Template-Type: ReDIF-Article 1.0
Author-Name: Alan Hedge
Author-X-Name-First: Alan
Author-X-Name-Last: Hedge
Author-Name: Piers MacNaughton
Author-X-Name-First: Piers
Author-X-Name-Last: MacNaughton
Author-Name: May Woo
Author-X-Name-First: May
Author-X-Name-Last: Woo
Author-Name: Robert Guglielmetti
Author-X-Name-First: Robert
Author-X-Name-Last: Guglielmetti
Author-Name: Brandon Tinianov
Author-X-Name-First: Brandon
Author-X-Name-Last: Tinianov
Title: Airport passenger experiences in concourses with either electrochromic or low-e glass windows
Abstract:
A survey of travellers was conducted at a major US airport. A computer-based questionnaire was administered during the daytime to 573 passengers at their departure gate seating areas in either a concourse with low-emissivity glass or a newly constructed concourse with electrochromic glass. Sample sizes and characteristics were comparable for respondents in the two concourses. In the concourse with electrochromic glass, window surface temperatures were significantly cooler and more spatially consistent, and passenger comfort with daylight and positive mood were significantly better; respondents were 68% more likely to report being very satisfied with their gate experience. Overall, results agree with previous research showing that the visual environment and visual experience for airline passengers is improved by using electrochromic glass at airport gates.
Journal: Int. J. of Aviation Management
Pages: 1-16
Issue: 1
Volume: 5
Year: 2021
Keywords: electrochromic glass; low-e glass; airports; daylight; user experience; user mood; passenger satisfaction.
File-URL: http://www.inderscience.com/link.php?id=112925
File-Format: text/html
File-Restriction: Open Access
Handle: RePEc:ids:ijavim:v:5:y:2021:i:1:p:1-16