Template-Type: ReDIF-Article 1.0 Author-Name: Nusiebeh Nahar Falah Alrwashdeh Author-X-Name-First: Nusiebeh Nahar Falah Author-X-Name-Last: Alrwashdeh Author-Name: Rizwan Ahmed Author-X-Name-First: Rizwan Author-X-Name-Last: Ahmed Author-Name: Muhammad Hassan Danish Author-X-Name-First: Muhammad Hassan Author-X-Name-Last: Danish Author-Name: Qasim Shah Author-X-Name-First: Qasim Author-X-Name-Last: Shah Title: Assessing the factors affecting the liquidity risk in Jordanian commercial banks: a panel data analysis Abstract: One of the main purposes of banks' risk management is to control credit and liquidity risk which are the main sources of risk. This research explores factors affecting liquidity risk of commercial banks operating in Jordan, spanning from 2003 through 2017. The sample of the study includes all commercial banks by employing pooled OLS and panel 2SLS econometric techniques. Findings of the study show that bank size, return on assets (ROA), capital adequacy ratio (CAR), risk, non-performing loans (NPL), T-equality and T-liability have a positive impact on liquidity risk. While return on equity (ROE) shows the negative and significant impact on the liquidity risk. This study suggests that authorities should trace and monitor the determined internal factors that have a negative impact on the liquidity of banks to minimise bank run chances. Journal: Int. J. of Business Continuity and Risk Management Pages: 84-99 Issue: 1 Volume: 13 Year: 2023 Keywords: liquidity risk; commercial bank; Jordan; return on assets; ROA; capital adequacy ratio; CAR; panel data. File-URL: http://www.inderscience.com/link.php?id=130304 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbcrm:v:13:y:2023:i:1:p:84-99 Template-Type: ReDIF-Article 1.0 Author-Name: Aditya Gautam Author-X-Name-First: Aditya Author-X-Name-Last: Gautam Author-Name: Asif Akhtar Author-X-Name-First: Asif Author-X-Name-Last: Akhtar Author-Name: Mrinalini Shah Author-X-Name-First: Mrinalini Author-X-Name-Last: Shah Author-Name: Umang Soni Author-X-Name-First: Umang Author-X-Name-Last: Soni Title: Carving strategic resilience roadmap for Indian automotive industry using hybrid analytical approach Abstract: The automotive industry is in its transformation phase with the increasing environmental concerns such as temperature rise, pollution in major cities, and global warming, leading to new emission guidelines (NEG) as the major driving forces. The NEG has not only exposed the industry to challenges but is also ready to offer oceans of opportunities to the industry players. The principle aim of this study is to conceptualise the strategic intent and provide a framework for industry professionals to deal with challenges and threats compensated by industry strength and new opportunities effectively. A systematic hybrid analytical approach combining SWOT analysis, analytical hierarchy process, and external and internal factor evaluation modelling is applied to calculate the score of each environmental factor. Later, the results of the external and internal factor scores are plotted on the SPACE graph. A set of alternative strategic actions has been recommended and prioritised using the QSPM to deal with these challenges effectively. Journal: Int. J. of Business Continuity and Risk Management Pages: 115-137 Issue: 2 Volume: 13 Year: 2023 Keywords: business continuity; automobile; external factor evaluation; EFE; internal factor evaluation; IFE; quantitative strategic planning matrix; QSPM; strategic position and action evaluation; SPACE; SWOT analysis; analytical hierarchy process; AHP; strategy. File-URL: http://www.inderscience.com/link.php?id=131857 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbcrm:v:13:y:2023:i:2:p:115-137 Template-Type: ReDIF-Article 1.0 Author-Name: Yanzhi Huang Author-X-Name-First: Yanzhi Author-X-Name-Last: Huang Author-Name: Bidyut Baruah Author-X-Name-First: Bidyut Author-X-Name-Last: Baruah Author-Name: Tony Ward Author-X-Name-First: Tony Author-X-Name-Last: Ward Title: Founder-entrepreneurs' personality characteristics and their influence on risk strategies within high-tech software SMEs in China Abstract: Although the Chinese high-tech market has grown rapidly in recent years, only a limited number of entrepreneurial studies have focused on these areas particularly the significant role of founder-entrepreneurs and the impact of their personality characteristics during their company's development. Now with COVID-19 and its complexity, there are various ongoing challenges for these founder-entrepreneurs something which needs further research. To fill this gap, this study selected nine successful Chinese high-tech software SMEs with an objective to understand the risk attitude and strategies of their founder-entrepreneurs. And as part of the study, the Chinese Big Five Personality Inventory Brief Version (CBF-PI-B) was chosen. The analysis showed how different personality traits such as neuroticism, agreeableness and openness can have a high impact on founder-entrepreneurs' risk attitude, decision making and strategy selection. This paper makes an important contribution to the literature on Chinese SMEs and risk management during COVID-19. Journal: Int. J. of Business Continuity and Risk Management Pages: 138-164 Issue: 2 Volume: 13 Year: 2023 Keywords: entrepreneurship; personality traits; Chinese high-tech market; SMEs; risk management; Big-5 personality; China. File-URL: http://www.inderscience.com/link.php?id=131860 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbcrm:v:13:y:2023:i:2:p:138-164 Template-Type: ReDIF-Article 1.0 Author-Name: Dianka C. Zuiderwijk Author-X-Name-First: Dianka C. Author-X-Name-Last: Zuiderwijk Author-Name: Riana Steen Author-X-Name-First: Riana Author-X-Name-Last: Steen Author-Name: Pedro N.P. Ferreira Author-X-Name-First: Pedro N.P. Author-X-Name-Last: Ferreira Title: Learning from operational planning Abstract: Institutional and regulatory approaches to planning are still primarily based on linearity and predictability and show a trend towards centralised control and prescriptive planning. A second trend recognises unpredictability in complex operations and focuses on dealing with the changeable nature of work. We refer to this adaptive type of planning as operational planning (OP). In this paper, we argue that a shift towards more control and prescriptive planning can undermine this critical adaptive capability in the completion of complex operations. Triggered by lessons drawn from three different studies, we demonstrate that fostering this adaptive capability in complex operations necessitates a shift in how uncertainty is addressed in institutional and regulatory systems. While exploratory, our findings add to a more complete picture of OP and its relevance to the reliability of complex operations. Journal: Int. J. of Business Continuity and Risk Management Pages: 165-187 Issue: 2 Volume: 13 Year: 2023 Keywords: complex operations; operational planning; uncertainty; adaptive capability; inter-organisational. File-URL: http://www.inderscience.com/link.php?id=131863 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbcrm:v:13:y:2023:i:2:p:165-187 Template-Type: ReDIF-Article 1.0 Author-Name: Ismail Ouaadi Author-X-Name-First: Ismail Author-X-Name-Last: Ouaadi Author-Name: Mohammed El Haddad Author-X-Name-First: Mohammed El Author-X-Name-Last: Haddad Title: Fuzzy expert system and information systems auditing: an approach for risk assessment in audit pre-planning Abstract: The complexity of control and auditing framework deployment, and the uncertainty surrounding the risk assessment in the pre-auditing phase, require us to find an efficient solution for the auditing mission. While fuzzy logic has shown good results in various fields and especially in auditing (fraud, IT, security, etc.), we attempt to combine it with experts' knowledge method for risk assessment. This work aims to develop a solution that can resolve this complexity and uncertainty via a fuzzy expert system. By using Python frameworks and a web-based approach, the proposed solution was developed. The DeLone and McLean IS success measurement is used to assess the usability and acceptance of the developed solution by auditors and experts. Journal: Int. J. of Business Continuity and Risk Management Pages: 204-228 Issue: 2 Volume: 13 Year: 2023 Keywords: fuzzy logic system; information system governance; auditing; risk assessment approach; IS success model. File-URL: http://www.inderscience.com/link.php?id=131873 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbcrm:v:13:y:2023:i:2:p:204-228 Template-Type: ReDIF-Article 1.0 Author-Name: Aastha Dhoopar Author-X-Name-First: Aastha Author-X-Name-Last: Dhoopar Author-Name: Priyanka Sihag Author-X-Name-First: Priyanka Author-X-Name-Last: Sihag Title: Managing organisational effectiveness during a pandemic: a conceptual framework Abstract: The unprecedented outburst of the destructive coronavirus has wretched the whole world lately. The current paper discusses the influence of the coronavirus outbreak on organisations, the strategies that can be employed, and the active role of organisational leaders to support the employees and the organisations in such difficult times. This paper integrates the concepts from organisational behaviour, strategic human resource management, and crisis management and proposes a conceptual framework emphasising the role of human resources in managing the effectiveness of organisations. Business continuity management and scenario planning are two significant strategies that can be useful for organisations to sail through unfavourable times. The study brings to light the interventions on part of the organisational leadership and the HR managers to support the employees and the organisations alike. The study also stresses on the pandemic as an opportunity to innovate and attain competitive advantages over other organisations. Journal: Int. J. of Business Continuity and Risk Management Pages: 188-203 Issue: 2 Volume: 13 Year: 2023 Keywords: organisational effectiveness; crisis management; leadership; coronavirus; COVID-19. File-URL: http://www.inderscience.com/link.php?id=131874 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbcrm:v:13:y:2023:i:2:p:188-203 Template-Type: ReDIF-Article 1.0 Author-Name: Sankalp Purushottam Naik Author-X-Name-First: Sankalp Purushottam Author-X-Name-Last: Naik Author-Name: Dhruv Ajoy Jauhar Author-X-Name-First: Dhruv Ajoy Author-X-Name-Last: Jauhar Author-Name: Ch.V.V.S.N.V. Prasad Author-X-Name-First: Ch.V.V.S.N.V. Author-X-Name-Last: Prasad Title: Value relevance of enterprise risk management: the Indian case Abstract: The global financial crisis (GFC) of 2008-2010 and myriads of banking frauds and accounting scandals following the Satyam debacle precipitated the need for improved corporate governance among Indian firms. Stakeholders began exploring new avenues of risk management practices. In this paper, we attempt to assess the role of ERM in value creation for companies listed on the Indian stock exchange. Ours is the first empirical study with a cross-sectional analysis for India and is among the very few ERM studies conducted for a developing country. Our analysis confirms the positive influence of the extent of ERM engagement on firm value. Among control variables, firm size had a negative impact on firm value, while financial leverage and profitability positively influenced firm value. This paper makes a strong case for ERM adoption and confirms its role as a wealth protector and creator in a developing country setting. Journal: Int. J. of Business Continuity and Risk Management Pages: 229-247 Issue: 3 Volume: 13 Year: 2023 Keywords: enterprise risk management; ERM index; chief risk officer; CRO; firm value; ERM engagement; COVID-19. File-URL: http://www.inderscience.com/link.php?id=132904 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbcrm:v:13:y:2023:i:3:p:229-247 Template-Type: ReDIF-Article 1.0 Author-Name: Alexander Stolar Author-X-Name-First: Alexander Author-X-Name-Last: Stolar Author-Name: Anton Friedl Author-X-Name-First: Anton Author-X-Name-Last: Friedl Title: Graphical process safety techniques for strengthening safety and resilience in Austrian SMEs Abstract: In most countries, small and medium-sized enterprises are the backbone of economic performance. While progress and innovation are born in these companies, process safety often takes a back seat due to a lack of risk awareness, resources or experience. Risk assessments using process safety techniques are typically considered too complicated, time-consuming, or expensive. While large companies employ their own staff for this purpose, SMEs get along with the protective measures required by law. The paper aims to select techniques from industrial practice in order to provide SMEs with a path to a more safe future. In addition to a literature study on process safety techniques, their applicability is evaluated with a survey in SMEs using graphical process safety techniques. The study showed a high level of agreement among the participants on the proposed techniques and examples. More public awareness work regarding useful process safety techniques would be a future task. Journal: Int. J. of Business Continuity and Risk Management Pages: 248-271 Issue: 3 Volume: 13 Year: 2023 Keywords: process safety techniques; SMEs; resilience engineering; process safety management. File-URL: http://www.inderscience.com/link.php?id=132905 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbcrm:v:13:y:2023:i:3:p:248-271 Template-Type: ReDIF-Article 1.0 Author-Name: Vitumbiko Andrew Ngwira Author-X-Name-First: Vitumbiko Andrew Author-X-Name-Last: Ngwira Author-Name: Abubaker Qutieshat Author-X-Name-First: Abubaker Author-X-Name-Last: Qutieshat Title: Organisational safeguarding: a new imperative for management? Abstract: Safeguarding is increasingly becoming a buzzword in organisational management. This has come up due to the rising cases of workplace bullying, emotional abuse, and harassment. While many humanitarian organisations have embraced the concept, safeguarding is having a snail's pace in penetrating the management field. Understanding the lapses in organisational safeguarding is crucial to creating a safe work environment for employees and customers or beneficiaries. This conceptual paper looks at safeguarding and its growing need in business management. This study examines safeguarding not only from the perspective of children and vulnerable individuals but also employees. The discussion draws insights from various literatures on workplace safety and harassment. The discussion has implications for how organisations can implement policies that not only deter harassment but advance workplace safety. The study also confirms that organisational safeguarding has a significant slot within the broader business management field. Journal: Int. J. of Business Continuity and Risk Management Pages: 272-283 Issue: 3 Volume: 13 Year: 2023 Keywords: safeguarding; business management; abuse; workplace bullying; employee safety. File-URL: http://www.inderscience.com/link.php?id=132907 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbcrm:v:13:y:2023:i:3:p:272-283 Template-Type: ReDIF-Article 1.0 Author-Name: Murat Doğan Author-X-Name-First: Murat Author-X-Name-Last: Doğan Author-Name: Selim Yazıcı Author-X-Name-First: Selim Author-X-Name-Last: Yazıcı Title: A study on the perceived organisational business continuity of foodservice executives Abstract: Business continuity is a strategic approach that aims to identify, analyse, and mitigate the effects of potential unusual hazards on businesses. By adopting this approach, foodservice companies can ensure that their basic business processes continue uninterrupted, regardless of the cause of the business interruption, crisis, or disaster. To understand foodservice managers' perceived organisational business continuity and the challenges they face, a two-stage qualitative research study was conducted. Firstly, a group interview was conducted, and the analysis of the data resulted in categorising the managers' perceived organisational business continuity into four main themes and their business continuity challenges into eight themes. It was found that the foodservice managers' coordination of the food safety management system played a crucial role in understanding and creating business continuity in foodservice. Overall, it was determined that a new strategic approach that focuses on employees and all stakeholders rather than just technology-oriented applications would be necessary. Journal: Int. J. of Business Continuity and Risk Management Pages: 302-322 Issue: 3 Volume: 13 Year: 2023 Keywords: foodservice; business continuity; business interruptions; food safety management system. File-URL: http://www.inderscience.com/link.php?id=132919 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbcrm:v:13:y:2023:i:3:p:302-322 Template-Type: ReDIF-Article 1.0 Author-Name: David C. Lucier Author-X-Name-First: David C. Author-X-Name-Last: Lucier Author-Name: Daniel P. Connaughton Author-X-Name-First: Daniel P. Author-X-Name-Last: Connaughton Author-Name: Sungwon Kim Author-X-Name-First: Sungwon Author-X-Name-Last: Kim Title: Knowledge, attitudes, and behaviours regarding COVID-19 among gym/fitness centre members Abstract: An outbreak of the coronavirus disease 2019 forced many gyms/fitness centres to close during the initial phases of the pandemic. When government authorities allowed the reopening of gyms/fitness centres in the summer of 2020, the industry faced many challenges in providing a reasonably safe environment, as well as overcoming the public's fear of exercising in communal spaces. This cross-sectional, exploratory study examined Florida gym/fitness centre members' knowledge, attitudes, and behaviours associated with exercising at gym/fitness centre facilities during the early phases of the COVID-19 pandemic. The overall findings revealed most gym/fitness centre members had sound knowledge about COVID-19 (e.g., preventative/safety measures, risk factors, symptoms) and positive attitudes about exercising at the facility during the pandemic (e.g., less worry about the virus, valuing the benefits of exercise over the risk of the virus). Additionally, most respondents' behaviours were aligned with COVID-19 safety guidelines and recommendations, such as sanitising/disinfecting fitness equipment and adhering to social distancing guidelines. Based on a regression analysis, COVID-19 attitudes were a strong predictor of related safety behaviours (p < 0.001). Practical recommendations are discussed in an effort to assist the gym/fitness industry better understand and accommodate the public in the current and future pandemic-related scenarios. Journal: Int. J. of Business Continuity and Risk Management Pages: 284-301 Issue: 3 Volume: 13 Year: 2023 Keywords: SARS-CoV-2; coronavirus; facility; health club; exercise. File-URL: http://www.inderscience.com/link.php?id=132921 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbcrm:v:13:y:2023:i:3:p:284-301 Template-Type: ReDIF-Article 1.0 Author-Name: Andrew Marshall Author-X-Name-First: Andrew Author-X-Name-Last: Marshall Author-Name: Marius Pretorius Author-X-Name-First: Marius Author-X-Name-Last: Pretorius Title: Exploring distress awareness and monitoring for decision making in small ventures Abstract: Ventures frequently suffer setbacks leading to decline. If the distress is detected early, corrective actions may be taken to arrest the situation early. However, action depends on management awareness and potential monitoring of distress signals. It stands to reason that a problem may only be solved if there is awareness of it. This study set out to explore and understand the decision-makers' awareness of potential distress causes and state how they monitor them and their potential responses, if any. Data was collected with semi-structured interviews with venture decision-makers. The findings direct towards subjects 'claiming' a high awareness of the health of their ventures (which may include a potential distressed state). They claim to actively monitor both financial and non-financial factors, often referred to as flags or tell-tale signs. Subjects also expressed their urgent intention to address problems once they become aware of them. The study, however, confirmed low awareness and knowledge of distress. Journal: Int. J. of Business Continuity and Risk Management Pages: 347-363 Issue: 4 Volume: 13 Year: 2023 Keywords: venture distress; business turnaround; business rescue; distress; managerial awareness. File-URL: http://www.inderscience.com/link.php?id=134484 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbcrm:v:13:y:2023:i:4:p:347-363 Template-Type: ReDIF-Article 1.0 Author-Name: Peter Arhenful Author-X-Name-First: Peter Author-X-Name-Last: Arhenful Author-Name: Jones Adjei Ntiamoah Author-X-Name-First: Jones Adjei Author-X-Name-Last: Ntiamoah Author-Name: Kofi Opoku-Asante Author-X-Name-First: Kofi Author-X-Name-Last: Opoku-Asante Author-Name: Collins Owusu Kwaning Author-X-Name-First: Collins Owusu Author-X-Name-Last: Kwaning Title: Risk management practices of commercial banks in Ghana Abstract: This paper examined the risk management practices of commercial banks in Ghana. Using a survey design, data was collected through a paper-based questionnaire. The dependent variables were bank performance and risk management practices, while the independent variables were risk assessment and analysis, risk identification and understanding risk, and risk management. Structural equation modelling and correlation analysis were conducted using SmartPLS 3.3.8 and SPSS 26. A correlation was observed between risk assessment and analysis, risk identification, understanding risk and risk management and risk management practices. Furthermore, the analysis conducted using structural equation modelling indicated that the performance of commercial banks in Ghana was influenced by risk management practices, which were in turn influenced by risk assessment and analysis, risk identification practices, and a comprehensive understanding of risk and risk management. The study recommends that Ghanaian commercial banks establish bank policies that contain methods for identifying and managing potential risks. Journal: Int. J. of Business Continuity and Risk Management Pages: 382-407 Issue: 4 Volume: 13 Year: 2023 Keywords: risk management practices; Ghana; bank performance; commercial banks; structural equation modelling; SEM. File-URL: http://www.inderscience.com/link.php?id=134485 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbcrm:v:13:y:2023:i:4:p:382-407 Template-Type: ReDIF-Article 1.0 Author-Name: Adil Waguaf Author-X-Name-First: Adil Author-X-Name-Last: Waguaf Author-Name: Rajaa Benabbou Author-X-Name-First: Rajaa Author-X-Name-Last: Benabbou Author-Name: Jamal Benhra Author-X-Name-First: Jamal Author-X-Name-Last: Benhra Title: Risk management framework based on multi-criteria decision method and artificial intelligence tools Abstract: Companies invest in the implementation of risk management frameworks that are efficient, structured, and in accordance with the ISO 31000 standard. Our work is to propose a new global methodology for developing a risk management framework based on artificial intelligence tools: genetic algorithms GA for calibrating weighting coefficients and calculating weights; the MCDM multi-criteria decision-making method, especially the 'technical for order of priority by similarity to ideal solution' 'TOPSIS' method for the evaluation and acceptability of risks; and artificial neural networks for the prediction of the cost of treatment of risks and the number of work accidents from historical data of work accidents. This framework will allow the automation of the process to facilitate acquisition and its objectivity. The results obtained are satisfactory based on the calculation of the error. Journal: Int. J. of Business Continuity and Risk Management Pages: 364-381 Issue: 4 Volume: 13 Year: 2023 Keywords: ISO 31000; artificial neural networks; risk management framework; genetic algorithm; TOPSIS. File-URL: http://www.inderscience.com/link.php?id=134486 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbcrm:v:13:y:2023:i:4:p:364-381 Template-Type: ReDIF-Article 1.0 Author-Name: Ardion D. Beldad Author-X-Name-First: Ardion D. Author-X-Name-Last: Beldad Author-Name: Jelle Scholten Author-X-Name-First: Jelle Author-X-Name-Last: Scholten Title: The roles of digital communication channel type and crisis response strategy during product recalls of varying levels of severity: investigating the effects on consumer trust and purchase intention Abstract: When a crisis strikes, adequate communication is imperative to reduce potential damages to reputation and stakeholder trust. The study described in this paper tested the effects of crisis response strategy, communication channel type, and product recall severity on trust and purchase intention, as these are consumer outcomes that could be jeopardised by a product recall. A scenario-based experiment using a 2 (crisis response strategy: rebuild vs. excuse) × 2 (digital communication channel type: personal and impersonal vs. impersonal) × 2 (product recall severity: high vs. low) between-respondent design was conducted among 197 Dutch participants. Analyses of variance (ANOVA) results indicate that using a rebuild response strategy enhances customers' trust in a company and their willingness to buy from that company. This positive effect is mediated by message sincerity. Furthermore, the results reveal that using both communication channel types will enhance customers' trust in the company that initiated the recall. Journal: Int. J. of Business Continuity and Risk Management Pages: 408-432 Issue: 4 Volume: 13 Year: 2023 Keywords: crisis communication; communication channels; product recall; crisis severity; trust. File-URL: http://www.inderscience.com/link.php?id=134493 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbcrm:v:13:y:2023:i:4:p:408-432 Template-Type: ReDIF-Article 1.0 Author-Name: Stavros Kalogiannidis Author-X-Name-First: Stavros Author-X-Name-Last: Kalogiannidis Author-Name: Fotios Chatzitheodoridis Author-X-Name-First: Fotios Author-X-Name-Last: Chatzitheodoridis Author-Name: Olympia Papaevangelou Author-X-Name-First: Olympia Author-X-Name-Last: Papaevangelou Author-Name: Eirini Eleni Nikolaou Author-X-Name-First: Eirini Eleni Author-X-Name-Last: Nikolaou Title: Business communication and crisis management in international business: a European perspective Abstract: In the modern world, successful crisis management for corporate and non-profit companies depends on communication. The majority of firms must address these demands because the pervasive global community has grown; however, there is poor global communication for crisis management, which has an impact on worker productivity in many organisations. The purpose of the study was to investigate the effect of business communications on crisis management in international businesses. The study showed that management can spot problems before they become serious through external communication and that businesses with upward communication are frequently regarded for promoting a cordial, welcoming environment. In a crisis, communication is in line with crisis management. Any organisation cannot avoid a crisis because of unforeseen circumstances. It is abundantly obvious from the recommendations and suggestions that every care should be taken to reduce the gap in communication and the efforts made by top and intermediate management. Journal: Int. J. of Business Continuity and Risk Management Pages: 323-346 Issue: 4 Volume: 13 Year: 2023 Keywords: forms of communication; crisis management; business communication strategies. File-URL: http://www.inderscience.com/link.php?id=134495 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbcrm:v:13:y:2023:i:4:p:323-346 Template-Type: ReDIF-Article 1.0 Author-Name: Gurmeet Singh Author-X-Name-First: Gurmeet Author-X-Name-Last: Singh Author-Name: Ravi Singla Author-X-Name-First: Ravi Author-X-Name-Last: Singla Title: Prediction of financial distress in the Indian corporate sector: an improvement over Altman's Z-score model Abstract: Financial distress is the situation when a firm faces difficulty regarding the payment of its financial obligations on due time which may result into business failure. Prediction of financial distress at an early stage can be used as a warning signal to take corrective actions and to avoid the future bankruptcy. Altman's Z-score model is widely used in practice to measure financial distress. This study has re-estimated the coefficients of Altman's model using recent data and has also developed a new model using logistic regression to predict financial distress. The accuracy of the two models is compared using testing sample and receiver operating characteristic (ROC). The results reveal that the newly developed model has achieved higher predictive accuracy than re-estimated Altman's model and hence can be more suitable to predict financial distress and to avoid future bankruptcy. Journal: Int. J. of Business Continuity and Risk Management Pages: 1-18 Issue: 1 Volume: 13 Year: 2023 Keywords: Altman's model; business failure; financial distress prediction; financial ratios; logistic regression; receiver operating characteristic; ROC curve. File-URL: http://www.inderscience.com/link.php?id=130287 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbcrm:v:13:y:2023:i:1:p:1-18 Template-Type: ReDIF-Article 1.0 Author-Name: Himanshu Prajapati Author-X-Name-First: Himanshu Author-X-Name-Last: Prajapati Author-Name: Ravi Kant Author-X-Name-First: Ravi Author-X-Name-Last: Kant Author-Name: Ravi Shankar Author-X-Name-First: Ravi Author-X-Name-Last: Shankar Title: A modelling and management approach to risks in reverse logistics implementation Abstract: This research aims to identify and model the reverse logistics (RL) risk variables to estimate the risks associated with their deployment. Furthermore, it suggests risk management techniques to execute the RL implementation effectively. The Delphi technique, interpretive structural modelling (ISM), and fuzzy cross-impact matrix multiplication applied to classification (F-MICMAC) create a hybrid research framework in this study. Delphi determines the RL risk factors and ISM creates a structural model to examine the contextual connection between them, followed by F-MICMAC classification. The key risk elements connected with RL implementation include government policy risk and management policy risk. Major RL risk management strategies include collaboration with network partners, risk-sharing with stakeholders, strong mutual trust among collaborators, improved forecasting techniques and continuous information sharing. The current evaluation is extremely beneficial in identifying the driving and dependence power and the efficacy of a certain risk, which helps in segregating them for RL implementation. Journal: Int. J. of Business Continuity and Risk Management Pages: 19-48 Issue: 1 Volume: 13 Year: 2023 Keywords: reverse logistics; risks; reverse supply chain; risk management; Delphi; interpretive structural modelling; ISM; F-MICMAC. File-URL: http://www.inderscience.com/link.php?id=130288 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbcrm:v:13:y:2023:i:1:p:19-48 Template-Type: ReDIF-Article 1.0 Author-Name: Sai Maitreya Ganti Mahapatruni Author-X-Name-First: Sai Maitreya Ganti Author-X-Name-Last: Mahapatruni Author-Name: Meher Sai Saran Bolisetty Author-X-Name-First: Meher Sai Saran Author-X-Name-Last: Bolisetty Author-Name: Sai Babu Bonthu Author-X-Name-First: Sai Babu Author-X-Name-Last: Bonthu Author-Name: Seethepalli Sree Ganesh Author-X-Name-First: Seethepalli Sree Author-X-Name-Last: Ganesh Author-Name: P.G. Saleeshya Author-X-Name-First: P.G. Author-X-Name-Last: Saleeshya Title: A multilevel model for the successful turnaround of declining manufacturing organisations – an investigative study Abstract: Indian manufacturing organisations are under constant scrutiny. The entry of global supply chain and manufacturing players made it difficult for Indian manufacturers to establish themselves in the competitive market. This led to the continual decline of firms that were unable to cope with the competition. The decrease in a firm's performance further demoralises owners and stakeholders, thereby forcing them to sell the firm to global players. This study presents a two levelled model that divides the entire working of a manufacturing firm into six impact areas where firms must focus on improving their performance. The model consists of various reasons for an organisation's decline and presents suitable strategies to overcome these reasons. A survey was conducted based on the developments from the model from five manufacturing clusters to compare their stand against leading performers and to suggest areas of improvement with the help of the analytical hierarchy process and the Pugh matrix methodology. The comparison involved a biological method that birds use to differentiate their eggs from a cuckoo's egg. This method can be used for performance measurement and suggestions for performance improvement of any manufacturing firm among the identified clusters. Journal: Int. J. of Business Continuity and Risk Management Pages: 49-83 Issue: 1 Volume: 13 Year: 2023 Keywords: supply chain; decline; performance improvement; turnaround; impact areas; analytical hierarchy process; AHP; Pugh matrix methodology; biological methodology. File-URL: http://www.inderscience.com/link.php?id=130289 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbcrm:v:13:y:2023:i:1:p:49-83 Template-Type: ReDIF-Article 1.0 Author-Name: Fahmi Natigor Nasution Author-X-Name-First: Fahmi Natigor Author-X-Name-Last: Nasution Author-Name: Erlina Author-X-Name-First: Author-X-Name-Last: Erlina Author-Name: Yeni Absah Author-X-Name-First: Yeni Author-X-Name-Last: Absah Author-Name: Rujiman Author-X-Name-First: Author-X-Name-Last: Rujiman Title: TQM and hospital performance: a bibliometric analysis Abstract: This article aims to use bibliometric analysis to examine existing works and literature on TQM and performance to explore the concepts evolving journey since its conception. This study applies bibliometric approaches such as citation, co-citation, and co-occurrence of author keywords based on a bibliometric analysis of 137 publications extracted from the Scopus database between 2004 and September 2021. This research examines the kind and direction of research on TQM and hospital performance undertaken over the last few decades. It also identifies the most influential writers, journals, institutions, and countries concerning TQM and hospital performance. This study might provide academics and practitioners with detailed insights into the TQM and hospital performance concepts, which can subsequently be used as a reference for strategic efforts. Journal: Int. J. of Business Continuity and Risk Management Pages: 100-114 Issue: 1 Volume: 13 Year: 2023 Keywords: total quality management; TQM; hospital; performance; bibliometric analysis; Scopus. File-URL: http://www.inderscience.com/link.php?id=130303 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbcrm:v:13:y:2023:i:1:p:100-114