Template-Type: ReDIF-Article 1.0
Author-Name: U. Abirami
Author-X-Name-First: U.
Author-X-Name-Last: Abirami
Author-Name: Jayasree Krishnan
Author-X-Name-First: Jayasree
Author-X-Name-Last: Krishnan
Title: Attitude towards celebrity endorsement &#45; a case study of adolescent students using personal care products
Abstract:
In advertisements, exploring the influence of celebrity endorsers on the consumer's perception towards the brands/products is an interesting and active area of research. The objective of this paper is to investigate the impact of celebrity endorsement on students in terms of their purchase intention with reference to personal care products. The input variables included attitude towards celebrity endorsers, relationship between celebrity endorser and consumer and purchase intention was considered as the output variable. The study used a survey instrument to collect data from 300 students undergoing their Bachelor of Engineering degree course in five reputed colleges in Chennai, Tamil Nadu. Overall, results show that attitude towards celebrity, relationship with celebrity endorser are positively impacting the purchase intention toward personal care products. Variables like attractiveness, expertise, endorser effect, celebrity trap, negative events, product information and consumer manipulation are found to have significantly impacted the consumers purchase intention towards personal care products.
Journal: Int. J. of Business Excellence
Pages: 1-17
Issue: 1
Volume: 14
Year: 2018
Keywords: celebrity endorsement; consumer attitude; personal care products; purchase intention; advertisement.
File-URL: http://www.inderscience.com/link.php?id=88311
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Handle: RePEc:ids:ijbexc:v:14:y:2018:i:1:p:1-17

Template-Type: ReDIF-Article 1.0
Author-Name: Rajendra Kumar Shukla
Author-X-Name-First: Rajendra Kumar
Author-X-Name-Last: Shukla
Author-Name: Dixit Garg
Author-X-Name-First: Dixit
Author-X-Name-Last: Garg
Author-Name: Ashish Agarwal
Author-X-Name-First: Ashish
Author-X-Name-Last: Agarwal
Title: Modelling supply chain coordination for performance improvement using analytical network process-based approach
Abstract:
In order to improve coordination in the supply chain, the selection of a supply chain coordination mechanism plays an important role. Due to the multi-dimensional nature of a supply chain problem, the selection of the right supply chain coordination mechanisms (SCCMs) in a given situation remains a difficult and most challenging task for supply chain managers. In this paper, an attempt has been made first to explore various issues pertaining to the selection and implementation of SCCMs and finally to create an analytical network process (ANP) based framework to help supply chain managers to take appropriate steps in the selection of SCCMs in a given situation. The framework presented in this paper summarises the role of market responsiveness, process integration, risk, requirement and flexibility for supply chain performance. The paper explores the relationship among cost, flexibility, quality, service level and lead time to prioritise coordination mechanisms of supply chain for Indian manufacturing companies. The paper concludes with the justification of the framework, which analyses and prioritises the alternatives using ANP to improve coordination in supply chain.
Journal: Int. J. of Business Excellence
Pages: 18-48
Issue: 1
Volume: 14
Year: 2018
Keywords: analytical network process; ANP; supply chain coordination; performance measurement; coordination mechanisms; modelling.
File-URL: http://www.inderscience.com/link.php?id=88313
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Handle: RePEc:ids:ijbexc:v:14:y:2018:i:1:p:18-48

Template-Type: ReDIF-Article 1.0
Author-Name: Rawan Ali Saleh
Author-X-Name-First: Rawan Ali
Author-X-Name-Last: Saleh
Author-Name: Rateb J. Sweis
Author-X-Name-First: Rateb J.
Author-X-Name-Last: Sweis
Author-Name: Firas I. Mahmoud Saleh
Author-X-Name-First: Firas I. Mahmoud
Author-X-Name-Last: Saleh
Author-Name: Adel Mohammed Sarea
Author-X-Name-First: Adel Mohammed
Author-X-Name-Last: Sarea
Author-Name: Islam Mahmoud Sharaf Eldin
Author-X-Name-First: Islam Mahmoud Sharaf
Author-X-Name-Last: Eldin
Author-Name: Desireen Nader Obeid
Author-X-Name-First: Desireen Nader
Author-X-Name-Last: Obeid
Title: Linking soft and hard total quality management practices: evidence from Jordan
Abstract:
The purpose of this study is to describe the relationship between the two aspects of total quality management (TQM), soft TQM practices and hard TQM practices in manufacturing organisations. A research project was carried out in Jordanian manufacturing organisations using questionnaire survey. The relationships between the practices were examined through Pearson correlation and simple linear regression analyses. The results showed that the relationship between soft and hard TQM practices is significant. Customer focus has a significant relationship with statistical process control (SPC), while education and training have two significant relationships (SPC and continuous improvement). Top management leadership has three significant relationships (SPC, continuous improvement and product design). Finally, supplier relationship has significant relationships with all hard practices except process management practice. Hence, managers of manufacturing companies should realise the important role of hard practices in implementing soft TQM practices successfully.
Journal: Int. J. of Business Excellence
Pages: 49-86
Issue: 1
Volume: 14
Year: 2018
Keywords: total quality management; TQM; hard practices; soft practices; manufacturing organisations; Jordan.
File-URL: http://www.inderscience.com/link.php?id=88315
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Handle: RePEc:ids:ijbexc:v:14:y:2018:i:1:p:49-86

Template-Type: ReDIF-Article 1.0
Author-Name: Maqsood Ahmad Sandhu
Author-X-Name-First: Maqsood Ahmad
Author-X-Name-Last: Sandhu
Author-Name: Asadullah Khan
Author-X-Name-First: Asadullah
Author-X-Name-Last: Khan
Title: Improving performance of construction projects: multi-cultural perspective
Abstract:
This paper reveals the national culture of the migrant construction employees in the UAE. The study is based on the national culture dimensions proposed by Hofstede. These include the power distance index (PDI), individualism (IND), masculinity (MAS), the uncertainty avoidance index (UAI) and long term orientation (LTO). The data was collected through observations, narratives and semi-structured interviews. The research covers multi-cultural construction team members from India, Pakistan, Bangladesh and China. The results show Indian construction employees were having high UAI, Pakistani employees showed high MAS, Bangladeshi employees revealed low LTO and IND and Chinese construction employees showed high IND and LTO. The study suggests that the management of cultural differences may help the successful completion of projects, which could be beneficial for both the migrant sending country and the host country and also for the individual migrant and his family.
Journal: Int. J. of Business Excellence
Pages: 87-100
Issue: 1
Volume: 14
Year: 2018
Keywords: project management; national culture; multi-cultural; performance; construction projects; construction.
File-URL: http://www.inderscience.com/link.php?id=88316
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Handle: RePEc:ids:ijbexc:v:14:y:2018:i:1:p:87-100

Template-Type: ReDIF-Article 1.0
Author-Name: Khaled Al Kaabi
Author-X-Name-First: Khaled Al
Author-X-Name-Last: Kaabi
Author-Name: Maqsood Sandhu
Author-X-Name-First: Maqsood
Author-X-Name-Last: Sandhu
Title: The role of workforce skills development for entrepreneurship: an Emiratisation perspective
Abstract:
The aim of this study is to evaluate the role of skills development in establishing and empowering the workforce resulting into Emiratisation of the labour market in the UAE. A framework for the development of Emirati workforce is presented with special emphasis on the human developments for the private sector. This study provides a better understanding of the dynamic processes and special skills required for Emirati workforce. A quantitative approach is adopted to reveal the Emiratisation that confronts many entrepreneurial challenges. The results reveal the need to pursue and develop abilities and skills for the Emiratisation as a key factor for entrepreneurial activity in the Emirate of Abu Dhabi in the United Arab Emirates (UAE). Our findings suggest that government support for consultancy and advisor services, market conditions and government policies, acquisition and transmission of technology, financing and availability of infrastructure contributes to Emiratisation. No such comprehensive study was found to have considered impact of such factors on entrepreneurship with special focus on skill development requirements.
Journal: Int. J. of Business Excellence
Pages: 101-120
Issue: 1
Volume: 14
Year: 2018
Keywords: skills development; entrepreneurship; Emiratisation; private sector; knowledge transfer; Abu Dhabi; UAE.
File-URL: http://www.inderscience.com/link.php?id=88317
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Handle: RePEc:ids:ijbexc:v:14:y:2018:i:1:p:101-120

Template-Type: ReDIF-Article 1.0
Author-Name: Kumkum Bharti
Author-X-Name-First: Kumkum
Author-X-Name-Last: Bharti
Author-Name: Rajat Agrawal
Author-X-Name-First: Rajat
Author-X-Name-Last: Agrawal
Author-Name: Vinay Sharma
Author-X-Name-First: Vinay
Author-X-Name-Last: Sharma
Title: Embrace, before it is too late&#33; Prediction of future studies on value co-creation
Abstract:
Over the last decade, value co-creation emerged as a strategy for attaining sustained competitive advantage. Literature of marketing highlight that owing to a growing academic and practitioner's interest in the concept of value co-creation, there is a need to do a comprehensive assessment and synthesis of future direction for research. This article assesses this need and forecast the trends of the academic literature of value co-creation. Mixed method approach was used to construe the findings. In the first phase, selected literature of value co-creation was reviewed to find the prospective studies on value co-creation suggested by the scholars past one decade. In the next phase, seven themes for future studies on value co-creation are proposed as an outcome of the research.
Journal: Int. J. of Business Excellence
Pages: 121-151
Issue: 1
Volume: 14
Year: 2018
Keywords: value co-creation; Delphi technique; future research directions; literature review; marketing; mixed method research.
File-URL: http://www.inderscience.com/link.php?id=88318
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Handle: RePEc:ids:ijbexc:v:14:y:2018:i:1:p:121-151

Template-Type: ReDIF-Article 1.0
Author-Name: Shigufta Hena Uzma
Author-X-Name-First: Shigufta Hena
Author-X-Name-Last: Uzma
Title: Marketing metrics: a meta-synthesis
Abstract:
The aim is to provide a meta-synthesis that identifies the key financial and marketing metrics, which can be linked to firm performance. The paper examines the existing dimensions from conceptual and empirical literature based on the link between marketing-financial metrics to the firm value. An extensive exploration is aimed to excavate the financial and marketing metrics that were analysed from the results from 100 studies published between 1991 and 2016. Emerging studies since the last two decades are equating the effect of marketing assets such as; brand equity, customer-based brand equity, customer equity, customer satisfaction and customer lifetime value that can influence firm performance.
Journal: Int. J. of Business Excellence
Pages: 153-179
Issue: 2
Volume: 14
Year: 2018
Keywords: brand equity; customer equity; financial metrics; marketing metrics; firm value; shareholder value.
File-URL: http://www.inderscience.com/link.php?id=89148
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Handle: RePEc:ids:ijbexc:v:14:y:2018:i:2:p:153-179

Template-Type: ReDIF-Article 1.0
Author-Name: Mahmoud Mohammad Migdadi
Author-X-Name-First: Mahmoud Mohammad
Author-X-Name-Last: Migdadi
Author-Name: Mohammed Khair Saleem Abu Zaid
Author-X-Name-First: Mohammed Khair Saleem Abu
Author-X-Name-Last: Zaid
Author-Name: Mohammed Yousif
Author-X-Name-First: Mohammed
Author-X-Name-Last: Yousif
Author-Name: Ra'd Almestarihi
Author-X-Name-First: Ra'd
Author-X-Name-Last: Almestarihi
Title: An empirical examination of collaborative knowledge management practices and organisational performance: the mediating roles of supply chain integration and knowledge quality
Abstract:
The purpose of this study is to develop and empirically test a comprehensive framework analysing the relationship of collaborative knowledge management practices (CKMP) with the overall organisational business performance through two mediating variables; supply chain integration and supply chain knowledge quality. The design of the study is based on a survey of 400 firms from the Jordanian manufacturing sector that are actively involved in inter-firm knowledge management practices with supply chain partners. Structural equation modelling was used to test the study hypothesis. The results of the study reveal that engagement in CKMP can lead to better integration between supply chain partners and increased organisational knowledge quality which in turn, can lead to better organisational performance. CKMP's positive relationship with knowledge quality and supply chain integration provides organisations with practice-related motivation for engaging in collaborative knowledge management and alerts them to the possibility of other potential benefits from it.
Journal: Int. J. of Business Excellence
Pages: 180-211
Issue: 2
Volume: 14
Year: 2018
Keywords: knowledge management; supply chain management; collaborative knowledge management; organisational performance; knowledge quality; supply chain integration.
File-URL: http://www.inderscience.com/link.php?id=89149
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Handle: RePEc:ids:ijbexc:v:14:y:2018:i:2:p:180-211

Template-Type: ReDIF-Article 1.0
Author-Name: Akshay Sarda
Author-X-Name-First: Akshay
Author-X-Name-Last: Sarda
Author-Name: Abhijeet K. Digalwar
Author-X-Name-First: Abhijeet K.
Author-X-Name-Last: Digalwar
Title: Performance analysis of vehicle assembly line using discrete event simulation modelling
Abstract:
The purpose of this paper is to utilise simulation as a decision making tool in a complex manufacturing setup. A vehicle assembly line at an automobile company in India is modelled and analysed to help managers to identify the criticality of different parameters. Conveyor speed, operator fatigue and incoming material quality were selected from a pool of parameters which affect the line output. On the basis of design of experiments (DOE), experiments were carried out to capture the effect of input parameters on the line output. The results from these were further analysed using response surface methodology (RSM) and analysis of variance (ANOVA). The line output was found to be most sensitive to operator fatigue followed by incoming material quality and conveyor speed. This paper provides a structured approach to analyse the vehicle assembly line in an automobile company and provides a suitable tool to the management to analyse the complex functioning of a manufacturing system.
Journal: Int. J. of Business Excellence
Pages: 240-255
Issue: 2
Volume: 14
Year: 2018
Keywords: discrete event simulation; DES; vehicle assembly line; ARENA&#174;; response surface methodology; RSM; analysis of variance; ANOVA.
File-URL: http://www.inderscience.com/link.php?id=89150
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Handle: RePEc:ids:ijbexc:v:14:y:2018:i:2:p:240-255

Template-Type: ReDIF-Article 1.0
Author-Name: Suchismita Satapathy
Author-X-Name-First: Suchismita
Author-X-Name-Last: Satapathy
Author-Name: Swarn Kumar
Author-X-Name-First: Swarn
Author-X-Name-Last: Kumar
Author-Name: Anshuman Garanayak
Author-X-Name-First: Anshuman
Author-X-Name-Last: Garanayak
Author-Name: Ashrant Pani
Author-X-Name-First: Ashrant
Author-X-Name-Last: Pani
Title: An analysis of physical disorders of workers at construction site: a fuzzy-AHP ranking
Abstract:
Rapid growth in industrialisation process demands higher production rates. Morden technology increases the demand of product and makes industries competitive. To sustain in business, humans have to interact highly with machines and processes. This relationship between human and machine interaction or ergonomics uses the principle of natural laws of work to solve anatomical and physiological problems between man and machine. Many companies like construction, manufacturing, mining demands more human interactions. Basically, a construction company plays a vital role and acts as the building blocks for the development of a country. Improper management in the work place will reduce the productivity of a construction company and ergonomic performance of various workers. To study the ergonomic performance of workers in heavy working condition like a construction company a questionnaire-based survey is conducted for body parts and various body movements of carpenter, plumber, welder and mason. To improve work protection, avoid ergonomic risk factor, to undue physical stress, strain, and overexertion, including vibration, awkward postures, forceful exertions, repetitive motion, and heavy lifting, this study is conducted and workers are ranked by studying their body parts and body movement with multi-criteria decision making techniques like fuzzy-AHP.
Journal: Int. J. of Business Excellence
Pages: 212-239
Issue: 2
Volume: 14
Year: 2018
Keywords: body parts; body movements; ergonomics; construction workers; musculoskeletal disorders; MSDs; disorders; fuzzy-AHP.
File-URL: http://www.inderscience.com/link.php?id=89151
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Handle: RePEc:ids:ijbexc:v:14:y:2018:i:2:p:212-239

Template-Type: ReDIF-Article 1.0
Author-Name: Marzieh Sadat Rezaee
Author-X-Name-First: Marzieh Sadat
Author-X-Name-Last: Rezaee
Author-Name: Abdorrahman Haeri
Author-X-Name-First: Abdorrahman
Author-X-Name-Last: Haeri
Author-Name: Siamak Noori
Author-X-Name-First: Siamak
Author-X-Name-Last: Noori
Title: Using data envelopment analysis to evaluate the performances of food production companies based on EFQM's criteria and to present an improvement plan
Abstract:
In today's world, organisations are always interested in evaluating themselves. This self-assessment can present a common language and conceptual framework for the improvement and management of the organisations. In this paper, first the performance evaluation models including the European Foundation of Quality Management (EFQM) model and data envelopment analysis (DEA) are studied. Then, assessment data of 24 food companies are collected through an EFQM model questionnaire. Then the efficiency scores of each organisation based on the DEA (CCR) are calculated using Lingo software, in which that, organisations are considered as decision making units (DMUs) and enablers and results criteria in EFQM model are inputs and outputs of DEA model. Then, based on the efficiency scores of each organisation, improvement plan with the help of the dual DEA model is presented to increase efficiency scores of inefficient units. Finally, it will be clear that each inefficient unit for improving the inefficiency should focus on which of the criteria.
Journal: Int. J. of Business Excellence
Pages: 256-274
Issue: 2
Volume: 14
Year: 2018
Keywords: European Foundation of Quality Management; EFQM; excellence model; data envelopment analysis; DEA; improvement plan.
File-URL: http://www.inderscience.com/link.php?id=89152
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Handle: RePEc:ids:ijbexc:v:14:y:2018:i:2:p:256-274

Template-Type: ReDIF-Article 1.0
Author-Name: M.G. Saravanaraj
Author-X-Name-First: M.G.
Author-X-Name-Last: Saravanaraj
Author-Name: Sruthi Pillai
Author-X-Name-First: Sruthi
Author-X-Name-Last: Pillai
Title: Exploring the factors of green advertising that entices purchase behaviour among Bangaloreans
Abstract:
It needs a great effort to market a green product. Selecting an appropriate media and its reachability is considered as one of the biggest challenges for a marketer. The study aims to identify the most preferred media to deliver a green message to the consumers. It also analyses the impact of message effectiveness, order of the message, attitude and perception towards the green advertising on the purchase behaviour of the consumer. The sample collected was 1,061 from the major areas of the Bangalore city through stratified random sampling. Statistical tools like mean score, Kruskal Wallis test, Mann-Whitney U test and multiple regression analysis were used. The findings revealed that television is considered as the most preferred media by the consumers. It was also observed that all the variables, except the order of the advertisement, do have an impact on green purchase behaviour. The suggestions have been given based on the findings.
Journal: Int. J. of Business Excellence
Pages: 275-283
Issue: 2
Volume: 14
Year: 2018
Keywords: media; message effectiveness; order; attitude; perception; Bangalore.
File-URL: http://www.inderscience.com/link.php?id=89153
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Handle: RePEc:ids:ijbexc:v:14:y:2018:i:2:p:275-283

Template-Type: ReDIF-Article 1.0
Author-Name: Hiteshkumar G. Shah
Author-X-Name-First: Hiteshkumar G.
Author-X-Name-Last: Shah
Author-Name: Ravi Kant
Author-X-Name-First: Ravi
Author-X-Name-Last: Kant
Title: Identification of critical knowledge management enablers for implementation of KM in manufacturing organisations
Abstract:
In the globalisation of business, knowledge management (KM) plays an important role in manufacturing organisation to create, build and maintain competitive advantage through utilisation of knowledge. The performance of KM adoption in manufacturing organisation affected by various influencing factors but it is always difficult for the practitioners to improve all aspects at the same time. The aim of this study is to identify critical knowledge management enablers (KMEs) of KM adoption in manufacturing organisations. This study presents a favourable method combining fuzzy set theory and the decision-making trial and evaluation laboratory (DEMATEL) method to segment the critical enablers for successful KM adoption in manufacturing organisation. The results gathered from the implementation of the fuzzy DEMATEL method are to identify critical enablers of KM adoption in manufacturing organisation through six different clusters. Twenty two highlighted as critical enablers out of total forty six enablers for successful adoption of KM in manufacturing organisation. The decision makers can apply a phased implementation of these KMEs to ensure the effective KM adoption under the constraints of available resources. This proposed method provides a more accurate, effective and systematic decision support tool for identifying KMEs of KM adoption in manufacturing organisation.
Journal: Int. J. of Business Excellence
Pages: 285-318
Issue: 3
Volume: 14
Year: 2018
Keywords: knowledge management; knowledge management enablers; KMEs; fuzzy DEMATEL.
File-URL: http://www.inderscience.com/link.php?id=89793
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Handle: RePEc:ids:ijbexc:v:14:y:2018:i:3:p:285-318

Template-Type: ReDIF-Article 1.0
Author-Name: S. Kirithiga
Author-X-Name-First: S.
Author-X-Name-Last: Kirithiga
Author-Name: G. Naresh
Author-X-Name-First: G.
Author-X-Name-Last: Naresh
Author-Name: S. Thiyagarajan
Author-X-Name-First: S.
Author-X-Name-Last: Thiyagarajan
Title: Bullion futures effect on spot prices in India
Abstract:
Traditionally, investment in gold and silver had been considered as a safer investment, however in the recent year, investments in these bullion assets increases with the increase in risk factors. The price, return and the volatility factors quite often decides the investment in any asset. The risk of any investment asset is quantified by its volatility. High volatility risks can be effectively managed by exchange-traded derivatives and the bullion futures contracts are available in various sizes to cater to the needs of different stakeholders dealing with bullions. The study seeks to determine the role of volatility in determining the bullion prices for which the daily spot and futures prices of all available gold and silver contracts were collected from multi-commodity exchange (MCX) over a period of past ten years from 2006 to 2015. Volatility measures the errors made while modelling returns which can be captured by applying tools such as autoregressive conditional heteroskedasticity (ARCH) and generalised autoregressive conditional heteroskedasticity (GARCH). The analysis shows that previous day's return information influences today's return volatility in all sizes of contracts for both gold and silver. Thus, the study concludes that though commodity spot prices gets information from futures price there was no much influence of volatility information in between them.
Journal: Int. J. of Business Excellence
Pages: 319-338
Issue: 3
Volume: 14
Year: 2018
Keywords: derivatives market; bullion futures; ARCH model; volatility; risk management; India.
File-URL: http://www.inderscience.com/link.php?id=89794
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Handle: RePEc:ids:ijbexc:v:14:y:2018:i:3:p:319-338

Template-Type: ReDIF-Article 1.0
Author-Name: Rachid Zeffane
Author-X-Name-First: Rachid
Author-X-Name-Last: Zeffane
Author-Name: Shaker Bani Melhem
Author-X-Name-First: Shaker Bani
Author-X-Name-Last: Melhem
Author-Name: Priya Baguant
Author-X-Name-First: Priya
Author-X-Name-Last: Baguant
Title: The impact of job satisfaction, trust, gender and supervisor support on perceived organisational performance: an exploratory study in the UAE service sector
Abstract:
In this study, we examine the impact of trust, gender, perceived supervisor support and job satisfaction on perceived organisational performance. The study focuses on a sample of 311 employees from the service sector in the United Arab Emirates (UAE). The concepts and instruments utilised in the study were borrowed from past research and their reliability was further verified and confirmed through factor analysis and Cronbach reliability tests. We explore four main hypotheses. To test for these, regression analysis was conducted using 'process macro plug-in' developed by Hayes (2013). In strong support of the first two hypotheses, trust and job satisfaction were found to have the strongest impact on perceptions of organisational performance. Surprisingly, hypothesis 3 was not verified as supervisor support was found to play an insignificant role in shaping perceptions of organisational performance. In support of the forth hypothesis, gender was found to have a significant moderating effect on the above relationships. Further scrutiny of the role of gender revealed that the impact of trust on perceived performance was much more significant among females. Implications of these findings for future research and management practices are discussed.
Journal: Int. J. of Business Excellence
Pages: 339-359
Issue: 3
Volume: 14
Year: 2018
Keywords: organisational performance; job satisfaction; trust; gender; supervisor support; age; service sector; United Arab Emirates; UAE.
File-URL: http://www.inderscience.com/link.php?id=89796
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Handle: RePEc:ids:ijbexc:v:14:y:2018:i:3:p:339-359

Template-Type: ReDIF-Article 1.0
Author-Name: Katherine Taken Smith
Author-X-Name-First: Katherine Taken
Author-X-Name-Last: Smith
Author-Name: Teresa K. Betts
Author-X-Name-First: Teresa K.
Author-X-Name-Last: Betts
Author-Name: L. Murphy Smith
Author-X-Name-First: L. Murphy
Author-X-Name-Last: Smith
Title: Financial analysis of companies concerned about human rights
Abstract:
Consumer demand for low prices juxtaposing with a company's need for profitability drives corporations to minimise the costs of goods within their supply chains. This has led some unethical business managers to engage in human exploitation within company supply chains. However, consumers also demand that human rights are not violated in the making of the goods they buy. Thus, corporations are being held accountable for monitoring human rights within their supply chains. The purpose of this paper is to examine the financial performance of Fortune 500 companies that have shown concern over human rights within their supply chains. Since there is a financial cost in safeguarding human rights within supply chains, this paper seeks to determine if companies concerned about human rights suffer financial loss. The 92 concerned companies in the sample, compared to the average company in top industries, were found to have some significantly different financial performance ratios.
Journal: Int. J. of Business Excellence
Pages: 360-379
Issue: 3
Volume: 14
Year: 2018
Keywords: corporate social responsibility; CSR; supply chain; supply chain audit; human rights; human trafficking; human exploitation; work place violations; social audit; corporate finances; strategic management.
File-URL: http://www.inderscience.com/link.php?id=89797
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Handle: RePEc:ids:ijbexc:v:14:y:2018:i:3:p:360-379

Template-Type: ReDIF-Article 1.0
Author-Name: Vinaysingh Chawan
Author-X-Name-First: Vinaysingh
Author-X-Name-Last: Chawan
Title: Performance measurement of revenue management systems
Abstract:
Revenue management (RM) systems help firms in enhancing their revenues by allocating capacity to those customers who value it the most. The revenue enhancement is largely affected by demand, competition, seasonality and other external factors. It is necessary to isolate the effect of such external factors while measuring the performance of RM systems. This paper discusses different ways of measuring performance of RM systems by reviewing the relevant literature, and it discusses the merits and demerits of the currently used performance metrics. It provides a framework for developing performance measurement metrics, and describes how these measures can be used to create a dashboard for monitoring performance of RM systems. The proposed framework considers the perspective of the RM decision makers and customers, and evaluates performance of the RM systems for the forecasting, inventory control and overbooking stages of revenue management.
Journal: Int. J. of Business Excellence
Pages: 380-392
Issue: 3
Volume: 14
Year: 2018
Keywords: revenue management systems performance; performance measurement framework; performance metrics; revenue enhancement.
File-URL: http://www.inderscience.com/link.php?id=89798
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Handle: RePEc:ids:ijbexc:v:14:y:2018:i:3:p:380-392

Template-Type: ReDIF-Article 1.0
Author-Name: Shafig Al-Haddad
Author-X-Name-First: Shafig
Author-X-Name-Last: Al-Haddad
Author-Name: Rand Abu Taleb
Author-X-Name-First: Rand Abu
Author-X-Name-Last: Taleb
Author-Name: Shahed Badran
Author-X-Name-First: Shahed
Author-X-Name-Last: Badran
Title: The impact of the education services quality on students' satisfaction: an empirical study at the business schools in Jordan
Abstract:
The purpose of this study is to identify the impact of the educational services level of quality in the business school of Jordanian universities. The sample of the study was a convenient sample; consisted of business students in Jordanian universities. The results illustrates moderate quality services provided by the faculties and that it needs to increase its' level of quality in all these aspects to get the highest degree of satisfaction from students. Only one item has high degree of agreement which is the student's satisfaction and the rest have moderate agreement. The mean of the physicality is 2.99, assurance 3.59, dependability 3.17, reactivity 3.22, empathy 3.33, skills acquisition 3.23 and the student's satisfaction 3.69. The researchers suggest improving the physical appearance of buildings, classrooms, facilities, provide more teaching equipment and all these tangible materials that can enhance the educational process and the satisfaction of students accordingly.
Journal: Int. J. of Business Excellence
Pages: 393-413
Issue: 3
Volume: 14
Year: 2018
Keywords: educational services; Jordanian universities; faculties of businesses; teaching methods.
File-URL: http://www.inderscience.com/link.php?id=89799
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Handle: RePEc:ids:ijbexc:v:14:y:2018:i:3:p:393-413

Template-Type: ReDIF-Article 1.0
Author-Name: Martin Surya Mulyadi
Author-X-Name-First: Martin Surya
Author-X-Name-Last: Mulyadi
Title: Developing corporate governance in Myanmar &#45; lessons learned from corporate governance development in Indonesia
Abstract:
Recent development in Myanmar shows a growing concern of the needs of corporate governance. With enormous economic and political transformations in Myanmar, corporate governance is really important to increase Myanmar's economic potential and foreign direct investment. With the hope and expectation of growing economic potential following the current transformation in Myanmar, the need of good corporate governance is inevitable. Similar to other Southeast Asian countries, the most severe problems in Myanmar arise between controlling and non-controlling shareholders instead of problems which arise from the separation of ownership and management. This type of problems is referred as type II agency problems. This paper, to my best knowledge, may be among the first paper which discusses corporate governance in Myanmar. Thus, it should encourage greater debates and discussions on Myanmar's corporate governance. Applying institutional theory and agency theory, this paper provides recommendations to combat type II agency problems and promote good corporate governance.
Journal: Int. J. of Business Excellence
Pages: 414-425
Issue: 3
Volume: 14
Year: 2018
Keywords: corporate governance; good corporate governance; type II agency problems.
File-URL: http://www.inderscience.com/link.php?id=89800
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Handle: RePEc:ids:ijbexc:v:14:y:2018:i:3:p:414-425

Template-Type: ReDIF-Article 1.0
Author-Name: Nirupam Choudhury
Author-X-Name-First: Nirupam
Author-X-Name-Last: Choudhury
Author-Name: Rakesh D. Raut
Author-X-Name-First: Rakesh D.
Author-X-Name-Last: Raut
Author-Name: Bhaskar B. Gardas
Author-X-Name-First: Bhaskar B.
Author-X-Name-Last: Gardas
Author-Name: Manoj G. Kharat
Author-X-Name-First: Manoj G.
Author-X-Name-Last: Kharat
Author-Name: Sankalp Ichake
Author-X-Name-First: Sankalp
Author-X-Name-Last: Ichake
Title: Evaluation and selection of third party logistics services providers using data envelopment analysis: a sustainable approach
Abstract:
Third party logistics service providers (3PLSPs) evaluation and selection for a long-term as well as a strategic partnership is a very crucial and critical task and it is continually associated with uncertain challenges. To remain efficient and competent in the dynamically changing world of 21st century, organisations have reinforced their supply networks by building strategic partnership among both local and international suppliers. Adding to these, there are growing concerns from stakeholder for ensuring implementation of sustainability dimensions. The aim of this paper is to measure and compare the relative efficiency of the existing 3PLSPs based on the technical and sustainable criteria by using a data envelopment analysis (DEA), to find the best among the 3PLSPs portfolios, for the purpose of selection. Finally, a case study in a manufacturing firm is presented to demonstrate the potential use of the model.
Journal: Int. J. of Business Excellence
Pages: 427-453
Issue: 4
Volume: 14
Year: 2018
Keywords: sustainability; multi-criteria decision making; MCDM; evaluation; third-party logistics service providers; 3PLSPs; data envelopment analysis; DEA; selection.
File-URL: http://www.inderscience.com/link.php?id=90311
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Handle: RePEc:ids:ijbexc:v:14:y:2018:i:4:p:427-453

Template-Type: ReDIF-Article 1.0
Author-Name: Helena Nobre
Author-X-Name-First: Helena
Author-X-Name-Last: Nobre
Author-Name: Catarina Rodrigues
Author-X-Name-First: Catarina
Author-X-Name-Last: Rodrigues
Title: Loyalty programs in the pharmaceutical retail: the impact of a network loyalty program on the pharmacy loyalty
Abstract:
The paper aims to explore the role of network loyalty programs (LPs) in the pharmaceutical retail industry. A questionnaire, directed to the members of a network LP, was carried out in a community pharmacy, in order to test the various relationships in a conceptual model. Results indicate that the positive effect of program perceived value on store loyalty is strengthened by the existence of program satisfaction and program loyalty, suggesting that a network loyalty program may be a source of competitive advantage for pharmacies. However, due to its nature, a network LP may solely increase sales but not generate true loyalty toward the pharmacy. In that case, firms should rethink their efforts on the program. A clear strategy, consistent relationship marketing initiatives, and an effective communication on LP's value proposition are needed to generate differentiation advantages and commitment toward the program and the pharmacy. Contributions to pharmacy management are offered.
Journal: Int. J. of Business Excellence
Pages: 454-469
Issue: 4
Volume: 14
Year: 2018
Keywords: loyalty program; community pharmacy; network loyalty program; program perceived value; store loyalty; program satisfaction.
File-URL: http://www.inderscience.com/link.php?id=90312
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Handle: RePEc:ids:ijbexc:v:14:y:2018:i:4:p:454-469

Template-Type: ReDIF-Article 1.0
Author-Name: Sayyed Mohsen Allameh
Author-X-Name-First: Sayyed Mohsen
Author-X-Name-Last: Allameh
Author-Name: Rashid Khalilakbar
Author-X-Name-First: Rashid
Author-X-Name-Last: Khalilakbar
Title: Exploring the antecedents of innovation performance: the roles of entrepreneurial orientation, learning orientation and organisational learning
Abstract:
This paper analyses the effect of entrepreneurial orientation (EO) on learning orientation (LO), the relationship between them and their effect on organisational learning (OL) and innovation performance (IP) in small and medium-sized enterprises (SMEs). A cross-sectional research design, drawing on a questionnaire survey, was employed to collect data from a sample of Iranian SMEs. The results obtained from structural equation modelling analyses revealed that EO positively affects the LO and OL levels in SMEs. In addition, OL was found to be a significant antecedent of innovation performance. These findings have important implications for academies, practitioners, and economic policy makers.
Journal: Int. J. of Business Excellence
Pages: 470-485
Issue: 4
Volume: 14
Year: 2018
Keywords: innovation performance; entrepreneurial orientation; learning orientation; organisational learning.
File-URL: http://www.inderscience.com/link.php?id=90313
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Handle: RePEc:ids:ijbexc:v:14:y:2018:i:4:p:470-485

Template-Type: ReDIF-Article 1.0
Author-Name: Nirmalya Bandyopadhyay
Author-X-Name-First: Nirmalya
Author-X-Name-Last: Bandyopadhyay
Title: Prioritising retail service quality determinants: a study in the context of India
Abstract:
The study explores the service quality of Indian departmental stores to prioritise service quality determinants from the customers' perspective. The analytic hierarchy process (AHP) method is employed to achieve the objective of prioritisation of service quality determinants. At the dimension level, professionalism was found to be the most important factor, followed by physical aspects and policy. On the basis of composite priority, prompt service (0.113) was found to be the most important service attribute followed by fulfil promises (0.094), availability of merchandise (0.078) and timing of service (0.073). The approach adopted in the present study guides the marketer to understand the firm's competitive position vis-&#224;-vis the competition.
Journal: Int. J. of Business Excellence
Pages: 486-498
Issue: 4
Volume: 14
Year: 2018
Keywords: retail service quality; analytic hierarchy process; AHP; modified RSQS; India.
File-URL: http://www.inderscience.com/link.php?id=90314
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Handle: RePEc:ids:ijbexc:v:14:y:2018:i:4:p:486-498

Template-Type: ReDIF-Article 1.0
Author-Name: V.M.M. Thilak
Author-X-Name-First: V.M.M.
Author-X-Name-Last: Thilak
Author-Name: S.R. Devadasan
Author-X-Name-First: S.R.
Author-X-Name-Last: Devadasan
Author-Name: M. Vinod
Author-X-Name-First: M.
Author-X-Name-Last: Vinod
Author-Name: D.T. Sunil
Author-X-Name-First: D.T.
Author-X-Name-Last: Sunil
Title: Infusing functional agility in pump industry by using Bluetooth enabled mobile phone
Abstract:
Infusing functional agility refers to the task of developing products that are incorporated with innovative features and 'state-of-the-art' smart technologies for delighting the customers who would possess and use them. In the research reported in this paper, the nuances of applying mobile phone enabled Bluetooth technology for infusing functional agility characteristics in pump industry was investigated. In this endeavour, a prototype to be connected to a type of pump called shallow well jet pump was designed and fabricated. In the mobile phone unit, an application called 'smart jet pump' was developed. Interactions were developed between the Bluetooth modems installed in both prototype and mobile phone. Using the application installed in the mobile phone, the user can remotely operate the pump and know the liquid levels in both sump and the tank. These functional agility characteristics were found to be practically feasible and economical for adoption in pump industry.
Journal: Int. J. of Business Excellence
Pages: 499-522
Issue: 4
Volume: 14
Year: 2018
Keywords: agility; agile manufacturing; pump manufacturing; Bluetooth technology; android operating system; mobile phone.
File-URL: http://www.inderscience.com/link.php?id=90315
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Handle: RePEc:ids:ijbexc:v:14:y:2018:i:4:p:499-522

Template-Type: ReDIF-Article 1.0
Author-Name: S&eacute;rgio Vinhas Da Silva
Author-X-Name-First: S&eacute;rgio Vinhas Da
Author-X-Name-Last: Silva
Author-Name: Nélson António
Author-X-Name-First: Nélson
Author-X-Name-Last: António
Author-Name:  Jos&eacute;
Author-X-Name-First: 
Author-X-Name-Last: Jos&eacute;
Title: The first decade of service dominant logic research &#45; a bibliometric analysis
Abstract:
This paper provides an analysis of the first decade of research on the service-dominant logic (S-D logic) approach to marketing. It adopts a multi-step methodology the use of bibliometric techniques. 1,036 bibliographic records were initially identified. These were subject to two refinement stages, resulting in a total of 540 records which consisted of publications from 975 authors, published in 162 journals. Statistical analysis identified the most influential academic institutions, journals and articles in this particular field of research, revealing their character in terms of types of publication, its geographical distribution, and annual output. Four clusters of journals in regards to their output versus citation impact were further identified, with six journals divided in two groups emerging as the leading journals in the field of S-D logic.
Journal: Int. J. of Business Excellence
Pages: 523-544
Issue: 4
Volume: 14
Year: 2018
Keywords: service-dominant logic; S-D logic; bibliometric studies; citation analysis; journal impact.
File-URL: http://www.inderscience.com/link.php?id=90316
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Handle: RePEc:ids:ijbexc:v:14:y:2018:i:4:p:523-544

Template-Type: ReDIF-Article 1.0
Author-Name: S. Yeshwant Raj
Author-X-Name-First: S. Yeshwant
Author-X-Name-Last: Raj
Author-Name: K. Karthee
Author-X-Name-First: K.
Author-X-Name-Last: Karthee
Author-Name: S. Kalyana Sundaram
Author-X-Name-First: S. Kalyana
Author-X-Name-Last: Sundaram
Author-Name: M. Nishal
Author-X-Name-First: M.
Author-X-Name-Last: Nishal
Author-Name: K. Ram Prasad
Author-X-Name-First: K. Ram
Author-X-Name-Last: Prasad
Title: Increasing reliability and productivity in hypermarkets by queuing theory analysis and a smart shopping cart-based system
Abstract:
One of the bothering and unavoidable things in most of the shopping centres is billing. This paper focuses on developing an alternative methodology to the existing one by using time study and queuing theory. With help of results, a new methodology is proposed to increase the productivity, swiftness of shopping. The proposal is to departmentalise the billing process and implant smart billing concepts like localised self initiated billing counters or customised trolleys to bill products. This new study results in time saving in the queuing and billing process. The cart is designed using CREO 2.0 software and made smart with the help of wireless sensing devices. With the burgeoning role of wireless sensing devices such as bar-code scanners, this application can be extended to the consumer market such as a supermarket where manual-billing process becomes cumbersome and at the same time involves a hefty waste of time and labour.
Journal: Int. J. of Business Excellence
Pages: 545-556
Issue: 4
Volume: 14
Year: 2018
Keywords: hypermarket; queuing; barcode; wireless sensors; reliability; productivity.
File-URL: http://www.inderscience.com/link.php?id=90317
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Handle: RePEc:ids:ijbexc:v:14:y:2018:i:4:p:545-556

Template-Type: ReDIF-Article 1.0
Author-Name: Krishnamurthy Kothandaraman
Author-X-Name-First: Krishnamurthy
Author-X-Name-Last: Kothandaraman
Author-Name: T.J. Kamalanabhan
Author-X-Name-First: T.J.
Author-X-Name-Last: Kamalanabhan
Title: People process excellence and business outcomes &#45; a structural equation modelling-based analysis
Abstract:
People capability maturity model (PCMM) developed by Carnegie Mellon is one of the foremost business excellence models in the people management area and this model has been extensively applied in the technology services industry. This paper attempts to link through a conceptual framework the various people process excellence variables of PCMM to the state of organisational maturity attained as well as the consequent business outcomes. The framework has been validated empirically with data from 521 participants in the technology services industry in an emerging market context. Confirmatory factor analysis techniques have been used to validate and develop a measurement model. Such a model is further refined using basic structural equation modelling (SEM) techniques to make it more robust. The results of SEM are critically evaluated in comparison with corresponding regression modelling results. The findings of this research study validate that people excellence variables positively influence organisational maturity and this further leads to beneficial business outcomes across staff, firm and customer dimensions.
Journal: Int. J. of Business Excellence
Pages: 1-17
Issue: 1
Volume: 15
Year: 2018
Keywords: people process maturity; PPM; business excellence; organisational maturity; structural equation modelling; SEM; people capability maturity model; PCMM; business outcomes.
File-URL: http://www.inderscience.com/link.php?id=91278
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Handle: RePEc:ids:ijbexc:v:15:y:2018:i:1:p:1-17

Template-Type: ReDIF-Article 1.0
Author-Name: Anamika Singh
Author-X-Name-First: Anamika
Author-X-Name-Last: Singh
Author-Name: Anil Kumar Sharma
Author-X-Name-First: Anil Kumar
Author-X-Name-Last: Sharma
Title: Study on liquidity of Indian banks: an empirical analysis of scheduled commercial banks
Abstract:
We study the impact of profitability, net interest margin, non-performing assets, capital adequacy ratio, bank size, deposits and cost of funding on liquidity of Indian banks. To examine this relationship, we have taken annual data pertaining to 64 Indian banks from the period 2000 to 2014. Banks considered include all private, foreign and public sector banks operating in India from 2000 to 2014. Using fixed effect estimates, we find that capital adequacy ratio, deposits and profitability influence Indian bank liquidity positively while bank size, non-performing assets and net interest margin affect Indian bank liquidity negatively. Cost of funding does not affect liquidity of Indian banks significantly. Findings of our study have significant implications for bankers, policy makers and researchers advocating the relationship of liquidity and factors such as bank size, profitability, net interest margin, non-performing assets, capital adequacy ratio, cost of funding and deposits and highlighting the possible reason behind that. The study would help in appropriate policy formulation, decision making and maintaining adequate liquidity in the banking system.
Journal: Int. J. of Business Excellence
Pages: 18-39
Issue: 1
Volume: 15
Year: 2018
Keywords: bank size; profitability; non-performing assets; liquidity; fixed effect estimates.
File-URL: http://www.inderscience.com/link.php?id=91279
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Handle: RePEc:ids:ijbexc:v:15:y:2018:i:1:p:18-39

Template-Type: ReDIF-Article 1.0
Author-Name: Nikhil Kewalkrishna Mehta
Author-X-Name-First: Nikhil Kewalkrishna
Author-X-Name-Last: Mehta
Author-Name: Diana P. Purushothaman
Author-X-Name-First: Diana P.
Author-X-Name-Last: Purushothaman
Author-Name: Srikar Chennamsetty
Author-X-Name-First: Srikar
Author-X-Name-Last: Chennamsetty
Title: Investigation and analysis of public speaking skills of engineers using DMAIC path
Abstract:
Literature suggests clear need to work on the public speaking skills of engineers. In such pursuance, teaching methodologies involving active experimentation and reflective observation have been valued. In this endeavour, an effort was made to design such an andragogy. DMAIC principles (define, measure, analyse, improve and control) were used to reduce the variations in associated human abilities. Quality circles were created to establish benchmarks, accurate goals, and reduce variations in human fallibilities in public speaking. Association between treatment and performances of engineers were determined using non-parametric tests. Against 1,320 total opportunities given to 55 engineers, percentage yield was found to be 38.71% at process sigma of 1.21.
Journal: Int. J. of Business Excellence
Pages: 40-65
Issue: 1
Volume: 15
Year: 2018
Keywords: Six Sigma; DMAIC; public speaking; communication pedagogies; engineers; anxiety.
File-URL: http://www.inderscience.com/link.php?id=91280
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Template-Type: ReDIF-Article 1.0
Author-Name: Sadhna Shukla
Author-X-Name-First: Sadhna
Author-X-Name-Last: Shukla
Author-Name: T.N. Roopa
Author-X-Name-First: T.N.
Author-X-Name-Last: Roopa
Title: A study on performance of telecom service market: case of Karnataka, India
Abstract:
The purpose of this study is to develop a performance model for telecom service providers to evaluate their performance in the telecom service market using non-financial indicators such as customer perceived network quality, service quality perception, customer care services, customer satisfaction and overall brand equity. Structural equation modelling was used to analyse the data collected from respondents of Karnataka telecom circle. The main findings of the study indicate that customer satisfaction, customer perceived network quality, service quality perception and customer care services positively influences performance of the telecom service market. There are few related studies with the non-financial indicators and their influences on the performance of telecom industry. In this paper, attention is paid to construct a performance measurement model using non-financial performance measures in the Indian telecom service market. This study offers insights for telecom service providers to understand the non-financial determinants of performance.
Journal: Int. J. of Business Excellence
Pages: 66-94
Issue: 1
Volume: 15
Year: 2018
Keywords: customer perceived network quality; customer care services; customer satisfaction; overall brand equity; service quality perception; telecom circle; India.
File-URL: http://www.inderscience.com/link.php?id=91281
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Handle: RePEc:ids:ijbexc:v:15:y:2018:i:1:p:66-94

Template-Type: ReDIF-Article 1.0
Author-Name: Rocio Rodriguez
Author-X-Name-First: Rocio
Author-X-Name-Last: Rodriguez
Author-Name: Göran Svensson
Author-X-Name-First: Göran
Author-X-Name-Last: Svensson
Author-Name: Sergio Román
Author-X-Name-First: Sergio
Author-X-Name-Last: Román
Title: Comparing the life-cycles of service sales between buyers and sellers in business relationships through a teleological lens
Abstract:
To compare the life-cycles of service sales between buyers and sellers in business relationships by means of teleological approaches: transformative &#45; ad hoc and present-based actions; formative &#45; pre-determined and past-based actions; and rationalist &#45; goal-directed and future-based actions. A quantitative case study approach was applied; based on 57 service. Teleological approaches enable a framing of the different life-cycles of service sales between buyers and sellers in business relationships. They also stress the need to be aligned, so as to maintain a prosperous business relationship. The teleological stage of both negotiators affects individual interest in achieving the best potential deal for their respective organisations, as well as the quality of the negotiation. The companies must know what teleological approach their employees are following, in order to achieve the best results. This study adds a complementary theoretical perspective on the life-cycles of service sales between buyers and sellers in business relationships.
Journal: Int. J. of Business Excellence
Pages: 95-113
Issue: 1
Volume: 15
Year: 2018
Keywords: teleological approaches; sales; service encounter; B2B.
File-URL: http://www.inderscience.com/link.php?id=91282
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Handle: RePEc:ids:ijbexc:v:15:y:2018:i:1:p:95-113

Template-Type: ReDIF-Article 1.0
Author-Name: Hadi Teimouri
Author-X-Name-First: Hadi
Author-X-Name-Last: Teimouri
Author-Name: Seyed Hasan Hosseini
Author-X-Name-First: Seyed Hasan
Author-X-Name-Last: Hosseini
Author-Name: Marzieh Imani
Author-X-Name-First: Marzieh
Author-X-Name-Last: Imani
Author-Name: Ensieh Bagheri
Author-X-Name-First: Ensieh
Author-X-Name-Last: Bagheri
Title: The effect of human resource management practices on organisational effectiveness (case study: Isfahan Petrochemical Company)
Abstract:
The main objective of the present survey is to study the effect of human resource management practices on organisational effectiveness. It is applicable from the objective aspect and descriptive field correlational from methodological aspect. The statistical population included all experts and managers of the Isfahan Petrochemical Company. The stratified random sampling method was employed for sampling and the sample size was estimated equal to 140. The required information on research literature was collected using historical study (academic books and journals) and the data required to confirm or reject the hypotheses was collected via researcher's self-made questionnaire with acceptable reliability and validity. The calculated Cronbach's alpha for HRM effectiveness (0.85) and organisational effectiveness (0.88) indicated adequate reliability of the questionnaires. The results disclosed that there is a positive and significant relationship between effectiveness of human resource management actions in various fields of training, selection and recruitment, compensation and performance evaluation with organisational effectiveness.
Journal: Int. J. of Business Excellence
Pages: 114-128
Issue: 1
Volume: 15
Year: 2018
Keywords: effectiveness of human resource management practices; organisational effectiveness; Isfahan Petrochemical Company.
File-URL: http://www.inderscience.com/link.php?id=91283
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Handle: RePEc:ids:ijbexc:v:15:y:2018:i:1:p:114-128

Template-Type: ReDIF-Article 1.0
Author-Name: Martin Surya Mulyadi
Author-X-Name-First: Martin Surya
Author-X-Name-Last: Mulyadi
Author-Name: Yunita Anwar
Author-X-Name-First: Yunita
Author-X-Name-Last: Anwar
Author-Name:  Monica
Author-X-Name-First: 
Author-X-Name-Last: Monica
Title: Does the change of income tax rates lead to income smoothing practices in a sound corporate governance environment?
Abstract:
Income smoothing alters revenues from one year to another due to several motivations. Prior research has documented that taxation issues may motivate a company to smooth its income. Furthermore, it has been well documented that corporate governance can avoid income smoothing practices. However, on the contrary, we did not find that the change of income tax rates in Indonesia and Singapore leads to income smoothing in both countries. Furthermore, we also conclude that only selected corporate governance mechanism serves as an effective barrier to income smoothing practices. We also found several contrary findings of corporate governance mechanism that may be caused by a big number of publicly listed family companies both in Indonesia and Singapore.
Journal: Int. J. of Business Excellence
Pages: 189-198
Issue: 2
Volume: 15
Year: 2018
Keywords: income smoothing; income tax rates change; corporate governance.
File-URL: http://www.inderscience.com/link.php?id=91914
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Handle: RePEc:ids:ijbexc:v:15:y:2018:i:2:p:189-198

Template-Type: ReDIF-Article 1.0
Author-Name: Anchal Gupta
Author-X-Name-First: Anchal
Author-X-Name-Last: Gupta
Author-Name: S. Gomathi
Author-X-Name-First: S.
Author-X-Name-Last: Gomathi
Title: Influence of human resource practices on faculty's intention to stay in higher education management institutes
Abstract:
This research article attempts to study the influence of human resource practices, namely work environment, compensation, training and development and organisational support, on faculty's intention to stay. A survey was conducted using convenience sampling method wherein 150 questionnaires were distributed to faculty members working in higher education management institutes in Delhi, India. The completed questionnaires that could be used for analysis were of 102 respondents. Data analysis was carried out using descriptive statistics, categorical regression, part and partial correlation. Compensation depicted most significant influence on faculty's intention to stay with the institution. Work environment and training and development also exhibited a positive correlation with intention to stay. The study highlights the need for education institutes to focus on providing a healthy work environment, competitive compensation and skill development of faculty members, leading to an enhanced research and teaching, which thereby would help institutions to grow and progress in management education.
Journal: Int. J. of Business Excellence
Pages: 256-268
Issue: 2
Volume: 15
Year: 2018
Keywords: human resource practices; compensation; work environment; training and development; organisational support; intention to stay.
File-URL: http://www.inderscience.com/link.php?id=91915
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Handle: RePEc:ids:ijbexc:v:15:y:2018:i:2:p:256-268

Template-Type: ReDIF-Article 1.0
Author-Name: Nisha Jain
Author-X-Name-First: Nisha
Author-X-Name-Last: Jain
Author-Name: Christine D'lima
Author-X-Name-First: Christine
Author-X-Name-Last: D'lima
Title: Green HRM &#45; a study on the perception of Generation Y as prospective internal customers
Abstract:
Businesses have realised that they must develop a powerful social conscience and green sense of onus where corporate responsibility is not an altruistic nice to have, but a critical business need. The HR function is the driver of environmental sustainability within the organisation. There is a need for integration of environmental management into human resource management and to accomplish this, the HR professionals are crafting and executing eco-policies and strategies. The green human resource management (green HRM) has begun to appear from companies engaging in practices connected to preservation of environment and maintaining ecological equilibrium. 'Going green' is holding everybody's attention, especially the youth. This paper will provide insight about the degree to which Gen Y cares about health of the planet earth and Gen Y's perception about the organisations practising green hiring practices, performance management and reward and recognition, the key factors evolved from the study.
Journal: Int. J. of Business Excellence
Pages: 199-208
Issue: 2
Volume: 15
Year: 2018
Keywords: environmental management; green HRM; hiring; performance management; reward and recognition; Generation Y.
File-URL: http://www.inderscience.com/link.php?id=91916
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Handle: RePEc:ids:ijbexc:v:15:y:2018:i:2:p:199-208

Template-Type: ReDIF-Article 1.0
Author-Name: Tran Huy Phuong
Author-X-Name-First: Tran Huy
Author-X-Name-Last: Phuong
Title: Perceived justice in performance appraisal among Vietnamese employees: antecedents and consequences
Abstract:
The current study investigates the antecedents and consequences of perceived justice in performance appraisal (PA) among Vietnamese employees. Although PA is popular in Vietnam, few researches to examine the effectiveness of PA practice in Vietnamese company have been reported. This research explores the issue of justice in PA from the employee perspective. Cross-sectional data were collected from full-time employees at various organisations who are enrolling in night-time Master courses using self-reported questionnaires which yielded a final sample size of 546 observations. Results of multiple regression analyses indicate that participative PA, PA training, trust in rater and the use of forced distribution ranking system have been found to influence the perception of procedural and distributive justice in PA. Perception of procedural and distributive justice in PA, in turn, significantly impacts intention to stay with the organisation. The relationships between perceived justice in PA and job performance, however, are partly in contradiction to previous predictions. While perceived distributive justice in PA strongly influences, perception of procedural justice does not influence job performance. Discussion of results and implications are also detailed.
Journal: Int. J. of Business Excellence
Pages: 209-221
Issue: 2
Volume: 15
Year: 2018
Keywords: procedural justice; distributive justice; performance appraisal; Vietnamese employees.
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Handle: RePEc:ids:ijbexc:v:15:y:2018:i:2:p:209-221

Template-Type: ReDIF-Article 1.0
Author-Name: Bijoylaxmi Sarmah
Author-X-Name-First: Bijoylaxmi
Author-X-Name-Last: Sarmah
Author-Name: Zillur Rahman
Author-X-Name-First: Zillur
Author-X-Name-Last: Rahman
Title: Antecedents of co-creation intention and their role in developing technology-based new services via customer involvement: a conceptual analysis
Abstract:
Although many companies are using technology-based services (TBS) to support service innovation, academic research on involving customers for co-creating new services is very limited. Companies find it challenging to develop co-creation intention among customers during service innovation practices, as they vary from one to other based on their characteristics and depending upon situational factors. In this study, we try to explore the constructs related to customer characteristics and situational factors that are highly pertinent to co-creative service innovation in TBS research to show their relational linkages with the help of propositions and a conceptual framework. The findings conceptualise relevant traditional and contemporary issues of cocreative service innovation in TBS literature and explore the significance of relationships between antecedents such as personal innovativeness and trust with the outcome-customers' co-creation intention. Future research may undertake empirical approach to validate or revise the propositions presented in this conceptual paper.
Journal: Int. J. of Business Excellence
Pages: 239-255
Issue: 2
Volume: 15
Year: 2018
Keywords: co-creative service innovation; technology-based service; TBS; co-creation intention; conceptual framework; service; value co-creation; involvement; innovativeness; trust.
File-URL: http://www.inderscience.com/link.php?id=91921
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Handle: RePEc:ids:ijbexc:v:15:y:2018:i:2:p:239-255

Template-Type: ReDIF-Article 1.0
Author-Name: Nursyazwani Mohd Fuzi
Author-X-Name-First: Nursyazwani Mohd
Author-X-Name-Last: Fuzi
Author-Name: Nurul Fadly Habidin
Author-X-Name-First: Nurul Fadly
Author-X-Name-Last: Habidin
Author-Name: Sharon Yong Yee Ong
Author-X-Name-First: Sharon Yong Yee
Author-X-Name-Last: Ong
Title: Corporate social responsibility practices in Malaysian automotive suppliers: confirmatory factor analysis
Abstract:
The aim of this study is to examine corporate social responsibility practices in Malaysian automotive suppliers by using confirmatory factor analysis. 288 sets of questionnaires were successfully collected which indicated a 72% response rate. In this study, structural equation modelling technique was utilised to perform the required statistical analysis of the data survey. The results of six constructs (employee involvement, customer focus, environment, corporate governance, community and society, and human right) showed that the measurement model for corporate social responsibility practices had a good fit and the model was valid and reliable for Malaysian automotive suppliers. The paper ends with a proposed future direction for this research.
Journal: Int. J. of Business Excellence
Pages: 222-238
Issue: 2
Volume: 15
Year: 2018
Keywords: corporate social responsibility; CSR; employee involvement; customer focus; environment; corporate governance; reliability; validity; structural equation modelling; SEM; confirmatory factor analysis; CFA; automotive suppliers; Malaysia.
File-URL: http://www.inderscience.com/link.php?id=91922
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Handle: RePEc:ids:ijbexc:v:15:y:2018:i:2:p:222-238

Template-Type: ReDIF-Article 1.0
Author-Name: Davinder Singh
Author-X-Name-First: Davinder
Author-X-Name-Last: Singh
Author-Name: J.S. Khamba
Author-X-Name-First: J.S.
Author-X-Name-Last: Khamba
Author-Name: Tarun Nanda
Author-X-Name-First: Tarun
Author-X-Name-Last: Nanda
Title: Problems and prospects of Indian MSMEs: a literature review
Abstract:
MSMEs have been playing an important role in overall economic development of a country like India where millions of people are underemployed or even unemployed. This sector solves many problems viz. poverty and unemployment through providing immediate and large-scale employment, with lower investments and proves to be a second largest manpower employer, after agriculture. Small-scale industry is one of the major planks of India's economic development strategies since Independence. With the advent of planned economy since 1951 and the subsequent industrial policy followed by Government of India, both government and planners earmarked a special role for this industry in the Indian economy. India, being one of the fastest growing economies of the world, needs to pay an honest attention for the utmost growth of MSMEs for its increased contribution in above areas. The present study investigates the literature to identify major problems faced by MSMEs in the competitive environment. It also focuses on the factors contributing towards enhanced manufacturing performance of Indian MSMEs.
Journal: Int. J. of Business Excellence
Pages: 129-188
Issue: 2
Volume: 15
Year: 2018
Keywords: problems; technology innovation initiatives; micro&#44; small and medium enterprises; MSMEs; manufacturing performance; India.
File-URL: http://www.inderscience.com/link.php?id=91923
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Handle: RePEc:ids:ijbexc:v:15:y:2018:i:2:p:129-188

Template-Type: ReDIF-Article 1.0
Author-Name: Imaneddin Moradi Baghfeizi
Author-X-Name-First: Imaneddin Moradi
Author-X-Name-Last: Baghfeizi
Author-Name: Hossein Rahmanseresht
Author-X-Name-First: Hossein
Author-X-Name-Last: Rahmanseresht
Author-Name: Saeed Fathi
Author-X-Name-First: Saeed
Author-X-Name-Last: Fathi
Title: A decision making framework to evaluate the necessity of corporate restructuring
Abstract:
This paper aims at presenting a 3 &#215; 3 matrix to determine the structure of a holding company based on the degree of diversification and parenting style. Non-conformity of structure with this framework means that a restructuring is necessary. Three hypotheses have been tested to evaluate the validity of this framework. The first two hypotheses respectively assess the association between the 'degree of diversification' and 'parenting style' with 'structural form' based on chi-square test. But to test the third hypothesis, the holding companies compliance with the framework is divided into two groups and Mann-Witni (U) test shows that there is a significant difference between their performances. Based on Sharp's index, the economic performance of the holdings which are consistent with the framework, over a period of five years, is about 11 times better than non-conformers with the framework.
Journal: Int. J. of Business Excellence
Pages: 269-288
Issue: 3
Volume: 15
Year: 2018
Keywords: holding company; corporate restructuring; structural form; degree of diversification; parenting style; economic performance; parenting advantage.
File-URL: http://www.inderscience.com/link.php?id=92571
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Handle: RePEc:ids:ijbexc:v:15:y:2018:i:3:p:269-288

Template-Type: ReDIF-Article 1.0
Author-Name: Jyoti Sharma
Author-X-Name-First: Jyoti
Author-X-Name-Last: Sharma
Author-Name: Parul Sharma
Author-X-Name-First: Parul
Author-X-Name-Last: Sharma
Title: Workaholism and bank employees' well-being: an inside look
Abstract:
The present study has been designed to examine the impact of different components of workaholism on employee well-being both at professional and personal front. Data was collected from 100 employees working in public and private sector banks of Jammu (India). Six dependent variables, namely, work to family interference, family to work interference, career satisfaction, family satisfaction, job satisfaction and mental, spiritual and emotional well-being were regressed with working excessively, working compulsively, overwork and combined workaholism (working excessively and working compulsively). The composition has identified that work to family interference and family to work interference is positively correlated with working excessively and combined workaholism whereas, family satisfaction and mental, spiritual and emotional well-being is negatively correlated with combined workaholism and working excessively workaholism. The study has also revealed that job satisfaction and career satisfaction were positively correlated with working compulsively workaholism while family satisfaction is positively correlated with overwork.
Journal: Int. J. of Business Excellence
Pages: 289-307
Issue: 3
Volume: 15
Year: 2018
Keywords: working compulsively; banks; working excessively; combined workaholics; multiple regression; work to family interference; family to work interference; career satisfaction; family satisfaction; job satisfaction; mental&#44; spiritual and emotional well-being.
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Handle: RePEc:ids:ijbexc:v:15:y:2018:i:3:p:289-307

Template-Type: ReDIF-Article 1.0
Author-Name: Seyed Hasan Hosseini
Author-X-Name-First: Seyed Hasan
Author-X-Name-Last: Hosseini
Author-Name: Ali Shaemi Barzoki
Author-X-Name-First: Ali Shaemi
Author-X-Name-Last: Barzoki
Author-Name: Ali Nasr Isfahani
Author-X-Name-First: Ali Nasr
Author-X-Name-Last: Isfahani
Title: Designing a model of succession management system and explaining its impact on organisational performance (case study: Esfahan Steel Company)
Abstract:
This study aimed to achieve a comprehensive framework in the field of organisational succession management in order to optimise an organisation's potentials to enhance business results. Mixed method was used in this study. The qualitative data analysis was conducted using thematic analysis according to a 3-phase coding method developed by Clarke and Braun (2013) in the Nvivo Software. Quantitative data analysis was run using structural equation modeling in Smart-PLS software. The findings suggested that the establishment of a succession management system contains seven main themes occurring gradually and procedurally: organisational culture promotion, establishing infrastructures to make implementation, committed and systematic implementation, determining policies, evaluating candidates to establish meritocracy system, educational gaps analysis, staff development and succession planning system evaluation. In quantitative part, The results indicate that there is a positive and significant relationship between the succession planning system and its seven dimensions with organisational performance at the 95% confidence interval.
Journal: Int. J. of Business Excellence
Pages: 335-351
Issue: 3
Volume: 15
Year: 2018
Keywords: succession management system; balanced scorecard-based organisational performance; implementation and assessment of succession planning system.
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Handle: RePEc:ids:ijbexc:v:15:y:2018:i:3:p:335-351

Template-Type: ReDIF-Article 1.0
Author-Name: Santosh B. Rane
Author-X-Name-First: Santosh B.
Author-X-Name-Last: Rane
Author-Name: Nandkumar Mishra
Author-X-Name-First: Nandkumar
Author-X-Name-Last: Mishra
Title: Roadmap for business analytics implementation using DIPPS model for sustainable business excellence: case studies from the multiple fields
Abstract:
Today the organisations are increasingly adopting analytics for breakthrough business results. There are enough talks about potentials of business analytics, software solutions on analytics and data visualisations. However, very few success stories are published and easily available in public domain. The focus is required to translate potentials of analytics into the breakthrough business results. This paper proposes discover-innovate-predict-perform-sustain (DIPPS) model for the business excellence through analytics. It also presents success stories of big data analytics and industrial internet of the things (IIoT) from the multiple fields for the breakthrough business results. The hypothesis testing indicates that the organisations deploying the DIPPS model have higher success rate and the probability of achieving their analytics goals.
Journal: Int. J. of Business Excellence
Pages: 308-334
Issue: 3
Volume: 15
Year: 2018
Keywords: artificial neural network; ANN; business analytics; business excellence; Delphi method; discover- innovate- predict- perform- sustain model; DIPPS; hypothesis testing; F-test and t-test; industrial internet of the things; IIoT; logistic regression model; multiple regression model.
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Handle: RePEc:ids:ijbexc:v:15:y:2018:i:3:p:308-334

Template-Type: ReDIF-Article 1.0
Author-Name: Arun Kumar Kaushik
Author-X-Name-First: Arun Kumar
Author-X-Name-Last: Kaushik
Author-Name: Diganta Chakrabarti
Author-X-Name-First: Diganta
Author-X-Name-Last: Chakrabarti
Title: Does perceived travel risk influence tourist's revisit intention?
Abstract:
The tourism industry of any country is strongly impacted by domestic as well as external events or issues, such as natural calamity, diplomatic relations, political conflicts, disease outbreaks, environmental issues, and economic crisis. In developing countries where tourism is one of the major sources of national income, these events or issues can seriously affect the industry. Despite the significance of perceived travel risk, few studies addressed its influence on revisit intentions of tourists. The present study offers new insights by investigating the effects of perceived travel risks on revisiting intentions of the 374 tourists visiting Uttarakhand, India. This study was conducted during July 2013 to September 2013, just after Kedarnath incident &#45; a major natural disaster. Data were gathered from tourists through a survey instrument. Following analysis of data, multiple risk dimensions seriously affecting revisit intentions of tourists were identified. Important managerial implications concerning the management of risk perceptions were discussed.
Journal: Int. J. of Business Excellence
Pages: 352-371
Issue: 3
Volume: 15
Year: 2018
Keywords: perceived risks; revisit intentions; tourism industry.
File-URL: http://www.inderscience.com/link.php?id=92575
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Handle: RePEc:ids:ijbexc:v:15:y:2018:i:3:p:352-371

Template-Type: ReDIF-Article 1.0
Author-Name: Shakti Chaturvedi
Author-X-Name-First: Shakti
Author-X-Name-Last: Chaturvedi
Author-Name: P.C. Bahuguna
Author-X-Name-First: P.C.
Author-X-Name-Last: Bahuguna
Author-Name: Juhi Raghuvanshi
Author-X-Name-First: Juhi
Author-X-Name-Last: Raghuvanshi
Title: Political skill as mediator of the upward influence and career success relationship
Abstract:
It is more than two decades since social influence researchers have called for a study that would investigate how and why upward influence are effective to gain career success at workplace. Career success is determined by a number of factors, including some combination of specific competencies and a performance record, along with organisational politics, specifically upward influence tactics. Theory and research suggest that employment of upward influence tactics leads to career success in the workplace, and the present study tried to investigate mediating potential of political skill for the upward influence-career success relationship. These hypotheses were tested on 352 middle-level managers selected from four iron and steel firms of Raipur, Chhattisgarh, India. Contributions, implications, limitations and future directions are discussed.
Journal: Int. J. of Business Excellence
Pages: 372-391
Issue: 3
Volume: 15
Year: 2018
Keywords: career success; upward influence tactics; political skill; social influence; organisational politics.
File-URL: http://www.inderscience.com/link.php?id=92576
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Handle: RePEc:ids:ijbexc:v:15:y:2018:i:3:p:372-391

Template-Type: ReDIF-Article 1.0
Author-Name: Gangyi Qian
Author-X-Name-First: Gangyi
Author-X-Name-Last: Qian
Author-Name: Abraham Y. Nahm
Author-X-Name-First: Abraham Y.
Author-X-Name-Last: Nahm
Title: Communicating internal customer orientation values among Chinese workers
Abstract:
This research examines the effect of various modes of communication upon internal customer-oriented values internalisation and manifestation among Chinese workers. Three modes of communication are examined: top-down communication from management, lateral communication from internal customers, and group behavioural norms and organisational culture among peers. Questionnaire items were initially developed in English and translated into Chinese. 177 useable responses were gathered from the Chinese students registered in MBA and EMBA programs offered by Jinan University, China. While top-down communication from management and group norms of peers had both direct and indirect positive effects upon internal customer-oriented values internalisation, lateral communication from customers had only an indirect effect. All three modes of communication had only an indirect effect upon internal customer-oriented behaviour manifestation. Implications for managers and researchers are included.
Journal: Int. J. of Business Excellence
Pages: 392-409
Issue: 3
Volume: 15
Year: 2018
Keywords: internal customer orientation; ICO; communication; Chinese workers; survey research; structural equation modelling.
File-URL: http://www.inderscience.com/link.php?id=92577
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Handle: RePEc:ids:ijbexc:v:15:y:2018:i:3:p:392-409

Template-Type: ReDIF-Article 1.0
Author-Name: Sanjay Dhingra
Author-X-Name-First: Sanjay
Author-X-Name-Last: Dhingra
Title: Measuring the service quality of automated teller machines: a study of banks of India
Abstract:
The measurement of service quality has become important after the increased competition in the banking sector. Over the years, banks have taken lots of technology initiatives such as core banking, automated teller machines (ATMs) installation, internet banking, phone banking or mobile banking, data warehousing solutions, etc. The use of ATMs has become the preferred channel of banking as compared to other banking channels. With this in mind, in the present study, the author has measured the service quality of ATMs of Indian banks. After a review of literature, SERVPREF instrument derived from the SERVQUAL instrument, consisting of five dimensions of service quality, i.e., tangibility, reliability, responsiveness, assurance and empathy was selected for measuring the service quality. The reliability and validity of the instrument were also tested. Regression results indicated that the five dimensions of service quality are significant predictors of overall service quality.
Journal: Int. J. of Business Excellence
Pages: 411-424
Issue: 4
Volume: 15
Year: 2018
Keywords: automatic teller machine; SERVPREF; reliability; validity; regression; service quality; India.
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Handle: RePEc:ids:ijbexc:v:15:y:2018:i:4:p:411-424

Template-Type: ReDIF-Article 1.0
Author-Name: Divya Darshini J.
Author-X-Name-First: Divya Darshini
Author-X-Name-Last: J.
Author-Name: S. Gomathi
Author-X-Name-First: S.
Author-X-Name-Last: Gomathi
Title: A study on emotional intelligence well-being and emotional baggage perspective
Abstract:
Businesses are essentially the people in it, so anything that influences the effectiveness of their minds also has its impact on businesses they run or work for. Emotional intelligence has been now branded as a trait required for any employee in an organisation. Emotions play a deciding role in the quality of our personal and professional lives, more than our actual brain intelligence. The scope of this study is on young employees as they are more volatile and fail to recognise the need for emotional intelligence and its role in well-being. This study throws light on the handling of their emotions by employees and its impact on personal well-being. It also aims at finding the key influencers of emotional suppression. For the study, 100 samples were collected from young IT sector employees working in Chennai using convenience sampling. A well-structured questionnaire was used to collect the data from the respondents. The data was analysed using SPSS. The study shows that EI and its dimensions have a significant effect on well-being. And emotional intelligence and well-being scores of respondents can be used to determine their level of emotional suppression.
Journal: Int. J. of Business Excellence
Pages: 425-444
Issue: 4
Volume: 15
Year: 2018
Keywords: emotional intelligence; emotional suppression; well-being.
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Handle: RePEc:ids:ijbexc:v:15:y:2018:i:4:p:425-444

Template-Type: ReDIF-Article 1.0
Author-Name: K. Balasubramanian
Author-X-Name-First: K.
Author-X-Name-Last: Balasubramanian
Author-Name: V. Selladurai
Author-X-Name-First: V.
Author-X-Name-Last: Selladurai
Title: Contemporary ERP solution to Indian small and medium scale enterprises through constructive performance metrics
Abstract:
Enterprise resource planning (ERP) is a real-time information system, and they reached within the business processes and performed to regularise supply chain enhance to improve its company value. Many journals revealed that there are various organisations which have failed to achieve the full planned benefits from lack of focus on functions and operations metrics for implementing enterprise software. Finding a new foundation for the system and individual strategic instance from the selections to implementation need various precautions that be taken. This paper accomplishes a performance metrics project to identify the associated critical success factors from considering the perspective areas of manufacturing and operation measure in a small and medium industry. Thus, it helps to understand the weakness and strengths before the initial stage of implementation will be deployed. The important factor is to integrate operation and function in an individual system to perform successful ERP implementation. However, company measuring metric reports reduces the unwanted risk factors when implementing these systems and also provides more guidelines for the planning of new ERP software in Indian SMEs.
Journal: Int. J. of Business Excellence
Pages: 445-466
Issue: 4
Volume: 15
Year: 2018
Keywords: enterprise resource planning; ERP; performance metrics project; PMP; manufacturing and operation metric; small and medium industry.
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Handle: RePEc:ids:ijbexc:v:15:y:2018:i:4:p:445-466

Template-Type: ReDIF-Article 1.0
Author-Name: Jehangir Bharucha
Author-X-Name-First: Jehangir
Author-X-Name-Last: Bharucha
Title: Creating an honest, transparent and productive workplace
Abstract:
Interest in employee wellbeing has grown steadily in the past decade. This paper presents the importance of transparency and how the organisational culture can support openness, honesty, and transparency. The perceptions and experience of employees in this regard are not well represented in literature. On the basis of a structured questionnaire administered to employees across sectors and across industries in 18 organisations all over Mumbai city, the paper concludes that employees always appreciate knowing the truth and respect managers who communicate openly and directly. The motives that guide the main decisions need to be explicitly spelt out and the leadership must be perceived as trustworthy. This study recommends actions to foster greater and more consistent transparency within organisations which is the key to a healthy and high performing workplace.
Journal: Int. J. of Business Excellence
Pages: 467-482
Issue: 4
Volume: 15
Year: 2018
Keywords: employees; organisations; transparency; productivity; loyalty.
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Handle: RePEc:ids:ijbexc:v:15:y:2018:i:4:p:467-482

Template-Type: ReDIF-Article 1.0
Author-Name: M. Natarajan
Author-X-Name-First: M.
Author-X-Name-Last: Natarajan
Author-Name: N. Vijay Mohan
Author-X-Name-First: N. Vijay
Author-X-Name-Last: Mohan
Author-Name: S.R. Devadasan
Author-X-Name-First: S.R.
Author-X-Name-Last: Devadasan
Author-Name: V.M.M. Thilak
Author-X-Name-First: V.M.M.
Author-X-Name-Last: Thilak
Title: Quality and reliability improvement in new product development &#45; a case study in a pneumatic filter manufacturing company
Abstract:
The objective of the research reported in this paper was to develop a methodology for developing new products with high degree of quality and reliability. In order to attain this objective, a model named QUA stands for quality, R stands for reliability, NEW stands for new product and SS stands for Six Sigma (QUARNEWSS) was developed while pursuing the research. QUARNEWSS was designed by amalgamating new product development (NPD) process with the two pillars of the Six Sigma concept namely belt based training infrastructure and stands for define, measure, analyse, improve and control (DMAIC) improvement methodology. After designing, QUARNEWSS was subjected to implementation in a pneumatic filter manufacturing company situated in India. QUARNEWSS was applied on a new product called micro filter in this company. At the end of conducting this case study, the sigma level of micro filter was found to increase from 2.585 to 6 and reliability from 65% to 100%. This paper is concluded by suggesting the conduct of many more case studies on QUARNEWSS involving indigenous development of new products.
Journal: Int. J. of Business Excellence
Pages: 483-501
Issue: 4
Volume: 15
Year: 2018
Keywords: Six Sigma; quality function deployment; QFD; statistical process control; SPC; new product development; NPD; DMAIC; black belt; quality and reliability.
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Handle: RePEc:ids:ijbexc:v:15:y:2018:i:4:p:483-501

Template-Type: ReDIF-Article 1.0
Author-Name: Nachiketa Tripathi
Author-X-Name-First: Nachiketa
Author-X-Name-Last: Tripathi
Author-Name: Manaswita Bharadwaja
Author-X-Name-First: Manaswita
Author-X-Name-Last: Bharadwaja
Author-Name: Vinit Ghosh
Author-X-Name-First: Vinit
Author-X-Name-Last: Ghosh
Author-Name: Bidyut Bikash Kataki
Author-X-Name-First: Bidyut Bikash
Author-X-Name-Last: Kataki
Title: CSR activities of a hospital: perspectives of stakeholders
Abstract:
The present research investigates the gaps between CSR projections of a hospital and stakeholder's perceptions about these CSR activities by analysing multi-source data of stakeholders. Two sets of studies were conducted, namely, study A (quantitative) and study B (qualitative). Study A was based on survey method which assessed the perceptions of stakeholders, namely, community (N &#61; 100), customers (N &#61; 75) and employees (N &#61; 40). An equivalent Assamese version of the questionnaire was constructed for the convenience of the local population. Study B used interview method to evaluate the CSR projections of the hospital. Data for study B were collected from the top management of the hospital using key informant approach. Both the quantitative and qualitative sets of data were analysed individually and results of qualitative study were used to augment the results of quantitative study. The findings suggest that gaps exist between the hospital's CSR projections and perceptions of local community, whereas the perceptions of customers and employees converge with hospital's claims.
Journal: Int. J. of Business Excellence
Pages: 502-519
Issue: 4
Volume: 15
Year: 2018
Keywords: corporate social responsibility; CSR; hospital; stakeholders; branding; north-east India.
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Handle: RePEc:ids:ijbexc:v:15:y:2018:i:4:p:502-519

Template-Type: ReDIF-Article 1.0
Author-Name: Nirmalya Bandyopadhyay
Author-X-Name-First: Nirmalya
Author-X-Name-Last: Bandyopadhyay
Title: Whether service quality determinants and customer satisfaction influence loyalty: a study of fitness services
Abstract:
This study attempts to explore the dimensions of consumer perceived service quality in the context of fitness services provided by gymnasiums and investigate the relationship among service quality, loyalty and overall satisfaction of consumers from the fitness service. A 16-item instrument (SERVGYM) was developed by modifying SERVPERF instrument to measure service quality in gymnasiums in four major cities of India. The scale was validated using confirmatory factor analysis. Structural equation modelling technique was employed to assess the relationship of service quality with loyalty and overall satisfaction of consumers. Four service quality dimensions were identified namely, reliability, customer-orientedness, convenience, and ambiance. All the service quality dimensions were found to have positive influence on both satisfaction and loyalty. Positive relationship between satisfaction and loyalty was also established. The scale contextualised to Indian fitness service (gym) industry is useful to measure service quality in gymnasiums. Understanding of the service quality dimensions and their relationship with loyalty and customer satisfaction is also significant.
Journal: Int. J. of Business Excellence
Pages: 520-535
Issue: 4
Volume: 15
Year: 2018
Keywords: loyalty; customer satisfaction; service quality perception.
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Handle: RePEc:ids:ijbexc:v:15:y:2018:i:4:p:520-535

Template-Type: ReDIF-Article 1.0
Author-Name: Eliel O. Dos Santos
Author-X-Name-First: Eliel O. Dos
Author-X-Name-Last: Santos
Author-Name: Guilherme F. Frederico
Author-X-Name-First: Guilherme F.
Author-X-Name-Last: Frederico
Title: Evaluating knowledge management maturity: a case study of a service operations company
Abstract:
Knowledge management (KM) has become an important focus for organisations in the current context. This is more relevant for companies specialised in BPO &#45; business processes outsourcing. The correct understanding of KM practices development stage is essential for practitioners who aim to establish improvement plans in order to achieve higher levels of performance based on KM issues. Maturity evaluation can provide real scenario in terms of development level of KM practices. Taking this into consideration, this study will bring the findings from a case study method applied on a BPO company in Brazil. An improvement plan will be proposed as solution for KM issues identified at the company. Besides providing a guide for practitioners in terms of maturity evaluation, this study also brings an important contribution for KM theory and in specific maturity management.
Journal: Int. J. of Business Excellence
Pages: 1-18
Issue: 1
Volume: 16
Year: 2018
Keywords: knowledge management; maturity; business process; service operations; case study.
File-URL: http://www.inderscience.com/link.php?id=94568
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Handle: RePEc:ids:ijbexc:v:16:y:2018:i:1:p:1-18

Template-Type: ReDIF-Article 1.0
Author-Name: Mahsa Akbari
Author-X-Name-First: Mahsa
Author-X-Name-Last: Akbari
Title: Developing a typology of customer misbehaviours (case study: hotel industry, Iran five stars' hotels, Homa, Parsian Azadi, Esteghlal, Evin)
Abstract:
The aim of this study is to explore and identify the different types of customer misbehaviours from service providers' side (hotel employees) in hotel industry. Data were collected by semi structured in-depth interviews and narratives of service employees of five starts hotels in Iran using critical incident technique (CIT) (n &#61; 60) and then analysed through ATLAS software. Thematic coding was used to identify emergent themes and patterns of consumer misbehaviour. Thematic coding resulted in a comprehensive typology of customers' misbehaviour and identified two main categories of consumer misbehaviour (interpersonally directed and property directed) which interpersonally directed divided into five subcategories: verbal aggression, physical aggression, refusal to participate, illegitimate complaints and needless engagement and property directed misbehaviour classify into theft, vandalism and sabotage and fraudulence behaviour. The results of the findings contribute to identify the most common types of misbehaviour during the interactions.
Journal: Int. J. of Business Excellence
Pages: 19-34
Issue: 1
Volume: 16
Year: 2018
Keywords: consumer misbehaviour; hotel industry; qualitative research; critical incident technique; CIT; typology; Iran.
File-URL: http://www.inderscience.com/link.php?id=94569
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Handle: RePEc:ids:ijbexc:v:16:y:2018:i:1:p:19-34

Template-Type: ReDIF-Article 1.0
Author-Name: A.M. Sakkthivel
Author-X-Name-First: A.M.
Author-X-Name-Last: Sakkthivel
Author-Name: N. Ramu
Author-X-Name-First: N.
Author-X-Name-Last: Ramu
Title: Investigating the gender influence on technology adoption model towards smart phones &#45; evidences from emerging economies
Abstract:
The paper investigates the influence of gender (male and female) over technology acceptance model (TAM) towards using smart phones. The study conducted in the Sultanate of Oman among 296 smart phones users (male and female). The study used SEM approach to identify the influence. The results are: 1) gender (male and female) elicit a negative influence over perceived usefulness towards using smart phones; 2) male respondents elicit a positive influence over perceived ease of use; 3) female respondents elicit a negative influence over perceived ease of use. The model revealed the male influence over perceived ease of use towards using smart phones.
Journal: Int. J. of Business Excellence
Pages: 35-46
Issue: 1
Volume: 16
Year: 2018
Keywords: technology acceptance model; TAM; perceived usefulness; perceived ease of use; gender influence; structural equation modelling; Sultanate of Oman.
File-URL: http://www.inderscience.com/link.php?id=94570
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Handle: RePEc:ids:ijbexc:v:16:y:2018:i:1:p:35-46

Template-Type: ReDIF-Article 1.0
Author-Name: Haidar Abbas
Author-X-Name-First: Haidar
Author-X-Name-Last: Abbas
Title: Barriers to reverse logistics practices in pharmaceutical supply chains: an ISM approach
Abstract:
The essence of supply chain management lies in delivering the right product in the right quantity with the right quality to the right customer at the right time, right cost and at the right place. The product may return for customers' dissatisfaction, defect, non-performance, servicing etc. Having attracted the stakeholders' attention long back, practice of reverse logistics still faces issues related with financial resources, technological advancement, commitment of top management, awareness about the legislative measures etc. Identification, classification, and preparation of suitable strategies become the responsibility of the top management. Researchers have tried to establish the impediments of reverse logistics practices in the context of Indian pharmaceutical supply chains. Using the Interpretive Structural Modelling (ISM), researchers tried to establish driving barriers and independent barriers. Based on the degree of driving power and dependency, researchers extracted some crucial barriers that require more attention than others.
Journal: Int. J. of Business Excellence
Pages: 47-60
Issue: 1
Volume: 16
Year: 2018
Keywords: supply chain; logistics; product returns management; reverse logistics; backward supply chain; interpretive structural modelling; ISM.
File-URL: http://www.inderscience.com/link.php?id=94574
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Template-Type: ReDIF-Article 1.0
Author-Name: Balkrishna E. Narkhede
Author-X-Name-First: Balkrishna E.
Author-X-Name-Last: Narkhede
Author-Name: Bhaskar B. Gardas
Author-X-Name-First: Bhaskar B.
Author-X-Name-Last: Gardas
Title: Hindrances to sustainable workforce in the upstream oil and gas industries &#45; interpretive structural modelling approach
Abstract:
It is a well-known fact that the industrial sector's overall growth and development depends hugely on the talent and strength of its workforce. The objective of this study is to present an approach to identify critical hindrances in achieving a sustainable workforce in Indian oil and gas industries. Seven significant barriers have been identified from the literature review and opinions of experts from the industry and academia. The interpretive structural modelling methodology has been employed for establishing the contextual relationships among the barriers and a hierarchical model has been developed. Further, crucial hindrances have been identified from their driving and dependency power using MICMAC analysis. Lack of clarity in the career ladder, insufficient pay and perks (C6), reduction or elimination of educational and training programs (C4), lack of knowledge transfer (C5) are found to be the most significant barriers. An example from the Indian oil and gas industry has been presented to show the real-world applicability of the proposed model. This study is intended to help academicians and industry practitioners to understand the interrelationship among the identified barriers and to eliminate the most critical barriers for achieving the workforce sustainability in the case sector.
Journal: Int. J. of Business Excellence
Pages: 61-81
Issue: 1
Volume: 16
Year: 2018
Keywords: oil and gas industry; sustainable workforce; hindrances; multi-criteria decision making; MCDM; interpretive structural modelling; ISM; emerging economies.
File-URL: http://www.inderscience.com/link.php?id=94575
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Handle: RePEc:ids:ijbexc:v:16:y:2018:i:1:p:61-81

Template-Type: ReDIF-Article 1.0
Author-Name: K.P. Paranitharan
Author-X-Name-First: K.P.
Author-X-Name-Last: Paranitharan
Author-Name: T. Ramesh Babu
Author-X-Name-First: T. Ramesh
Author-X-Name-Last: Babu
Author-Name: Päivi Iskanius
Author-X-Name-First: Päivi
Author-X-Name-Last: Iskanius
Author-Name: A. Pal Pandi
Author-X-Name-First: A. Pal
Author-X-Name-Last: Pandi
Title: An integrated model for achieving sustainability in the manufacturing industry &#45; an empirical study
Abstract:
Manufacturing industries are playing an important role in the economic development of a country. Till date in India, most of the manufacturers are performing well. However, their individual system of practice has to meet certain dynamic conditions of international market changes. This eventually requires a definite integrated manufacturing model to measure and enhance the production performance of manufacturing industries in the business arena. The main purpose of this paper is to analyse the performance of the manufacturing industry in India through integrated manufacturing business excellence system (IMBES). The model has been constructed based on ten critical factors with 91 variables. The perception of managers has been collected by structured questionnaire regarding IMBES practice in manufacturing industries. The collected data has been analysed and interpreted. Further, the results revealed that the ten critical success factors of IMBES have contextual relationship and significantly support to implement the model for achieving sustainability in manufacturing industries.
Journal: Int. J. of Business Excellence
Pages: 82-109
Issue: 1
Volume: 16
Year: 2018
Keywords: integrated manufacturing business excellence system; IMBES; manufacturing industries; sustainability; integrated manufacturing system; empirical study.
File-URL: http://www.inderscience.com/link.php?id=94578
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Handle: RePEc:ids:ijbexc:v:16:y:2018:i:1:p:82-109

Template-Type: ReDIF-Article 1.0
Author-Name: Vikas Singh Sengar
Author-X-Name-First: Vikas Singh
Author-X-Name-Last: Sengar
Author-Name: Chandra Prakash Garg
Author-X-Name-First: Chandra Prakash
Author-X-Name-Last: Garg
Author-Name: T. Bangar Raju
Author-X-Name-First: T. Bangar
Author-X-Name-Last: Raju
Title: Assessment of sustainable initiatives in Indian ports using AHP framework
Abstract:
From historic era to modern days, sea ports have been acting as a commercial infrastructure for international trade and adding value to the nation. But escalation in the port activities on land and increased vessel traffic has resulted negative impact on the environment and ecology. Thus, ports are forced to think beyond their traditional business ideology of growing in economic dimension only. Rather they are required to grow economically in balance with social progress and remain environmental friendly. This provides a scope to identify a sustainable framework and factors associated to it, with respect to a port. This study makes an attempt in this direction and identifies the critical factors for sustainable initiatives in Indian sea ports. This work uses AHP framework to evaluate the sustainable initiatives and identifies that for a port; environment dimension should be prioritise over social and economic dimension to attain sustainability. Similarly economic dimension should be considered after social dimension while developing a sustainable framework. Additionally, the study also concludes that out of 14 sub factors used for study, 'functional environmental management system' is most important one and 'port infrastructure development scheme/fund' is least considered sub factor.
Journal: Int. J. of Business Excellence
Pages: 110-126
Issue: 1
Volume: 16
Year: 2018
Keywords: sea ports; sustainability; factors; analytical hierarchy process; AHP; India.
File-URL: http://www.inderscience.com/link.php?id=94580
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Handle: RePEc:ids:ijbexc:v:16:y:2018:i:1:p:110-126

Template-Type: ReDIF-Article 1.0
Author-Name: Sridhar Manohar
Author-X-Name-First: Sridhar
Author-X-Name-Last: Manohar
Title: Mediation effect of service quality between service innovation and customer word-of-mouth in Indian higher education system
Abstract:
This study attempts to test the impact of service innovation on external perspective intermediate constructs of SPC framework that would help in enhancing positive word-of-mouth (WOM) of an educational institution. Further, the study efforts to estimate the mediating effect of service quality. Under descriptive research through survey method a sample of 355 final year under-graduate/masters programs were approached to register their opinion on the constructs. Visual PLS, software tool was used to test the causal relationship and Sobel's test was used for the mediation analysis. The result exhibits that there is a combined positive effect of service innovation-service quality on the customers' WOM. The outcome further indicates that service quality acts as a perfect mediator between service innovation and customers' WOM. The decision makers of education service sector can understand that if they frequently introduce service innovation with improved quality that would result in students spreading positive WOM.
Journal: Int. J. of Business Excellence
Pages: 127-148
Issue: 2
Volume: 16
Year: 2018
Keywords: service innovation; service quality; word of mouth; service profit chain; education system.
File-URL: http://www.inderscience.com/link.php?id=94701
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Handle: RePEc:ids:ijbexc:v:16:y:2018:i:2:p:127-148

Template-Type: ReDIF-Article 1.0
Author-Name: Santosh Kumar Yadav
Author-X-Name-First: Santosh Kumar
Author-X-Name-Last: Yadav
Author-Name: Rohit Kapoor
Author-X-Name-First: Rohit
Author-X-Name-Last: Kapoor
Title: Financial performance ranking of automotive companies in India using TOPSIS method
Abstract:
The automotive industry is the fastest growing industries in India. It contributes 7.1% of the country's gross domestic product (GDP) in Indian market by IBEF reports. This research has examined the financial performance ranking of the automotive industry using technique for order preference by a similarity to ideal solution (TOPSIS) method. The primary objective of this paper is to: 1) calculate weight value of each financial ratio; 2) provide ranks to each alternative (automotive companies) using TOPSIS method. The period for assessment of automotive industry was from 2012 to 2016 and results indicate each year's automotive performance ranking. The results showed that MRF has the highest ranking in the years 2012, 2013, 2015 and 2016 and Eicher Motors in 2014. Every year different automotive firms had the lowest ranking.
Journal: Int. J. of Business Excellence
Pages: 149-161
Issue: 2
Volume: 16
Year: 2018
Keywords: automotive; financial performance; TOPSIS; entropy; India.
File-URL: http://www.inderscience.com/link.php?id=94702
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Handle: RePEc:ids:ijbexc:v:16:y:2018:i:2:p:149-161

Template-Type: ReDIF-Article 1.0
Author-Name: Rateb J. Sweis
Author-X-Name-First: Rateb J.
Author-X-Name-Last: Sweis
Author-Name: Mai Elian
Author-X-Name-First: Mai
Author-X-Name-Last: Elian
Author-Name: Afnan R. Alawneh
Author-X-Name-First: Afnan R.
Author-X-Name-Last: Alawneh
Author-Name: Nadia J. Sweis
Author-X-Name-First: Nadia J.
Author-X-Name-Last: Sweis
Title: The impact of service quality on sustainable competitive advantage: study on Jordanian health insurance companies
Abstract:
Recently private insurance companies are facing high competition in the present market. This study aims at analysing the impact of service quality on the sustainable competitive advantage of health insurance companies in Jordan; it also aims to find the best practices and weaknesses of health insurance activities. A model is constructed to analyse this impact; data is collected from two populations; the managers of health insurance companies and their registered customers. Samples of 14 managers and 42 customer coordinators are considered to be the unit of analysis for this study and a variety of data collecting tools are applied; questionnaires, structured interviews, annual balance sheets for the previous four years. The major findings of this study show that the service quality as a whole has an effect on gaining sustainable competitive advantage. Also the responsiveness and empathy dimensions of service quality have an effect on sustainable competitive advantage. More research is needed to explore sustainable competitive advantage in other Jordanian sectors.
Journal: Int. J. of Business Excellence
Pages: 162-176
Issue: 2
Volume: 16
Year: 2018
Keywords: service quality; sustainable competitive advantage; health insurance companies.
File-URL: http://www.inderscience.com/link.php?id=94703
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Handle: RePEc:ids:ijbexc:v:16:y:2018:i:2:p:162-176

Template-Type: ReDIF-Article 1.0
Author-Name: Farzad Firouzi Jahantigh
Author-X-Name-First: Farzad Firouzi
Author-X-Name-Last: Jahantigh
Author-Name: Ehsan Khanmohammadi
Author-X-Name-First: Ehsan
Author-X-Name-Last: Khanmohammadi
Author-Name: Azam Sarafrazi
Author-X-Name-First: Azam
Author-X-Name-Last: Sarafrazi
Title: Crisis management model using fuzzy cognitive map
Abstract:
Managers who enable their organisations to recover from a crisis exhibit a complex set of competencies in each of the five phases of a crisis &#45; signal detection, preparation and prevention, damage control and containment, business recovery and reflection and learning. Given the importance of crisis management in organisations, this study provided an integrated crisis management model. To provide the model, the crisis management literature was reviewed in detail and crisis criteria were extracted in three pre-crisis, crisis and post-crisis stages. Experienced managers using DEMATEL method determined the relations between criteria. The final relation of criteria that was calculated through DEMATEL and FCM methods was entered into a fuzzy cognitive map as an input and the final crisis management model was drawn. In addition to integrated crisis management model, the ranking of crisis criteria was also one of the results of this study that could empower managers to respond to threats.
Journal: Int. J. of Business Excellence
Pages: 177-198
Issue: 2
Volume: 16
Year: 2018
Keywords: crisis; crisis management; crisis criteria; fuzzy cognitive map; DEMATEL method.
File-URL: http://www.inderscience.com/link.php?id=94704
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Handle: RePEc:ids:ijbexc:v:16:y:2018:i:2:p:177-198

Template-Type: ReDIF-Article 1.0
Author-Name: Pankaj M. Madhani
Author-X-Name-First: Pankaj M.
Author-X-Name-Last: Madhani
Title: Building a customer-focused culture in organisations: developing 7Cs model
Abstract:
In the current scenario of highly competitive market, developing a strong relationship with customers is vital in achieving the sustainable business performance. To be successfully focused on customers, organisations must ensure a high level of consensus and cohesiveness around the belief that their existence relies on being responsive to the needs of its customers. Organisations can truly embrace customer focus only if they embed it as a culture throughout their organisations. This research has emphasised significance of market orientation as well as strategic capability in inculcating customer-focused culture. To build customer-focused culture, organisations need to deploy market orientation executed with strategic capability. The research has developed 7Cs model to facilitate building of customer-focused culture in organisations. A strong customer-focused culture exhibits high ratings on all 7Cs: customer insight, competitor awareness, collaborative approach, criteria for decision making, compensation strategy, CEO leadership and customer value creation. The research also builds various frameworks and empirically establishes relationship between enterprise value and customer-focused culture in organisation.
Journal: Int. J. of Business Excellence
Pages: 199-232
Issue: 2
Volume: 16
Year: 2018
Keywords: customer focus; market orientation; strategic capability; customer-focused culture; customer life-time value; CLV; business performance; enterprise value competitive advantages; 7Cs.
File-URL: http://www.inderscience.com/link.php?id=94705
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Handle: RePEc:ids:ijbexc:v:16:y:2018:i:2:p:199-232

Template-Type: ReDIF-Article 1.0
Author-Name: V. Mahalakshmi
Author-X-Name-First: V.
Author-X-Name-Last: Mahalakshmi
Author-Name: K. Karthikeyan
Author-X-Name-First: K.
Author-X-Name-Last: Karthikeyan
Title: An empirical evaluation of customer satisfaction and customer loyalty towards the services rendered by both private and public sector banks in Tamil Nadu
Abstract:
A bank is a financial institution which provides banking and other financial services to its customers. A banking system is also referred as a system which offers cash management services for the customers, reporting the transactions of their accounts and portfolios, throughout the day. The author conducted a literature search on various services rendered by both private and public sector banks and interviewed 1,040 customers. The study focuses on various services rendered by banks like loan oriented services, front office services, deposit oriented services and infra structure facilities rendered by banks. Statistical tools like SEM analysis, Karl Pearson's coefficient, two-way table, chi-square test, Garrett's rank, and discriminant analysis are used to analyse the data. With the help of analysis causes were identified and through correcting the causative factors and to overcome such cause valuable suggestions were provided to the banks.
Journal: Int. J. of Business Excellence
Pages: 233-255
Issue: 2
Volume: 16
Year: 2018
Keywords: banking services; loan oriented services; deposit oriented services; infra structure facilities.
File-URL: http://www.inderscience.com/link.php?id=94706
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Handle: RePEc:ids:ijbexc:v:16:y:2018:i:2:p:233-255

Template-Type: ReDIF-Article 1.0
Author-Name: Mohsen Shahriari
Author-X-Name-First: Mohsen
Author-X-Name-Last: Shahriari
Author-Name: Mehdi Abzari
Author-X-Name-First: Mehdi
Author-X-Name-Last: Abzari
Author-Name: Ali Nasr Isfahani
Author-X-Name-First: Ali Nasr
Author-X-Name-Last: Isfahani
Author-Name: Masoud Kianpour
Author-X-Name-First: Masoud
Author-X-Name-Last: Kianpour
Title: The effect of high performance work systems on radical innovation in knowledge-based companies through moderating role of innovation capabilities
Abstract:
The present study aims to examine the effect of high-performance systems through moderating role of marketing capabilities on radical innovation of knowledge-based companies. The statistical population of study includes all managers and employees of Iranian knowledge-based companies that are located in Isfahan province. The statistical sample of study includes 165 individuals. The results of present study suggest that the variables of employee autonomy, training and development off employees, participation in decision-making, job security and performance management affect radical innovation of knowledge-based companies significantly. In addition, the results suggest that the variables of job security and job clarity do not affect radical innovation of knowledge-based companies significantly. In addition, results of testing moderating hypothesis suggest that innovation capabilities with adjustment coefficient of 0.527 moderate the effect of high-performance systems on radical innovation significantly.
Journal: Int. J. of Business Excellence
Pages: 269-285
Issue: 3
Volume: 16
Year: 2018
Keywords: high-performance systems; radical innovation; innovation capabilities; knowledge-based companies.
File-URL: http://www.inderscience.com/link.php?id=95635
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Handle: RePEc:ids:ijbexc:v:16:y:2018:i:3:p:269-285

Template-Type: ReDIF-Article 1.0
Author-Name: Mahmood Danyali Deh Hous
Author-X-Name-First: Mahmood Danyali Deh
Author-X-Name-Last: Hous
Author-Name: Sayyed Mohsen Allameh
Author-X-Name-First: Sayyed Mohsen
Author-X-Name-Last: Allameh
Author-Name: Ali Safari
Author-X-Name-First: Ali
Author-X-Name-Last: Safari
Title: A comprehensive model for implementing succession management system: a grounded theory approach
Abstract:
The purpose of this study is to create a model of succession management planning. The sample, consisting of 16 managers, was formed using snowball sampling. The data were analysed, using Strauss and Corbin's (1998) three-stage coding process. Results indicate that the modern succession structure acts as a central theme in the design of the integrated model of succession planning. The causal conditions, at three levels of individual, organisational and managerial structures, mediated by the modern succession structure, have impact upon the succession management accomplishing strategies. These strategies are: policy making, candidate evaluation, candidate development, and the effectiveness assessment. Of course, confounding conditions at three micro, organisational and macro levels, as well as the contextual conditions in three areas of the organisational outlook, contexts realising organisational outlooks, and organisational policies, influence these strategies. The outcomes of these strategies and the influencing processes eventually find expressions at (individual), (unit) and (organisational) levels.
Journal: Int. J. of Business Excellence
Pages: 362-383
Issue: 3
Volume: 16
Year: 2018
Keywords: succession management; talent management; grounded theory approach.
File-URL: http://www.inderscience.com/link.php?id=95637
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Handle: RePEc:ids:ijbexc:v:16:y:2018:i:3:p:362-383

Template-Type: ReDIF-Article 1.0
Author-Name: Asif Nawaz
Author-X-Name-First: Asif
Author-X-Name-Last: Nawaz
Author-Name: Kamran Yousef Sandhu
Author-X-Name-First: Kamran Yousef
Author-X-Name-Last: Sandhu
Author-Name: Nafeesa Mughal
Author-X-Name-First: Nafeesa
Author-X-Name-Last: Mughal
Title: Customer related social stressors a challenge to employee satisfaction: evidences from luxury bus service providers in Pakistan
Abstract:
Customers may also become a source of stress for service employees and affect their well-being. The same is determined in this study to find the impact of customer social stressors on bus hostesses' emotional exhaustion and as a result on their job satisfaction and life satisfaction. Data were collected from 150 bus hostesses in Lahore City. The analysis is done with smart PLS 3.0. by applying multiple tests, both for outer and inner model evaluation. Customer verbal aggression and disliked customer, both proved to be escalating exhaustion that in turn affects job satisfaction as well as life satisfaction of the serving females.
Journal: Int. J. of Business Excellence
Pages: 257-268
Issue: 3
Volume: 16
Year: 2018
Keywords: customer social stressors; CSS; emotional exhaustion; job satisfaction; life satisfaction; SEM; Pakistan.
File-URL: http://www.inderscience.com/link.php?id=95638
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Handle: RePEc:ids:ijbexc:v:16:y:2018:i:3:p:257-268

Template-Type: ReDIF-Article 1.0
Author-Name: Todd Broker
Author-X-Name-First: Todd
Author-X-Name-Last: Broker
Author-Name: Dan Harris
Author-X-Name-First: Dan
Author-X-Name-Last: Harris
Author-Name: Topaz Prawito
Author-X-Name-First: Topaz
Author-X-Name-Last: Prawito
Author-Name: L. Murphy Smith
Author-X-Name-First: L. Murphy
Author-X-Name-Last: Smith
Title: The relationship of corruption to economic activity in the OECD
Abstract:
This study extends earlier research regarding the relationship of corruption to economic activity. Corruption negatively affects all members of society but research indicates a gender bias, specifically, that women are more vulnerable and suffer to a greater extent than men. In the current study, three measures of economic activity are examined: gross domestic product (GDP), foreign direct investment (FDI), and unemployment rate. A fourth factor, Economic Freedom, is also analysed to assess the relationship between corruption and level of government involvement in a country's economy. Findings indicate that increases in gross domestic product per capita are significantly higher in low-corruption countries. Further, nations with lower levels of corruption experience noticeably lower unemployment rates compared to nations with higher levels of corruption. Additionally, findings show that low-corruption countries tend to have more economically open and free societies. Economic data for the study was collected from the organisation of economic cooperation and development (OECD), from the World Bank, and from the Heritage Foundation's index of economic freedom database. Corruption level data was obtained from Transparency International, which annually publishes a ranking of countries based on perceived corruption. Corruption activities include but are not limited to: corporate fraud, bribery, and cartels.
Journal: Int. J. of Business Excellence
Pages: 286-303
Issue: 3
Volume: 16
Year: 2018
Keywords: economic activity; corruption; Transparency International; GDP; unemployment; OECD.
File-URL: http://www.inderscience.com/link.php?id=95640
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Handle: RePEc:ids:ijbexc:v:16:y:2018:i:3:p:286-303

Template-Type: ReDIF-Article 1.0
Author-Name: Hadi Teimouri
Author-X-Name-First: Hadi
Author-X-Name-Last: Teimouri
Author-Name: Kouroush Jenab
Author-X-Name-First: Kouroush
Author-X-Name-Last: Jenab
Author-Name: Kim LaFevor
Author-X-Name-First: Kim
Author-X-Name-Last: LaFevor
Title: Analysing the relationship between organisational strategies and effectiveness of human capital management practices
Abstract:
There has been a growing interest among scholars in organisational capitals in recent years. Using the field-descriptive method, this study reports a model for comparative analysis of challenges of organisational strategies in two private and public sectors of Iran's petrochemical industry and its impact on effectiveness of human capitals management practices. Historical study method was used to collect theoretical subjects and field study method was applied to answer to research questions and confirm or reject research hypotheses. There exists a significant difference between effectiveness level of human capitals management practices in areas of organisational strategies in two private and public sectors of petrochemical industry. Analysing the impact of existing challenges of organisational strategies on effectiveness of human capitals management practices shows the reversed relation among the existing challenges of organisational strategies and effectiveness of human capitals management practices in this regard. These results offer implications for future human capital practices inclusive of a proposed comprehensive model of Human Capital Management Strategy as a systemic remedy.
Journal: Int. J. of Business Excellence
Pages: 304-323
Issue: 3
Volume: 16
Year: 2018
Keywords: human capitals management; organisational strategies; organisational challenges; effectiveness.
File-URL: http://www.inderscience.com/link.php?id=95642
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Handle: RePEc:ids:ijbexc:v:16:y:2018:i:3:p:304-323

Template-Type: ReDIF-Article 1.0
Author-Name: Aman Dua
Author-X-Name-First: Aman
Author-X-Name-Last: Dua
Author-Name: Deepankar Sinha
Author-X-Name-First: Deepankar
Author-X-Name-Last: Sinha
Title: Identification of factors affecting quality of multimodal transportation for containerised export in Indian scenario
Abstract:
This work explores the perception of actors in multimodal transportation to arrive at the significant factors influencing the quality of multi-modal transportation for containers from the India. The existing literature focuses on a particular issue, or some issues, such as cost, time or infrastructure related to logistics or concerns of a firm in maintaining efficacy of logistics operations. In this research, an attempt has been made to compile and analyse the major relevant issues and challenges of the primary stakeholders associated with multimodal transportations. The responses of the stakeholders, represented by the managers of the firms, in the logistics chain have been obtained through semi-structured interviews. The responses have been analysed qualitatively, and the summary of the results have been vetted by the respondents. The customers' perspectives have been further obtained by analysing their comments on the social networking websites of logistics firms. These e-comments have been analysed using SentiStrength, data mining software. The results of the analyses reveal the factors affecting the perception of stakeholders about the quality of multimodal transportation.
Journal: Int. J. of Business Excellence
Pages: 324-340
Issue: 3
Volume: 16
Year: 2018
Keywords: multimodal transportation; quality; supply chain quality; sentiment analysis; factors affecting transportation quality.
File-URL: http://www.inderscience.com/link.php?id=95643
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Handle: RePEc:ids:ijbexc:v:16:y:2018:i:3:p:324-340

Template-Type: ReDIF-Article 1.0
Author-Name: Elia Oey
Author-X-Name-First: Elia
Author-X-Name-Last: Oey
Author-Name:  Noviyanti
Author-X-Name-First: 
Author-X-Name-Last: Noviyanti
Author-Name: Lim Sanny
Author-X-Name-First: Lim
Author-X-Name-Last: Sanny
Title: Evaluating international market selection with multi-criteria decision making tools &#45; a case study of a metal company in Indonesia
Abstract:
With the era of globalisation, firms have the opportunity to expand their operations beyond the country's boundary. Expanding business to an international market can give firms benefits such as economic of scale leading to cheaper cost, higher asset utilisation, as well as knowledge to international exposure. However, entering international market also poses its own challenges and risks. To make a sound business decision, firms wish to enter international market need to do a proper analysis and evaluation. The study is based on a case of a medium-size Indonesia company that wishes to export its metal-derivatives products to the international market. The study used a systematic international market selection (IMS) approach using a combination of analytical hierarchical process (AHP) and goal programming (GP). It chose 12 (sub) criteria, representing generic and product-related considerations. Based on the preliminary screening, it narrowed down the alternatives to 15 countries, and using the combination of AHP-GP recommended three countries to enter.
Journal: Int. J. of Business Excellence
Pages: 341-361
Issue: 3
Volume: 16
Year: 2018
Keywords: multi-criteria decision making; MCDM; goal programming; analytical hierarchical process; AHP; international market selection; IMS; Indonesia.
File-URL: http://www.inderscience.com/link.php?id=95645
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Handle: RePEc:ids:ijbexc:v:16:y:2018:i:3:p:341-361

Template-Type: ReDIF-Article 1.0
Author-Name: B. Aiswarya
Author-X-Name-First: B.
Author-X-Name-Last: Aiswarya
Author-Name: G. Ramasundaram
Author-X-Name-First: G.
Author-X-Name-Last: Ramasundaram
Title: An assessment of the factors influencing the affective component of commitment among employees in the IT sector in Chennai
Abstract:
The purpose of the study was to examine the factors influencing commitment among employees in the IT industry. This study is limited to the top companies in the IT sector in Chennai. The respondents surveyed were active IT employees. The study provides significant current information on HR practices in the IT industry. The researcher proposed a set of research questions to understand the level of HR practices on the commitment level of the employees. The hypotheses are tested on the data collected from the IT employees. Statistical tools like factor analysis and step wise regression was applied to understand the level of importance each factor namely career development, decision-making, brand value, and performance appraisal has on the commitment of the employees. The findings reveal that the best form of HR practices shall impact the organisational commitment of the employee in a positive manner. The results showed that variables like career development, decision-making, brand value, and performance appraisal have a positive impact on the affective component dimensions of commitment. Current HRM research has a strong focus how organisation can improve employee's commitment to the organisation. Also, the insight gained from this study contributes to the future development of this line of research in other industries also.
Journal: Int. J. of Business Excellence
Pages: 385-406
Issue: 4
Volume: 16
Year: 2018
Keywords: employee commitment; IT sector; affective commitment; human resources; organisational commitment; HR practices; regression analysis; business excellence; career development; performance appraisal; decision making.
File-URL: http://www.inderscience.com/link.php?id=96211
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Handle: RePEc:ids:ijbexc:v:16:y:2018:i:4:p:385-406

Template-Type: ReDIF-Article 1.0
Author-Name: Erlinda N. Yunus
Author-X-Name-First: Erlinda N.
Author-X-Name-Last: Yunus
Author-Name: Sridhani Lestari Pamungkas
Author-X-Name-First: Sridhani Lestari
Author-X-Name-Last: Pamungkas
Title: What does it take to become a lifestyle? A case of online-based transportation phenomenon
Abstract:
This study examines an online-based transportation service, which has become phenomenal in emerging countries. This study aims to reveal the characteristics of the users and identifies factors determining this lifestyle. This study employs a mixed-method approach, which combines a survey with an in-depth interview, to unveil the determinants of the lifestyle. A total of 225 valid data are used to map the motivations of the users and to segment them, followed by a content analysis of 10 in-depth interviews. The results suggest that the online-based transportation users are either ideal or achievement motivated and could be segmented into strivers, believers, innovators, achievers, and thinkers. Thinkers dominate the user segment. Moreover, this study also uncovers four determinants of the lifestyle across these five user segments, which is cost efficiency, speed, service value, and simplicity. This study is amongst the first to reveal determinants of choosing an online-based transportation.
Journal: Int. J. of Business Excellence
Pages: 407-426
Issue: 4
Volume: 16
Year: 2018
Keywords: Go-Jek services; lifestyle determinants; consumer segments; case study research.
File-URL: http://www.inderscience.com/link.php?id=96212
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Handle: RePEc:ids:ijbexc:v:16:y:2018:i:4:p:407-426

Template-Type: ReDIF-Article 1.0
Author-Name: Manish Yadav
Author-X-Name-First: Manish
Author-X-Name-Last: Yadav
Author-Name: Tarun Dhingra
Author-X-Name-First: Tarun
Author-X-Name-Last: Dhingra
Title: Recent developments in 'low cost carrier' research: a review
Abstract:
Recent trends in the low cost carrier (LCC) literature is reviewed in this study from 2005-2015. On the basis of systematic review, 169 articles located in 20 top air transport journals are categorised into nine distinct topics/major themes: 1) &lt;i&gt;airline strategy&lt;/i&gt;; 2) &lt;i&gt;airline business model&lt;/i&gt;; 3) &lt;i&gt;airline economics&lt;/i&gt;; 4) &lt;i&gt;airline performance&lt;/i&gt;; 5) &lt;i&gt;airline market structure&lt;/i&gt;; 6) &lt;i&gt;airline operations&lt;/i&gt;; 7) &lt;i&gt;airline sales and marketing&lt;/i&gt;; 8) &lt;i&gt;airline service quality&lt;/i&gt;; 9) &lt;i&gt;airline and airport relationship&lt;/i&gt;. All themes are reviewed and their intra linkages are presented in the study. Concluding thoughts concerns requirement to carry out process and variance-based studies and compare various LCC models across the word from the point of view of location, policy, regulations and competition through process and variance-based research.
Journal: Int. J. of Business Excellence
Pages: 427-453
Issue: 4
Volume: 16
Year: 2018
Keywords: low cost carrier; LCC; <i>airline business model</i>; airline trend; <i>airline strategy</i>; airport relationship; systematic literature review.
File-URL: http://www.inderscience.com/link.php?id=96213
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Handle: RePEc:ids:ijbexc:v:16:y:2018:i:4:p:427-453

Template-Type: ReDIF-Article 1.0
Author-Name: D.T. Sunil
Author-X-Name-First: D.T.
Author-X-Name-Last: Sunil
Author-Name: S.R. Devadasan
Author-X-Name-First: S.R.
Author-X-Name-Last: Devadasan
Author-Name: V.M.M. Thilak
Author-X-Name-First: V.M.M.
Author-X-Name-Last: Thilak
Author-Name: M. Vinod
Author-X-Name-First: M.
Author-X-Name-Last: Vinod
Title: Computer aided design-based assembly sequence planning: a next stage in agile manufacturing research
Abstract:
Today, certain manufacturing companies have developed agile capabilities to react quickly in accordance with the dynamic demands of the customers. These manufacturing companies are regarded by the modern researchers as 'agile manufacturing companies.' Other companies are unable to compete with agile manufacturing companies. In order to facilitate companies to acquire agility, modern researchers are required to identify the next stage of research whose outcome will enable today's manufacturing companies to become agile manufacturing companies. In this background, in this paper, a literature review is reported. At the end of conducting this literature review, the benefits of implementing agile manufacturing and assembly sequence planning were gathered and compared. Based on this comparison, this paper is concluded by suggesting that determining optimal assembly sequences of the components to produce products for implementing agile manufacturing paradigm in today's manufacturing companies shall be the next stage of research.
Journal: Int. J. of Business Excellence
Pages: 454-477
Issue: 4
Volume: 16
Year: 2018
Keywords: agile manufacturing; computer aided design; CAD; lead time; assembly sequence planning; optimisation techniques; agility; cost reduction; computer aided manufacturing; product development; dynamic demand; product assembly.
File-URL: http://www.inderscience.com/link.php?id=96214
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Handle: RePEc:ids:ijbexc:v:16:y:2018:i:4:p:454-477

Template-Type: ReDIF-Article 1.0
Author-Name: N. Thamaraiselvan
Author-X-Name-First: N.
Author-X-Name-Last: Thamaraiselvan
Author-Name: P. Sridevi
Author-X-Name-First: P.
Author-X-Name-Last: Sridevi
Author-Name: B. Senthil Arasu
Author-X-Name-First: B. Senthil
Author-X-Name-Last: Arasu
Author-Name: Thushara Srinivasan
Author-X-Name-First: Thushara
Author-X-Name-Last: Srinivasan
Title: Evaluation of employee brand using typological analysis in Indian airline organisation
Abstract:
A favourable employee brand gives service organisations competitive advantage. We analyse the typology of employee branding in an Indian airline company using finite mixture partial least squares (FIMIX-PLS). The employees of an airline organisation, Chennai division, run by the Government of India were surveyed and the types of employee brands prevalent in the organisation were identified. The empirical analysis substantiates the typology by observing the presence of four types in employees namely, all-stars, injured reserves, rookies and strike-out kings. The employees in all-star category have high knowledge of the desired brand (KDB) and perceive that the psychological contract (PC) has been upheld. The KDB of 'injured reserves' employees are high whereas they perceive violation of PC. The 'rookies' employees' KDB is low while their PC is favourable. Both the KDB and PC of 'strike-out kings' are low. The result also uncovers 'department', using chi-squared automatic interaction detection (CHAID), as a categorical variable that explains the segmentation. The management should enhance brand-centric human resource practices to make the organisation an 'all-star'.
Journal: Int. J. of Business Excellence
Pages: 478-496
Issue: 4
Volume: 16
Year: 2018
Keywords: employee brand; typology; psychological contract; brand knowledge; brand image; competitive advantage; services branding; clustering; finite mixture partial least squares; FIMIX-PLS; chi-squared automatic interaction detection; CHAID.
File-URL: http://www.inderscience.com/link.php?id=96220
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Handle: RePEc:ids:ijbexc:v:16:y:2018:i:4:p:478-496

Template-Type: ReDIF-Article 1.0
Author-Name: Raju Kamble
Author-X-Name-First: Raju
Author-X-Name-Last: Kamble
Author-Name: Lalit Wankhade
Author-X-Name-First: Lalit
Author-X-Name-Last: Wankhade
Title: Structural modelling approach: the strategy for productivity enhancement in manufacturing industries
Abstract:
The research work is carried to develop a structural equation model (SEM) for exploring key productivity factors to overcome some of the issues related with productivity enhancement and measurement in manufacturing industries. The methodology has been executed in four clearly defined steps, starting with exploratory factor analysis (EFA) which increases confidence in the conceptual model. Then, the basic productivity model is conceptualised by using Malcolm Baldrige National Quality Award (MBNQA) framework. Further, best fit measurement model showing acceptable goodness of fit (GOF) indices is constructed. Finally, improved productivity SEM having acceptable GOF is worked out. The paper relies on the data collected from 311 employees of manufacturing industries. SEM proposes causal relationship among key productivity factors in terms of driver and system elements. From results it is clear that five-key factors, incorporating 'organisational culture', 'human resource management', 'management strategy', 'production methodology', and 'performance' are leading to a conceptual model. The quantitative relationship will become a key guideline to develop managerial tool for productivity improvement as well as to build productivity models for its measurement at various levels in manufacturing industries.
Journal: Int. J. of Business Excellence
Pages: 497-522
Issue: 4
Volume: 16
Year: 2018
Keywords: key factors; confirmative factor analysis; productivity; structural equation model; SEM; productivity model; causal relationship.
File-URL: http://www.inderscience.com/link.php?id=96221
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Handle: RePEc:ids:ijbexc:v:16:y:2018:i:4:p:497-522