X-Name-Last: Gupta
Title: Discovering consumer preference and their satisfaction level towards branded and unbranded paints
Abstract:
Consumer preference is the study which involves in depth analysis of the attitude of buyers related with buying. The paint industry of India is bifurcated as the organised and unorganised sector. The units which are large and medium-sized form the organised sector while the small scale units come under the unorganised sector. By and by, development of the paint industry of India can be seen from the increase in requirements of the paints, particularly in urban communities. Paint gives the platform that makes the human life colourful and adds beauty to live a life with peace and tranquillity. This exploration has been directed on 50 respondents of Gomti Nagar in Lucknow City. Questionnaire survey technique has been utilised to lead the exploration. The questionnaire was shaped with the close-ended questions. The principle goal of this paper is to discover the consumer's preference and their satisfaction level while acquiring branded and unbranded paints and to explore the factors that help customers to select paints.
Journal: Int. J. of Business Excellence
Pages: 316-330
Issue: 3
Volume: 21
Year: 2020
Keywords: consumer preference; organised and unorganised sectors; Indian paint industry.
File-URL: http://www.inderscience.com/link.php?id=108206
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Handle: RePEc:ids:ijbexc:v:21:y:2020:i:3:p:316-330

Template-Type: ReDIF-Article 1.0
Author-Name: V. Raja Sreedharan
Author-X-Name-First: V. Raja
Author-X-Name-Last: Sreedharan
Author-Name: Murugan Pattusamy
Author-X-Name-First: Murugan
Author-X-Name-Last: Pattusamy
Author-Name: Smriti Mohan
Author-X-Name-First: Smriti
Author-X-Name-Last: Mohan
Author-Name: D. Jinil Persis
Author-X-Name-First: D. Jinil
Author-X-Name-Last: Persis
Title: A systematic literature review of Lean Six Sigma in financial services: key finding and analysis
Abstract:
The paper intends to analyse the impact of LSS in financial services through systematic literature review and identify current research gaps. It focuses more on exploring the different concepts in the area of financial services by performing a systematic literature review along with data visualisation techniques. The literature review of articles that are published in peer-reviewed scholarly journals from 1993 to 2017 was collected for performing the content analysis. Based, on the descriptive analysis performed on the collected materials, many results about the articles trend in the selected areas were found. Further, the content analysis revealed many research inferences like the role of e-banking, success factors, barriers in the context of LSS. Further, proposed work for future researchers in this field. The paper presents a systematic and unique application to detect the various opportunities for LSS in the financial domain.
Journal: Int. J. of Business Excellence
Pages: 331-358
Issue: 3
Volume: 21
Year: 2020
Keywords: Lean Six Sigma; LSS; financial institutions; financial services.
File-URL: http://www.inderscience.com/link.php?id=108207
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Handle: RePEc:ids:ijbexc:v:21:y:2020:i:3:p:331-358

Template-Type: ReDIF-Article 1.0
Author-Name: Dinesh B. Panchal
Author-X-Name-First: Dinesh B.
Author-X-Name-Last: Panchal
Author-Name: Bala Krishnamoorthy
Author-X-Name-First: Bala
Author-X-Name-Last: Krishnamoorthy
Title: Emerging perspectives on business model typologies
Abstract:
This study evaluates the available business model typologies with reference to the characteristics of a good classification scheme. The evaluation was done in two stages. In the first stage, business model typologies were checked for the availability of dimensions for classification and generalisability of dimensions to different industry sectors. Four business model typologies were shortlisted at the end of the first stage. Subsequently, the shortlisted typologies were evaluated using analytical hierarchy process (AHP) and technique for order of preference by similarity to ideal solution (TOPSIS). The second stage evaluation indicated the highest preference for typology with dimensions &#45; customer sensing, customer engagement, monetisation and value chain and linkages. Most of the business model typologies have limited validation and are inconsistent with one another. This study attempts to resolve this issue and identifies the typology which is theoretically complete and more useful in practice.
Journal: Int. J. of Business Excellence
Pages: 410-428
Issue: 3
Volume: 21
Year: 2020
Keywords: business model; business model elements; BMEs; analytical hierarchy process; AHP; TOPSIS; business model typology; BMT.
File-URL: http://www.inderscience.com/link.php?id=108208
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Handle: RePEc:ids:ijbexc:v:21:y:2020:i:3:p:410-428

Template-Type: ReDIF-Article 1.0
Author-Name: Praphul Joshi
Author-X-Name-First: Praphul
Author-X-Name-Last: Joshi
Author-Name: Kaushik Ghosh
Author-X-Name-First: Kaushik
Author-X-Name-Last: Ghosh
Author-Name: Vivek S. Natarajan
Author-X-Name-First: Vivek S.
Author-X-Name-Last: Natarajan
Author-Name: Purnendu Mandal
Author-X-Name-First: Purnendu
Author-X-Name-Last: Mandal
Title: Impact of healthcare access and socio-economic conditions on prevalence of metabolic syndrome: evidence from 2015 BRFSS
Abstract:
Metabolic syndrome (MetS) is a major public health challenge in the USA and elsewhere. MetS generates high costs to national healthcare system, as well as causing deteriorating health condition in individuals. Studies indicate that MetS may be influenced by demography, race, income, education level and access to healthcare system. Using 2015 national survey data &#45; Behavioural Risk Factor Surveillance System (BRFSS) &#45; this article analyses the prevalence of MetS across ethnic and socio-economic sections of population. The analysis supports the prevailing knowledge that MetS is influenced by access to healthcare, race, income and education level of population. An interesting finding of this work is that those who reported not having any kind of health coverage had a significantly lower prevalence of MetS compared to those who reported having health coverage.
Journal: Int. J. of Business Excellence
Pages: 429-443
Issue: 3
Volume: 21
Year: 2020
Keywords: national healthcare system; public health challenge; BRFSS; health coverage; national survey; metabolic syndrome; MetS.
File-URL: http://www.inderscience.com/link.php?id=108216
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Handle: RePEc:ids:ijbexc:v:21:y:2020:i:3:p:429-443

Template-Type: ReDIF-Article 1.0
Author-Name: Ghaith M. Al-Abdallah
Author-X-Name-First: Ghaith M.
Author-X-Name-Last: Al-Abdallah
Author-Name: Chew V. Lic
Author-X-Name-First: Chew V.
Author-X-Name-Last: Lic
Title: Barriers to Six Sigma implementation in Chinese small and medium steel enterprises
Abstract:
Six Sigma initiative has been in place for many years now and proven to be an effective methodology that serves to help enterprises achieve bottom-line improvements. Many large enterprises implement Six Sigma successfully and achieve cost saving of millions USD per year, however, it is a rare case that small and medium size enterprise employ Six Sigma methodology. This paper aims to identify the barriers to Six Sigma implementation in Chinese small and medium manufacturing enterprises in the steel industry. Interpretive paradigm was applied utilising qualitative research design, in which interviews were carried out on a convenience sample of small and medium steel enterprises in China. The results show that there are five main barriers to Six Sigma implementation for Chinese small and medium steel enterprise arranged in ascending order: conflict between Six Sigma culture and enterprise culture, the perception of Six Sigma is inefficient, lack of resources to implement Six Sigma, difficult to train or obtain enterprise-wide Six Sigma knowledge, high enterprise quality management system foundations requirements. The discussion, managerial implications and further research recommendations are provided based on the results of the study.
Journal: Int. J. of Business Excellence
Pages: 445-466
Issue: 4
Volume: 21
Year: 2020
Keywords: Six Sigma; small and medium enterprises; SMEs; steel industry; China.
File-URL: http://www.inderscience.com/link.php?id=108551
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Handle: RePEc:ids:ijbexc:v:21:y:2020:i:4:p:445-466

Template-Type: ReDIF-Article 1.0
Author-Name: Majeed Mustafa Othman Mansour
Author-X-Name-First: Majeed Mustafa Othman
Author-X-Name-Last: Mansour
Title: Acceptance of mobile banking in Islamic banks: integration of DeLone and McLean IS model and unified theory of acceptance and use of technology
Abstract:
The aim of this study is to investigate the factors that influence on user intention to adopt Islamic mobile banking. Islamic mobile banking is relatively new area of research when compared with other traditional online banking services such as internet banking and conventional mobile banking. Thus, understanding the determinants that influence on Islamic banking user intention is important. The present study integrates two well-known theories; the unified theory of acceptance and use of technology and DeLone and McLean IS success model in order to investigate user's behaviour towards adoption of Islamic mobile banking in Palestine. Findings of the structural equation modelling depicted that factors underpinned UTAUT and D%M model explained &lt;i&gt;R&lt;/i&gt;&lt;SUP align="right"&gt;&lt;SMALL&gt;2&lt;/SMALL&gt;&lt;/SUP&gt; 61.3% variance in user intention to adopt Islamic mobile banking. IPMA analysis suggested that managers and policy makers should focus on system quality in order to boost Islamic mobile banking adoption among customers of Islamic banks.
Journal: Int. J. of Business Excellence
Pages: 564-584
Issue: 4
Volume: 21
Year: 2020
Keywords: DeLone and McLean IS success model; D%M model; UTAUT; Islamic mobile banking; system quality; information quality; service quality; structural equation modelling; SEM.
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Handle: RePEc:ids:ijbexc:v:21:y:2020:i:4:p:564-584

Template-Type: ReDIF-Article 1.0
Author-Name: Suleiman Jamal Mohammad
Author-X-Name-First: Suleiman Jamal
Author-X-Name-Last: Mohammad
Author-Name: Asma Hussein Khalaf Al-Znaimat
Author-X-Name-First: Asma Hussein Khalaf
Author-X-Name-Last: Al-Znaimat
Author-Name: Abdullah Ahemd Aldaas
Author-X-Name-First: Abdullah Ahemd
Author-X-Name-Last: Aldaas
Author-Name: Asem Tahtamouni
Author-X-Name-First: Asem
Author-X-Name-Last: Tahtamouni
Title: Assessment of liquidity risk management in Islamic and conventional banks &#45; an empirical study
Abstract:
The aim of this study was to assess liquidity risk management (LRM) practices in Jordanian Islamic and conventional banks during the period (2013-2017). Data used were comprised from six banks, which consisted of three Islamic and three conventional banks in Jordan. Data from the banks financial annual reports covering from 2013-2017 were used to calculate the ratios used as a substitute for liquidity risk in conventional banking as well as Islamic banking in Jordan. The study found the relationship of the size of financial institution, return on asset, return on equity, and capital adequacy ratio with liquidity risk measurement is positive and important both in Islamic banks and conventional banks. Researchers found the practices of LRM are not optimal, yet were based on some considerations explained in this study. Further, progressive actions needs to be taken by the regulators and the banking players to improve the LRM practices.
Journal: Int. J. of Business Excellence
Pages: 549-563
Issue: 4
Volume: 21
Year: 2020
Keywords: liquidity risk; risk management; Islamic banks; conventional banks; Jordan; financial ratios.
File-URL: http://www.inderscience.com/link.php?id=108553
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Handle: RePEc:ids:ijbexc:v:21:y:2020:i:4:p:549-563

Template-Type: ReDIF-Article 1.0
Author-Name: Nour Mohammad Yaghoubi
Author-X-Name-First: Nour Mohammad
Author-X-Name-Last: Yaghoubi
Author-Name: Masoomeh Zareh Kaseb
Author-X-Name-First: Masoomeh Zareh
Author-X-Name-Last: Kaseb
Title: Effective factors on human capital retention in less prosperous regions: an empirical study
Abstract:
Human resources are the key element in development and excellence of an organisation. As large global organisations owe their international success to committed knowledge labour force, adoption of sound policies and proper management is very important in survival and retention of human resources. Currently, human resources leave the organisations in less prosperous areas due to lack of attention to needs and proper management. This study tends to investigate effective factors on retention of human resources in less prosperous areas (Zahedan Payame Noor University). These factors are identified based on literature, and classified into four groups of environmental, organisational, managerial and individual factors. Statistical population of the study consists of 70 university staff and professors. Considering finite population of the study, a questionnaire is distributed among all people. The results showed that the factors studied in this study are effective on retention of human resources. Meanwhile, managerial factor has the greatest effect on human resource retention.
Journal: Int. J. of Business Excellence
Pages: 530-548
Issue: 4
Volume: 21
Year: 2020
Keywords: human resource retention; environmental factors; organisational factors; managerial factors; individual factors.
File-URL: http://www.inderscience.com/link.php?id=108554
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Handle: RePEc:ids:ijbexc:v:21:y:2020:i:4:p:530-548

Template-Type: ReDIF-Article 1.0
Author-Name: Chitranshu Khandelwal
Author-X-Name-First: Chitranshu
Author-X-Name-Last: Khandelwal
Author-Name: Mukesh Kumar Barua
Author-X-Name-First: Mukesh Kumar
Author-X-Name-Last: Barua
Title: Modelling the barriers to implement SSCM in Indian plastic manufacturing sector
Abstract:
The plastic manufacturing sector is facing extreme pressure to become sustainable in the wake of growing consciousness towards the harmful effects of its supply chain operations on nature and society. However, the adoption of sustainability in the plastic supply chain is an arduous task because of the presence of several impediments. This paper provides a roadmap to Indian plastic manufacturing organisations for smooth adoption of sustainable supply chain practices by identifying 12 prominent barriers. These barriers were selected through literature review and views of specialists known to be working in the field for the past ten years. The mutual impacts between the barriers were found out using ISM-MICMAC method. The study reveals that lack of support and commitment from top management and lack of government interventions addressing sustainable practices are the most dominant barriers. The findings will assist the decision makers in making their firms sustainable by curbing the significant barriers.
Journal: Int. J. of Business Excellence
Pages: 467-487
Issue: 4
Volume: 21
Year: 2020
Keywords: sustainable supply chain management; SSCM; barriers; plastic manufacturing; ISM; MICMAC; India.
File-URL: http://www.inderscience.com/link.php?id=108555
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Handle: RePEc:ids:ijbexc:v:21:y:2020:i:4:p:467-487

Template-Type: ReDIF-Article 1.0
Author-Name: Faozi A. Almaqtari
Author-X-Name-First: Faozi A.
Author-X-Name-Last: Almaqtari
Author-Name: Najib H.S. Farhan
Author-X-Name-First: Najib H.S.
Author-X-Name-Last: Farhan
Author-Name: Ali T. Yahya
Author-X-Name-First: Ali T.
Author-X-Name-Last: Yahya
Author-Name: Eissa A. Al-Homaidi
Author-X-Name-First: Eissa A.
Author-X-Name-Last: Al-Homaidi
Title: Macro and socio-economic determinants of firms' financial performance: empirical evidence from Indian states
Abstract:
This study aims to investigate the impact of macro and socio-economic determinants on firms' financial performance using data of 1,770 firms from 19 Indian states over a period from 2008 to 2015. Firms' performance is considered as the dependent variable and is measured by profit after tax, return on asset and returns on net worth. Macroeconomic determinants include net state value added, capital invested, capital expenditures, per capita income, number of factories and working capital of the selected states. Further, socio-economic determinants contain state's population, level of education, rate of violence, number of workers, per capita power and highways length. The findings reveal that macroeconomic determinants namely; per capita income, capital invested, and number of factories and socio-economic determinants particularly; population, education rate and rate of violence in a state have the major significant impact on firms' performance. However, the other variables are related to some proxies of firms' performance.
Journal: Int. J. of Business Excellence
Pages: 488-512
Issue: 4
Volume: 21
Year: 2020
Keywords: macroeconomic determinants; socio-economic determinants; financial performance; Indian states.
File-URL: http://www.inderscience.com/link.php?id=108556
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Handle: RePEc:ids:ijbexc:v:21:y:2020:i:4:p:488-512

Template-Type: ReDIF-Article 1.0
Author-Name: Majid Mohammad Shafiee
Author-X-Name-First: Majid Mohammad
Author-X-Name-Last: Shafiee
Author-Name: Reihaneh Alsadat Tabaeeian
Author-X-Name-First: Reihaneh Alsadat
Author-X-Name-Last: Tabaeeian
Author-Name: Mastoureh Mehri
Author-X-Name-First: Mastoureh
Author-X-Name-Last: Mehri
Title: Performance excellence through spirituality, emotional labour and customer orientation in insurance industry
Abstract:
The purpose of the present study is to investigate the effect of spirituality and emotional labour of insurance agents and sellers on their customer orientation and performance excellence. In this research, spirituality and performance are uni-dimensional, while emotional labour and customer orientation have been introduced as multi-dimensional variables. The dimensions of emotional labour were deep acting and surface acting and the dimensions of customer orientation were customer sensing and customer responsiveness. The representatives of insurance companies in Iran were considered as the statistical population of this study. A questionnaire was used to collect the data. The validity of the questionnaire was examined by experts in this field and its reliability was confirmed using Cronbach's alpha method. Structural equation modelling with PLS approach was used to test the hypotheses. According to the results, spirituality and emotional labour were antecedents of customer sensing and customer responsiveness. Moreover, the performance has been influenced by customer sensing and responsiveness. This study helps policy makers and insurers seek excellence strategies through spirituality and emotional labour.
Journal: Int. J. of Business Excellence
Pages: 513-529
Issue: 4
Volume: 21
Year: 2020
Keywords: spirituality; emotional labour; customer orientation; customer sensing; responsiveness; performance excellence.
File-URL: http://www.inderscience.com/link.php?id=108557
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Handle: RePEc:ids:ijbexc:v:21:y:2020:i:4:p:513-529

Template-Type: ReDIF-Article 1.0
Author-Name: Smriti Pande
Author-X-Name-First: Smriti
Author-X-Name-Last: Pande
Author-Name: Ruby Sengar
Author-X-Name-First: Ruby
Author-X-Name-Last: Sengar
Author-Name: Narendra Singh Chaudhary
Author-X-Name-First: Narendra Singh
Author-X-Name-Last: Chaudhary
Title: Evaluating performance of apparel retail stores using data envelopment analysis
Abstract:
The purpose of this research paper is to evaluate the performance of chain of organised apparel retail stores and also to benchmark their performance at company as well as store level considering both discretionary as well as non-discretionary variables. The paper aims to use data envelopment analysis firstly, for calculating the efficiency score and secondly for calculating projections for each of the retail store in order to understand the excess in discretionary inputs and shortfalls in output. Results show that most of the retail stores are performing well but there is a scope for improvement in several cases. The study provides a framework for performance evaluation and also assists in identifying the areas of improvement.
Journal: Int. J. of Business Excellence
Pages: 19-32
Issue: 1
Volume: 22
Year: 2020
Keywords: retail; apparel; data envelopment analysis; DEA; non-discretionary; discretionary; India.
File-URL: http://www.inderscience.com/link.php?id=109211
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Handle: RePEc:ids:ijbexc:v:22:y:2020:i:1:p:19-32

Template-Type: ReDIF-Article 1.0
Author-Name: Jeanfrank T.D. Sartori
Author-X-Name-First: Jeanfrank T.D.
Author-X-Name-Last: Sartori
Author-Name: Guilherme F. Frederico
Author-X-Name-First: Guilherme F.
Author-X-Name-Last: Frederico
Author-Name: Maria Do Carmo Duarte Freitas
Author-X-Name-First: Maria Do Carmo Duarte
Author-X-Name-Last: Freitas
Author-Name: Ricardo Mendes Júnior
Author-X-Name-First: Ricardo Mendes
Author-X-Name-Last: Júnior
Title: Specificities of SMEs relevant to knowledge management: a systematic literature review
Abstract:
The various positive impacts that knowledge management (KM) offers to organisations that effectively apply it are fully consolidated in the literature. Nonetheless, even large enterprises, although usually abundant of human, financial and technological resources, are not always expressively successful on applying that concept. Small and medium-sized enterprises (SMEs) present numerous additional characteristics, challenges and obstacles to the implantation of KM. To contribute to change that reality, it is clear from the scientific perspective the importance of the effort to consolidate the state of art of knowledge on this field, especially because the last similar work dates to 2012 and significant research in different countries has been produced since then. In addition, just a few of previous works have their main goal like what is here presented. Thus, the present article is a systematic review of the literature of the relevant specificities of SMEs for KM in a global perspective.
Journal: Int. J. of Business Excellence
Pages: 83-97
Issue: 1
Volume: 22
Year: 2020
Keywords: knowledge management; KM; small and medium-sized enterprise; SME; systematic literature review; global perspective; specificities; knowledge; challenges; practices.
File-URL: http://www.inderscience.com/link.php?id=109212
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Handle: RePEc:ids:ijbexc:v:22:y:2020:i:1:p:83-97

Template-Type: ReDIF-Article 1.0
Author-Name: Gholamhosein Ahmadi
Author-X-Name-First: Gholamhosein
Author-X-Name-Last: Ahmadi
Author-Name: Ali Kazemi
Author-X-Name-First: Ali
Author-X-Name-Last: Kazemi
Author-Name: Bahram Ranjbarian
Author-X-Name-First: Bahram
Author-X-Name-Last: Ranjbarian
Title: Designing and testing the success model of shopping centres in Iran
Abstract:
The aim of this research is to identify the key factors of success of shopping centres in Iran. It will help investors, especially banks, reduce their investment risk. This research is a developmental study in terms of objective and descriptive-survey in terms of method. The tool to collect the data included interview and questionnaire based on Likert scale. Qualitative data were analyzed by using thematic analysis techniques and quantitative data were analyzed using SEM. The results revealed that six key factors play role in the success of shopping centres: 1) factors related to location; 2) factors related to administration of the shopping centres; 3) factors related to ownership and tenants; 4) factors related to goods and services; 5) factors related to marketing; 6) factors related to architecture and design. In addition, the moderating variable of the size of the shopping centre can change the effect of each of these factors.
Journal: Int. J. of Business Excellence
Pages: 52-68
Issue: 1
Volume: 22
Year: 2020
Keywords: success index; people visiting; shopping mall; shopping centre; Iran.
File-URL: http://www.inderscience.com/link.php?id=109213
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Handle: RePEc:ids:ijbexc:v:22:y:2020:i:1:p:52-68

Template-Type: ReDIF-Article 1.0
Author-Name: Bakhtiar Ostadi
Author-X-Name-First: Bakhtiar
Author-X-Name-Last: Ostadi
Author-Name: Mehdi Alibakhshi
Author-X-Name-First: Mehdi
Author-X-Name-Last: Alibakhshi
Author-Name: Mohammad Mehdi Sepehri
Author-X-Name-First: Mohammad Mehdi
Author-X-Name-Last: Sepehri
Title: Identification and prioritisation the critical activities of the emergency department using business continuity management concept
Abstract:
Supporting critical activities and key process in the unmoral situation is important success factor to any organisations and emergency department (ED) as one of the most important parts of the hospital. The aim of this paper is to identify and prioritise ED critical activities by using business continuity management (BCM) approach. For this purpose, preliminary ten main activities in ED were identified based on the patient flow mapping through using BPMN standard and literature review and experts judgement. Then, analytical hierarchy process (AHP) has been used to assess the identified ten activities of ED and to find their priorities in according to major criteria of criticality of an activity. Ten preliminary activity were refined and validated through interviews with ED experts. The findings of the study can be used by EDs as an important achievement in taking strategic decisions regarding BCM and resources allocation.
Journal: Int. J. of Business Excellence
Pages: 98-113
Issue: 1
Volume: 22
Year: 2020
Keywords: emergency department; critical activities; business continuity management; BCM; analytical hierarchy process; AHP; patients flow.
File-URL: http://www.inderscience.com/link.php?id=109214
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Handle: RePEc:ids:ijbexc:v:22:y:2020:i:1:p:98-113

Template-Type: ReDIF-Article 1.0
Author-Name: Hamood Mohd. Al-Hattami
Author-X-Name-First: Hamood Mohd.
Author-X-Name-Last: Al-Hattami
Author-Name: Jawahar D. Kabra
Author-X-Name-First: Jawahar D.
Author-X-Name-Last: Kabra
Author-Name: Murlidhar A. Lokhande
Author-X-Name-First: Murlidhar A.
Author-X-Name-Last: Lokhande
Title: Reducing costs in manufacturing firms by using target costing technique
Abstract:
The main study purpose is to explore: 1) whether the use of traditional methods leads to higher costs; 2) whether the use of target costing technique leads to lowering costs and increasing the profit margin of the firm. This paper is based on case study data, collected at one manufacturing firm (furniture). Target costing is a relatively simple technique and easy to understand and apply, although it has a significant impact on the profitability and competitive advantage of firms. The major study results include the following: 1) cost-based pricing in the factory leads to higher prices and an inability to compete; 2) the application of the target costing technique led to achieving a reduction in costs to the target reduction using tear-down analysis and value engineering. Moreover, it is also possible to confront local and foreign competition in a clear and orderly manner. The study also concluded that this technique has succeeded in lowering costs when applied in the factory (the study sample).
Journal: Int. J. of Business Excellence
Pages: 69-82
Issue: 1
Volume: 22
Year: 2020
Keywords: target costing; technique; traditional; manufacturing; reduction.
File-URL: http://www.inderscience.com/link.php?id=109216
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Handle: RePEc:ids:ijbexc:v:22:y:2020:i:1:p:69-82

Template-Type: ReDIF-Article 1.0
Author-Name: Mohd. Adil
Author-X-Name-First: Mohd.
Author-X-Name-Last: Adil
Author-Name: Mohd. Nasir
Author-X-Name-First: Mohd.
Author-X-Name-Last: Nasir
Author-Name: Mohd. Sadiq
Author-X-Name-First: Mohd.
Author-X-Name-Last: Sadiq
Author-Name: Kumkum Bharti
Author-X-Name-First: Kumkum
Author-X-Name-Last: Bharti
Title: SSTQUAL model: assessment of ATM service quality in an emerging economy
Abstract:
This study aims to identify the key dimensions of automated teller machine (ATM) service quality and attempts to analyse the dynamic relationships among service quality, e-satisfaction and e-loyalty in Indian bank industry. Items were drawn from well-known SSTQUAL model, with cultural adjustment and industry specific modifications. A structured questionnaire in English language was used to collect the data from 360 ATM users. Research findings show that security/privacy and enjoyments have emerged as key dimensions that concern ATM users in India. The relative importance of the SSTQUAL dimensions identified in this study provides bank managers with a handbook as to which issues are critical in order of importance. Because of the limited sample size, the research results may lack generalisability. More replicative works are needed to enhance the generalisability.
Journal: Int. J. of Business Excellence
Pages: 114-138
Issue: 1
Volume: 22
Year: 2020
Keywords: SSTQUAL; automated teller machine; ATM; electronic service quality; e-service quality; electronic word-of-mouth; e-WOM; electronic satisfaction; e-satisfaction; banking.
File-URL: http://www.inderscience.com/link.php?id=109222
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Handle: RePEc:ids:ijbexc:v:22:y:2020:i:1:p:114-138

Template-Type: ReDIF-Article 1.0
Author-Name: K. Sivananda Devi
Author-X-Name-First: K. Sivananda
Author-X-Name-Last: Devi
Author-Name: V. Raja Sreedharan
Author-X-Name-First: V. Raja
Author-X-Name-Last: Sreedharan
Author-Name: S.R. Devadasan
Author-X-Name-First: S.R.
Author-X-Name-Last: Devadasan
Title: Process enhancement in a wet grinder manufacturing company through lean implementation framework &#45; a case study
Abstract:
During the past two decades, lean production (LP) has been finding wide adoption for improving the processes. Despite its widespread adoption, LP is yet to find application in household appliances manufacturing industry. In order to overcome this deficiency partially, the research reported in this paper was carried out. This research was carried out in two phases. In the first phase, a model called conceptualisation lean implementation (CLIM) phase, inculcating, monitoring and controlling, manufacturing system transformation was designed to implement LP in wet grinder manufacturing industry. During the second phase, an investigation was conducted to examine the effect of implementing LP through CLIM model in wet grinder manufacturing industry. The outcome of this research indicated that CLIM model acts as a vehicle to successfully implement LP in wet grinder manufacturing industry. After reporting these activities, this paper is concluded with suggestions to conduct many more such investigations on implementing CLIM.
Journal: Int. J. of Business Excellence
Pages: 33-51
Issue: 1
Volume: 22
Year: 2020
Keywords: value stream mapping; lean production; 5S; takt time; current state map; cycle time; productivity.
File-URL: http://www.inderscience.com/link.php?id=109223
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Handle: RePEc:ids:ijbexc:v:22:y:2020:i:1:p:33-51

Template-Type: ReDIF-Article 1.0
Author-Name: R. Renuka Devi
Author-X-Name-First: R. Renuka
Author-X-Name-Last: Devi
Author-Name: T. Vetrivel
Author-X-Name-First: T.
Author-X-Name-Last: Vetrivel
Author-Name: P. Karthikeyan
Author-X-Name-First: P.
Author-X-Name-Last: Karthikeyan
Title: Study on sales promotion for female customers on select durable goods with special reference to Erode district, Tamil Nadu state, India
Abstract:
In this competitive world, female customers' buying behaviour decides the success of durable goods. The aim of this study is to investigate the impacts of various promotions of sales tools used on female customers buying behaviour towards selected durable goods. 750 set of the questionnaire were used for this analysis. Random sampling technique was adopted towards selecting the respondents. The reliability was measured through the Cronbach's alpha and these results reveal that it indirectly represents the most reliable part of the questionnaire. Pearson correlation and multiple regression analysis have been used to analyse the relation between the independent and dependent variables. Multiple regression analysis reveals that, the major sales promotion tools namely advertisement, free offer and price reduction, exchange offer and extended warranty period have a significant impact on customer's buying behaviour. The results of this study would help manufacturers and marketers to choose the types of promotion tool that significantly influence on the buying behaviour of female customers.
Journal: Int. J. of Business Excellence
Pages: 1-18
Issue: 1
Volume: 22
Year: 2020
Keywords: female; buying behaviour; free offer; price discount; promotion; regression; India.
File-URL: http://www.inderscience.com/link.php?id=109224
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Handle: RePEc:ids:ijbexc:v:22:y:2020:i:1:p:1-18

Template-Type: ReDIF-Article 1.0
Author-Name: Elia Oey
Author-X-Name-First: Elia
Author-X-Name-Last: Oey
Author-Name: Yu Sekiguchi
Author-X-Name-First: Yu
Author-X-Name-Last: Sekiguchi
Author-Name: Yunanto Adi Nugroho
Author-X-Name-First: Yunanto Adi
Author-X-Name-Last: Nugroho
Title: Export country selection with fuzzy AHP and PROMETHEE &#45; a case study of a shoe sole manufacturer
Abstract:
With the advancement of technology and communication, international business gives opportunity for firms to expand its coverage beyond its domestic markets. The research is a case study of a shoe sole manufacturer in Indonesia sought to expand its business to international market. Seven potential countries were shortlisted, and 15 sub-criteria were identified for the export market selection of the studied company. The study employed combination of fuzzy AHP and PROMETHEE for its analysis. Fuzzy AHP was used to calculate weight of (sub)-criteria, whilst PROMETHEE was used for ranking the alternatives. Two scenarios were performed using different preference functions in PROMETHEE to gain insights and ensure stability of the recommendation. Using PROMETHEE's stability interval, sensitivity analysis was also performed and recommended two stages of export plan. As the first stage it recommended three countries (Italy, China and Thailand) as the starting export countries for the studied company.
Journal: Int. J. of Business Excellence
Pages: 166-197
Issue: 2
Volume: 22
Year: 2020
Keywords: fuzzy; analytical hierarchical process; AHP; PROMETHEE; export; country selection.
File-URL: http://www.inderscience.com/link.php?id=109954
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Handle: RePEc:ids:ijbexc:v:22:y:2020:i:2:p:166-197

Template-Type: ReDIF-Article 1.0
Author-Name: Sajad Akbari
Author-X-Name-First: Sajad
Author-X-Name-Last: Akbari
Author-Name: Jafar Heydari
Author-X-Name-First: Jafar
Author-X-Name-Last: Heydari
Author-Name: Mohammad Ali Keramati
Author-X-Name-First: Mohammad Ali
Author-X-Name-Last: Keramati
Author-Name: Abbas Keramati
Author-X-Name-First: Abbas
Author-X-Name-Last: Keramati
Title: A mixed system of network data envelopment analysis to evaluate the performance of bank branches: an illustration with Iranian banks
Abstract:
Performance evaluation in the banking industry is important for managers, customers, investors, and stakeholders. Measuring and improving efficiency in banks are among the most important applications of the data envelopment analysis technique and numerous studies have been done in this area. This study is aimed to investigate and design a mixed structure in accordance with the conditions of Iranian banks. Since we want to obtain performance of different divisions of the new structure, an envelopment form of the NDEA model had to be used. Therefore, a slack-based NDEA model was selected to solve its mathematical model. The study sample consisted of 31 branches of a large commercial bank in Iran. The advantage of this research to previous studies is that the result will be more realistic considering the inputs and outputs consistent with Iran's banking conditions. The interesting result of this research can be mentioned as follows: there is no need to allocate high inputs in order to obtain the maximum efficiency of the branches.
Journal: Int. J. of Business Excellence
Pages: 198-212
Issue: 2
Volume: 22
Year: 2020
Keywords: data envelopment analysis; DEA; mixed system; network; efficiency; banking industry; performance evaluation; Iranian banks.
File-URL: http://www.inderscience.com/link.php?id=109955
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Handle: RePEc:ids:ijbexc:v:22:y:2020:i:2:p:198-212

Template-Type: ReDIF-Article 1.0
Author-Name: Shobhana Narayanan
Author-X-Name-First: Shobhana
Author-X-Name-Last: Narayanan
Author-Name: Annette Barnabas
Author-X-Name-First: Annette
Author-X-Name-Last: Barnabas
Title: Work-family conflict of women entrepreneurs in the informal sector in India
Abstract:
The objective of the study is to investigate the work-family conflict of women entrepreneurs in the informal sector in India. It considers the impact of demographic variables on the work-family conflict. It also focuses on the obstacles, namely, the economic and legal factors along with family-related factors, gender-related issues and technical factors, faced by women entrepreneurs, and their impact on work-family conflict. The study used a survey instrument to collect data from 245 women entrepreneurs from Tamil Nadu, India. The findings of the study depict that among the demographic variables, the time spent at home had the highest impact on the work-family conflict. The overall findings conclude that lack of spousal support, one of the family related factors is the best predictor of work-family conflict among the various obstacles faced by women entrepreneurs.
Journal: Int. J. of Business Excellence
Pages: 226-246
Issue: 2
Volume: 22
Year: 2020
Keywords: women entrepreneurs; informal sector; work-family conflict; WFC; obstacles; India.
File-URL: http://www.inderscience.com/link.php?id=109958
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Handle: RePEc:ids:ijbexc:v:22:y:2020:i:2:p:226-246

Template-Type: ReDIF-Article 1.0
Author-Name: Bahman Jamshidieini
Author-X-Name-First: Bahman
Author-X-Name-Last: Jamshidieini
Author-Name: Kamran Rezaie
Author-X-Name-First: Kamran
Author-X-Name-Last: Rezaie
Title: Operational excellence in the value stream of electricity distribution
Abstract:
Sustainable success is the ultimate aim of electricity distribution companies. However, it cannot be achieved without an efficient supply chain that rigorously creates value for customers. Operational excellence (OPEX) is a holistic discipline which can help electricity distribution companies to pursue this path by focusing on waste minimisation and improve the service continuity. In the current study, the value stream of electricity distribution and its processes were studied and for the first time, an integrated OPEX framework for this business was developed. This framework is comprised of both technical and organisational aspects such as business intelligence, integrated asset management, and resilient supply chain.
Journal: Int. J. of Business Excellence
Pages: 139-165
Issue: 2
Volume: 22
Year: 2020
Keywords: operational excellence; OPEX; electricity distribution companies; value stream; business process management; continuous improvement; sustainable success.
File-URL: http://www.inderscience.com/link.php?id=109959
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Handle: RePEc:ids:ijbexc:v:22:y:2020:i:2:p:139-165

Template-Type: ReDIF-Article 1.0
Author-Name: Rinki Dahiya
Author-X-Name-First: Rinki
Author-X-Name-Last: Dahiya
Author-Name: Santosh Rangnekar
Author-X-Name-First: Santosh
Author-X-Name-Last: Rangnekar
Title: Harnessing demographical differences in life satisfaction: Indian manufacturing sector
Abstract:
With the advent of research on employee demographics, organisational researchers have re-illuminated the importance of life satisfaction in working adults. With this precept in mind, the purpose of the present study is to test the demographically-based perceptions of life satisfaction. The data were collected through the survey method from 404 full-time employees working in the manufacturing sector organisations in India and analysed with the help of the T-test and ANOVA technique. The results showed that perception of life satisfaction in employees significantly differ according to age, gender, education and income level. Further, the results revealed that male employees perceive higher life satisfaction than female employees and elderly employees perceive more life satisfaction than younger and middle aged employees. Also, more educated an employee is higher the perception of life satisfaction. Furthermore, the perceptions of life satisfaction increases with higher income level. These findings attempt to provide the HR professionals and practitioners with some knowledge that how the employees perceive their life satisfaction based on demographics and posit a more sensitive attitude towards employee's life satisfaction. The study also highlights that due attention should be given to demographical diversity while transfiguring human resource practices in the organisations.
Journal: Int. J. of Business Excellence
Pages: 247-261
Issue: 2
Volume: 22
Year: 2020
Keywords: life satisfaction; employees; gender; education; income; Indian organisations.
File-URL: http://www.inderscience.com/link.php?id=109967
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Handle: RePEc:ids:ijbexc:v:22:y:2020:i:2:p:247-261

Template-Type: ReDIF-Article 1.0
Author-Name: Sumukh Hungund
Author-X-Name-First: Sumukh
Author-X-Name-Last: Hungund
Title: Intellectual property rights practices and its influence on firms performance: an empirical study across Indian software product firms
Abstract:
Studies on innovation have drawn the attention of the researchers. This paper discusses intellectual property rights as an innovation approach adopted by software product firms and its influence on the performance of these firms. The objective of the paper is to examine the influence of intellectual property rights practices on firm performance. The methodology comprises two steps. First, all the variables relevant to practices of open innovation with respect to IPR are identified. Subsequently, primary data is gathered from decision makers of 213 SMEs. IBM SPSS is the statistical tool employed and robust statistical technique such as ordinal logistic regression analysis is performed to test the hypothesis. The result shows that purchasing of intellectual property rights influences firm performance with respect to overall performance and more product development.
Journal: Int. J. of Business Excellence
Pages: 213-225
Issue: 2
Volume: 22
Year: 2020
Keywords: intellectual property rights; IPR; innovation practices; licensing; purchase; sell-out; SME; firm performance.
File-URL: http://www.inderscience.com/link.php?id=109970
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Handle: RePEc:ids:ijbexc:v:22:y:2020:i:2:p:213-225

Template-Type: ReDIF-Article 1.0
Author-Name: Loiy Bani Ismail
Author-X-Name-First: Loiy Bani
Author-X-Name-Last: Ismail
Author-Name: Mohammad Alawamleh
Author-X-Name-First: Mohammad
Author-X-Name-Last: Alawamleh
Author-Name: Saro Giacaman
Author-X-Name-First: Saro
Author-X-Name-Last: Giacaman
Author-Name: Kamal Jamal Alawamleh
Author-X-Name-First: Kamal Jamal
Author-X-Name-Last: Alawamleh
Title: The mismatch between labour market needs and education: the example of Jordan
Abstract:
This paper seeks to explore the relationship between education and labour market needs in Jordan, in addition to how this relationship is affecting the unemployment rate. This study uses a regression on data collected from the Jordanian Department of Statistics and analyses the data through the SPSS program. The result shows the relationship between university graduates' unemployment and Jordanian universities booming enrolment, yearly growth rate of GDP is also counted as a factor. This paper demonstrates how the aforementioned gap affects the unemployment rate for bachelor degree holders, in addition to the national unemployment rate. Moreover, the research recommends some solutions and methods that the government and universities should implement, in order to reduce the rate of unemployment so as to close the gap between education and labour market needs.
Journal: Int. J. of Business Excellence
Pages: 262-281
Issue: 2
Volume: 22
Year: 2020
Keywords: unemployment; education; universities; graduates; labour market; majors; industries; economy; saturated major; Jordan.
File-URL: http://www.inderscience.com/link.php?id=109977
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Handle: RePEc:ids:ijbexc:v:22:y:2020:i:2:p:262-281

Template-Type: ReDIF-Article 1.0
Author-Name: Mahmoud Yousef Askari
Author-X-Name-First: Mahmoud Yousef
Author-X-Name-Last: Askari
Author-Name: Ghaleb A. El Refae
Author-X-Name-First: Ghaleb A. El
Author-X-Name-Last: Refae
Title: Does profit sharing enhance productivity: evidence from the retail food industry in Canada
Abstract:
In this paper, we provide further support for using profit sharing to enhance productivity and profitability from the retail food industry in Canada. The overall gross profit percentage (GP%) of a retail store was used as a measure of productivity and profitability for the store. In addition, and as another measure of productivity, the study compared the performance of one of the most sensitive departments in a food retail store, and that is the GP% of the produce department. Results show that the overall actual GP% of the studied location has increased by 1.74% in the first quarter of using profit sharing, when compared with the previous quarter. Results also show an actual GP% increase of 1.12% for the profit sharing quarter when compared with the previous year that preceded the shift to profit sharing compensation system.
Journal: Int. J. of Business Excellence
Pages: 336-351
Issue: 3
Volume: 22
Year: 2020
Keywords: profit sharing; productivity; motivation; performance; incentives; Canada.
File-URL: http://www.inderscience.com/link.php?id=110955
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Handle: RePEc:ids:ijbexc:v:22:y:2020:i:3:p:336-351

Template-Type: ReDIF-Article 1.0
Author-Name: P. Saravanan
Author-X-Name-First: P.
Author-X-Name-Last: Saravanan
Author-Name: V.M. Shenbagaraman
Author-X-Name-First: V.M.
Author-X-Name-Last: Shenbagaraman
Title: An empirical study on the influence of customers' banking operational characteristics (banking habits) towards the adoption of internet banking
Abstract:
The focal point of the study is the impact of customers' socio-economic and banking operational characteristics on adoption of internet banking (IB) in Chennai Metropolitan City with specific reference to Indian bank. The findings of the study will benefit one of the reputed public sector bank in India directly and also the other public sector banks indirectly by providing the statistics on the influence of 'customers' socio-economic and banking operational characteristics. The banking operational characteristics include the number of years having account, type of account, reason for which account has been opened, frequency of visiting the bank, reason for visiting the bank, number of years of using a computer, awareness on availability of internet banking and most preferred location for availing internet banking. Primary data is collected from 464 customers of the Indian bank and the study shows that 49.79% of the respondents have been influenced and 50.21% have not been influenced towards adoption of IB.
Journal: Int. J. of Business Excellence
Pages: 352-366
Issue: 3
Volume: 22
Year: 2020
Keywords: internet banking; adoption; banking habit; socio-economic; banking operational characteristics; BOC.
File-URL: http://www.inderscience.com/link.php?id=110959
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Handle: RePEc:ids:ijbexc:v:22:y:2020:i:3:p:352-366

Template-Type: ReDIF-Article 1.0
Author-Name: Mohammad Rasoul Khodadadi
Author-X-Name-First: Mohammad Rasoul
Author-X-Name-Last: Khodadadi
Author-Name: Geoff Dickson
Author-X-Name-First: Geoff
Author-X-Name-Last: Dickson
Author-Name: Adel Shomali
Author-X-Name-First: Adel
Author-X-Name-Last: Shomali
Author-Name: Roghayeh Sarlab
Author-X-Name-First: Roghayeh
Author-X-Name-Last: Sarlab
Title: Determining the foreign market potential for Iranian sporting goods
Abstract:
The selection of export markets is a difficult choice. There is a plethora of international markets, but some will be more attractive than others. This study determines the foreign market potential for Iranian sporting goods. Using secondary data obtained from the United Nations, we used both screening and numerical taxonomy approaches. The two approaches produced divergent findings. The screening approach identified China, Bulgaria, the USA, Canada and Panama as the best export target markets. In contrast, the numerical taxonomy approaches indicated Panama, Australia, Macao and Singapore as the best export markets. Given the size and likely growth of the global sporting goods industry, there is a potential for Iran to access more of this global demand. However, to do this Iran must overcome economic sanctions, inflation, a poor national brand, fluctuating exchange rates, and political instability.
Journal: Int. J. of Business Excellence
Pages: 418-429
Issue: 3
Volume: 22
Year: 2020
Keywords: international market selection; foreign market selection; numerical taxonomy; screening; foreign markets; export markets.
File-URL: http://www.inderscience.com/link.php?id=110960
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Handle: RePEc:ids:ijbexc:v:22:y:2020:i:3:p:418-429

Template-Type: ReDIF-Article 1.0
Author-Name: Nattavud Pimpa
Author-X-Name-First: Nattavud
Author-X-Name-Last: Pimpa
Title: Sustainable development: gender equality as corporate social responsibility by mining companies
Abstract:
The gendered impacts of mining industry on women is critical for mining companies. A key challenge for the management of sustainable development programs for gender equality is the need to develop sophisticated approaches that work at the local and international levels. In this paper, the researcher investigates the impact of CSR programs on women through the perceptions and life experiences of female workers and various members of the mining community in Lao PDRs. The results show that CSR programs on women employment, social roles of women in the organisation, health promotion, and vocational training can influence the likelihood of sustainable development by mining companies. However, the extent to which mining companies can be considered focus and accountable development agents remains limited due to the instrumental nature of development-oriented CSR programs.
Journal: Int. J. of Business Excellence
Pages: 367-378
Issue: 3
Volume: 22
Year: 2020
Keywords: gender equality; women and work; corporate social responsibility; CSR; sustainable development.
File-URL: http://www.inderscience.com/link.php?id=110961
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Handle: RePEc:ids:ijbexc:v:22:y:2020:i:3:p:367-378

Template-Type: ReDIF-Article 1.0
Author-Name: Christopher B. Chandler
Author-X-Name-First: Christopher B.
Author-X-Name-Last: Chandler
Author-Name: Malini Natarajarathinam
Author-X-Name-First: Malini
Author-X-Name-Last: Natarajarathinam
Author-Name: Wei Lu
Author-X-Name-First: Wei
Author-X-Name-Last: Lu
Author-Name: Aparajit Koshal
Author-X-Name-First: Aparajit
Author-X-Name-Last: Koshal
Title: Lean strategies for scheduled maintenance operations
Abstract:
As the E-6B airframe ages, it is becoming increasingly difficult to maintain the minimum requirements for fleet ready for tasking (RFT) aircraft assets. The research conducted in this project has the primary focus of finding solutions to this problem that will ultimately increase the number of RFT aircraft in the E-6B community. The E-6B operates in support of United States Strategic Command, providing a survivable airborne nuclear communication platform in support of nuclear deterrence. This paper evaluates lean strategies in relation to the scheduled maintenance program of the E-6B and details the results of a manpower study and potential manpower solution utilising lean principles with relation to manpower.
Journal: Int. J. of Business Excellence
Pages: 379-395
Issue: 3
Volume: 22
Year: 2020
Keywords: phase inspection; manpower management; manpower utilisation; ready for tasking; RFT; process improvement; human capital; lean production; creating value; lean scheduled maintenance.
File-URL: http://www.inderscience.com/link.php?id=110962
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Handle: RePEc:ids:ijbexc:v:22:y:2020:i:3:p:379-395

Template-Type: ReDIF-Article 1.0
Author-Name: Albana Berisha Qehaja
Author-X-Name-First: Albana Berisha
Author-X-Name-Last: Qehaja
Author-Name: Enver Kutllovci
Author-X-Name-First: Enver
Author-X-Name-Last: Kutllovci
Title: Strategy tools and enterprise performance: the mediating role of competitive advantage
Abstract:
The conceptual framework of this study is based on the resource-based theory and model which is deemed as one of the widely accepted theories of strategic management, and one that has stimulated new research in order to validate and support its tenets. This paper is the first study to investigate the mediating role of competitive advantage in the relationship between strategic management tools and techniques and enterprise performance. Consequently, a conceptual framework has been proposed and tested empirically in a sample of 314 enterprises in the Republic of Kosova as a transitional economy. Results indicate that competitive advantage does play a mediating role between strategic management tools and techniques and enterprise performance. Accordingly, this study contributes to the field of strategic management because it establishes relationships among the use of strategic management tools and techniques, competitive advantage and enterprise performance, by stressing the mediating role of competitive advantage in the resource/capability and enterprise performance relation.
Journal: Int. J. of Business Excellence
Pages: 301-335
Issue: 3
Volume: 22
Year: 2020
Keywords: resource-based view; strategy tools; competitive advantage; enterprise performance; mediation; transition economy.
File-URL: http://www.inderscience.com/link.php?id=110966
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Handle: RePEc:ids:ijbexc:v:22:y:2020:i:3:p:301-335

Template-Type: ReDIF-Article 1.0
Author-Name: Norazlin Ahmad
Author-X-Name-First: Norazlin
Author-X-Name-Last: Ahmad
Author-Name: Irene Wei Kiong Ting
Author-X-Name-First: Irene Wei Kiong
Author-X-Name-Last: Ting
Author-Name: Mohd Ridzuan Darun
Author-X-Name-First: Mohd Ridzuan
Author-X-Name-Last: Darun
Title: The impact of ownership concentration on firm sustainability: evidence from Malaysian top 200 public listed firms
Abstract:
Larger companies cannot escape from facing financial distress, which eventually leads to insolvency and unsustainability. In this regard, this study examined the relationship between ownership concentration and firm sustainability of top 200 Malaysian public listed companies for the period between the years 2009 and 2015. The two-stage least squares regression results of this study showed that ownership concentration was significantly and negatively related to firm sustainability. This finding remained the same when different proxies of ownership concentration and firm sustainability were used. Generally, this finding indicated that excessive concentrated ownership may lead to decisions that did not satisfy all key shareholders, and may reduce the level of firm sustainability.
Journal: Int. J. of Business Excellence
Pages: 283-300
Issue: 3
Volume: 22
Year: 2020
Keywords: firm sustainability; Malaysian public listed firms; agency theory; ownership concentration.
File-URL: http://www.inderscience.com/link.php?id=110967
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Handle: RePEc:ids:ijbexc:v:22:y:2020:i:3:p:283-300

Template-Type: ReDIF-Article 1.0
Author-Name: Mohammad Ali Yousef Yamin
Author-X-Name-First: Mohammad Ali Yousef
Author-X-Name-Last: Yamin
Author-Name: Mohammad Ibrahim Kamel Sweiss
Author-X-Name-First: Mohammad Ibrahim Kamel
Author-X-Name-Last: Sweiss
Title: Investigating employee creative performance with integration of DeLone and McLean information system success model and technology acceptance model: the moderating role of creative self-efficacy
Abstract:
Internet usage has rapidly become an indispensable adjunct in organisations operations and has improved individuals' daily life. Therefore, the present study develops an integrated model with combination of DeLone and McLean IS model, creative self-efficacy and technology acceptance model in order to investigate employees' actual usage of internet in organisations and its impact on employees' creative performance. This study extends the body of knowledge in this subject and examined the moderating effect of creative self-efficacy between actual use of internet and employee creative performance. For data analysis structural equation modelling (SEM) approach was used. Results indicate that DeLone and McLean and technology acceptance model constructs jointly explained &lt;i&gt;R&lt;/i&gt;&lt;SUP align="right"&gt;&lt;SMALL&gt;2&lt;/SMALL&gt;&lt;/SUP&gt; 72.0% variance in actual use of internet. Moreover, findings confirmed that creative self-efficacy moderate the relationship between actual use of internet and employee creative performance. The importance level of the constructs was assessed with (&lt;i&gt;f&lt;/i&gt;&lt;SUP align="right"&gt;&lt;SMALL&gt;2&lt;/SMALL&gt;&lt;/SUP&gt;) effect size and IPMA analysis.
Journal: Int. J. of Business Excellence
Pages: 396-417
Issue: 3
Volume: 22
Year: 2020
Keywords: De and Mc model; technology acceptance model; TAM; employee creative performance; moderating analysis; structural equation modelling; SEM; creative self-efficacy.
File-URL: http://www.inderscience.com/link.php?id=110969
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Handle: RePEc:ids:ijbexc:v:22:y:2020:i:3:p:396-417

Template-Type: ReDIF-Article 1.0
Author-Name: Viswanth V. Srinivas
Author-X-Name-First: Viswanth V.
Author-X-Name-Last: Srinivas
Author-Name: R. Ramanujam
Author-X-Name-First: R.
Author-X-Name-Last: Ramanujam
Author-Name: G. Rajyalakshmi
Author-X-Name-First: G.
Author-X-Name-Last: Rajyalakshmi
Title: Application of MQL for developing sustainable EDM and process parameter optimisation using ANN and GRA method
Abstract:
This paper addresses the experimental-based optimisation of near dry EDM process on duplex stainless steel 2,205 grade material under minimum quantity lubrication (MQL) for improving the sustainability. Taguchi's L9 orthogonal array experimental design has been executed for varying input parameters like pulse-on time, pulse-off time, current and voltage. The machining performance is analysed by measuring the material removal rate (MRR), electrode wear rate (EWR) and surface roughness (SR). The obtained results are analysed by the artificial neural network (ANN) and grey relational analysis (GRA) for the multi-response optimisation. In multi-response optimisation, the optimum combination of parameters derived using GRA lead to the improvement of material removal rate at 6.1287 mm&lt;SUP align="right"&gt;&lt;SMALL&gt;3&lt;/SMALL&gt;&lt;/SUP&gt;/min and reduced electrode wear rate 0.0698 mm&lt;SUP align="right"&gt;&lt;SMALL&gt;3&lt;/SMALL&gt;&lt;/SUP&gt;/min at optimal parameters levels (T&lt;SUB align="right"&gt;&lt;SMALL&gt;ON&lt;/SMALL&gt;&lt;/SUB&gt; &#61; 450 &#956;s, T&lt;SUB align="right"&gt;&lt;SMALL&gt;OFF&lt;/SMALL&gt;&lt;/SUB&gt; &#61; 50 &#956;s, current &#61; 16 A, and voltage &#61; 5 V). From the results, optimisation of MQL-based near dry EDM method proved some benefits in terms of improved sustainability.
Journal: Int. J. of Business Excellence
Pages: 431-450
Issue: 4
Volume: 22
Year: 2020
Keywords: minimum quantity lubrication; MQL; sustainability; electrical discharge machining; grey relational analysis; GRA; multi-response optimisation.
File-URL: http://www.inderscience.com/link.php?id=111476
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Handle: RePEc:ids:ijbexc:v:22:y:2020:i:4:p:431-450

Template-Type: ReDIF-Article 1.0
Author-Name: Iram Naim
Author-X-Name-First: Iram
Author-X-Name-Last: Naim
Author-Name: Tripti Mahara
Author-X-Name-First: Tripti
Author-X-Name-Last: Mahara
Author-Name: Ashraf Rahman Idrisi
Author-X-Name-First: Ashraf Rahman
Author-X-Name-Last: Idrisi
Title: Improvement in procurement through energy resource planning for manufacturing organisation
Abstract:
A manufacturing organisation performs planning for optimal utilisation of their resources. Energy resource planning plays a key role for energy intensive organisations to manage their energy resources efficiently. In India, procurement of energy resource especially for natural gas requires procurement contract from supplier. The imbalances between the upcoming future requirements predicted by buyer and its actual consumption always attract additional charges in form of penalty. This paper focuses on how energy resource planning combined with procurement can benefit a manufacturing organisation through effective forecast mechanism in order to decide the critical level for procurement of natural gas. Furthermore, the realisation of energy resource planning benefits during procurement of natural gas by deciding the optimal value of gas purchase is also illustrated through a case study of CFFP, BHEL Haridwar, a manufacturing organisation in India.
Journal: Int. J. of Business Excellence
Pages: 451-473
Issue: 4
Volume: 22
Year: 2020
Keywords: manufacturing organisation; energy resource planning; procurement; forecasting; time series; cross-validation; ARIMA; natural gas; penalty; contract agreement.
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Handle: RePEc:ids:ijbexc:v:22:y:2020:i:4:p:451-473

Template-Type: ReDIF-Article 1.0
Author-Name: Navneet Gera
Author-X-Name-First: Navneet
Author-X-Name-Last: Gera
Author-Name: Davide Di Fatta
Author-X-Name-First: Davide Di
Author-X-Name-Last: Fatta
Title: Determinants of consumer's buying behaviour for digital products in trade fair
Abstract:
The purpose of this study is to examine the factors which have an effect on the intention to shop digital products at the India International Trade Fair. The study comprises both qualitative and quantitative analysis of the buying behaviour of consumers who visit trade fair. For this, a sample of 160 respondents has been taken by using non-random convenience sampling method. The key factors, i.e., value for money (price and quality), brand awareness and service utility were identified and analysed through the use of factor analysis. Findings point out that value for money and brand awareness are the most important variables that influence decision of consumers to shop at trade fair. The study also suggests that sellers of digital products can leverage the above factors to influence consumers to buy at the trade fair. This research is exploratory and causal with potential to be confirmed in the different trade fairs in future. Trade fairs also provide an opportunity for networking and thus relationship marketing plays an important role. Further, the research has opened up the areas of research in Indian context and has concluded with managerial implications.
Journal: Int. J. of Business Excellence
Pages: 542-563
Issue: 4
Volume: 22
Year: 2020
Keywords: consumer buying behaviour; digital products; trade fair; value for money.
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Handle: RePEc:ids:ijbexc:v:22:y:2020:i:4:p:542-563

Template-Type: ReDIF-Article 1.0
Author-Name: Balaji Murugesan
Author-X-Name-First: Balaji
Author-X-Name-Last: Murugesan
Title: Changing poverty line &#45; inclusion and exclusion of poor in Indian states
Abstract:
The Tendulkar committee and the Rangarajan committee had provided different poverty estimates for India in the past. It is necessary to appreciate the consequences of changing poverty estimates in identification of poor and non-poor households. This paper seeks to examine the sensitivity of the distributional profile in eight developed and under developed Indian states to a unit change in Tendulkar poverty line by applying kernel density function for the consumer expenditure distribution from the National Sample Survey Organization's 55th, 61st, 66th and 68th quinquennial rounds. The developed states have exhibited higher sensitivity compared to neo-patrimonial states to a unit change in poverty line. It is ascertained that the inclusion error will decline and exclusion error will increase if we move down the poverty line over a period of time as the poor people in the poverty zone are escaping at varied rates across space and time.
Journal: Int. J. of Business Excellence
Pages: 492-515
Issue: 4
Volume: 22
Year: 2020
Keywords: poverty; poor; poverty line; poverty measurement.
File-URL: http://www.inderscience.com/link.php?id=111487
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Handle: RePEc:ids:ijbexc:v:22:y:2020:i:4:p:492-515

Template-Type: ReDIF-Article 1.0
Author-Name: Ananya Rajagopal
Author-X-Name-First: Ananya
Author-X-Name-Last: Rajagopal
Author-Name: Fernando A. Moya Davila
Author-X-Name-First: Fernando A. Moya
Author-X-Name-Last: Davila
Title: Organisational performance and growth in start-up enterprises: analysis of leadership patterns and functional perceptions
Abstract:
This study aims at analysing perceptions of entrepreneurial leaders to determine leadership patterns in start-up enterprises (SUEs). Perceptions of entrepreneurial leaders in reference to employee openness, administrative controls, innovations, and spatial expansions of SUEs have been critically examined in the study. This study has been conducted using qualitative research method, by applying in-depth interviews to the entrepreneurial leaders. In-depth interviews from entrepreneurial leaders of 32 start-up enterprises have been conducted within metropolitan area of Mexico City, which accounts for 10.25% of the top ranked start-ups, selected using convenience sampling method. Research instrument has been developed based on two focus group discussions. This study reveals that leadership in SUEs is centralised, which offers low flexibility and employee openness while exercising high administrative controls. However, in some SUEs, leadership is transforming by delegating autonomy to teams for specific functions. Innovations in SUEs are partially driven by employees and entrepreneurial leaders.
Journal: Int. J. of Business Excellence
Pages: 516-541
Issue: 4
Volume: 22
Year: 2020
Keywords: leadership; employee openness; organisational growth; start-up enterprises; administrative control.
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Handle: RePEc:ids:ijbexc:v:22:y:2020:i:4:p:516-541

Template-Type: ReDIF-Article 1.0
Author-Name: Chakunnath Madhusudan
Author-X-Name-First: Chakunnath
Author-X-Name-Last: Madhusudan
Author-Name: Ramasamy Panneerselvam
Author-X-Name-First: Ramasamy
Author-X-Name-Last: Panneerselvam
Title: A four-stage framework for disruptive innovation
Abstract:
The theory of disruptive innovation propounded by Clayton Christensen has been successful in explaining why some seemingly well managed companies fail under the onslaught of some new entrants. Keeping close to Christensen's definition of disruptive innovation, which is termed as 'Christensen disruption' here to highlight its uniqueness, a simple four-stage disruption framework is proposed for the evolution of incumbents and entrants in this special form of disruption. The proposed four-stage disruption framework offers a new and simple insight into understanding the process of Christensen disruption. Applying the framework to the evolution of the Indian domestic low cost carrier (LCC) aviation industry over a 15 year period, it is found that Christensen's theory of disruptive innovation provides a coherent explanation for not only the disruption of the Indian incumbent airlines but also the subsequent evolution of the surviving LCCs.
Journal: Int. J. of Business Excellence
Pages: 474-491
Issue: 4
Volume: 22
Year: 2020
Keywords: disruptive innovation; Christensen disruption; four-stage disruption framework; disruption matrix; low cost carriers; LCCs.
File-URL: http://www.inderscience.com/link.php?id=111491
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Handle: RePEc:ids:ijbexc:v:22:y:2020:i:4:p:474-491