Template-Type: ReDIF-Article 1.0 Author-Name: Padma Charan Mishra Author-X-Name-First: Padma Charan Author-X-Name-Last: Mishra Author-Name: Manoj Kumar Mohanty Author-X-Name-First: Manoj Kumar Author-X-Name-Last: Mohanty Author-Name: Manmohan Mall Author-X-Name-First: Manmohan Author-X-Name-Last: Mall Title: Exploration of attributes influencing productivity in opencast mines Abstract: The glorious super cycle of mining industry from 2002 to 2010 is gone. Presently, the industry is struggling with a range of challenges concerned with productivity. To identify the productivity influencing attributes, this study specifically aims at exploring such attributes and codifying them with a colour code system in prioritising them in operation action plans. In total, 29 attributes collected from previous literatures and field experts were tested through principal component analysis using a purposive or judgemental sampling of 225 and primary data were collected using a five-point Likert scale from Indian massively deposited opencast mines. Further, based on the loading factors of attributes, a colour codification system was linked to prioritise all impacting attributes. The paper provides an observed insight into the severity-segment to which the productivity hampering attributes belong. The alertness required for each attribute is linked with colour coding. This implication show, priorities can be fixed on productivity influencing attribute in attending them using a colour codification system. Operational level management of mining field can address these productivity attributes in a more effective way. The originality lies in sequencing the productivity influencing attributes based on a colour coding priority system. Implementation of this approach can transform operational strategies in enriching opencast mining field. Journal: Int. J. of Business Excellence Pages: 1-20 Issue: 1 Volume: 17 Year: 2019 Keywords: Indian opencast mines; productivity; exploratory factor analysis; colour coding. File-URL: http://www.inderscience.com/link.php?id=96900 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:17:y:2019:i:1:p:1-20 Template-Type: ReDIF-Article 1.0 Author-Name: Satish Chandra Ojha Author-X-Name-First: Satish Chandra Author-X-Name-Last: Ojha Title: Technology and brand selection: the mediating effect of cognition in Indian retail Abstract: The aim of this study is to experimentally inspect the intervention impact of cognition variables on the relationship between technology and brand selection in Indian retail. A quantitative technique was utilised to test the model of which was produced for the reason of the study. The model included technology dimensions, cognition and brand selection. The research data were collected from the population of Kanpur region for the purpose of this study. The major finding of this study is that cognition variables which constitutes of perceived quality and service quality, mediates the relationship between technology and brand selection. Journal: Int. J. of Business Excellence Pages: 21-41 Issue: 1 Volume: 17 Year: 2019 Keywords: brand selection; Indian retail; mediation effect; perceived quality; service quality; technology. File-URL: http://www.inderscience.com/link.php?id=96902 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:17:y:2019:i:1:p:21-41 Template-Type: ReDIF-Article 1.0 Author-Name: Basant Chaurasia Author-X-Name-First: Basant Author-X-Name-Last: Chaurasia Author-Name: Dixit Garg Author-X-Name-First: Dixit Author-X-Name-Last: Garg Author-Name: Ashish Agarwal Author-X-Name-First: Ashish Author-X-Name-Last: Agarwal Title: Lean Six Sigma approach: a strategy to enhance performance of first through time and scrap reduction in an automotive industry Abstract: The purpose of this paper is to demonstrate widespread to improve first through (FTT) and reduces scrap formation through the strategic application of Lean Six Sigma (LSS) in the Indian automotive industry. The comprehensive LSS strategy DMAIC (an acronym for define, measure, analyse, improve and control) was used to achieve the desired target overcome low FTT and high scrap generation. LSS strategy will proactively work as competitive tool for insipid economical growth of automotive companies. During the case research, result witnessed through LSS strategy FTT had been improved 21.21% and scrap genesis reduced 12.80% in 15 months duration. Although industries have their own experts and business analyst, moreover research study may provide influential help to improve FTT and scrap reduction in ongoing situation with help of LSS tools value stream mapping, SIPOC diagram, fishbone diagram, Pareto chart and validation method. Journal: Int. J. of Business Excellence Pages: 42-57 Issue: 1 Volume: 17 Year: 2019 Keywords: Lean Six Sigma; LSS; define, measure, analyse, improve and control; DMAIC; value stream mapping. File-URL: http://www.inderscience.com/link.php?id=96903 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:17:y:2019:i:1:p:42-57 Template-Type: ReDIF-Article 1.0 Author-Name: Nagendra Singh Nehra Author-X-Name-First: Nagendra Singh Author-X-Name-Last: Nehra Author-Name: Santosh Rangnekar Author-X-Name-First: Santosh Author-X-Name-Last: Rangnekar Title: Does emotional stability mediates the relationship between self-disclosure, personality integration, and social adjustment? Abstract: The present study explores the relationship between self-disclosure, personality integration, and social adjustment. The study further investigates whether emotional stability acts as a mediator between the said relationships. Capitalisation theory has been used as the supporting theoretical lens to examine the proposed relationship. This research uses a paper and pencil based on questionnaire survey of 290 employees' of public and private sector organisations. Multiple hierarchical regression analysis was employed to analyse the data. The results reveal that the self-disclosure is positively associated with personality integration and social adjustment. The results further demonstrate that the emotional stability acts as a partial mediator between self-disclosure and social adjustment. The results also show that the emotional stability does not mediate the relationship between the self-disclosure and personality integration. This is the first study to test these associations, especially in a South Asian context, thus making a unique contribution to existing body of literature. Journal: Int. J. of Business Excellence Pages: 58-82 Issue: 1 Volume: 17 Year: 2019 Keywords: emotional stability; personality integration; social adjustment; self-disclosure; capitalisation theory; positive emotion; India. File-URL: http://www.inderscience.com/link.php?id=96904 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:17:y:2019:i:1:p:58-82 Template-Type: ReDIF-Article 1.0 Author-Name: Moid U. Ahmad Author-X-Name-First: Moid U. Author-X-Name-Last: Ahmad Author-Name: James Murray Author-X-Name-First: James Author-X-Name-Last: Murray Title: Understanding the connect between digitalisation, sustainability and performance of an organisation Abstract: Digitalisation of organisations is rampant in current times. For both government (Digital India Initiative) and commercial organisations, connectedness to digital platforms is required and investment in digital platforms is a competitive priority. This investment also has strategic implications as it has the capability to reduce certain costs and enhance the effectiveness of an organisation's systems. Going digital involves many indirect benefits and also direct costs. Thus, it becomes imperative to understand the cost and benefit structure of digital platforms in organisations and the effectiveness of such platforms. The basic premise of this study is to understand the effect of digitalisation on the business and efficiency in an organisation which has chosen investments in digital assets and information technology. This research paper tries to answer a very basic question on the effect and effectiveness of digitalisation on companies and analyses the effect. Investment in information technology was found to be positive and highly correlated with sales and moderately correlated with PAT. The regression analysis also indicates that sales and PAT have positive coefficients for IT investments. One significant finding of the study is that the effect of digital investment was positive on PAT and sales. Journal: Int. J. of Business Excellence Pages: 83-96 Issue: 1 Volume: 17 Year: 2019 Keywords: digitalisation; sustainability; vector auto regression; operational efficiency; sales. File-URL: http://www.inderscience.com/link.php?id=96909 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:17:y:2019:i:1:p:83-96 Template-Type: ReDIF-Article 1.0 Author-Name: R. Monica Author-X-Name-First: R. Author-X-Name-Last: Monica Title: Factors influencing work engagement and its impact on task performance Abstract: This article aims to develop and test a research model that explores and investigates the role of core-self evaluations, pro-active personality and leader-member exchange as the influencers of work engagement and its impact on task performance. The relationships were tested via structural equation modelling using data collected from a sample of program analysts from IT sector with special reference to TIDEL Park, Coimbatore. The findings indicate that all the identified influencers namely core-self evaluations, pro-active personality and leader-member exchange have emerged as significant influencers of work engagement (R<SUP align="right"><SMALL>2</SMALL></SUP> = 0.69). Furthermore, work engagement had a significant impact on task performance (R<SUP align="right"><SMALL>2</SMALL></SUP> = 0.50). Special focus and initiatives have to be harnessed on having good leader member-exchange and recruiting employees who are proactive and who have core-self evaluations as they have shown significant impact on work engagement and hence task performance. Organisations must focus on creating and establishing these influencers in the workplace since it leads to employees being engaged and consequently task performance. Implications for theory and practice are discussed. Journal: Int. J. of Business Excellence Pages: 97-129 Issue: 1 Volume: 17 Year: 2019 Keywords: core-self evaluations; IT sector; leader-member exchange; LMX; pro-active personality; program analysts; task performance; work engagement. File-URL: http://www.inderscience.com/link.php?id=96913 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:17:y:2019:i:1:p:97-129 Template-Type: ReDIF-Article 1.0 Author-Name: Kornchai Phornlaphatrachakorn Author-X-Name-First: Kornchai Author-X-Name-Last: Phornlaphatrachakorn Title: Influences of strategic management accounting on firm profitability of information and communication technology businesses in Thailand Abstract: The objective of this study is to examine the influences of strategic management accounting on firm profitability of information and communication technology businesses in Thailand. In this study, 194 information and communication technology businesses in Thailand are the samples of the study. Interestingly, strategic costing significantly leads to information richness and goal achievement while strategic performance measurement importantly relates to organisational excellence. Next, strategic decision-making critically links to information richness, organisational excellence, goal achievement, and firm profitability; competitor accounting explicitly affects information richness; and customer accounting efficiently influences organisational excellence, goal achievement and firm profitability. Lastly, information richness is significantly related to organisational excellence, goal achievement and firm profitability while organisational excellence and goal achievement are importantly linked to firm profitability. In summary, strategic management accounting is a key source of competitive advantage and performance. Journal: Int. J. of Business Excellence Pages: 131-153 Issue: 2 Volume: 17 Year: 2019 Keywords: strategic management accounting; strategic costing; strategic performance measurement; SP; strategic decision-making; SD; competitor accounting; customer accounting; information richness; organisational excellence; goal achievement; firm profitability; Thailand. File-URL: http://www.inderscience.com/link.php?id=97540 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:17:y:2019:i:2:p:131-153 Template-Type: ReDIF-Article 1.0 Author-Name: Govind Nath Srivastava Author-X-Name-First: Govind Nath Author-X-Name-Last: Srivastava Author-Name: Manoj Kumar Dash Author-X-Name-First: Manoj Kumar Author-X-Name-Last: Dash Title: Train specific services and commuter satisfaction of Delhi Metro: an empirical analysis Abstract: Public transport organisations are adopting customer centric approach to provide cost effective, comfortable, convenient services to commuters due to deregulation, availability of alternative mode of transportation and increasing expectation of the customers. Customer satisfaction is outcome of customer centricity, service quality and service orientation of organisation and it has become key result area for all the organisations irrespective of nature and type of the business. The present study has been undertaken to identify the factors that have major impact over train specific service satisfaction of commuters of Delhi Metro. In this study total 1,015 samples were collected from all the 160 metro stations using survey method and inferential analysis was applied to analyse the data. The major finding of the study depicts that the factors which directly influence the senses of commuters have most significant impact over satisfaction of commuters and delay of the train, crowded train in the peak hours and jerking of the train are adversely influencing passenger satisfaction. This study arranges the factors in a hierarchical order keeping in mind relative importance of each factor from perspectives of commuters and intends to identify the area where attention need to be given by the metro railway. Journal: Int. J. of Business Excellence Pages: 154-170 Issue: 2 Volume: 17 Year: 2019 Keywords: passenger satisfaction; credence services; train specific services; service quality; customer centricity. File-URL: http://www.inderscience.com/link.php?id=97541 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:17:y:2019:i:2:p:154-170 Template-Type: ReDIF-Article 1.0 Author-Name: Vahid Fattahi Sarand Author-X-Name-First: Vahid Fattahi Author-X-Name-Last: Sarand Author-Name: Ali Shaemi Barzoki Author-X-Name-First: Ali Shaemi Author-X-Name-Last: Barzoki Author-Name: Hadi Teimouri Author-X-Name-First: Hadi Author-X-Name-Last: Teimouri Title: Evaluating impact of corporate social responsibility on organisational identity with the mediating role of ethical climate Abstract: Today, organisational identity is one of the most challenging issues of the organisations. The aim of this paper is to evaluate the impact of corporate social responsibility on organisational identity with the intermediary role of ethical climate. This research was an applied one and its population involved 395 employees of Tractor Sazi Industrial Services Company. 195 individuals were selected as the sample through a formula of sampling. Three questionnaires were used to collect data. The validity of the questionnaires was confirmed as the verbal and construct validity and their reliability were obtained using Cronbach's alpha coefficient. A structural equation model with partial least squares approach was performed to test the hypotheses. The results of the research show that without the presence of intermediary variable of ethical climate, the effect of corporate social responsibility on organisational identity is positive and meaningful. That is, if the intermediary variable of ethical climate is added to the relationship between corporate social responsibility and organisational identity, the direct role of corporate social responsibility will not be meaningful, which can be indicating of the strong effect of the mediating variable of ethical climate on the relationship between corporate social responsibility and organisational identity. Journal: Int. J. of Business Excellence Pages: 171-188 Issue: 2 Volume: 17 Year: 2019 Keywords: corporate social responsibility; organisational identity; ethical climate. File-URL: http://www.inderscience.com/link.php?id=97542 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:17:y:2019:i:2:p:171-188 Template-Type: ReDIF-Article 1.0 Author-Name: Mona Jami Pour Author-X-Name-First: Mona Jami Author-X-Name-Last: Pour Author-Name: Mohammad Reza Fallah Author-X-Name-First: Mohammad Reza Author-X-Name-Last: Fallah Title: How enterprise architecture influences strategic alignment maturity: structural equation modelling Abstract: Despite increasing investment on IT projects, the business expectations have not yet been met. Hence, proving the value of IT investment is the fundamental debate of information system (IS) researches. In particular, IT-business alignment is critically important because of its substantial impact on the value generated by the investment in IT. Strategic alignment remains a top concern for business and IT executives; therefore, organisations have deployed different approaches to reach strategic alignment and competitive advantage. Enterprise architecture (EA) has been viewed as an effective approach for managing IT assets, aligning IT investment and business requirements and yet, empirical research on how EA building blocks effect strategic alignment is lagging. This paper empirically investigates the relationship between EA building blocks and strategic alignment and indicates that EA would be viewed as an enabler for strategic alignment maturity. Journal: Int. J. of Business Excellence Pages: 189-209 Issue: 2 Volume: 17 Year: 2019 Keywords: IT-business alignment; enterprise architecture; EA; enterprise architecture maturity; EAM; strategic alignment maturity; SAM; structural equation modelling; SEM. File-URL: http://www.inderscience.com/link.php?id=97543 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:17:y:2019:i:2:p:189-209 Template-Type: ReDIF-Article 1.0 Author-Name: R. Srilalitha Author-X-Name-First: R. Author-X-Name-Last: Srilalitha Author-Name: M.V. Supriya Author-X-Name-First: M.V. Author-X-Name-Last: Supriya Title: Workplace spirituality: insights from the Bhagavad Gita Abstract: Spiritual theories in India are based on the principle of unanimity, integrating physical, mental, emotional and spiritual aspects of people through <i>dharma</i> (righteousness). Towards that, the <i>Bhagavad Gita</i> highlights the practice of spirituality and ethics in workplace. This study primarily aims to introduce the underlying dimensions of workplace spirituality in Hinduism taking excerpts from the <i>Bhagavad Gita</i>. This is a conceptual paper that adopted a qualitative research to conduct a comprehensive review of literature from the last 20 years that are fundamental in understanding the evolution of workplace spirituality and tracing its roots in <i>Bhagavad Gita</i>. Insights from <i>Bhagavad Gita</i> on each dimensions of workplace spirituality were studied copiously. We have defined workplace spirituality from a new perspective and delineated its dimensions as a persistent positive state of work environment that promotes spiritual awakening and enhances business ethics. As part of a larger study, this paper, investigates how spirituality influences ethical behaviours of people at different stages, maximising the triple bottom line, finally resulting in peace. Journal: Int. J. of Business Excellence Pages: 210-229 Issue: 2 Volume: 17 Year: 2019 Keywords: Bhagavad Gita; ethics; Karma Yoga; peace; triple bottom line; workplace spirituality; dharma; business excellence. File-URL: http://www.inderscience.com/link.php?id=97544 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:17:y:2019:i:2:p:210-229 Template-Type: ReDIF-Article 1.0 Author-Name: U. Abdul Kadar Author-X-Name-First: U. Abdul Author-X-Name-Last: Kadar Author-Name: S.R. Devadasan Author-X-Name-First: S.R. Author-X-Name-Last: Devadasan Author-Name: K. Balakrishnan Author-X-Name-First: K. Author-X-Name-Last: Balakrishnan Title: Design of agile supply chain model for footwear industry Abstract: Agile supply chains aid manufacturing companies to produce quickly innovative products and offer innovative services which will delight the customers. This paper reports a research in which an exclusive model for developing and managing agile supply chains in footwear industry was designed. This model is named as agile supply chain for footwear industry (ASFI). ASFI has been designed for implementation in footwear manufacturing companies through 11 steps. On implementing these steps, agile supply chains are developed and managed in the footwear manufacturing company. The unique feature of ASFI model is that it is incorporated with both the theoretical and practical knowledge which make the development and management of agile supply chains systematic and practical for enabling the footwear manufacturing companies to face the intensification of competition and emerge as winners in the global markets. Journal: Int. J. of Business Excellence Pages: 230-244 Issue: 2 Volume: 17 Year: 2019 Keywords: agile manufacturing; supply chain management; agile supply chain management; ASCM; footwear industry; innovative ideas; information technology. File-URL: http://www.inderscience.com/link.php?id=97545 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:17:y:2019:i:2:p:230-244 Template-Type: ReDIF-Article 1.0 Author-Name: Rateb J. Sweis Author-X-Name-First: Rateb J. Author-X-Name-Last: Sweis Author-Name: Nida Abu Elhawa Author-X-Name-First: Nida Abu Author-X-Name-Last: Elhawa Author-Name: Nadia J. Sweis Author-X-Name-First: Nadia J. Author-X-Name-Last: Sweis Title: Total quality management practices and their impact on performance: case study of Royal Jordanian Airlines Abstract: This study aims to examine the relationship between TQM practices and the organisational and quality performance of the Royal Jordanian Airlines and to specify which of the studied practices control the performance. The methodology used in this research is based on a questionnaire survey. The independent variables included the TQM practices (top management commitment, training and education, teamwork and continuous improvement) and the dependent variables are the organisational performance and quality performance. The data were obtained from 179 members in the top managerial positions of the RJ out of 247. A statistical analysis (SPSS) was used to analyse and examine the study hypotheses; correlation analysis was employed to test the validity of the procedure. Reliability and validity were examined along with measuring central tendency. Findings reveal a strong relationship between TQM practices and organisational and quality performance of the Royal Jordanian Airlines. The study recommends that managers should consider TQM practices to enhance performance, allocate resources and develop an environment that supports continuous improvement ideas. Journal: Int. J. of Business Excellence Pages: 245-263 Issue: 2 Volume: 17 Year: 2019 Keywords: total quality management; organisational performance; quality performance; Royal Jordanian; Jordan. File-URL: http://www.inderscience.com/link.php?id=97546 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:17:y:2019:i:2:p:245-263 Template-Type: ReDIF-Article 1.0 Author-Name: Hasliza Hassan Author-X-Name-First: Hasliza Author-X-Name-Last: Hassan Author-Name: Muhammad Sabbir Rahman Author-X-Name-First: Muhammad Sabbir Author-X-Name-Last: Rahman Author-Name: Abu Bakar Sade Author-X-Name-First: Abu Bakar Author-X-Name-Last: Sade Title: Why do hypermarkets extend their brands to a growing number of products? Abstract: Hypermarket brand extension products were introduced to the market some time ago and now include a growing number of product lines. This research looks at the brand value of hypermarket brand extension products through consumer experience and brand personality in the Malaysian market. Hypermarket brand extension products have a significant positive relationship with consumer experience and brand personality. Consumer experience also has a significant positive relationship with brand personality and brand value. However, the findings are not able to prove that hypermarket brand extension personality influences the overall brand extension value. Hence, consumer experience is the key to boosting the demand by consumers for hypermarket brand extension products. This research provides insights into developing the value of hypermarket brand extension products for practitioners and offers further thoughts for research scholars seeking a deeper knowledge of this field. Journal: Int. J. of Business Excellence Pages: 290-305 Issue: 3 Volume: 17 Year: 2019 Keywords: brand; branding; brand experience; brand extension; brand personality; brand value; consumer experience; hypermarket; personality; product; retail; shopping; store brand; value. File-URL: http://www.inderscience.com/link.php?id=97956 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:17:y:2019:i:3:p:290-305 Template-Type: ReDIF-Article 1.0 Author-Name: Heru Kurnianto Tjahjono Author-X-Name-First: Heru Kurnianto Author-X-Name-Last: Tjahjono Author-Name: Olivia Fachrunnisa Author-X-Name-First: Olivia Author-X-Name-Last: Fachrunnisa Author-Name: Majang Palupi Author-X-Name-First: Majang Author-X-Name-Last: Palupi Title: Configuration of organisational justice and social capital: their impact on satisfaction and commitment Abstract: This study argues that the limited information of individuals in responding to organisational policies forces them to evaluate justice subjectively. Referring to social identity theory, this study proposes social capital as a key factor in explaining individual behaviour in evaluating distributive justice and procedural justice. An individual's high social capital tends to be oriented towards groups with different justice principles. Applying an experimental design, this research discusses the controversies of distributive and procedural justice impact on job satisfaction and organisational commitment. The substantial finding in this research explains that contextual aspects, such as distributive justice, procedural justice, and social capital, play a large role in elaborating satisfaction and organisational commitment. Journal: Int. J. of Business Excellence Pages: 336-360 Issue: 3 Volume: 17 Year: 2019 Keywords: distributive justice; procedural justice; social capital; satisfaction; organisational commitment; experimental design. File-URL: http://www.inderscience.com/link.php?id=97957 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:17:y:2019:i:3:p:336-360 Template-Type: ReDIF-Article 1.0 Author-Name: Juhi Raghuvanshi Author-X-Name-First: Juhi Author-X-Name-Last: Raghuvanshi Author-Name: Prakriti Kumar Ghosh Author-X-Name-First: Prakriti Kumar Author-X-Name-Last: Ghosh Author-Name: Rajat Agrawal Author-X-Name-First: Rajat Author-X-Name-Last: Agrawal Title: Taxonomy of innovation capability framework with future directions Abstract: Different frameworks on innovation capability have evolved especially during the last five years and it is developed under several determining factors of various organisations. However, the divergence of the research outcome makes the innovation capabilities quite complicated to well understand its utilisation in practice. This study presents a taxonomy of available literature and knowledge in relation to innovation capability to realise how innovation capability is approached and estimated by various authors, its conceptualisation and to provide a path for future research in this field of study. Based on a systematic review of studies on framework of innovation capability published between 2000 and 2014, a framework which brings together various variables enhancing innovation capability of any organisation is proposed and discussed. Results highlight several ways which would help practitioners, academicians and policy makers to further enhance innovation capability and the researchers to channel their efforts in studying the phenomenon more meaningfully. Journal: Int. J. of Business Excellence Pages: 265-289 Issue: 3 Volume: 17 Year: 2019 Keywords: innovation capability; firm performance; systematic review; taxonomy. File-URL: http://www.inderscience.com/link.php?id=97958 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:17:y:2019:i:3:p:265-289 Template-Type: ReDIF-Article 1.0 Author-Name: Jagdeep Singh Author-X-Name-First: Jagdeep Author-X-Name-Last: Singh Author-Name: Harwinder Singh Author-X-Name-First: Harwinder Author-X-Name-Last: Singh Author-Name: Surjit Kumar Gandhi Author-X-Name-First: Surjit Kumar Author-X-Name-Last: Gandhi Title: Assessing lean thinking using value stream mapping in a manufacturing unit - a case study Abstract: This paper aims to assess the lean manufacturing thinking using value stream mapping (VSM) concepts in an electronics manufacturing organisation. Using value stream concepts, both current and future states maps of the organisation's shop floor scenarios have been discussed. The research begins with collection of the process information through which, current value-stream map is generated, which reflects the current scenario of the operations. Considering the problems in the current state of production, a future value-stream map was suggested to bridge the gap and to serve as a guide for future operations. The conducted study through application of VSM resulted in an overall reduction of 16.22% in the processing time, 37.56% reduction in the lead time and 30% reduction in inventory. There was an overall 33.65% addition in the value added ratio, which gained wide acceptance from the management. Journal: Int. J. of Business Excellence Pages: 306-335 Issue: 3 Volume: 17 Year: 2019 Keywords: value steam mapping; VSM; manufacturing industry and muda. File-URL: http://www.inderscience.com/link.php?id=97959 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:17:y:2019:i:3:p:306-335 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Zarei Author-X-Name-First: Mohammad Author-X-Name-Last: Zarei Author-Name: Sayed Mohammed Talebi Author-X-Name-First: Sayed Mohammed Author-X-Name-Last: Talebi Author-Name: Behrouz Zarei Author-X-Name-First: Behrouz Author-X-Name-Last: Zarei Title: Diagnosing entrepreneurial networks: using failure mode and effect analysis Abstract: While entrepreneurial networks are crucial for entrepreneurs in terms of acquiring resources and recognising opportunities, a few practical tools have been introduced to diagnose such networks. Using a longitudinal action research as a methodology during a six-month period we attempted to analyse and improve an entrepreneurial network. For this aim a small and medium-sized enterprise (SME) from Iranian floral industry was chosen to be closely investigated. We contributed to the field by employing failure mode and effect analysis (FMEA) as a technique for discovering potential failures in the entrepreneur's network. The results showed that, not only FMEA has a great potential to be employed by entrepreneurs for analysing their business networks, but also the technique can help entrepreneurs to increase the overall performance of their businesses by predicting and avoiding failure risks. Furthermore, the results declared that, FMEA can also help entrepreneurs to manage their business relationships with their key actors in an efficient way. Journal: Int. J. of Business Excellence Pages: 361-383 Issue: 3 Volume: 17 Year: 2019 Keywords: entrepreneurial networks; business networks; social capital; entrepreneurship; egocentric studies; ties in social networks; network visualisation; action researches; failure mode and effect analysis; FMEA; potential failures risks; risk priority number; RPN. File-URL: http://www.inderscience.com/link.php?id=97960 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:17:y:2019:i:3:p:361-383 Template-Type: ReDIF-Article 1.0 Author-Name: Muhammad Adamu Author-X-Name-First: Muhammad Author-X-Name-Last: Adamu Title: The impact of training effectiveness among potential entrepreneurs in business organisations: a mediation of opportunity for participation in Bauchi State, Nigeria Abstract: The main objective of this study is to evaluate the training effectiveness on potential entrepreneurs through opportunity for participation given on a task in an organisation. The methodology used in this study is a survey research through a quantitative approach. Questionnaires are used in collecting data in a cross-sectional survey. The data were analysed using the special package for social sciences (SPPS). Pearson's correlation coefficient and regression analysis were conducted. Sobel test was also conducted to confirm the mediating effect of opportunity for participation. The findings revealed that there is a positive relationship between training effectiveness (Kirkpatrick four levels) and potential entrepreneur's performance. The regression analysis indicates that opportunity for participation has been a dominant factor of the relationship between training effectiveness and potential entrepreneur's performance. The integration of a mediator in the frame contributes to the Kirkpatrick model in the extant training and development as well as entrepreneurship literature. Furthermore, policy makers and HR departments of business organisations will have more appreciation of how training can be appropriately evaluated more particularly, the on-the-job training for an improved performance. Journal: Int. J. of Business Excellence Pages: 384-396 Issue: 3 Volume: 17 Year: 2019 Keywords: training effectiveness; Kirkpatrick; opportunity for participation; work environment; potential entrepreneur's performance; business organizations; business excellence; Nigeria. File-URL: http://www.inderscience.com/link.php?id=97961 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:17:y:2019:i:3:p:384-396 Template-Type: ReDIF-Article 1.0 Author-Name: Ahmed Agyapong Author-X-Name-First: Ahmed Author-X-Name-Last: Agyapong Author-Name: Hannah Vivian Osei Author-X-Name-First: Hannah Vivian Author-X-Name-Last: Osei Author-Name: Dominic Essuman Author-X-Name-First: Dominic Author-X-Name-Last: Essuman Title: Re-examining the link between occupational stress and burnout in a Sub-Saharan African nation: the precursor and moderating roles of organisational and social support Abstract: Taking the perspective of banking employees in a Sub-Saharan African nation, this study focused on the moderating role of organisational and social support on the link between occupational stress and burnout. In contributing to knowledge and practice, we made a case that organisational support (OS) and social support (SS) are precursors of burnout and also moderators in the stress-burnout link. The study relied on data collected using questionnaires from 411 bank employees in Ghana and examined its propositions using hierarchical regression analysis after validating the instrument using CFA. Results obtained indicated that stress has the strongest association (positive) with burnout. This was followed by OS (negative), and then SS (negative). In terms of the moderating role, only OS was found to significantly marginalise the positive effect that stress has on burnout. Based on these results, we concluded that while job stress cannot be entirely eliminated, internal avenues and managerial actions that escalate job stress should be controlled. In addition, the study suggested that the industry puts in place supportive work atmosphere and help employees to develop and strengthen social connections and interactions that employees have outside their organisations. Journal: Int. J. of Business Excellence Pages: 414-438 Issue: 4 Volume: 17 Year: 2019 Keywords: occupational stress; organisational support; OS; social support; SS; burnout; bank employees; Ghana. File-URL: http://www.inderscience.com/link.php?id=99121 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:17:y:2019:i:4:p:414-438 Template-Type: ReDIF-Article 1.0 Author-Name: Yuliansyah Yuliansyah Author-X-Name-First: Yuliansyah Author-X-Name-Last: Yuliansyah Author-Name: Wijaya Triwacananingrum Author-X-Name-First: Wijaya Author-X-Name-Last: Triwacananingrum Author-Name: Zuraidah Mohd-Sanusi Author-X-Name-First: Zuraidah Author-X-Name-Last: Mohd-Sanusi Author-Name: Jamaliah Said Author-X-Name-First: Jamaliah Author-X-Name-Last: Said Title: Enhancing the task performance of bank employees: relevance of trust, self-efficacy, and budget participation Abstract: This study investigates the extent to which participation in budgeting leverages task performance through trust and self-efficacy. To achieve the goal of this research, we conducted a survey involving the service industry, particularly among banks listed on the Indonesian stock exchange. We distributed questionnaires to bank employees and received 97 completed and usable responses. We performed SmartPLS statistical analysis and determined that the participation in the budgeting process, directly and indirectly, leverage task performance through self-efficacy. The result indicates that self-efficacy mediates between budget participation and task performance. However, trust does not stimulate the relationship between the two processes. This research contributes to the field of management accounting for the service sector and low-level employees. Journal: Int. J. of Business Excellence Pages: 397-413 Issue: 4 Volume: 17 Year: 2019 Keywords: participatory budgeting; employee trust; self-efficacy; task performance; banking industry; management accounting. File-URL: http://www.inderscience.com/link.php?id=99122 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:17:y:2019:i:4:p:397-413 Template-Type: ReDIF-Article 1.0 Author-Name: Imran Khan Author-X-Name-First: Imran Author-X-Name-Last: Khan Author-Name: Mobin Fatma Author-X-Name-First: Mobin Author-X-Name-Last: Fatma Title: Connecting the dots between CSR and brand loyalty: the mediating role of brand experience and brand trust Abstract: The study proposes a model that extends the corporate social responsibility (CSR) literature by bridging a gap concerning the mediating effect of brand experience and brand trust on CSR - brand loyalty linkage. A survey with 354 respondents around the shopping malls (in Delhi-the capital of India) with the consumers of fast moving consumer goods (FMCG) was conducted to test the hypothesis. Findings indicate that there is no direct impact of consumer perceived CSR on brand loyalty. The consumer perceived CSR influences the brand loyalty through the mediation of brand experience and brand trust. The indirect effect of CSR on brand loyalty through brand experience is stronger in comparison with the indirect effect through brand trust. Hence, this study emphasises that consumer perceived CSR alone is not sufficient to improve customers' loyalty toward the FMCG brands. FMCG brands need to create unique and memorable brand experiences to gain brand loyalty along with indulging in CSR activities. Journal: Int. J. of Business Excellence Pages: 439-455 Issue: 4 Volume: 17 Year: 2019 Keywords: corporate social responsibility; CSR; brand loyalty; brand experience; brand trust. File-URL: http://www.inderscience.com/link.php?id=99123 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:17:y:2019:i:4:p:439-455 Template-Type: ReDIF-Article 1.0 Author-Name: Fatemeh Metvaee Author-X-Name-First: Fatemeh Author-X-Name-Last: Metvaee Title: Prioritisation of the entrepreneurship factors in banking industry using FAHP and fuzzy TOPSIS Abstract: The purpose of this study was to prioritisation of the entrepreneurship factors in banking industry in Iran. Research is describing that it was conducted to survey method. The statistic populations of this research are firms including commercial banks, specialised <i>banks</i>, and private banks as the expert's population and a sample of 60 experts were selected. FAHP, the fuzzy TOPSIS methods were used to analyse the data. The main instruments used for gathering the data in this study were questionnaire. In this study, firms including commercial banks, specialised <i>banks</i>, private banks were ranked regarding to sub-scales related to different levels of factors effective entrepreneurship of banking industry by using fuzzy hierarchical analysis (FAHP) and fuzzy TOPSIS. The results of both methods for the given companies suggested the greater importance of private bank compared with <i>commercial bank</i> and specialised bank for the banking industry. Considering the factors affecting the success of entrepreneurship, it was concluded that structural factors compared with other factors were placed in the first priority. According to the measure of structural factors, structure was of paramount importance. Journal: Int. J. of Business Excellence Pages: 487-515 Issue: 4 Volume: 17 Year: 2019 Keywords: entrepreneur; entrepreneurship benefits; fuzzy analytic hierarchy process; FAHP; fuzzy TOPSIS. File-URL: http://www.inderscience.com/link.php?id=99124 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:17:y:2019:i:4:p:487-515 Template-Type: ReDIF-Article 1.0 Author-Name: Jehangir Bharucha Author-X-Name-First: Jehangir Author-X-Name-Last: Bharucha Title: Entrepreneurship education management in India Abstract: While entrepreneurship education has been started and popularised in many institutions of tertiary education in India little is known at this point about the effect of these courses. This study seeks to address this research gap. It aims to: 1) gauge the significance of entrepreneurship among post graduate business students who would be India's next generation of entrepreneurs; 2) understand how entrepreneurship is integrated in the curricula of business schools in India; 3) examine the link between entrepreneurial education and students' entrepreneurial intentions and characteristics. The opinions of 190 postgraduate business students, 14 former students and directors/deans of eight business schools have been taken. This study indicates that entrepreneurship education powerfully motivates young people to start their own venture. It is now difficult for young people to find the traditional 'job-for-life' careers. Enterprise education is looked upon as a vital prerequisite to prepare the youth for the dynamics of the job market. Journal: Int. J. of Business Excellence Pages: 456-468 Issue: 4 Volume: 17 Year: 2019 Keywords: entrepreneurship; entrepreneurship education; business students; youth; India. File-URL: http://www.inderscience.com/link.php?id=99125 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:17:y:2019:i:4:p:456-468 Template-Type: ReDIF-Article 1.0 Author-Name: A.K. Subramani Author-X-Name-First: A.K. Author-X-Name-Last: Subramani Author-Name: N. Akbar Jan Author-X-Name-First: N. Akbar Author-X-Name-Last: Jan Author-Name: Thangaraja Arumugam Author-X-Name-First: Thangaraja Author-X-Name-Last: Arumugam Author-Name: M.S. Sasikala Author-X-Name-First: M.S. Author-X-Name-Last: Sasikala Title: Examining the relationship between critical success factors of total quality management implementation and business performance: a structural equation modelling approach Abstract: The objective of the study is to examine the relationship between critical success factors of total quality management implementation and business performance. A survey method of data collection was adopted to collect primary data from small-scale manufacturing organisations in a regional manufacturing cluster. The two-step structural equation modelling approach is followed to examine the relationship between critical success factors of total quality management implementation and business performance. The study identified seven critical success factors such as top management commitment, customer focus, strategic planning, process management, people management, leadership, and supplier management which play a major role in determining the success of quality management practices. The study also found that there is a strong positive relationship between total quality management practices and business performance, and contributes to the growing body of literature. Journal: Int. J. of Business Excellence Pages: 469-486 Issue: 4 Volume: 17 Year: 2019 Keywords: quality; total quality management; TQM; business performance; organisational performance; manufacturing organisations; critical success factors; structural equation modelling. File-URL: http://www.inderscience.com/link.php?id=99126 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:17:y:2019:i:4:p:469-486 Template-Type: ReDIF-Article 1.0 Author-Name: Hamid Aboodi Author-X-Name-First: Hamid Author-X-Name-Last: Aboodi Author-Name: Sayyed Mohsen Allameh Author-X-Name-First: Sayyed Mohsen Author-X-Name-Last: Allameh Title: A theoretical model of antecedents of customer-directed incivility Abstract: The present research aimed at developing a theoretical model for antecedents of customer-directed incivility. The research was conducted in form of three consecutive studies. In study 1, the data were collected by conducting semi-structured interviews with 42 supervisors and employees the Social Security Organisation of Iran, and analysed by thematic analysis method. Then, study 2 began to determine the interrelationship between the identified antecedents and to design a theoretical model through gathering and analysing 20 scholar experts' opinions using DEMATEL method. This model demonstrates how experienced customer incivility, witnessed customer incivility, job demands, job satisfaction, organisational justice, work/non-work interference, emotional exhaustion, employee prejudices/biases, personality traits and interpersonal skills of frontline employees as antecedents could directly or indirectly instigate employee incivility toward customer. In study 3, we conducted a quantitative study to examine the proposed model. Finally, after discussing the results, limitations and practical implications, we recommended empirical studies for future research. Journal: Int. J. of Business Excellence Pages: 516-543 Issue: 4 Volume: 17 Year: 2019 Keywords: employee incivility; model of antecedents; customer incivility; customer-directed incivility; job demands; job satisfaction; organisational justice; work/non-work interference; W/NI; emotional exhaustion; prejudice; personality traits; interpersonal skills; DEMATEL; thematic analysis; business excellence. File-URL: http://www.inderscience.com/link.php?id=99127 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:17:y:2019:i:4:p:516-543 Template-Type: ReDIF-Article 1.0 Author-Name: Baby Thomas Author-X-Name-First: Baby Author-X-Name-Last: Thomas Author-Name: G. Rajendran Author-X-Name-First: G. Author-X-Name-Last: Rajendran Title: Banks, employees and brand promise delivery: customers' analytical perspective Abstract: The study has the purpose of explicating to commercial banks as well as their employees how well, in the revealed perceptions of customers, they have functioned in delivering their brand promises and what lessons they may gain from the study in order that their brand promise deliveries can be even more bettered, in the future. The methodology of quantitative questionnaire survey has been adopted to collect data from 300 customers of 15 commercial banks, state-owned (five), private (five) and foreign (five) banks. A causal modelling or path analysis approach has been used in the analysis of data. The empirical study has confirmed that in the revealed perceptions of the customers interviewed, the banks and their employees have a positive and direct impact on the banks' brand promise delivery and adds originality and value to branding and brand promise delivery research. Journal: Int. J. of Business Excellence Pages: 42-63 Issue: 1 Volume: 18 Year: 2019 Keywords: organisational commitment; organisational citizenship behaviour; customer satisfaction; brand promise delivery; BPD; revealed perceptions; customers; commercial banks; Chennai; India. File-URL: http://www.inderscience.com/link.php?id=99447 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:18:y:2019:i:1:p:42-63 Template-Type: ReDIF-Article 1.0 Author-Name: Akanksha Shukla Author-X-Name-First: Akanksha Author-X-Name-Last: Shukla Author-Name: Geetika Goel Author-X-Name-First: Geetika Author-X-Name-Last: Goel Author-Name: Nidhi Tiwari Author-X-Name-First: Nidhi Author-X-Name-Last: Tiwari Title: Consumer perception of corporate social responsibility and purchase behaviour Abstract: The purpose of this paper is to investigate whether the consumers' perception of corporate social responsibility (CSR) has an impact on their purchase behaviour. A survey of consumers has been made to meet the objective of the research. Exploratory factor analysis (EFA) is conducted to identify different dimensions of CSR perception of consumers and subsequently the impact of these dimensions of CSR on purchase behaviour is tested using multiple regression analysis. CSR perception of consumer has been factorised into four dimensions: instrumental CSR (ICSR), normative CSR (NCSR), non-voluntary (NVCSR) and legal CSR (LCSR). ICSR and NCSR are found to positively impact purchase intention and willingness to pay; whereas LCSR negatively impacts purchase behaviour and NVCSR has no influence on consumers. Journal: Int. J. of Business Excellence Pages: 22-41 Issue: 1 Volume: 18 Year: 2019 Keywords: corporate social responsibility; CSR perception; purchase intention; willingness to pay; purchase behaviour. File-URL: http://www.inderscience.com/link.php?id=99448 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:18:y:2019:i:1:p:22-41 Template-Type: ReDIF-Article 1.0 Author-Name: Sooksan Kantabutra Author-X-Name-First: Sooksan Author-X-Name-Last: Kantabutra Title: Exploring a Thai 'sufficiency' approach to corporate sustainability Abstract: The study explores a corporate sustainability model called sufficiency thinking through a case study of a small medium-sized enterprise in Thailand. A multi data collection approach is adopted to collect data at Nithi Foods. Our researchers collected case study data that is supplemented by non-participant observations made during visits, and reference to documentation and information supplied by, or published about, the company (e.g. news reports, magazine articles). Formal and informal discussions were also held with top management team members and employees. Other stakeholders were also interviewed. All were chosen on a convenience basis. Overall, findings support the sufficiency thinking model as an approach to corporate sustainability for SMEs. Business practices informed by virtues, knowledge, sufficiency mindset, action principles are identified and discussed. Measurable outputs and outcomes are also identified as discussed. Relevant theoretical processes are asserted where appropriate. Practical implications are also discussed. Journal: Int. J. of Business Excellence Pages: 1-21 Issue: 1 Volume: 18 Year: 2019 Keywords: corporate sustainability; leadership; entrepreneurship; small business; sustainable leadership; sufficiency economy. File-URL: http://www.inderscience.com/link.php?id=99449 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:18:y:2019:i:1:p:1-21 Template-Type: ReDIF-Article 1.0 Author-Name: Duarte Pitta Ferraz Author-X-Name-First: Duarte Pitta Author-X-Name-Last: Ferraz Author-Name: Ilídio Tomás Lopes Author-X-Name-First: Ilídio Tomás Author-X-Name-Last: Lopes Author-Name: Simon Hitzelberger Author-X-Name-First: Simon Author-X-Name-Last: Hitzelberger Title: The use of poison pills by US firms over the period 1997-2015: what has been their impact on shareholder value? Abstract: Poison pills are controversial devices for which no common conclusion as to how the market reacts to their adoption exists. This research collates 4,479 poison pill adoption events by US companies over the period 1997-2015. Statistically significant insights and positive abnormal returns were found on the day the poison pill was adopted. It is for this reason that we argue in favour of the shareholder wealth-maximisation hypothesis, stating that poison pills protect shareholders by providing management a superior bargaining position. The shareholders react positively to poison pill adoption, particularly if a hostile takeover attempt is anticipated. Furthermore, shareholders seem to value the protective effect of the device, which both provides management a superior bargaining position and allows the maximal possible bid premium to be negotiated. Journal: Int. J. of Business Excellence Pages: 98-119 Issue: 1 Volume: 18 Year: 2019 Keywords: corporate governance; poison pills; shareholder wealth; antitakeover statute; hostile takeover; value creation. File-URL: http://www.inderscience.com/link.php?id=99450 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:18:y:2019:i:1:p:98-119 Template-Type: ReDIF-Article 1.0 Author-Name: Soheila Albooyeh Author-X-Name-First: Soheila Author-X-Name-Last: Albooyeh Author-Name: Farzad Yaghmaie Author-X-Name-First: Farzad Author-X-Name-Last: Yaghmaie Title: Evaluation of knowledge management model in construction companies using the fuzzy AHP and fuzzy TOPSIS Abstract: The purpose of this study is the evaluation of knowledge management model in construction companies in Iran. The research is describing that it was conducted to a survey method. The statistic populations of this research are firms including Kayson Company, Property Iran Company and Kosovo Company as the expert's population and a sample of 30 experts were selected. FAHP and the fuzzy TOPSIS methods were used to analyse the data. The main instruments used for gathering the data in this study were questionnaires. Results show that in Iran's construction industry, the data is the most important subcategory of the factors knowledge management; wisdom, personnel, knowledge and information are at the next lower level of importance. The results obtained from both methods indicate that Property Iran Company in construction industry are more important than Kayson Company and Kosovo Company in the construction industry. Journal: Int. J. of Business Excellence Pages: 64-97 Issue: 1 Volume: 18 Year: 2019 Keywords: knowledge; knowledge management; fuzzy analytic hierarchy process; fuzzy TOPSIS. File-URL: http://www.inderscience.com/link.php?id=99451 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:18:y:2019:i:1:p:64-97 Template-Type: ReDIF-Article 1.0 Author-Name: Nursyazwani Mohd Fuzi Author-X-Name-First: Nursyazwani Mohd Author-X-Name-Last: Fuzi Author-Name: Nurul Fadly Habidin Author-X-Name-First: Nurul Fadly Author-X-Name-Last: Habidin Author-Name: Sharul Effendy Janudin Author-X-Name-First: Sharul Effendy Author-X-Name-Last: Janudin Author-Name: Sharon Yong Yee Ong Author-X-Name-First: Sharon Yong Yee Author-X-Name-Last: Ong Title: Environmental management accounting practices, environmental management system and environmental performance for the Malaysian manufacturing industry Abstract: The aim of this study is to examine the relationship between environmental management accounting practices (EMAP), environmental management system (EMS) and environmental performance (EP) for the Malaysian manufacturing industry. EMAP and EMS is one of the important strategic management accounting to improve the EP in the manufacturing industry. This study is using a structural equation modelling (SEM) technique to test the relationship between EMAP, EMS, and EP for the Malaysian manufacturing industry. Indeed, the SEM technique enables the researcher to test the relationship between EMAP, EMS, and EP structural model for Malaysian manufacturing industry. Based on the proposed conceptual model, research hypotheses were developed. Therefore, this study would provide new insights for the environmental management accounting area including EMAP and EMS in order to improve EP for the Malaysian manufacturing industry. Journal: Int. J. of Business Excellence Pages: 120-136 Issue: 1 Volume: 18 Year: 2019 Keywords: environmental management accounting practices; EMAP; environmental management system; EMS; environmental performance; environmental cost; auditing; financial performance; operational performance; structural equation modelling; SEM; manufacturing industry; Malaysia. File-URL: http://www.inderscience.com/link.php?id=99452 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:18:y:2019:i:1:p:120-136 Template-Type: ReDIF-Article 1.0 Author-Name: Merugu Venugopal Author-X-Name-First: Merugu Author-X-Name-Last: Venugopal Author-Name: M. Ravindar Reddy Author-X-Name-First: M. Ravindar Author-X-Name-Last: Reddy Author-Name: Bhanu Prakash Sharma G. Author-X-Name-First: Bhanu Prakash Sharma Author-X-Name-Last: G. Title: Competing performance measures in predicting shareholder return of Indian pharmaceutical firms: an empirical evidence Abstract: The impetus of this paper is to examine the superiority of modern value-based measures over traditional accounting measures in predicting the shareholder return measured as the stock price appreciation and dividend paid during a period. To examine relative and incremental information content, panel data regression models were used on sample data of 77 BSE listed pharmaceutical firms during the period from 2007 to 2015. The relative information content test reveals that the EPS outperformed the modern value-based measure. And also, incremental information content test reveals that the modern value-based measures significantly predict shareholder return than accounting measures. The results suggest that the managers and investors need to consider the value-based measures in assessing the firms' performance. For evaluating the firms' ability in generating higher returns they also need to consider market conditions, capital intensity and other determinants. Journal: Int. J. of Business Excellence Pages: 137-150 Issue: 2 Volume: 18 Year: 2019 Keywords: performance measures; traditional accounting measures; economic value added; EVA; market value added; MVA; created shareholder value; CSV; relative information content test; incremental information content test. File-URL: http://www.inderscience.com/link.php?id=99554 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:18:y:2019:i:2:p:137-150 Template-Type: ReDIF-Article 1.0 Author-Name: Masood Ul Hassan Author-X-Name-First: Masood Ul Author-X-Name-Last: Hassan Author-Name: Zeeshan Iqbal Author-X-Name-First: Zeeshan Author-X-Name-Last: Iqbal Author-Name: Ubaidullah Shafique Author-X-Name-First: Ubaidullah Author-X-Name-Last: Shafique Author-Name: Nayab Bukhari Author-X-Name-First: Nayab Author-X-Name-Last: Bukhari Title: Transformational leadership and team performance: an empirical study of the hotel industry of Pakistan Abstract: Pakistan has recently emerged as an important investment destination for the new hotel development. According to Pakistan Hotels Association (PHA), hotel industry has showed a rising trend after the courtesy launch of China Pakistan Economic Corridor (CPEC). The basic aim of this study is to investigate the influence of transformational leadership (TFL) on the team performance of hotel industry of Pakistan through the mediation of team empowerment, knowledge sharing, team-efficacy and team prosocial motivation. This study is based on a sample of 245 employees from different hotels located in Pakistan. Structural equation modelling approach was applied to examine the hypothesised relationships by using smartPLS software. The findings of study revealed the significant positive influence of transformational leadership on knowledge sharing, team empowerment, team-efficacy and team prosocial motivation. Moreover, team empowerment, team prosocial motivation and team-efficacy powerfully mediate the relationship between TFL and team performance. However, knowledge sharing showed limited effect. Journal: Int. J. of Business Excellence Pages: 151-173 Issue: 2 Volume: 18 Year: 2019 Keywords: transformational leadership; team empowerment; knowledge sharing; team efficacy; team prosocial motivation; team performance; hotel industry; Pakistan. File-URL: http://www.inderscience.com/link.php?id=99555 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:18:y:2019:i:2:p:151-173 Template-Type: ReDIF-Article 1.0 Author-Name: Abbas Bleady Author-X-Name-First: Abbas Author-X-Name-Last: Bleady Author-Name: Abdel Hafiez Ali Author-X-Name-First: Abdel Hafiez Author-X-Name-Last: Ali Author-Name: Siddig Balal Author-X-Name-First: Siddig Author-X-Name-Last: Balal Title: Towards an integrative model of dynamic capabilities empirical research: a systematic review (1997-2015) Abstract: The primary objectives of this article are twofold: to identify the main characteristics of empirical studies in the field of DC over the period 1997-2015 and from those results, to propose an integrative model for studying DCs. In this systematic review, a protocol-driven search was performed using four databases: Ebsco, ProQuest, Scopus, and Wiley Online Library. A total of 110 articles were identified through primary research, of which 53 were retained after screening titles and abstracts. All selected articles were assessed in terms of 11 dimensions, some of them formal and others thematic, to obtain an integrated model of DC research at the empirical level. Future empirical research into DCs is needed to disseminate information about the foundations and principles of DC theory. The results of this article should be considered a roadmap or guidance for future empirical research in the DC field. Journal: Int. J. of Business Excellence Pages: 203-241 Issue: 2 Volume: 18 Year: 2019 Keywords: dynamic capabilities; empirical study; empirical research; systematic review; DC definition; DC research design; DC empirical models; DC impacts; DC categorisation; DC measurements. File-URL: http://www.inderscience.com/link.php?id=99556 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:18:y:2019:i:2:p:203-241 Template-Type: ReDIF-Article 1.0 Author-Name: Azarnoush Ansari Author-X-Name-First: Azarnoush Author-X-Name-Last: Ansari Author-Name: Arash Riasi Author-X-Name-First: Arash Author-X-Name-Last: Riasi Title: Using decision trees to analyse the customers' shopping location preferences Abstract: Customers' shopping location preferences were analysed by implementing J48 decision tree algorithm. Findings revealed that the existence of discounts at shopping centres and customers' awareness of these discounts is the most important socioeconomic factor that affects customers' behaviour in the context of shopping location preferences. The findings also revealed that the majority of high-income households prefer shopping centres, whereas households in low- or middle-income groups are more inclined toward shopping at individual scattered stores. Finally, the results indicated that J48 decision tree algorithm can be used as a reliable tool for analysing the consumer behaviour due to its high accuracy. Journal: Int. J. of Business Excellence Pages: 174-202 Issue: 2 Volume: 18 Year: 2019 Keywords: decision tree; data mining; customer behaviour; shopping centres; J48; consumer buying behaviour. File-URL: http://www.inderscience.com/link.php?id=99557 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:18:y:2019:i:2:p:174-202 Template-Type: ReDIF-Article 1.0 Author-Name: Mohamad Sadegh Sangari Author-X-Name-First: Mohamad Sadegh Author-X-Name-Last: Sangari Author-Name: Mosayeb Dashtpeyma Author-X-Name-First: Mosayeb Author-X-Name-Last: Dashtpeyma Title: An integrated framework of supply chain resilience enablers: a hybrid ISM-FANP approach Abstract: Supply chain resilience (SCRes) as the capability of being responsive to unplanned changes and disruptions has become a key to remain competitive in today's dynamic business environment. The purpose of this paper is to develop an integrated framework for identifying and evaluating the enabling factors of SCRes. An extensive literature review is conducted to construct a comprehensive set of SCRes enablers and an integrated interpretive structural modelling and fuzzy analytic network process (ISM-FANP) methodology is proposed to analyse the identified factors. The proposed framework provides a unified, structured view of the SCRes enablers as well as their inter-relationships and identifies the most influential prerequisites that contribute to achieving a more resilient supply chain. The results of applying the proposed framework shed light on the key strategies that should be adopted by supply chain managers to enhance SCRes performance and maintain supply chain operations under unexpected disturbances. Journal: Int. J. of Business Excellence Pages: 242-268 Issue: 2 Volume: 18 Year: 2019 Keywords: supply chain resilience; SCRes; enablers; interpretive structural modelling; ISM; fuzzy analytical network process; FANP; inter-relationships; relative importance. File-URL: http://www.inderscience.com/link.php?id=99558 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:18:y:2019:i:2:p:242-268 Template-Type: ReDIF-Article 1.0 Author-Name: Hadi Ghazvini Author-X-Name-First: Hadi Author-X-Name-Last: Ghazvini Author-Name: Morteza Maleki Minbash Razgah Author-X-Name-First: Morteza Maleki Minbash Author-X-Name-Last: Razgah Author-Name: Azim Zarei Author-X-Name-First: Azim Author-X-Name-Last: Zarei Title: Strategic decisions to enter Semnan Gypsum plaster plants in the international markets Abstract: In order to enter the international market, companies must identify their objectives and policies and decide based on it to the best way of entering to international markets. In this study, the effective factors on entering the international markets and entry strategies were prioritised according to the potential of companies in Semnan gypsum industry using network analysis of multi criteria decision technique (ANP). The statistical population consisted of managers and employees of Semnan Gypsum plants and 30 people of them were selected as a sample. Data were collected by paired comparisons questionnaires and then, expert's average ideas were estimated using the geometric mean. Data were analysed by super decisions software and the strategies were prioritised. The results show that the indirect export, manufacturing contract, franchise, direct export, mutual investment and the established of a full ownership unit have the most priorities, respectively. Journal: Int. J. of Business Excellence Pages: 269-285 Issue: 2 Volume: 18 Year: 2019 Keywords: entry strategy; international markets; Semnan gypsum plaster. File-URL: http://www.inderscience.com/link.php?id=99559 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:18:y:2019:i:2:p:269-285 Template-Type: ReDIF-Article 1.0 Author-Name: Teena Bharti Author-X-Name-First: Teena Author-X-Name-Last: Bharti Author-Name: Santosh Rangnekar Author-X-Name-First: Santosh Author-X-Name-Last: Rangnekar Title: The relationship between optimism and inclusion in Indian manufacturing organisation Abstract: Optimism is associated with positive outcomes which affect the development and performance of an individual, owing to his persistence. It enables adaptation to hard times involving relationships which signify their acceptance by others. In total, optimists provide the behavioural patterns which others can learn from. The purpose of this paper is to examine the relationship of between the optimism level and inclusion at workplace. Further, the study aims to investigate the moderating role of gender on optimism-inclusion relationship in Indian manufacturing organisations. A cross-sectional survey research design was used to collect the data from 245 employees working in the manufacturing sector (India). The current study used hierarchical regression to analyse whether optimism predicts inclusion in an organisation. Also, Hayes PROCESS SPSS macro was applied to test the moderating role of gender on optimism-inclusion relationship. Thus, the study would be of immense help to the organisations at large. Journal: Int. J. of Business Excellence Pages: 287-305 Issue: 3 Volume: 18 Year: 2019 Keywords: optimism; inclusion; interpersonal relationship; interpersonal behaviour; FIRO-B; positive psychology. File-URL: http://www.inderscience.com/link.php?id=100745 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:18:y:2019:i:3:p:287-305 Template-Type: ReDIF-Article 1.0 Author-Name: Rakesh D. Raut Author-X-Name-First: Rakesh D. Author-X-Name-Last: Raut Author-Name: Bhaskar B. Gardas Author-X-Name-First: Bhaskar B. Author-X-Name-Last: Gardas Author-Name: Balkrishna E. Narkhede Author-X-Name-First: Balkrishna E. Author-X-Name-Last: Narkhede Author-Name: Manoj Kumar Jha Author-X-Name-First: Manoj Kumar Author-X-Name-Last: Jha Title: Analysing the challenges in sustainable agricultural supply chain system in India Abstract: An effective, sustainable agricultural supply chain system (SASCS) plays an important role in sustaining and stimulating development and growth in the agricultural and food sector. It covers all the activities involved in moving the agricultural produce from the farm to the end user. There are some challenges to this domain, which are constricting its growth in India. The objective of the present investigation is to identify the most crucial problems in the agricultural supply chain system through a literature survey and expert judgements. The explored challenges are modelled using the analytic hierarchy process (AHP). After analysing the factors, the top three identified significant challenges of the hierarchical model are-lack of agricultural supply chain infrastructure (C1), lack of integration among the national agricultural markets (C2) and seasonality of the agricultural produce and long gestation period for the projects of infrastructure (C4). The developed AHP model will guide the decision and policy makers in formulating the appropriate sustainable policies for improving the overall agricultural supply chain performance. Journal: Int. J. of Business Excellence Pages: 336-359 Issue: 3 Volume: 18 Year: 2019 Keywords: challenges; barriers; hindrances; agricultural supply chain system; sustainability; food security; analytic hierarchy process; AHP; India. File-URL: http://www.inderscience.com/link.php?id=100746 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:18:y:2019:i:3:p:336-359 Template-Type: ReDIF-Article 1.0 Author-Name: Galina Gagarinskaia Author-X-Name-First: Galina Author-X-Name-Last: Gagarinskaia Author-Name: Irina Kuznetcova Author-X-Name-First: Irina Author-X-Name-Last: Kuznetcova Author-Name: Aleksandr Gagarinskii Author-X-Name-First: Aleksandr Author-X-Name-Last: Gagarinskii Title: Use of performance indicators in HR management for the companies of industrial sector Abstract: Building the management system is based on the key performance indicators. The versatility of the system makes it possible to use it also in assessing the techniques for managing the labour potential of the employees in the personnel environment of the industrial sector company. Management structure is typical for the company in question, consists of the three levels: corporate, operational, and line management. Therefore, the contradiction-of-interest risk can theoretically arise both between individuals of the same level and between individuals of different levels. From the analysis performed, we can conclude that at different levels of management different problems have a high level of significance, which allows the situation of colliding interests that occurred at one level not to be transferred to another level of management. The article offers a key performance indicator methodology to effectively manage the enterprises of industrial sector and eliminate the situation of interest inconsistency in horizontal and vertical management. Journal: Int. J. of Business Excellence Pages: 306-335 Issue: 3 Volume: 18 Year: 2019 Keywords: HR management; HRM; management levels; HResources; performance indicators; contradiction of interests. File-URL: http://www.inderscience.com/link.php?id=100748 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:18:y:2019:i:3:p:306-335 Template-Type: ReDIF-Article 1.0 Author-Name: Jann Hidajat Tjakraatmadja Author-X-Name-First: Jann Hidajat Author-X-Name-Last: Tjakraatmadja Author-Name: Santi Novani Author-X-Name-First: Santi Author-X-Name-Last: Novani Author-Name: Mikhael Tjhi Author-X-Name-First: Mikhael Author-X-Name-Last: Tjhi Author-Name: Yudi Azis Author-X-Name-First: Yudi Author-X-Name-Last: Azis Title: Buying decision factors influencing organic food purchase by young consumers: case of Bandung City, Indonesia Abstract: Living a comfortable lifestyle is important for many people. However, there are many drawbacks related to health issues, especially for younger people. Some have degenerative diseases that in the past only presented in older people. This paper aims to identify the driving factors that influence the decisions of young consumers to purchase organic food. This research is conducted using mixed methods. Based on the exploratory method, it is found that there are 16 factors drive buying decision towards organic food. Furthermore, through a quantitative method, two clusters of customers are identified. Cluster 1 is consumers who are aware based on life demands that have seven main driving factors, while cluster 2 includes consumers who follow the modern lifestyle based on the suggestions. This study can provide insight into value driven by customers' buying decisions. Journal: Int. J. of Business Excellence Pages: 360-387 Issue: 3 Volume: 18 Year: 2019 Keywords: customers' buying decisions; organic food; participatory research; mixed method; two-step cluster analysis; Indonesia. File-URL: http://www.inderscience.com/link.php?id=100749 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:18:y:2019:i:3:p:360-387 Template-Type: ReDIF-Article 1.0 Author-Name: Kambiz Navabi Zand Author-X-Name-First: Kambiz Navabi Author-X-Name-Last: Zand Author-Name: Azar Kaffashpoor Author-X-Name-First: Azar Author-X-Name-Last: Kaffashpoor Author-Name: Shamsodin Nazemi Author-X-Name-First: Shamsodin Author-X-Name-Last: Nazemi Author-Name: Gholamreza Malekzadeh Author-X-Name-First: Gholamreza Author-X-Name-Last: Malekzadeh Title: Multilevel organisational learning mechanisms and their implications for organisational performance Abstract: The purpose of study was to explore and identify multilevel organisational learning mechanisms and examines their effect on organisational performance of small- and medium-sized enterprises within Tehran province. For identification mechanisms in these enterprises, the grounded theory three-stage method was used which the obtained results from different approaches were combined to develop the research model. Then, a questionnaire containing 55 query items was developed and distributed to a sample of 371 enterprises, using stratified random sampling. Based on the results, all mechanisms were identified that coded into four categories. At the interpretation stage, 20 mechanisms were identified and subsequently coded into discussions, systemic, and cultural mechanisms. For the integrative process, the identified nine mechanisms were grouped into systemic and strategic mechanisms. Lastly, the 16 mechanisms of the institutionalisation stage were grouped into systemic, structural and cultural mechanisms. Eventually, the results indicated a significant association between these mechanisms and organisational performance. Journal: Int. J. of Business Excellence Pages: 388-409 Issue: 3 Volume: 18 Year: 2019 Keywords: organisational learning; OL; organisational performance; small- and medium-sized enterprises; SMEs; Tehran Province; Iran. File-URL: http://www.inderscience.com/link.php?id=100751 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:18:y:2019:i:3:p:388-409 Template-Type: ReDIF-Article 1.0 Author-Name: A. Mohamed RiyazhKhan Author-X-Name-First: A. Mohamed Author-X-Name-Last: RiyazhKhan Author-Name: A. Noorul Haq Author-X-Name-First: A. Noorul Author-X-Name-Last: Haq Title: Role of service quality measurements in in-patients satisfaction in corporate hospitals Abstract: Service plays an essential role in an organisation. Service plays a vital role in the healthcare sector, as most elements are intangible in nature. Measurement of service quality in the healthcare sector is difficult for researchers (Daniel and Berinyuy, 2010; Fernando et al., 2011). In this article, researcher discussed service quality factors for the healthcare sector. The researcher fits the new service quality model for the healthcare sector under Parasuraman dimensions (RATER model). The researcher fixed 30 sub-criteria for evaluation of services in hospitals/healthcare and used analytical network process (ANP) for factors which influence service quality in hospitals or healthcare sectors. The researcher next applied analytical hierarchy process (AHP) and preference ranking organisation method for enrichment evaluation (PROMETHEE) tools as corporate hospitals provide the best (ranked) service quality (SERVQUAL) from the public and societal aspects. The researcher chose five corporate healthcare/hospitals in India. This research is vital to future researchers who evaluate the service quality of healthcare/hospitals. Journal: Int. J. of Business Excellence Pages: 410-433 Issue: 3 Volume: 18 Year: 2019 Keywords: service quality; SERVQUAL; analytical hierarchy process; AHP; analytical network process; ANP; preference ranking organisation method for enrichment evaluation; PROMETHEE; healthcare; corporate hospitals and service quality. File-URL: http://www.inderscience.com/link.php?id=100752 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:18:y:2019:i:3:p:410-433 Template-Type: ReDIF-Article 1.0 Author-Name: Ranganathan Venkatesan Author-X-Name-First: Ranganathan Author-X-Name-Last: Venkatesan Author-Name: Jayanth Jacob Author-X-Name-First: Jayanth Author-X-Name-Last: Jacob Title: Does loyalty and satisfaction support customer retention in life insurance sector? - An empirical study Abstract: Life insurance is a contract between a policyholder and an insurance firm. This study aims to assess the attributes for customer retention and to determine the factors affecting customer satisfaction and loyalty. Four items for customer satisfaction, five items for customer loyalty and three items for customer retention are used for the measurement of the retention potential of life insurance policy holders. The data was collected from respondents residing in sub urban locations in Tamilnadu holding life insurance policies issued by top five life insurance service providers in India. The total size of the sample was 462 and data were analysed using the SmartPLS 3 for measuring reliability and validity of data. The results indicate high expectations of policyholders in terms of service. The results of the quantitative assessment of customer retention offer insights on how customers rate the service and their extent of satisfaction of the insurance firm. Satisfied customers maintain continuous business with the particular firm and also encouraged their friends and family members to buy insurance policies from a specific insurance company. Insurance firms retain the existing customers through the delivery of quality service that the customer expects of them. Journal: Int. J. of Business Excellence Pages: 435-449 Issue: 4 Volume: 18 Year: 2019 Keywords: retention; satisfaction; loyalty; life insurance. File-URL: http://www.inderscience.com/link.php?id=101528 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:18:y:2019:i:4:p:435-449 Template-Type: ReDIF-Article 1.0 Author-Name: Eduardo K. Yamakawa Author-X-Name-First: Eduardo K. Author-X-Name-Last: Yamakawa Author-Name: Paulo A. Cauchick-Miguel Author-X-Name-First: Paulo A. Author-X-Name-Last: Cauchick-Miguel Author-Name: Thayla T. Sousa-Zomer Author-X-Name-First: Thayla T. Author-X-Name-Last: Sousa-Zomer Author-Name: Catherine P. Killen Author-X-Name-First: Catherine P. Author-X-Name-Last: Killen Title: Project portfolio management: a landscape of the literature Abstract: Project portfolio management (PPM) has a central position in both the business literature and companies' management practices. Although PPM has been practiced for decades and the theoretical contributions in the field have grown, overviews of the state-of-the-art of PPM research and its processes are scarce. Therefore, this paper analyses the PPM literature to identify relevant PPM concepts through a systematic literature review. This study analysed 470 articles, and the core PPM sub-categories were identified. The main findings show that, in general, two or more PPM sub-categories are collectively analysed in the publications, which indicates that there is a synergy among these sub-categories. Moreover, since the subject is somewhat broad, several tools have been developed to support the complex decision-making problems involving optimisation, statistical techniques, stochastic simulations, and artificial intelligence. For practitioners, the findings of this study may provide a useful basis for PPM implementation. Journal: Int. J. of Business Excellence Pages: 450-487 Issue: 4 Volume: 18 Year: 2019 Keywords: project portfolio management; PPM; literature review. File-URL: http://www.inderscience.com/link.php?id=101529 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:18:y:2019:i:4:p:450-487 Template-Type: ReDIF-Article 1.0 Author-Name: Mohamadhossein Rahmati Author-X-Name-First: Mohamadhossein Author-X-Name-Last: Rahmati Title: Marketing team excellence as a function entrepreneurial orientation, learning orientation and knowledge sharing: an empirical research in SMEs Abstract: This study aims to propose and test an integrated model focusing on the drivers and consequences of learning orientation in the context of marketing and business excellence. A quantitative study was conducted, including 62 marketing teams and a total of 383 employees in 49 small and medium-sized enterprises (SMEs) located in Iran. Structural equation modelling examines the validity of constructs and path relationships. The results of the structural equation modelling (SEM) analysis provided three findings as follows: 1) entrepreneurial orientation had positive effects on the three dimensions of learning orientation, namely commitment to learning, shared vision and open-mindedness; 2) three components of learning orientation had positive effects on knowledge sharing; 3) knowledge sharing, which in turn, lead to marketing team performance. The combination of a developing country context and the significance of entrepreneurial orientation, learning orientation, knowledge sharing and marketing team performance in SMEs enhance the contextual contribution of the paper. Journal: Int. J. of Business Excellence Pages: 488-507 Issue: 4 Volume: 18 Year: 2019 Keywords: marketing; business excellence; entrepreneurial orientation; learning orientation; knowledge sharing; marketing team performance; small and medium-sized enterprises; SMEs. File-URL: http://www.inderscience.com/link.php?id=101530 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:18:y:2019:i:4:p:488-507 Template-Type: ReDIF-Article 1.0 Author-Name: Helena Nobre Author-X-Name-First: Helena Author-X-Name-Last: Nobre Author-Name: Nina Szczygiel Author-X-Name-First: Nina Author-X-Name-Last: Szczygiel Author-Name: Mariana Condé-Pinto Author-X-Name-First: Mariana Author-X-Name-Last: Condé-Pinto Title: Communicating with patients through Facebook: the case of dental healthcare services Abstract: The study explores how dental healthcare providers use social network websites, in particular, Facebook, to communicate with patients and potential customers, manage relationships and build brand image. An exploratory investigation was carried on based on a cross-case study of four small dental clinics with a Facebook presence. Results indicate that Facebook offers room to create an interactive environment where clinics can communicate in real-time with patients, getting them engaged in ongoing dialogues beyond traditional doctor consultations. Through online social networks, it is possible to provide dental healthcare information, follow-up of treatments and answer questions, making processes more efficient and customer-oriented and facilitating the development of closer relationships with patients. The paper outlines some challenges for online health social network managers. Journal: Int. J. of Business Excellence Pages: 527-548 Issue: 4 Volume: 18 Year: 2019 Keywords: online social networks; social network websites; dental healthcare services; dental clinics; Facebook; healthcare social media marketing. File-URL: http://www.inderscience.com/link.php?id=101531 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:18:y:2019:i:4:p:527-548 Template-Type: ReDIF-Article 1.0 Author-Name: Rama Krishna Yelamanchili Author-X-Name-First: Rama Krishna Author-X-Name-Last: Yelamanchili Title: Impact of supportive leadership on perceived sales team cohesion: mediation of critical thinking and moderation of empowerment Abstract: This paper investigates antecedent and mediators of salespersons' perceived team cohesion. It posits that supportive leadership significantly predicts perceived team cohesion through proactive and enabling behaviour of leaders for critical thinking and empowerment. Data from 542 salespersons belonging to 70 sales teams are gathered. The factor analysis resulted into four-factors and the confirmatory factor analysis confirms the four-factor model. Hypotheses testing and mediation analysis is done using process script for SPSS. The paper finds significant positive direct effect of supportive leadership on salespersons' perceived team cohesion. Mediation analyses reveal partial mediation effect of critical thinking between supportive leadership and perceived team cohesion, and no mediation effect of empowerment is found between supportive leadership and perceived team cohesion. The findings of this paper broaden the understanding of the role of supportive leadership in salespersons' perceived team cohesion and explain the process by which leaders can build high cohesion among followers. Journal: Int. J. of Business Excellence Pages: 508-526 Issue: 4 Volume: 18 Year: 2019 Keywords: leadership; sales teams; perceived team cohesion; critical thinking; empowerment; mediation analysis. File-URL: http://www.inderscience.com/link.php?id=101533 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:18:y:2019:i:4:p:508-526 Template-Type: ReDIF-Article 1.0 Author-Name: Suhel Ahmad Author-X-Name-First: Suhel Author-X-Name-Last: Ahmad Author-Name: Alpana Srivastava Author-X-Name-First: Alpana Author-X-Name-Last: Srivastava Author-Name: Seema Sharma Author-X-Name-First: Seema Author-X-Name-Last: Sharma Title: Factors affecting attrition in cellular service subscription Abstract: Indian cellular phone market is reaching to its natural saturation with tele-density of 89.12. Subscriber's behaviour has become unpredictable and they seek best alternative among many service providers (SP's) with varied offerings. Mobile number portability (MNP) further facilitates switching; causing great revenue loss to the SP's and hence needs to be checked proactively. Industry practitioners maintain huge database containing thousands of variables to be used in their predictive models. This study attempts to identify the variables which might help in predicting attrition by fitting a logistic regression with each individual predictor and judging the usability with Wald Statistics. CART decision tree also suggests similar findings. This descriptive study finds that prior knowledge of 'n-important' variables for model building can greatly reduce the effort, time and cost. Real-time data from geographical cross-section could corroborate the reduction of variables. These variables can be further investigated in future research, while developing any predictive model for customer attrition in cellular service subscription. Journal: Int. J. of Business Excellence Pages: 570-581 Issue: 4 Volume: 18 Year: 2019 Keywords: attrition; churn; telecom; mobile number portability; MNP; classification and regression tree; CART; logistic regression. File-URL: http://www.inderscience.com/link.php?id=101534 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:18:y:2019:i:4:p:570-581 Template-Type: ReDIF-Article 1.0 Author-Name: Pierre Mostert Author-X-Name-First: Pierre Author-X-Name-Last: Mostert Author-Name: Mariette Zietsman Author-X-Name-First: Mariette Author-X-Name-Last: Zietsman Author-Name: Göran Svensson Author-X-Name-First: Göran Author-X-Name-Last: Svensson Title: A validation of META-RELQUAL under South African micro-enterprise banking customers Abstract: Despite previous studies researching META-RELQUAL in various countries, this research appears to be the first to validate META-RELQUAL under micro-enterprises in one of the BRICS countries, namely South Africa. Data were obtained from micro-enterprise banking customers of one of South Africa's largest banks. From the results it could be concluded that the ten constructs comprising META-RELQUAL, namely dependence, commitment, continuity, cooperation, coordination, formalisation, opportunism, satisfaction, specific assets and trust should be viewed as separate constructs contributing to the creation of business relationships, and more specifically relationship quality, under South African micro-enterprise banking customers. This study contributes to existing literature by validating META-RELQUAL under micro-enterprise banking customers within a BRICS context. Banking practitioners will benefit from the research findings by noting the constructs to be focused on to build and maintain relationships with micro-enterprises in an effort to create loyalty and sustain or increase profits. Journal: Int. J. of Business Excellence Pages: 549-569 Issue: 4 Volume: 18 Year: 2019 Keywords: relationship marketing; relationship quality; META-RELQUAL; social exchange theory; SET; transaction cost analysis; TCA; business relationships; micro-enterprises; BRICS; South Africa. File-URL: http://www.inderscience.com/link.php?id=101535 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:18:y:2019:i:4:p:549-569 Template-Type: ReDIF-Article 1.0 Author-Name: Safiah Omar Author-X-Name-First: Safiah Author-X-Name-Last: Omar Author-Name: Sharmila Jayasingam Author-X-Name-First: Sharmila Author-X-Name-Last: Jayasingam Author-Name: Raida Abu Bakar Author-X-Name-First: Raida Abu Author-X-Name-Last: Bakar Title: Does positive organisational behaviour and career commitment lead to work happiness? Abstract: This study aims to identify if positive organisational behaviour (POB) and career commitment affect work happiness. Assessment on these two factors were conducted via structural equation modelling. A cross-sectional study comprising 393 ICT professionals working in Malaysia was conducted through a questionnaire survey that was based on the seven-point Likert scale. The research model used was guided by the broaden-and-build theory and the self-determination theory. AMOS version 21 was used for the analyses. Findings indicate that POB has positive relationships with work happiness but career commitment has no significant relationship with work happiness. There was evidence to support that individuals who were positive in nature were more likely to feel happy with their work. There was also evidence to reject the notion that a committed worker was a happy worker. These findings have practical implications on the management and the development of an emerging workforce. Journal: Int. J. of Business Excellence Pages: 44-64 Issue: 1 Volume: 19 Year: 2019 Keywords: positive organisational behaviour; POB; career commitment; work happiness. File-URL: http://www.inderscience.com/link.php?id=101707 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:19:y:2019:i:1:p:44-64 Template-Type: ReDIF-Article 1.0 Author-Name: Atefeh Talebnejad Author-X-Name-First: Atefeh Author-X-Name-Last: Talebnejad Author-Name: Bahram Ranjbarian Author-X-Name-First: Bahram Author-X-Name-Last: Ranjbarian Author-Name: Hamid Bidram Author-X-Name-First: Hamid Author-X-Name-Last: Bidram Author-Name: Hossein Samavatian Author-X-Name-First: Hossein Author-X-Name-Last: Samavatian Title: Colour associations of archetypes: lessons for brands Abstract: Archetypal branding is a prolific yet underdeveloped field of study. To help in leveraging visual cues for transferring archetypal meanings of brand to consumers, this study explores the colour associations of archetypes. It also identifies how Iranian consumers perceive the well-known archetypes. Moreover, the associations of colour dimensions and colour-shape combinations with archetypes are investigated. In-depth interviews and a survey reveal that, in some archetypal perceptions, Iranians are rather different to western consumers. A joint effect of colour and shape on the visual associations of archetypes is also observed. Moreover, findings illustrate that not all colour attributes play a significant role in the perception of all archetypal characters. The results may form research propositions to be investigated in the future empirical studies. The results are helpful in brand building and brand meaning management. Journal: Int. J. of Business Excellence Pages: 16-43 Issue: 1 Volume: 19 Year: 2019 Keywords: archetype; colour; shape; brand meaning. File-URL: http://www.inderscience.com/link.php?id=101708 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:19:y:2019:i:1:p:16-43 Template-Type: ReDIF-Article 1.0 Author-Name: Shernaz Bodhanwala Author-X-Name-First: Shernaz Author-X-Name-Last: Bodhanwala Author-Name: Ruzbeh Bodhanwala Author-X-Name-First: Ruzbeh Author-X-Name-Last: Bodhanwala Title: Do investors gain from sustainable investing? An empirical evidence from India Abstract: Present actions of the company have an influence on its long-term success as well as on the well-being of the society, ecosystem and environment. Sustainable investing is gaining critical attention world-wide. This study aims to empirically test whether corporate sustainability (CS) has an impact on market value. The relationship is examined using the panel data of Indian non-financial firms from 2010 to 2015 that are consistently ranked by Thomson Reuters ASSET4 database. Taking market value as proxy for firm value, a significant positive relationship is found between CS and market value. We find evidence to support firms that employ sustainable strategies in business policy formulations are better rewarded by investors with higher valuations in capital markets. This study provides empirical support for the stakeholder theory as is perceived by the proponents of ethical business practices. It suggests that businesses that seek capital market appreciation can likely achieve it by aligning corporate virtue of profit to ESG which helps to build social reputation and brand for the firm. Journal: Int. J. of Business Excellence Pages: 100-118 Issue: 1 Volume: 19 Year: 2019 Keywords: sustainability; corporate social responsibility; CSR; market value; sustainability index; panel data; ESG score. File-URL: http://www.inderscience.com/link.php?id=101710 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:19:y:2019:i:1:p:100-118 Template-Type: ReDIF-Article 1.0 Author-Name: Etin Supriyatin Author-X-Name-First: Etin Author-X-Name-Last: Supriyatin Author-Name: M. Ali Iqbal Author-X-Name-First: M. Ali Author-X-Name-Last: Iqbal Author-Name: Rhian Indradewa Author-X-Name-First: Rhian Author-X-Name-Last: Indradewa Title: Analysis of auditor competencies and job satisfaction on tax audit quality moderated by time pressure (case study of Indonesian tax offices) Abstract: This research aims to examine the effect of auditor competencies and job satisfaction in regard to the quality of the tax audit under time pressure as a moderating variable. The testing is performed by examining the main effect of auditor competencies and job satisfaction with regard to the quality of the tax audit, which is then followed by testing the effect of the interaction between auditor competencies and time pressure as well as between job satisfaction and time pressure on the quality of the tax audit. The population in this study consists of tax auditors in a tax office in Indonesia. The research method used includes quantitative research and the partial least square (PLS) regression analysis. The results show that auditor competencies and job satisfaction have a significant effect on the process quality and the resulting quality of the tax audit, while the interaction between auditor competencies and time pressure and the interaction between job satisfaction and time pressure do not reduce the process quality and the resulting quality of the tax audit. Journal: Int. J. of Business Excellence Pages: 119-136 Issue: 1 Volume: 19 Year: 2019 Keywords: competence; job satisfaction; time pressure; tax audit quality. File-URL: http://www.inderscience.com/link.php?id=101711 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:19:y:2019:i:1:p:119-136 Template-Type: ReDIF-Article 1.0 Author-Name: Benjamin Gozlan Author-X-Name-First: Benjamin Author-X-Name-Last: Gozlan Author-Name: Ofer Barkai Author-X-Name-First: Ofer Author-X-Name-Last: Barkai Author-Name: Elad Harison Author-X-Name-First: Elad Author-X-Name-Last: Harison Title: Applying lean management in complex manufacturing lines: the case of flash chip production Abstract: Lean production practices and tools have been widely implemented for the last two decades in a variety of industries and services all over the world. The common notion of the lean concepts refers to a management strategy aimed at eliminating all sorts of waste throughout the operational processes. The paper evaluates the possibilities of implementing the principles of lean manufacturing in complex production lines and illustrates their potential contribution to the operations of firms. The case brought in the paper illustrates the use of the major principles of lean within a manufacturing company of flash memory chips. The case study highlights the benefits associated with the implementation of the lean management methodologies and techniques and aims to motivate organisations with production facilities to apply lean practices to benefit from substantial efficiency, output and quality gains with only minor investments. Additionally, various metrics for measuring the impact of lean management on different operational and financial dimensions within organisations are presented and discussed. Journal: Int. J. of Business Excellence Pages: 137-149 Issue: 1 Volume: 19 Year: 2019 Keywords: lean management; flash chip production; production faults; value gains. File-URL: http://www.inderscience.com/link.php?id=101712 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:19:y:2019:i:1:p:137-149 Template-Type: ReDIF-Article 1.0 Author-Name: Amol S. Dhaigude Author-X-Name-First: Amol S. Author-X-Name-Last: Dhaigude Author-Name: Debmallya Chatterjee Author-X-Name-First: Debmallya Author-X-Name-Last: Chatterjee Author-Name: Soma Lilhare Author-X-Name-First: Soma Author-X-Name-Last: Lilhare Author-Name: Sudhir Ambekar Author-X-Name-First: Sudhir Author-X-Name-Last: Ambekar Title: Vignettes-based research in behavioural operations management Abstract: Behavioural operation management (BOM), an emerging area within operations management, explores the interaction of human behaviours and operational processes and systems, and thus challenges this very rational decision-making assumption associated with human under all conditions. BOM relies heavily on the experimental research methodology to investigate the cause and effect relationship. Vignettes are an integral to experimental research; however, they have not been effectively used in BOM. This paper investigates the potential of vignette-based research (VBR) in BOM and proposes a framework for its use. We find that VBR is cost-effective, easy to replicate, scores high on realism, and can enhance internal validity. Further, we have proposed a framework for VBR, which can greatly empower researchers who wish to carry out studies in this field. Journal: Int. J. of Business Excellence Pages: 65-84 Issue: 1 Volume: 19 Year: 2019 Keywords: behavioural operation management; BOM; vignette-based research; experimental research design; internal validity; conceptual framework. File-URL: http://www.inderscience.com/link.php?id=101714 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:19:y:2019:i:1:p:65-84 Template-Type: ReDIF-Article 1.0 Author-Name: A. Lakshmana Rao Author-X-Name-First: A. Lakshmana Author-X-Name-Last: Rao Author-Name: Nikhil Kulshrestha Author-X-Name-First: Nikhil Author-X-Name-Last: Kulshrestha Author-Name: G. Ramakrishnan Author-X-Name-First: G. Author-X-Name-Last: Ramakrishnan Title: Adaptability and applicability of need hierarchy theory in assessing employee satisfaction with special reference to EPC company of UAE Abstract: Any research on studying employee satisfaction always looks afresh and same is the case with the research work made by Abraham Maslow in assessing and analysing the needs of human beings. It is a popular theory in the field of motivation and pioneer for other research works to explore further in assessing the satisfaction levels of employees. In today's millennium HR environment a large number tools and tests are available to assess and measure the satisfaction level of an employee yet employers are interested to go through the gross root level of finding the reasons, what makes an employee more satisfied. The current research study is made basically to cater to the needs of employers, analysts, academicians, researchers, practitioners, HR managers and critics, etc., to visualise the application of need hierarchy theory of motivation in assessing employee satisfaction using ethnography method. Journal: Int. J. of Business Excellence Pages: 1-15 Issue: 1 Volume: 19 Year: 2019 Keywords: employee satisfaction; need hierarchy; work life balance; HR environment. File-URL: http://www.inderscience.com/link.php?id=101715 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:19:y:2019:i:1:p:1-15 Template-Type: ReDIF-Article 1.0 Author-Name: Aldo Nobuyuki Nakao Author-X-Name-First: Aldo Nobuyuki Author-X-Name-Last: Nakao Author-Name: Julio Araujo Carneiro-da-Cunha Author-X-Name-First: Julio Araujo Author-X-Name-Last: Carneiro-da-Cunha Author-Name: Leandro Alves Patah Author-X-Name-First: Leandro Alves Author-X-Name-Last: Patah Author-Name: Vânia Maria Jorge Nassif Author-X-Name-First: Vânia Maria Jorge Author-X-Name-Last: Nassif Title: Performance of services and products in a fast food franchise chain: reflections about the home delivery model Abstract: The research objective is to understand which elements are relevant for the service and product performance in the home delivery model of a fast food restaurant. A survey was conducted with 1,236 home delivery consumers. Results showed that both the home delivery as the physical store service models have mostly the same elements that are valid to measure product and service performance. This result excludes the attributes that are exclusively targeted to the store's physical location and that do not exist in the delivery model. Results also indicates to the franchisees' managers which elements they should be concerned in the delivery of services and products at home, offering a proposal of 12 elements that can be considered as relevant factors to fast food restaurants in the home delivery model: temperature, amount, appearance, flavour, packaging, attendance cordiality, suggestive selling, service time, attendant's menu knowledge, delivery cordiality, delivery time and deliverer's presentation. Journal: Int. J. of Business Excellence Pages: 85-99 Issue: 1 Volume: 19 Year: 2019 Keywords: entrepreneurship; franchising; performance measurement. File-URL: http://www.inderscience.com/link.php?id=101716 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:19:y:2019:i:1:p:85-99 Template-Type: ReDIF-Article 1.0 Author-Name: Sudarson Nayak Author-X-Name-First: Sudarson Author-X-Name-Last: Nayak Author-Name: Sushanta Tripathy Author-X-Name-First: Sushanta Author-X-Name-Last: Tripathy Author-Name: Aishwarya Dash Author-X-Name-First: Aishwarya Author-X-Name-Last: Dash Title: Non-technical skill development strategy to enhance safety performance of railway system: an interpretive structural modelling approach Abstract: Despite massive technological advancement and up gradation in transport sector, operational safety largely depends on the front-line operator. The manager of transport industry, remains chronically stressed to ensure system safety along with productivity. It is always a challenge for them to deliver system safety while managing routine task along with providing system resilience against emergencies, abnormalities along with occasional operator's fallibility. To handle these challenges effectively, development of suitable non-technical skill for front line managers has been attempted in the paper. Generic NTS proposed could provide the necessary fillip to their technical skill and likely to enhance their overall managerial skill. This shall also demonstrable commitment for adopting NTS for the entire organisation to enhance safety and productivity. Journal: Int. J. of Business Excellence Pages: 168-188 Issue: 2 Volume: 19 Year: 2019 Keywords: non-technical skill; NTS; front line managers; interpretive structural modelling; ISM. File-URL: http://www.inderscience.com/link.php?id=102233 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:19:y:2019:i:2:p:168-188 Template-Type: ReDIF-Article 1.0 Author-Name: Matti J. Haverila Author-X-Name-First: Matti J. Author-X-Name-Last: Haverila Author-Name: Kai C. Haverila Author-X-Name-First: Kai C. Author-X-Name-Last: Haverila Title: Customer centric success measures in project management Abstract: This research investigates 3,129 system delivery projects in the facilities management industry with an aim to understand customers' perceptions of customer relationship quality, satisfaction, repurchase intent and the role of the value for money construct in the customer satisfaction and repurchase intent context. To test the hypotheses, the partial least squares (PLS) structural equation modelling was used to test the theoretical model. The findings show a significant and positive relationship between the relationship quality and customer satisfaction as well as between customer satisfactions and repurchase intent. Furthermore, it was discovered that the value for money construct is not directly related to customer satisfaction; instead it was found to partially mediate the customer satisfaction and repurchase intent relationship. The study contributes to an increased understanding of the customer perceptions regarding relationship quality, customer satisfaction and repurchase intent and the role of value for money in complex system delivery projects. Future research opportunities will be discussed as well. Journal: Int. J. of Business Excellence Pages: 203-222 Issue: 2 Volume: 19 Year: 2019 Keywords: project management; relationship quality; customer satisfaction; repurchase intent; value for money. File-URL: http://www.inderscience.com/link.php?id=102234 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:19:y:2019:i:2:p:203-222 Template-Type: ReDIF-Article 1.0 Author-Name: Shieh-Liang Chen Author-X-Name-First: Shieh-Liang Author-X-Name-Last: Chen Author-Name: Cheng-Kun Liu Author-X-Name-First: Cheng-Kun Author-X-Name-Last: Liu Author-Name: Chia-Ying Liu Author-X-Name-First: Chia-Ying Author-X-Name-Last: Liu Title: Corporate social responsibility, employee productivity and firm valuation Abstract: This paper first examines whether the more investments in corporate social responsibility (CSR), the less likely the share prices will be undervalued by the market. Secondly, we analyse whether there is a positive correlation between the spending on CSR and the company's productivity and explore the impact of CSR on future financial performance of a firm. The findings show that if the spending on CSR is high in the prior or/and current periods, current share prices are less likely to be undervalued. A stronger focus on CSR in the prior or/and current periods does not lead to higher productivity. This is possible because the input of CSR has no influence on the incentives to employees. In addition, the more efforts in CSR in the prior or current periods, the better is the future financial performance. This study, hence, concludes that CSR input can mitigate undervaluation and improve future operation performance. Journal: Int. J. of Business Excellence Pages: 285-303 Issue: 2 Volume: 19 Year: 2019 Keywords: corporate social responsibility; CSR; undervaluation; employee productivity; financial performance. File-URL: http://www.inderscience.com/link.php?id=102235 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:19:y:2019:i:2:p:285-303 Template-Type: ReDIF-Article 1.0 Author-Name: Andrée Marie López-Fernández Author-X-Name-First: Andrée Marie Author-X-Name-Last: López-Fernández Title: Internal corporate social responsibility and leadership effects on voice management and organisational performance: analysis of collaborator perceptions across organisations in Mexico Abstract: Corporate social responsibility (CSR) has been studied and analysed from multiple perspectives, such as social and economic, and internal and external viewpoints; and increasingly implemented in organisations worldwide, notwithstanding line of business and/or size. Internal corporate social responsibility (iCSR) focuses exclusively on collaborator complexities, including collaborator voice and voice management. Leadership is perhaps the primary source of iCSR principles and practices, or those responsible for internal engagement; they are also in charge of promoting, encouraging and managing collaborator voice; yet, do leadership's traits determine practices regarding collaborator voice encouragement, as well as the latter's influence on organisational performance? This collaborator-centric study describes the relationship between leadership, iCSR, and collaborator voice, as well as collaborator perceptions, across five different types/sizes of socially responsible organisations. Journal: Int. J. of Business Excellence Pages: 151-167 Issue: 2 Volume: 19 Year: 2019 Keywords: internal corporate social responsibility; iCSR; collaborator voice; voice management; firm types; leadership; Mexico. File-URL: http://www.inderscience.com/link.php?id=102236 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:19:y:2019:i:2:p:151-167 Template-Type: ReDIF-Article 1.0 Author-Name: Mohd Sarim Author-X-Name-First: Mohd Author-X-Name-Last: Sarim Author-Name: Areeba Khan Author-X-Name-First: Areeba Author-X-Name-Last: Khan Author-Name: Asif Akhtar Author-X-Name-First: Asif Author-X-Name-Last: Akhtar Author-Name: Mosab I. Tabash Author-X-Name-First: Mosab I. Author-X-Name-Last: Tabash Title: Islamic finance and corporate governance: a proposed universal model Abstract: The purpose of this paper is to systematically synchronise the development of Shari'ah governance in light of the Islamic epistemology. The paper explores governance from the Islamic point of view by referring to various verses from the Holy Qur'an. Also, the paper enumerates the Ps of Islamic governance through shedding light on the teachings of the Holy Qur'an. An in-depth literature review is done to identify the enablers of Shari'ah corporate governance model. Furthermore, interpretative structure modelling (ISM) is applied to propose a Shari'ah governance model for all Islamic countries and countries that follow Islamic banking system. The key variables are identified with the help of MICMAC analysis. The results reveal that there are various conflicting issues that exist among business operations of Islamic financial industry. One of the issues is lacking uniformity regarding considerations related to Halal/Haram transactions. The paper suggests a suitable model for implementing Shari'ah governance and making it globally acceptable. Journal: Int. J. of Business Excellence Pages: 243-266 Issue: 2 Volume: 19 Year: 2019 Keywords: Islamic finance; governance; Qur'an; 4Ps; Islamic; AAOIFI standards; interpretative structure modelling; MICMAC analysis; Muslim countries; global level; Halal/Haram transactions. File-URL: http://www.inderscience.com/link.php?id=102237 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:19:y:2019:i:2:p:243-266 Template-Type: ReDIF-Article 1.0 Author-Name: Subiya Rahman Author-X-Name-First: Subiya Author-X-Name-Last: Rahman Author-Name: Tripti Singh Author-X-Name-First: Tripti Author-X-Name-Last: Singh Title: Dimensions of employee satisfaction with compensation: scale development and validation Abstract: Employee satisfaction is deciphered in terms of contentment and is linked with the productivity of the organisation and thus is an important element for employee retention. The objective of the paper is to develop and validate a scale to measure the dimensions of employee satisfaction with compensation. A survey is conducted on a sample of 192 employees in public and private sector banks in India. The findings of the research demonstrate the validity and reliability of the scale and conclude five factors which are important to measure employee satisfaction with compensation viz., compensation structure/administration, pay level, organisational justice, pay raise, benefits and pay equity. The uniqueness of the scale lies in the fact that it measures satisfaction of employees with compensation and gives an impetus to organisation to further develop their compensation plan on the identified strategies. Journal: Int. J. of Business Excellence Pages: 223-242 Issue: 2 Volume: 19 Year: 2019 Keywords: employee satisfaction; compensation; scale development; scale validation; public banks; private banks; factor analysis. File-URL: http://www.inderscience.com/link.php?id=102238 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:19:y:2019:i:2:p:223-242 Template-Type: ReDIF-Article 1.0 Author-Name: António Pimenta Da Gama Author-X-Name-First: António Pimenta Da Author-X-Name-Last: Gama Author-Name: Joaquim A. Casaca Author-X-Name-First: Joaquim A. Author-X-Name-Last: Casaca Title: The balanced scorecard approach in evaluating the marketing function Abstract: Evaluating marketing performance and understanding the relationships between its measures is a topic that ranks high in the priorities of both academics and practitioners. Such interest arises from the notion that choosing the right metrics will contribute not only to raise firm performance but also to enhance marketing's credibility. However, most models for evaluating marketing performance that have been presented in the literature are of conceptual nature. This work extends previous contributions on the subject, by modelling and validating empirically the phenomenon according to the balanced scorecard concept. Results, obtained through structural equation modelling (SEM), suggest the suitability of the selected metrics for evaluating the marketing function. Journal: Int. J. of Business Excellence Pages: 267-284 Issue: 2 Volume: 19 Year: 2019 Keywords: marketing; performance; metrics; balanced scorecard; partial least squares; PLS. File-URL: http://www.inderscience.com/link.php?id=102239 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:19:y:2019:i:2:p:267-284 Template-Type: ReDIF-Article 1.0 Author-Name: Shubhendu Vimal Author-X-Name-First: Shubhendu Author-X-Name-Last: Vimal Author-Name: Ashish Tripathi Author-X-Name-First: Ashish Author-X-Name-Last: Tripathi Title: Long run relationship between energy and agricultural commodities testing in Indian context using cointegration and causality approach Abstract: It is being surmised in certain quarters that the price volatility in the market for crude oil is spilling over to the non-energy commodity markets. The aim of the present research is to measure and document the impact of crude oil market on the agricultural commodity markets in India by investigating their long run relationship. This study uses the Johansen's cointegration analysis and the Granger causality technique to explore the existence of a relationship between the prices of crude oil and agricultural commodities over the long-term horizon. The results and implications of the current work can be of special utility to the different stakeholders in the markets for agricultural commodities like participants of the commodity exchanges, traders, commission agents and producers. The previous studies in this area have not individually investigated the long-term price relationship between the various agricultural commodities and crude oil in India. Journal: Int. J. of Business Excellence Pages: 189-202 Issue: 2 Volume: 19 Year: 2019 Keywords: agriculture; crude oil; co-movement; cointegration; causality; India. File-URL: http://www.inderscience.com/link.php?id=102240 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:19:y:2019:i:2:p:189-202 Template-Type: ReDIF-Article 1.0 Author-Name: P.M. Unnikrishnan Author-X-Name-First: P.M. Author-X-Name-Last: Unnikrishnan Author-Name: Jyoti Tikoria Author-X-Name-First: Jyoti Author-X-Name-Last: Tikoria Author-Name: Arun Kumar Agariya Author-X-Name-First: Arun Kumar Author-X-Name-Last: Agariya Title: TQM to business excellence: a research journey (1985-2018) Abstract: This study aims at providing a comprehensive research guide from total quality management (TQM) to business excellence for future researchers. A total of 371 research papers are selected ranging from 1985 to 2018 and are exhaustively reviewed to provide the major insights. It can be safely concluded that over the years, focus areas have shifted from total quality management to performance management and finally to business excellence. Another interesting trend observed is that there has been a significant increase in the awareness and deployment of business excellence practices specially in context of developing countries. The outcome of this research work in terms of providing literature classification, definitions of business excellence, prominent global and national business excellence models and success factors will be of utmost help for the academia as well as practitioners. Limitations of this research work lies in its scope in terms of review of selected list of studies. Journal: Int. J. of Business Excellence Pages: 323-363 Issue: 3 Volume: 19 Year: 2019 Keywords: literature review; total quality management; TQM; business excellence; success factors; content analysis; models. File-URL: http://www.inderscience.com/link.php?id=102819 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:19:y:2019:i:3:p:323-363 Template-Type: ReDIF-Article 1.0 Author-Name: Paulo Duarte Author-X-Name-First: Paulo Author-X-Name-Last: Duarte Author-Name: Viviane Yamasaki Author-X-Name-First: Viviane Author-X-Name-Last: Yamasaki Author-Name: Thelma Valéria Rocha Author-X-Name-First: Thelma Valéria Author-X-Name-Last: Rocha Author-Name: Susana Costa e Silva Author-X-Name-First: Susana Costa e Author-X-Name-Last: Silva Title: Evidence of a glocal marketing strategy: a case study in the Brazilian telecommunication market Abstract: This article is devoted to analyse and discuss the level of control and autonomy that multinational enterprises (MNEs) should grant to their subsidiaries. It analyse the impact of subsidiaries' capacity to innovate and develop new products and services to the Brazilian telecommunications market, based on the case-study of Telefónica business, a subsidiary of Telefónica, a Spanish multinational communication company. The Lasserre's global integration/local responsiveness framework was applied to the data obtained from face-to-face in-depth structured interviews with key actors in Telefónica business (TNB) to investigate the relationship between global integration strategy and local adaptation in the Brazilian telecommunications market. The results show that Telefónica uses a glocal approach since its subsidiary has the autonomy to create and adapt its products when the headquarters recognise that global decisions might not meet local demands. By showing that Telefónica has successfully used a glocal approach on the Brazilian market, as its subsidiary had the autonomy to create and adapt products when global company products might not meet local demands, this study is useful for other multinational companies when going to new markets. Journal: Int. J. of Business Excellence Pages: 364-380 Issue: 3 Volume: 19 Year: 2019 Keywords: telecommunications; globalisation; localisation; glocal strategy; subsidiaries; multinational enterprises; MNEs; product adaptation: Telefónica; Brazil; South America; market strategy; internationalisation. File-URL: http://www.inderscience.com/link.php?id=102820 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:19:y:2019:i:3:p:364-380 Template-Type: ReDIF-Article 1.0 Author-Name: Satish Chandra Ojha Author-X-Name-First: Satish Chandra Author-X-Name-Last: Ojha Title: Big data: a new perspective for the establishment of segments for niche marketing Abstract: With the advent of the 21st century, the world of marketing has completely changed the prospects of marketing in the context of attracting the customers and has restructured their methodology for very different types of customer segmentation to ensure their reach to the customer. The current study discusses the various algorithm developing scenarios, which is leading to more concentrated marketing and in turn segments the market at various different levels. The paper provides an overview of how big data and data analysis is leading the world of marketing to generate real-time customer analysis as well as demand analysis of the product, which in turn gets affected by major concern factors like time, marketing channel, product, geographical location and others, keeping in mind the popularisation of social media. Further, the limitations and future implications have been discussed. Journal: Int. J. of Business Excellence Pages: 381-393 Issue: 3 Volume: 19 Year: 2019 Keywords: big data; customer engagement; digital marketing; social media marketing. File-URL: http://www.inderscience.com/link.php?id=102823 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:19:y:2019:i:3:p:381-393 Template-Type: ReDIF-Article 1.0 Author-Name: Kurt Hozak Author-X-Name-First: Kurt Author-X-Name-Last: Hozak Author-Name: Eric O. Olsen Author-X-Name-First: Eric O. Author-X-Name-Last: Olsen Title: Lean habits Abstract: This conceptual paper develops insights about how organisations can more effectively use lean to achieve operational excellence by forming and applying habits in the manner of the lean exemplar, Toyota. It synthesises the psychological literature from the best-selling book <i>The Power of Habit</i> (Duhigg, 2012) with leading research about Toyota's operations. Our exploratory study shows how Toyota combines cues, routines, and rewards into habit loops that are culturally ingrained. Toyota uses keystone habits for coaching, willpower, and improvement to support and drive other habits and operationalise its fundamental principles. These people-focused keystone habits capture the essence of lean and enable attainment of the two pillars of the Toyota Way: continuous improvement and respect for people. The keystone habits facilitate lean tools (e.g., kanban) being used for improvement in addition to their overt purposes and give employees distinctive capabilities to persist and adapt. Journal: Int. J. of Business Excellence Pages: 305-322 Issue: 3 Volume: 19 Year: 2019 Keywords: lean habits; habit loops; lean psychology; behavioural operations; Toyota Production System; TPS; Toyota Way; continuous improvement; respect for people; coaching; operational excellence; lean manufacturing; routines; lean thinking; mentoring. File-URL: http://www.inderscience.com/link.php?id=102828 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:19:y:2019:i:3:p:305-322 Template-Type: ReDIF-Article 1.0 Author-Name: Indu Rao Author-X-Name-First: Indu Author-X-Name-Last: Rao Author-Name: Pragya Thakur Author-X-Name-First: Pragya Author-X-Name-Last: Thakur Title: Knowledge workers, organisational ambidexterity and sustainability: a conceptual framework Abstract: In this paper, we highlight that ambidextrous organisations are more likely to achieve organisational sustainability which is a growing concern in the current volatile, uncertain, complex and ambiguous (VUCA) environment. Ambidextrous organisations can achieve sustainability through exploration and exploitation using three approaches, that is, sequential, structural and contextual. Knowledge workers comprising the top management team, senior leaders and other employees play an important role in choosing the approaches to organisational ambidexterity and therefore, to organisational performance and organisational sustainability. We further suggest that this process is influenced by strategy, structure and culture in the organisations. Thus, this paper adds to the literature on organisational ambidexterity and sustainability by proposing a conceptual framework. Journal: Int. J. of Business Excellence Pages: 415-428 Issue: 3 Volume: 19 Year: 2019 Keywords: organisational ambidexterity; knowledge workers; organisational sustainability. File-URL: http://www.inderscience.com/link.php?id=102832 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:19:y:2019:i:3:p:415-428 Template-Type: ReDIF-Article 1.0 Author-Name: Teena Bharti Author-X-Name-First: Teena Author-X-Name-Last: Bharti Author-Name: Santosh Rangnekar Author-X-Name-First: Santosh Author-X-Name-Last: Rangnekar Title: Optimism and career engagement in employees: an empirical test Abstract: The current study sought to investigate the relation between optimism and career engagement. The study implemented a cross-sectional design of research using a sample of 315 managers from private and public sector organisations in North India. Optimism was measured under the broad categories of personal optimism and self-efficacy optimism in alignment with the earlier studies. Further, hierarchical regression was used to measure the relationship between the independent variable (optimism) and the dependent variable (career engagement). The findings reflected that self-efficacy optimism has a significant relationship with career engagement; however, personal optimism has a less significant relationship with career engagement. Therefore, the given study has established the significant role of optimism in influencing the career outcomes such as career engagement in an emerging non-western nation like India. Also, the theoretical and future implications of the present study were discussed. Journal: Int. J. of Business Excellence Pages: 429-446 Issue: 3 Volume: 19 Year: 2019 Keywords: optimism; career; career engagement; personal optimism; SCCT; self-efficacy optimism. File-URL: http://www.inderscience.com/link.php?id=102834 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:19:y:2019:i:3:p:429-446 Template-Type: ReDIF-Article 1.0 Author-Name: Rahi Samar Author-X-Name-First: Rahi Author-X-Name-Last: Samar Author-Name: Abd Ghani Mazuri Author-X-Name-First: Abd Ghani Author-X-Name-Last: Mazuri Title: Does gamified elements influence on user's intention to adopt internet banking with integration of UTAUT and general self-confidence? Abstract: The present study develops an integrated model combined with unified theory of acceptance and use of technology and general self-confidence in internet banking adoption context. The current study goes a step further by examining moderating role of gamification between user's intention to adopt and user's intention to recommend internet banking. Data was collected from 398 customers of commercial banks. The theoretical model was tested using structural equation modelling (SEM). Findings indicate that integrated UTAUT model has significant influence (<i>R</i><SUP align="right"><SMALL>2</SMALL></SUP> - 75.3%) on user's intention to adopt internet banking. For practitioners, it is recommended that they should focus on both technology and game mechanic factors to boost the confidence of internet banking users. This paper makes a unique contribution to information system (IS) and services marketing literature with reference to Pakistan. Journal: Int. J. of Business Excellence Pages: 394-414 Issue: 3 Volume: 19 Year: 2019 Keywords: UTAUT; general self-confidence; gamification; structural equation modelling; SEM. File-URL: http://www.inderscience.com/link.php?id=102835 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:19:y:2019:i:3:p:394-414 Template-Type: ReDIF-Article 1.0 Author-Name: Ashutosh Sheel Author-X-Name-First: Ashutosh Author-X-Name-Last: Sheel Author-Name: Y.P. Singh Author-X-Name-First: Y.P. Author-X-Name-Last: Singh Author-Name: Vishnu Nath Author-X-Name-First: Vishnu Author-X-Name-Last: Nath Title: IT flexibility and downstream petroleum supply chain performance Abstract: The purpose of this study is to examine the role of IT flexibility in improving firm performance of the firms in the downstream supply chain of petroleum industry. Using a structured questionnaire, data was collected from 348 petrol stations in Uttarakhand, Uttar Pradesh and Haryana, India. The results show that transactional, operational and strategic IT flexibility as well as process integration affect firm performance. Based on this, certain IT solutions are proposed for the identified issues in the downstream supply chain of petroleum industry in India. For researchers, the present study shows how various IT flexibilities are connected with one another (in a particular industry) and how they affect firm performance via process integration. For managers, the study highlights the importance of IT flexibility and proposes IT solutions for the identified issues. The research extends past frameworks on IT flexibility for solving issues of downstream petroleum supply chain in India. Journal: Int. J. of Business Excellence Pages: 532-556 Issue: 4 Volume: 19 Year: 2019 Keywords: IT flexibility; supply chain performance; AHP; petroleum; operations management; supply chain management; IT solutions; process integration. File-URL: http://www.inderscience.com/link.php?id=103453 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:19:y:2019:i:4:p:532-556 Template-Type: ReDIF-Article 1.0 Author-Name: Tripti Sharma Author-X-Name-First: Tripti Author-X-Name-Last: Sharma Author-Name: P.N. Mishra Author-X-Name-First: P.N. Author-X-Name-Last: Mishra Title: Development of a scale to measure individual creativity constraints Abstract: Individual creative thinking is subject to some major constraints. These constraints are real obstacles to problem solving skills of employees who drive the business in terms of creative thinking. If these constraints are removed then creativity can flourish, fill a new niche, increase productivity, improve services, develop new uses for existing products and provide solution to existing challenges of varied businesses. The interest in individual creative construct has gained increasing momentum in recent years. Till now, the measurement tools have focused on individual and organisational creativity. However, no measure of individual creativity constraints (ICC) has been advanced despite of persistent requirement in the research. The main aim of this research study is to develop a scale on ICC. This article presents the methodological rigour in development of a scale, which is valid and reliable. It is developed for the use in the human resources and behavioural science to measure ICC. Journal: Int. J. of Business Excellence Pages: 483-502 Issue: 4 Volume: 19 Year: 2019 Keywords: creativity; creative thinking; constraints; creativity constraints; individual creativity constraints; ICC; scale development. File-URL: http://www.inderscience.com/link.php?id=103454 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:19:y:2019:i:4:p:483-502 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammed T. Nuseir Author-X-Name-First: Mohammed T. Author-X-Name-Last: Nuseir Title: Establishing the link between marketing and accounting functions: a review Abstract: Marketing and accounting functions are carried out by two different departments of an organisation. These two departments should complement each other practically and perceptually, but in fact, this rarely appears to be the case. The functions carried out by the marketing and accounting departments tend to be very different, and there has been little attempt to link them. This literature review examines the respective functions of the two departments and links them through the prism of the stakeholders, as the opinions of stakeholders are vital to the success of any organisation. The need to pass information to the stakeholders, and the way information among stakeholders is shared, can be a starting point to understanding the link between these departments. This study has identified the importance of eliminating the tiered perception of departments in an organisation by evaluating the functional relationships among them. It is crucial to understand that marketing and accounting functions 'meet' in a common place at the operational level. Journal: Int. J. of Business Excellence Pages: 473-482 Issue: 4 Volume: 19 Year: 2019 Keywords: marketing; accounting; perception; functional organisation structure; stakeholders. File-URL: http://www.inderscience.com/link.php?id=103455 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:19:y:2019:i:4:p:473-482 Template-Type: ReDIF-Article 1.0 Author-Name: Abdulla Yaqoub Al Sayed Author-X-Name-First: Abdulla Yaqoub Al Author-X-Name-Last: Sayed Author-Name: Dinesh Seth Author-X-Name-First: Dinesh Author-X-Name-Last: Seth Author-Name: Abdel Magid S. Hamouda Author-X-Name-First: Abdel Magid S. Author-X-Name-Last: Hamouda Title: Prioritisation of lean construction barriers in Qatari context: a fuzzy AHP approach Abstract: This study identifies, reviews and prioritises lean construction barriers in Qatari context. Lean has been widely adopted in manufacturing and service sectors, but its applications in construction sector are found in scarce. The study addresses an urgent need of identifying lean construction barriers (LCBs) and its prioritisation. For obtaining a comprehensive barrier set, the study uses Scopus database. Subsequently, fuzzy analytical hierarchy process (FAHP) is applied for barrier intensity and ranking. This study prioritises 28 barriers that hinder lean adoption in construction. The results reveal that 'policy related barriers' and 'economic and managerial barriers' possess high intensity in obstructing lean adoption. The authors expect that critical review and prioritisation of lean construction barriers will help both researchers and practitioners in formulating appropriate strategies to overcome these barriers. Journal: Int. J. of Business Excellence Pages: 503-531 Issue: 4 Volume: 19 Year: 2019 Keywords: lean barriers; failure factors; fuzzy AHP; construction industry; lean construction barriers; LCBs. File-URL: http://www.inderscience.com/link.php?id=103456 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:19:y:2019:i:4:p:503-531 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Izadikhah Author-X-Name-First: Mohammad Author-X-Name-Last: Izadikhah Author-Name: Seyed Hamzeh Mirzaei Author-X-Name-First: Seyed Hamzeh Author-X-Name-Last: Mirzaei Title: A new DEA-based voting method for ranking and evaluating the influence of e-marketing on bank performance Abstract: Due to the importance of measuring banks' performance and because of the remarkable impact of recent growth of the internet on banking industry, this study evaluated the influence of e-marketing on bank performance by using a DEA-based voting methodology. In this way, usually more than one unit may be efficient in the DEA models and their scores are one. Therefore, how to rank DMUs and increase the power of discrimination among efficient DMUs become an important part of performance assessments. So, in order to provide a satisfactory ranking, this paper presents a voting methodology that uses the results of some ranking models. For this purpose, each DMU is considered as an alternative and each ranking method is considered as a decision maker. The proposed methodology is applied to evaluate the influence of e-marketing on Iranian's bank performance. Journal: Int. J. of Business Excellence Pages: 574-594 Issue: 4 Volume: 19 Year: 2019 Keywords: e-marketing; data envelopment analysis; DEA; ranking; voting system. File-URL: http://www.inderscience.com/link.php?id=103457 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:19:y:2019:i:4:p:574-594 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammed Ali Yousef Yamin Author-X-Name-First: Mohammed Ali Yousef Author-X-Name-Last: Yamin Title: The mediating role of ethical organisational climate between HRM practices and HR outcomes in public sector of Saudi Arabia Abstract: Understanding the main human resource management (HRM) practices is critical for an organisation success or failure. Despite the recent surge in HRM practices studies, little has been discussed about mediating role of organisational ethical climate between HRM practices and HR outcomes in public organisation of Saudi Arabia. The present study develops a theoretical framework grounded in HRM practices namely: training and development, performance appraisal, compensation and reward, organisation planning and HR outcomes include: employee's satisfaction and employees retention with mediating role of organisational ethical climate. A total number of 236 HR managers of public organisations participated in this research. The research model was empirically tested using structural equation modelling (SEM). The findings reveal that all four dimensions of HRM practices have significant influence on employee's satisfaction and employee's retention with mediation of organisational ethical climate. Finally, limitations and future research directions have been discussed. Journal: Int. J. of Business Excellence Pages: 557-573 Issue: 4 Volume: 19 Year: 2019 Keywords: HRM practices; organisational ethical climate; HR outcomes; meditation; structural equation modelling; SEM; Saudi Arabia. File-URL: http://www.inderscience.com/link.php?id=103458 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:19:y:2019:i:4:p:557-573 Template-Type: ReDIF-Article 1.0 Author-Name: Sehul Patel Author-X-Name-First: Sehul Author-X-Name-Last: Patel Author-Name: Darshak A. Desai Author-X-Name-First: Darshak A. Author-X-Name-Last: Desai Author-Name: Balkrishna Eknath Narkhede Author-X-Name-First: Balkrishna Eknath Author-X-Name-Last: Narkhede Author-Name: Koilakuntla Maddulety Author-X-Name-First: Koilakuntla Author-X-Name-Last: Maddulety Author-Name: Rakesh Raut Author-X-Name-First: Rakesh Author-X-Name-Last: Raut Title: Lean Six Sigma: literature review and implementation roadmap for manufacturing industries Abstract: Nowadays by virtue of current economic crisis, an ever-increasing number of organisations are looking for management systems that enable them to make their processes flawless, enhance their product quality and/or service characteristics, reduce costs, improve profitability and customer satisfaction. Research has featured a requirement for a specific and feasible integration of Lean with Six Sigma to develop Lean Six Sigma culture in the manufacturing sector by providing a roadmap to manage and sustain change. Many issues have been analysed in this paper and important themes have been cited which includes: execution, critical success factors, benefits and obstacles of Lean Six Sigma deployment. The analysis of 127 articles from 1989 to 2017 has resulted in significant benefits. Hence, this research could provide valuable insights to practitioners. Journal: Int. J. of Business Excellence Pages: 447-472 Issue: 4 Volume: 19 Year: 2019 Keywords: Lean Six Sigma; critical success factors; CSFs; DMAIC; roadmap. File-URL: http://www.inderscience.com/link.php?id=103461 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:19:y:2019:i:4:p:447-472